Excellent customer service I made a mistake and put collection. Customer service. Emailed me sent me the link for postage which I paid and delivery two days later. The case was wrapped extremely well... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Zobacz więcej
Reakcja na opinię
I had some issues when trying to make my purchase but thankfully customer support went out of their way to try and help me complete my purchases. I had an issue with Affirm on my end but they helped g... Zobacz więcej
Reakcja na opinię
It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Zobacz więcej
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Napisane przez firmę
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Dane kontaktowe
Kemp House, 160 City Road, EC1V 2NX, London, Zjednoczone Królestwo
- 07810661675
- support@droix.net
- droix.net
4,7
Doskonała
427 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
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The delivery is really fast and on time
The delivery is really fast and on time. But sometimes the mails they send don’t match with the actual the delivery time.
18 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for your positive review! We're thrilled to hear that you were pleased with the speed of your delivery.
We’ve noted your feedback regarding the emails and delivery times. Unfortunately, our website currently doesn't offer live tracking. Instead, once your order is shipped, we mark it as completed and provide the tracking information in the email, which can be tracked directly with the carrier. We apologize for any confusion or inconvenience this might have caused.
We appreciate your understanding and thank you for sharing your thoughts. Your feedback helps us improve!
Fantastic service.
Fantastic service.
- Fast shipping - My WM2 actually arrived two days early.
- Long warranty in case anything happens
- Great packaing
- Free shipping
My WM2 arrived with zero issues. It even came fully updated, so I didn't have to worry about updating the bios which I've heard can brick the device.
12 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for your fantastic review! We're thrilled to hear that your WM2 arrived ahead of schedule and in perfect condition. It's great to know you appreciated the packaging and warranty, and that the device was fully updated for your convenience. If you ever need anything in the future, feel free to reach out. Enjoy your new device!
I ordered 2 Miyoo Mini Pluses from…
I ordered 2 Miyoo Mini Pluses from Droix and they arrived quickly and I’m having so much fun with them! There haven’t been any problems with Droix.
13 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your awesome review! We're delighted to hear that your Miyoo Mini Plus arrived quickly and you're having so much fun with them. If you ever need anything, feel free to reach out. Enjoy your gaming!
DroiX A fuir
Vous voulez mon avis, ok très bien
Un Odin pro 2 acheté 340€
Finalité fonctionne pas
Superbe solution trouvé je dois la renvoyé mdr et après j'ai rien pour me retourné.
En bref pas de remboursement fait ou d'échange a la réception d'une nouvelle.
Site a fuir et direction plainte et tribunal car je vais pas m'asseoir sur mon argent perdu
2 września 2024
Odpowiedź od DROIX Global
Nous vous remercions pour vos commentaires. Nous sommes vraiment désolés d'apprendre votre insatisfaction concernant l'Odin Pro 2 et votre expérience de la procédure de retour.
Pour clarifier les choses, nous avons communiqué avec vous par l'intermédiaire de l'assistance et vous avons fourni une étiquette de retour prépayée, vous permettant de renvoyer l'appareil sans frais supplémentaires. Conformément à notre politique de remboursement, un remboursement intégral ou un échange est effectué une fois que le produit nous a été retourné. Malheureusement, nous ne pouvons pas proposer de remboursement avant d'avoir reçu le produit, car cela fait partie de nos conditions générales. Comme tous les autres détaillants, y compris les grands noms tels qu'Amazon, Google et Apple, cette approche garantit une transaction sûre et sans heurts pour les deux parties concernées.
Nous comprenons parfaitement votre frustration et tenons à vous assurer que nous sommes là pour vous aider à résoudre cette situation le plus facilement possible. Si vous revenez sur votre décision, nous sommes prêts à procéder au remboursement ou à l'échange dès que le produit nous sera retourné, dans le délai supplémentaire de 14 jours.
N'hésitez pas à nous contacter si vous avez besoin d'aide ou d'éclaircissements supplémentaires. Nous apprécions vos commentaires et nous nous engageons à vous fournir la meilleure assistance possible.
Odpowiedź od DROIX Global
Thank you for your great review! We're glad to hear you found our service fast and accurate. If you need any more assistance, we're always here to help!
Everything is top
Everything is top. Super fast delivery. Device is like a brick, solid and reliable.
Warm memories unblocked ;) Thanks
16 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the awesome review! We're delighted to hear the fast delivery and solid build of the device brought back some great memories for you. If you need anything else, we’re here to help!
Quick delivery and a good price.
30 sierpnia 2024
Odpowiedź od DROIX Global
Thank you for your 5-star review! We're thrilled to hear that you were happy with the quick delivery and found our prices competitive. We look forward to serving you again soon! 😊
My delivery came very fast by FedEx…
My delivery came very fast by FedEx even though I opted for the free shipping.
I got it within 4 business days which was very impressive. The only thing was the duties fees charged for me here in Canada was over the 5% and racked up the total I paid for the Odin 2 Max which would have been the same if I had ordered it directly from AYn directly. That said, the device is beautiful and I haven’t dropped since I received it.
Been watching a lot of videos on YouTube on how to setup my Odin 2 as it takes time to setup to your liking, however I have been playing a variety of games on different platforms on it and it handles beautifully.
10 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your fantastic 5-star review! We're glad to hear that your Odin 2 Max arrived so quickly and that you're enjoying the device's performance. We understand the duties can add up as mentioned on our website product page as well as the checkout page since we don't charge for taxes when ordering, but we're happy you love your purchase. If you ever need any setup tips, feel free to reach out – we're here to help. Enjoy your gaming!
Good price and shipping time
Good price and shipping time. Seemed sketchy at first but I got my stuff no worries.
6 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your 5-star review! We're glad to hear everything arrived smoothly and that you were happy with the price and shipping time. If you ever have any concerns in the future, we’re always here to help. Enjoy your purchase!
Incredible price for the Anbernic RG ARC-S
Incredible price for the Anbernic RG ARC-S i bought from them, spared more than 60 euros. Quite incredible!
3 września 2024
Odpowiedź od DROIX Global
Thank you for your amazing 5-star review! We're thrilled to hear you got such a great deal on the Anbernic RG ARC-S with us, We are committed to offering the most competitive prices and the best possible service for our customers. Your satisfaction is our top priority, and we strive to provide exceptional value with every purchase. Thank you for choosing us!
it's hard to buy multiple things
1 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your feedback. We're sorry to hear that you had difficulty purchasing multiple items. We haven’t had similar reports from other customers, as our website does offer a cart page where you can easily add add-ons or different products in the same cart. Could you kindly reach out to our support team with more details about the issue you encountered? We’d love to investigate further and ensure a smoother experience for you in the future. Thank you for bringing this to our attention!
Positive purchase experience
Easy to navigate the website, information clear and well explained. Easy purchase process
2 września 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear that you found our website easy to navigate and the information clear. It's great to know the purchase process was smooth for you. We look forward to serving you again soon!
Way to many emails
The website is very slow and they essentially spam you with ads. Other than that the order did arrive quite quickly, or after about 200 emails.
2 września 2024
Odpowiedź od DROIX Global
Thank you for your feedback and for taking the time to leave a review. We're glad to hear that your order arrived quickly, but we apologize for any inconvenience caused by the website speed and the number of emails you received. We haven’t had similar reports regarding excessive promotional emails, so we’d appreciate it if you could reach out to our support team with the details, so we can investigate further. Additionally, we’d love to know more about the ads you’re seeing, as we typically only use product banners and occasional pop-ups related to upgrades. We value your input and will share this with our sales team to help improve your experience. Thank you again for your order!
Bought 3 Anbernics from this site for…
Bought 3 Anbernics from this site for the family and they all work great!
3 września 2024
Odpowiedź od DROIX Global
Thank you for your 5-star review! We're delighted to hear that the Anbernic devices are working great for your family. We truly appreciate your support and look forward to serving you again!
Easy purchase and quick delivery would recommend
Easy purchase and quick delivery of the GPD PC to USA. Only I deducted 1 star because I submitted an after sale inquiry and have not gotten a reply (yet).
After my rating on trustpilot I received a follow-up saying they did a reply. The only reply I received was an automated response saying they would reply. 4 star rating stands (and I still don't have an answer). Still would recommend.
1 września 2024
Odpowiedź od DROIX Global
Thank you for your review of your purchase experience with us. We're glad to hear that you were satisfied with the ease of purchase and quick delivery of your GPD PC to the USA.
Upon investigating further, we found that you had submitted an after-sales inquiry via Livechat on Friday. Our records show that we responded to your email on the same day it was received.
However, if you are unable to locate our response in your inbox, please check your spam or junk folder as it's possible the email may have been filtered there.
We take pride in providing excellent customer service and timely responses to all inquiries. If you have any other questions or concerns, please don't hesitate to reach out to us again. We'll be sure to address them promptly.
Thank you again for your business and for taking the time to share your feedback. We appreciate your understanding and look forward to assisting you further in the future.
Odpowiedź od DROIX Global
Tack för din feedback! Vi är glada att höra att du var nöjd med den snabba leveransen. Om du någonsin behöver något annat, känn dig fri att nå ut. Vi ser fram emot att betjäna dig igen!
I received three devices with issues
I received a substitution for the device I originally ordered. Even though the original item was shown to be available to the US I was told by Droix support it wasn’t available to the US. The device I received constantly froze and finally died. I returned it under warranty and received a dead device in return. I returned it for a third device that constantly froze and died while doing updates Droix support recommended. Now they want to return it to the manufacturer as they can’t pinpoint the issue. This I’m told will take 3-4 weeks. I paid a high purchase price for something I’ve never been able to use properly.
Edit: I changed the review to 4 stars as I did receive a refund and did not have to wait for the device to be inspected by the manufacturer. I had also suggested another substitution that I would have paid the difference if any. 4 stars instead of 5 as I was banned from ordering again. I had also purchased 2 other devices that have been working fine so far.
21 kwietnia 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for taking the time to leave your review, and I sincerely apologize for the ongoing issues you've experienced with your device. We understand how frustrating this situation must be, especially after multiple exchanges.
At DroiX, we take great pride in the quality of our products and the service we provide. We've successfully sold hundreds of these devices, and your case is the only one where three devices in a row have encountered such serious and similar issues repeatedly. This is certainly not normal behavior, and we want to reassure you that we are thoroughly investigating the situation to understand what went wrong.
While we continue to work on finding the best resolution, I want to remind you that you are still entitled to a refund if you prefer not to wait for the manufacturer’s inspection and repair process which was deemed necessary in this case to get to the root cause of same fault repeatedly. Our aim is to ensure that you have a working device or a satisfactory outcome as quickly as possible. However, we can see as per your request our team has already approved the refund and you should have received it by now.
Please feel free to reach out directly if you have any further concerns or would like to discuss the next steps. We're here to help and want to make sure you’re completely satisfied.
Helpful customer service
Helpful customer service, guides and care of products
29 sierpnia 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your thoughtful review! We’re glad to hear that you found our customer service helpful and appreciated the guides and care of our products.
If you have any concerns or suggestions for improvement, please don’t hesitate to reach out to us at support. We’re here to help!
Awesome Customer Support
I had some issues when trying to make my purchase but thankfully customer support went out of their way to try and help me complete my purchases. I had an issue with Affirm on my end but they helped guide me in making a purchase with a different provider. They were very fast in responding and very patient with all my questions. Thankfully everything ended up working out and I received my package right away. I will definitely be shopping here again. Thanks Droix.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your amazing 5-star review! We’re so glad to hear that our customer support team was able to assist you and that everything worked out with your purchase. Your satisfaction is our priority, and we appreciate your kind words.
We look forward to serving you again soon!
No issues at all
No issues at all, quick delivery and a great product.
22 sierpnia 2024
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had a smooth experience with quick delivery and a great product. Your satisfaction is our top priority!
We appreciate your support and look forward to serving you again.
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