Easybook.com  Recenzje 533

Be careful of Easybook app, default included 100% refundable option that you may not need. In case you missed and pay for it they wont refund you. They dont give you a final bill to view before paying so you are likely to miss it esp if you dont book often. Crappy policy full of traps. Use it to find out the bus companies available then go direct to those companies to buy your tickets. Save yourself from the booby traps.

A really useless and absurd provider. Paid for fare to travel from Singapore to JB CIQ, only to be left stranded when came out from customs. Had to pay another bus provider to continue travel. And when inquired, PIC said its their policy that coaches dont wait. Then dont charge the whole fare. Its usual for held up in customs. Such a scammed provided. Definitely not using it anymore.

Booked tickets on Malaysian Railways with them. Didn't get tickets within 48 hours as promised. No response to email. Slow response to WhatsApp. 5 weeks to get a refund.
No point using them. I booked direct with KTM after I got no response from Easybook but unfortunately the train I wanted was fully booked by then. The really sad thing is that my Lonely Planet Guide Book for Malaysia recommends Easybook. I can only assume that the writers have never used them. Google reviews and Trustpilot both rate Easybook at less than 1.5 stars out of 5 from multiple reviews. Hundreds of people can't all be wrong.

Easybook service is convenient, and that's about it. Getting to book bus tickets online does save lots of trouble.

However, when problems arise, like when your tickets are canceled by the bus companies, or if they're hit by spotcheck and asked you to refund, good luck getting a refund because THEY WILL IGNORE YOU.

SUCKS to be EASYBOOK. I know they're still gaining tonnes of profits, but just a warning. Its good if everything goes as plan, but anything out of situation, be prepared to take the losses yourself.

The 100% refund protection is a scam!!! Do not select the option ever! They have no intention to refund you whatsoever.

Booking simply doesn't work. Gives error and says given name and surname of paypal account doesn't match with the account. Tried several times. No payment can be done.

Order No: QHHUPTDR. I purchased 4 bus tickets and paid extra SGD28.58 for their "100% Refund Protection". I cancelled the tickets and requested a refund 2 days before the trip. However, after waiting for 8 days, they replied the following:

"Dear Customer, Greetings From Easybook.com! Please be advised that the cancellation is subject to the policy provided. Unfortunately, your refund request has been rejected as it does not constitute as a double booking."

BEWARE THIS SCAMMER
SELL INVALID BUS TICKET TRIP
CANNOT BOARDING ON CHINESE NEW YEAR EVE AND BOUGHT 4X TIMES PRICE BUS TICKET ON THE SPOT
BEWARE THIS SCAMMER
I BOUGHT BUS TICKET EARLY FOR CHEAP BUT NOW NEED TO BOUGHT 4X PRICE ON CHINESE NEW YEAR EVE ON THE SPOT
SCAMMER

Fail to deliver order but never want to do refund

Lousy apps. Want to write a review for my recent bus ride, click on my booking and found nothing.
I took a 9 hours lousy bus ride. The bus take forever to reach. Please do not take STAR QISTNA bus ride from SG to KL.
Nonsense, pass by sungai besi too but go to time square first instead of TBS which just next to it. Make a super big turn wasted another 30-45mins. Defeat the purpose of buying TBS ticket to get down first. Frustrated. Driver keep stop.

Not easily contactable even emailed no reply.
Booked bus ticket return trip. Unfortunately, to and fro booked same dates, overlooked. App should have rejected but accepted. This would not have happened if booked over counter. Should patch this loophole. It capitalises on human error

SCAM！The website advertised that new user can valid for 52% discount, but the OTP cannot send it! I book my ticket and ask for customer service, they just reply oh you booked cannot use anymore???? BUT this is NOT my problem tho! USELESS company! My friends want to book the ticket too and he also cannot apply the code, I asked him to contact customer service before you book, when he contact, the customer service just say hello did you book your ticket? it’s a SCAM, no need to give consumer this promo if you’re not willing to give LOL

Fake reviews on billion star and no option to submit on the platform itself reviews. Took a billion star bus at 1:30am. They changed the bus and randomly allocated the seats all while no notification. Bus was late to arrival after passengers have cleared customs and we had to take a separate grab to attempt to be on time for our appointment. Disastrous service and no accountability held by easybook to check operators true reviews. On the easybook billion star is 4* out of 5, but look everywhere else it's 1*. According to the easybook website bus will arrive to golden mile at 6:50am. Bus was still at woodlands checkpoint by that time. It threw off our planning.

Update: followed the response to submit a form and here's what we got back - words and no action. Don't bother trying to tell them anything, nothing is going to change.

Greetings from Easybook.com!

We sincerely apologize for any inconvenience this may have caused during your travel. The coach company always strive to maintain punctuality and ensure a smooth travel experience for all their valued passengers. However, unforeseen circumstances can indeed arise during a journey, and can occasionally disrupt their schedules. These unforeseen circumstances might include inclement weather, road closures, mechanical issues with the coach, or other unexpected events. In such situations, the coach company may need to make adjustments to ensure the safety of passengers.

We understand how frustrating it can be when expectations are not met, especially when it comes to the comfort and convenience of your travel plans. Please rest assured that we take this matter seriously and have already initiated an investigation to understand the root cause of the issue and prevent it from occurring in the future.

We deeply value your patronage and your feedback, which serves as a catalyst for us to continuously enhance our services. Once again, we apologize for any inconvenience you faced, and we appreciate your understanding and patience as we work to resolve this matter.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.

Thank you.

Absolutely disgusting service!
Take car use it whilst away and leave you with simply no fuel in the car!
Do not reply to complaints!!!
Never Never Never use this company!
Stuart Beattie

I had a good experience using this website to book a few bus trips from Singapore to Malaysia and Malaysia to Singapore. Especially recently (13 Jan evening) when I took Bus 707 to travel from Malacca to Singapore. The pick up time was very punctual, and the bus driving was efficient but also a safe speed. I arrived 1 minute late and luckily the bus driver waited for me. One important thing is that at the immigration checkpoints, I saw the bus driver counting to make sure that everyone was onboard before leaving. Overall it was a comfortable journey and we arrived smoothly and quickly. :)

I have bought a ticket from easybook, but the bus never showed up! 1.15pm departure waited until 3pm and still no bus! Calls, emails, WhatsApp they all ignored! I demanded a refund,but it’s been 5 days and they still haven’t clarified anything! Absolutely TERRIBLE COMPANY!!!

Bought 2 " supernice " coach tickets from Melaka sentral to Larkin sentral to depart on 26 Dec 3pm. Also paid for the refund protection.
We waited for the coach till 5pm but they never arrive so we have to buy 2 more tickets from another operator as we have to rush back to jb to catch the 9.30pm ktm train.
We try to apply for refund for the unused coach tickets.But easybook said it is not possible!!!
Then what is the point of buying refund protection?????

Will give minus 100 stars if I could. Bought KTM tickets for SG>JB on 17 Nov 2023, money deducted but tickets still pending even until today my date of travel 31 Dec 2023. Sent multiple emails, messaged them via Whatsapp with no replies. In the end, had to take the bus and queue at the customs despite paying additional for the train tickets in advance. Either a dishonest or a lacklustre company. Please don't buy any tickets from them to not ruin your trip. Will be going to their office in SG soon to lodge a complaint so others will not suffer the same fate as me.

To easybook: please don't bother to pretend to reply to my review asking for details of the incident because I already did that 1000 times to your useless whatsapp chat bot.

Looking forward to visiting your office in 2024

Booked two rail tickets from KL to Ipoh.
Money taken from card and on the same message - ticket failed!
So no tickets - huge inconvenience and no refund for 5 weeks so they say!
Its a scam and i will be going through my cc to claim the money back.
DO NOT USE THIS COMPANY.

I am a pte person & dt like to speak bad in public but I really feel so disgusted that I am going to do it. I booked 2 round trip tickets. JB & back. I used Easybook.com to get the tickets. I booked the return ticket first. Only when I am sure I got return tickets then I proceeded to buy the trip fm SG to JB. Strange thing I received the e-tickets for my trip fm SG to JB but the return tickets were reflected as Pending. Easybook web site said to email them if e-tickets not received after 15mins. I did that & even repeated my problem to their WhatsApp nubr. Numerous emails were sent, No answer until I received an email late at night on 28th Dec 2023 to inform me that the reservation for return leg was unsuccessful. The email said I could inform them to proceed to reserve or get a refund. Again numerous emails went to ask where is the e-ticket for the return leg. NO ANSWER not even fm WhatsApp. In my email I clearly mentioned that if I can’t get return ticket, I will not be going to JB. No answer! I sent an email to inform Easybook.com that I want a refund for both tickets. Then only I got an answer from another agent toninform me the return tickets are available and was sent to my email. TOTALLY untrue! Now their email said no refund & should they evaluate it and approved any refund ,I will get 75%. I have never experienced such appalling ,unfair & unprofessional service. Only when I want to get refund, only then the reply came back that the return tickets are available and had been already sent to my email! Can somebody help me. I am turning blue with anger. I wrote back to say I DONT HAVE the return e-ticket in my email. Even at the time of typing this review I did not receive the return e-tickets.Again NO ANSWER! Today I even went to the KTM office in Woodlands to get assistance. The first word fm the KTM staff to me was “why did u buy through Easybook. Use KTM App”, I am still waiting for an answer fm Easybook whether I can get my refund. It’s been a very very frustrating experience.