Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Zobacz więcej
Reakcja na opinię
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Zobacz więcej
Reakcja na opinię
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Dane kontaktowe
116-118 Bury New Road,, M8 8EB, Manchester, Zjednoczone Królestwo
- 0161 839 6024
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,2
Dobra
415 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Duck & Cover
I've ordered quite a lot of stuff over the last few months and I couldn't be happier, the quality and price is amazing - Cheers guys!
25 maja 2023
Odpowiedź od Duck and Cover
Hi Mat, what a great review - thank you for taking the time to post this! We hope that you continue to be amazed :-)
Kind regards
Sian
Duck & Cover Team
Returning to the brand .
Returned to the brand after a few years absence . I was not diss appointed , quality is top notch and prices really competitive . I’ll be sticking with DAC .
25 maja 2023
Odpowiedź od Duck and Cover
Hi Roy, thanks for your positive review and we are happy to hear that you have come back to us! :-)
Kind regards
Sian
Duck & Cover Team
Awesome 👌
Awesome 👌
Will definitely order again.
Good quality products.
Delivered in good time
25 maja 2023
Odpowiedź od Duck and Cover
Hi, thanks for your lovely review - it is much appreciated and we are glad you are happy with our products.
Kind regards
Sian,
Duck & Cover team
Itemnit received
I ordered jeans 30s and recived 30s but actual size is too big so be careful when u order online
25 maja 2023
Odpowiedź od Duck and Cover
Hi Vasim, thank you for your review. As quality control is done at manufacture, we do not check every item that is despatched. This means that, unfortunately, there are occasions when items will slip through with faults. We have a process in place though to deal with issues of this type which aims to cause minimum disruption to the customer. I have investigated your order and can see that you contacted us to advise that you thought your jeans were mis-sized and we sent you a pre-paid label to return these at no cost to yourself, and on receipt of the mis-sized jeans we refunded you in full. I'm sorry that you still felt the need to give us a 1-star review as we did try and resolve this for you.
Kind regards
Sian
Duck & Cover
Customer Service is amazing…
Quality products at either a bargain or sensible price. However what is a rarity is the impeccable customer service from Sian especially.
Thank you Duck & Cover team.
25 maja 2023
Odpowiedź od Duck and Cover
Hi Graham, thanks so much for your amazing feedback - I'm touched! Seriously though, customer service is very important to us so it is great to hear when we are getting it right. I'm glad you like our products as well.
Kind regards
Sian
Duck & Cover Team
Great brand
Great brand. Clothing fits well. Love the sustainable range, great customer service.... Can't wait for the new season
25 kwietnia 2023
Odpowiedź od Duck and Cover
Hi Glenn, thanks so much for your great review. It means a lot to hear such positive feedback from our customers!
Kind regards
Sian
The Duck & Cover Team
Absolutely love the clothing and the…
Absolutely love the clothing and the service was great.
24 kwietnia 2023
Odpowiedź od Duck and Cover
Hi David, really appreciate you taking the time to write this review. We hope you continue to enjoy our products.
Kind regards
Sian
Duck & Cover Customer Services
Odpowiedź od Duck and Cover
Hi Rachael, many thanks for writing such a positive review. We really appreciate it.
Kind regards
Sian
D & C Customer Services
Lovely material and last long
Lovely material and last long. Quick delivery. Returned customer, My son fav jog set size XL is a perfect fit as always.
26 marca 2023
Odpowiedź od Duck and Cover
Hi Yoshiko
Thank you for your review - it's kind of you to take the time to write this.
Kind regards
Sian
D & C Customer Services
Odpowiedź od Duck and Cover
Hi Paul, thank you for posting a review. It's appreciated.
Kind regards
Sian
Customer Services
As usual..Excellent quality goods this…
As usual..Excellent quality goods this is why Duck and Cover have been my favourite brand of clothing for years...
25 marca 2023
Odpowiedź od Duck and Cover
Hi Derek, thanks for your very positive review of Duck & Cover. Your custom is valued.
Kind regards
Sian
Customer Services
Odpowiedź od Duck and Cover
Hi Graeme, thanks for your review. It is appreciated.
Kind regards
Sian
Custoemr Services
Good clothing, quick delivery
I was impressed with the quality of the materials in the garments I ordered. For the price I was expecting something thin, but the hoodies and track bottoms I received were really nice and thick and comfortable as well. I've ordered twice from them now and the quality has been the same for both and delivery was very prompt too.
24 marca 2023
Odpowiedź od Duck and Cover
Hi Robert, many thanks for your very positive review. We appreciate you taking the time to do this.
Kidn regards
Sian
Customer Services
Great quailty clothing at great prices…
Great quailty clothing at great prices and deals with very quick delivery
23 marca 2023
Odpowiedź od Duck and Cover
Hi Neil, thanks for taking the time to post a review. Glad you have had a good experience ordering with us.
Kind regards
Sian
Customer Services
Quick delivery
23 marca 2023
Odpowiedź od Duck and Cover
Hi Jane, thanks for the positive review. It is appreciated.
Kind regards
Sian
Customer Services
Arrived in good time excellent quality
23 marca 2023
Odpowiedź od Duck and Cover
Hi Lesley, thank you for your review. It is appreciated that you took the time to dop this :-)
Kind regards
Sian
Customer Services.
Quality product delivered instantly.
22 marca 2023
Odpowiedź od Duck and Cover
Hi Abdul, thank you for leaving a positive review about your experience ordering with Duck and Cover. It is appreciated.
Kind regards
Sian
Customer Services
The tracksuit seemed nice at first
The tracksuit seemed nice at first, after wearing the hoodie for a couple of days it started bobbling really quickly, I have de-bobbled twice now in as many weeks, and I haven't even washed it yet, add to that the rude customer service, I would give a wide birth.
21 marca 2023
Opinia niezależna
Odpowiedź od Duck and Cover
Thank you for leaving a review. Unfortunately, I can't look into this as you did not record an order number. Please get in touch though and I can investigate - email us at ask@duckandcover.co.uk.
Just to clarify, we would always refund or offer an exchange if you receive a faulty or substandard item.
Kind regards
Sian
Customer Services
Good kit, great staff
Good kit, bought jeans a while back & the staff went out of their way for me to get exactly what I wanted. Great job guys
4 marca 2023
Opinia niezależna
Odpowiedź od Duck and Cover
Thanks for the great review, it's very much appreciated.
Kind regards
Sian
Customer Services
Great jumpers
Ordered 3 jumpers on a voucher code sale. They're really comfy, a bargain for the price and they wash well. Forgot to add the sale code e-mailed customer services and they promptly responded and refunded the difference.
30 listopada 2022
Opinia niezależna
Odpowiedź od Duck and Cover
Hi John, thank you for taking the time to place a review. We are delighted that you are happy with your purchases and how we dealt with your issue.
Best wishes,
The Duck and Cover Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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