Excellent customer service I made a mistake and put collection. Customer service. Emailed me sent me the link for postage which I paid and delivery two days later. The case was wrapped extremely well... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Zobacz więcej
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I had some issues when trying to make my purchase but thankfully customer support went out of their way to try and help me complete my purchases. I had an issue with Affirm on my end but they helped g... Zobacz więcej
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It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Dane kontaktowe
Kemp House, 160 City Road, EC1V 2NX, London, Zjednoczone Królestwo
- 07810661675
- support@droix.net
- droix.net
4,7
Doskonała
427 recenzji
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i can dig it
i can dig it, small and powerful but gotta keep it maintained because them fans can GO
4 sierpnia 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for taking the time to leave us a great review.
We are thrilled to hear that you are enjoying the impressive performance of such a compact unit. You made an excellent point regarding routine maintenance—keeping those high-speed fans clear of dust is key to ensuring peak performance and long-term reliability.
We truly appreciate your business and your thoughtful feedback. Please feel free to reach out to our team if you ever have any questions or need support in the future!
Excellent customer service I made a…
Excellent customer service I made a mistake and put collection. Customer service. Emailed me sent me the link for postage which I paid and delivery two days later. The case was wrapped extremely well and fits my new console perfectly highly recommend
2 lipca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the wonderful review! Mistakes happen all the time, and we are just glad our team could jump in, get it sorted out quickly, and get your case to you in just two days.
We take extra pride in how we pack our items, so it's great to hear it arrived safely and fits your new console perfectly. Thank you for the recommendation, and happy gaming!
Rocktek G2
Alles zu vollsten Zufriedenheit gelaufen, Ware OK, schnelle Lieferung, gut verpackt, gern wieder.
Danke Team Droix.eu
23 czerwca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Vielen Dank für die fantastische 5-Sterne-Bewertung! Wir freuen uns sehr zu hören, dass Ihr Rocktek G2 schnell und gut verpackt bei Ihnen angekommen ist und alles perfekt geklappt hat.
Zu wissen, dass Sie gerne wieder bei uns einkaufen würden, ist das schönste Kompliment, das wir erhalten können. Wenn Sie für Ihr nächstes Upgrade bereit sind, sind wir für Sie da!
Fast Customer Service Support
I am giving Droix a rating of 4 stars. Twice I encountered issues making an international purchase through them where my computer was sent to the wrong address despite having provided the correct address to them multiple times. This resulted in the need to contact the shipper myself to resolve the issue, which was a bit of a hassle. I was also mistakenly charged by the shipper for import duties/fees twice.
I was also a bit disappointed that the device I ordered came in packaging that was slightly damaged/beaten.
Despite these annoying issues, I give Droix credit for having very responsive customer and technical support teams. So far they have responded to all of my inquiries within a span of 24hrs and have often been satisfactory in addressing my concerns directly. For those looking do purchase GPD (Gamepad Digital) products in particular, Droix seems to definiteley be the most trustworthy seller at the moment, and I believe they have a special agreement/partnership in place with GPD to distribute their products.
2 czerwca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for taking the time to share such a detailed and balanced 4-star review. We truly appreciate both your support and your honest feedback, as it helps us see exactly where we can improve.
First and foremost, we want to sincerely apologize for the shipping and packaging issues you experienced. Getting your computer sent to the incorrect address and having to deal with mistaken import fees is incredibly frustrating, and we completely understand why this was a hassle for you. We also regret that your package arrived looking a bit beaten up; we always want your unboxing experience to feel premium and secure. We are actively reviewing our international shipping pipeline and courier communication to ensure these kinds of mix-ups don't happen in the future.
On a brighter note, we are absolutely thrilled to hear that our customer and technical support teams stepped up and delivered the fast, helpful service you deserve! We pride ourselves on our official partnership with GPD to bring these fantastic devices to the community, so knowing that you view us as a trustworthy seller means the world to us.
Thank you again for your patience, your constructive insights, and for being a valued DROIX customer. If you ever need anything else or have any lingering questions, please feel free to reach out to our support team at any time. We are always here to help!
Great understanding company/people when…
Great understanding company/people when they are dealing with impatient people like me.
4 czerwca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We totally understand that when you want something, you want it now—no patience required! It was our absolute pleasure working with you, and we appreciate you taking the time to share your experience.
Great Online Support
It was a pleasure to deal with the online support staff. They will mend any issue you may experience during your visit or even after you have ordered a product.
28 maja 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for taking the time to share your experience with our online support team!
We are absolutely thrilled to hear that you had a pleasure dealing with us, and that you felt supported both during your visit and after your order. Our team takes great pride in making sure any issue is mended quickly and smoothly, so knowing we hit the mark for you means the world to us.
If you ever need anything else in the future, you know where to find us. Thanks again for being a valued customer!
I am very happy with my purchase…
I am very happy with my purchase experience. The item arrived in 5 days since I placed my order. Plus, the item came with a carry case and a screen protector.
5 maja 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We’re thrilled to hear your order arrived quickly and that you’re enjoying the bonus carry case and screen protector.
We aim to provide a seamless experience from click to delivery, so it’s wonderful to know we hit the mark for you. Enjoy your new gear, and we hope to see you again soon!
gpd micropc repairs and very nice help
i had a gpd micropc and it had a battery issue and so i contact them and they helped me through a process of sending it back to their workshop to get it repaired, i took the battery out and discarded it..it was my first time mailing anything in this way, and i asked a lot of questions and they answered with a lot of details how to package and send it, very helpfulN i was also away for a few months but they picked up on the email i sent after that anyway.. the were very patient with me, and ask if i wanted to factory reset before doing it, i tell them its ok to factory reset. and also, soon after the package was sent it came back really quickly, fully repaired and working nice it looked like a new gpd micropc, maybe it was a new one but i dont know ,droix team was very nice and helpful and patient and even when im a beginner.. thank you
29 kwietnia 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the kind words! We are thrilled to hear that your GPD MicroPC is back in your hands and working like new.
It was a pleasure helping you through the mailing process—we know it can be a bit daunting the first time, so we’re glad we could provide the right guidance. We truly appreciate your patience while you were away, and we're happy we could get everything repaired and returned to you so quickly.
Enjoy your "new" MicroPC, and don't hesitate to reach out if you ever need help again!
Check the actual shipping. Separate shipping charges may not be listed at checkout, contact and be sure before buying.
I found the product to be in New condition as described. Well packed and expedited shipping. Good quality and value. However, during the checkout, i did not see any indication that the shipping I paid was only part of the shipping charge. I was required to pay almost $25 more for the item just to get it, in duty tax, that was not specified during checkout steps. Hence the 4 star review.
12 kwietnia 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for sharing your feedback with us! We are thrilled to hear that you are happy with the quality, value, and condition of your product, as well as our expedited shipping.
We sincerely apologize for any confusion regarding the additional costs upon delivery. While we aim for complete transparency, we understand how unexpected fees can be frustrating.
Important Information Regarding Customs
Policy Location: On our product pages, under the Shipping and Returns section, we specify: "Please note that shipping costs do not include customs duties or import taxes, which may be collected separately upon delivery."
Terms and Conditions: These details are also further outlined in our full Terms and Conditions to help international customers prepare for local import requirements.
Payment Collection: At this time, droix.net does not collect international taxes or duties during the checkout process; these are assessed and collected by your local customs office.
We understand these details can sometimes be overlooked during the excitement of placing an order. Your feedback is invaluable as it helps us look for ways to make these notes even more prominent for our customers.
If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us at support@droix.net. We’re always here to help!
Every time I reached out them they…
Every time I reached out them they responded. 😊
6 kwietnia 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the 5 stars! We pride ourselves on being responsive and helpful, so it’s wonderful to know we were there for you every time you reached out. 😊
Thanks for choosing DROIX, and don't hesitate to contact us if you need anything else!
The product arrived quickly and in…
The product arrived quickly and in perfect condition! It may have been a bit higher price than other places, but you actually get your order in a timely manner rather than waiting months (received mine in 4 days)
10 marca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We truly believe that getting your order to you quickly and safely is just as important as the product itself. We’re thrilled to hear you received everything in perfect condition in just four days. We appreciate your support!
The Thor is Awesome
It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too same as shipping.only thing I hated it was more expensive than reg price but I let it slide since it came really fast plus didn't feel like wait to April or may on the official site . (It shipped in the original box as seen in vids and was protected with good wrapping)
10 marca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the 4-star review! We're so glad to hear your Thor arrived safely and that our fast shipping helped ease any skepticism. We know the price point is a bit higher than the manufacturer's site, but we strive to keep units in stock locally so you can skip those long pre-order waits until April or May. We're thrilled you're happy with the console! If you ever have questions or need assistance, please feel free to reach out to us at support@droix.net
Amazing experience all around
My whole experience with DROIX was fantastic from beginning to end. Due to the cost of the handheld I was buying, I had a number of questions I wanted to ask before making the purchase, and the customer support team was super helpful and always prompt in their responses. When I did place the order, I didn't realize that one of the items was backordered, and being the generally impatient person that I am, I reached out to support again asking if they could split my order into two shipments. They worked with me to find the most cost effective way of doing so and had the first package in the mail that evening. Items ship from London, UK, but FedEx had my console in my hands within three days, even delivering on a Saturday. If you're in the market for a high-end gaming handheld, these are definitely the guys to buy from.
27 lutego 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the incredible review. We know that investing in a high-end handheld is a big decision, so we’re thrilled our support team could help clear up your questions and get that first package moving for you the very same day. It’s awesome to hear FedEx got it from London to your door in just three days (Saturday delivery for the win!). Enjoy your new console, and thanks for being part of the DROIX community!
Good product, but communication needs improvement
Buying from DroiX was a mixed bag. On one hand, they are reliable—I got exactly what I ordered (Win 5 and accessories). On the other hand, the communication is not what you’d expect from a retailer. I had to rely on community updates to know what was happening with my shipment, and tariff information was vague. If you're a first-time buyer, just know that you'll get your items, but you might have to be proactive to get status updates. I'd shop here again now that I know the routine.
11 marca 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your honest feedback and for your 4-star trust in our reliability. We’re glad to hear your GPD Win 5 and accessories arrived exactly as expected!
We sincerely apologize that our direct communication didn't meet your expectations. We understand that relying on community updates rather than official tracking can be stressful, especially when navigating international tariffs. We are currently working on integrating more automated, real-time status updates into our shipping process to ensure our first-time buyers feel just as confident as our regulars.
We're happy to have you as a returning customer now that you 'know the routine,' but we’ll keep working hard to make that routine even smoother for your next order. If you have any specific questions about your recent tariff charges, please don't hesitate to reach out to our support team at support@droix.net, and we will be happy to assist.
Love the store
Great selection of items, and very quick processing. My order was on the way the day after placing my order, and updates were emailed at every step of the process.
23 lutego 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the kind words! We know how exciting it is to get new gear, so we make it our mission to get orders out the door as quickly as possible. We’re glad you appreciated the updates along the way!
5 stars!!
Not only was the staff super helpful during all of the waiting time the delivery was super fast since I got next day shipping, They are very trustworthy and I couldnt be more happier!!
19 lutego 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We know waiting for an order can be the hardest part, so we’re thrilled our team could support you through the process and get your delivery to you so quickly. Your trust means everything to us, enjoy your purchase.
I had never heard of droix before but they are amazing.
I had never heard of droix before ordering my ayn Thor but I can tell you they are amazing. The website's chat function doesn't insult you with ai chat it no if you need to ask a question your directly connected with a human and what a human I got big shout out to Dave who answered my questions quickly and professionally. Additionally they have a nice discord page that droix would shear news about our orders which was very reassuring when ordering something on back order. Amazing experience I would buy again when I need another handheld.
7 lutego 2026
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the wonderful review! We pride ourselves on keeping our customer service 'human,' so we’re thrilled you had such a great experience with Dave and our live chat. Transparency is huge for us, especially with back-ordered items, which is why we love using Discord to keep everyone in the loop. Thanks for joining the DROIX family—we look forward to serving you again!
Terrific customer service, great product
Product was as advertised and shipping was fast. I made a mistake on my order and reached out to customer service and my error was resolved in less that 24 hours.
31 grudnia 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the 5-star review!
We know that ordering mistakes happen to the best of us, so we are thrilled to hear that our support team was able to jump in and resolve everything for you in under 24 hours. Our goal is to make the experience as stress-free as possible, even when hiccups occur!
We are also glad to hear the product arrived quickly and lived up to the description. Thanks for choosing us!
Odpowiedź od DROIX Global
Thank you! Punctuality is a priority for us, so we are happy to hear we hit the mark
The delivery was swift
The delivery was swift, and the GDP Pocket Computer matched the description perfectly—fantastic!
28 grudnia 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the 5-star rating! We are delighted to hear that the delivery was swift and that the GDP Pocket Computer met your expectations perfectly. We hope you get a lot of great use out of it!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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