Excellent customer service I made a mistake and put collection. Customer service. Emailed me sent me the link for postage which I paid and delivery two days later. The case was wrapped extremely well... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Zobacz więcej
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I had some issues when trying to make my purchase but thankfully customer support went out of their way to try and help me complete my purchases. I had an issue with Affirm on my end but they helped g... Zobacz więcej
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It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Dane kontaktowe
Kemp House, 160 City Road, EC1V 2NX, London, Zjednoczone Królestwo
- 07810661675
- support@droix.net
- droix.net
4,7
Doskonała
427 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
I recently purchased the Odin Portal 2…
I recently purchased the Odin Portal 2 from Droix Global (droix.co.uk) and couldn't be happier with my decision. From the moment I ordered, I was impressed with the fast shipping—it arrived in no time at all. But what really blew me away was the quality and performance of the product itself.
7 sierpnia 2025
Odpowiedź od DROIX Global
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your Odin Portal 2 and that the fast shipping and product performance lived up to your expectations. Your kind words mean a lot to us, and we’re thrilled that you’re happy with your decision to shop with DROIX Global. We hope you continue to enjoy your new device, and if you ever need any support, we’ll be here to help.
Great experience!
Fast shipping, good communication, good price, and the item I wanted was actually in stock. Great experience all around!
30 lipca 2025
Odpowiedź od DROIX Global
Thank you for the fantastic review!
We’re so glad you found exactly what you wanted — and at a great price — with fast shipping and clear communication. It’s great to hear you had such a smooth experience from start to finish. We look forward to helping you again soon!
Quick delivery
My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside which might be a concern if you don’t do a signed delivery.
4 sierpnia 2025
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We’re thrilled to hear your 2024 Win Mini arrived quickly and in perfect condition. We appreciate you sharing the note about the packaging label — that’s valuable feedback, and we’ll pass it along to our shipping team to explore more discreet options for future deliveries.
We’re glad you had a great experience overall and look forward to serving you again!
Excellent Customer Service Despite Product Issues
I purchased a GPD WIN MAX 2 (2025) from Droix that unfortunately had some Quality Control issues — a display line and control sticks not reaching full range of motion. While the product itself didn’t work out for me, I can’t speak highly enough about Droix’s customer support team.
From start to finish, they were friendly, professional, and genuinely helpful. They responded quickly to my many emails, sent replacement parts, and even arranged for me to send the unit in for repairs. In the end, I decided to return the product for a partial refund, which they accommodated with minimal hassle in the end.
It’s clear that Droix stands behind their customers, and while my particular unit had problems, the way they handled the situation earned my respect. Great service like this is rare, and they deserve recognition for it.
1 sierpnia 2025
Odpowiedź od DROIX Global
Thank you so much for your thoughtful and detailed review. We’re truly sorry that your GPD WIN MAX 2 didn’t meet expectations due to the quality control issues, but we’re very pleased to hear that our customer service team was able to support you throughout the process.
We believe in standing behind our customers no matter the situation, and it means a great deal to us that you felt cared for and respected during your experience. Your recognition of our team’s efforts is greatly appreciated, and we’ll make sure your feedback is shared with them.
We hope we can welcome you back in the future under better circumstances and provide you with a product you’ll love as much as the service. Thank you again for your kind words and for giving us the opportunity to make things right.
This stylus is likely to work well
The stylus works well enough with the GPD Pocket 4, although it has to be aimed precisely and at the right angle. It seems to have difficulty with scrolling. Too bad my Surface Pro stylus won't, it would be a far better choice. The tiny cover for the USB C port should have been attached to the stylus; undoubtedly it will disappear quickly.
18 lipca 2025
Odpowiedź od DROIX Global
Thank you for your feedback and for rating the GPD Pocket 4! We're glad to hear that the stylus works reasonably well for your needs, though we understand your concerns regarding the need for a precise angle and the difficulty with scrolling.
We'd like to clarify that, according to the standard specifications of the GPD Pocket 4, it supports capacitive styluses only and does not support active styluses like the Surface Pro stylus. Capacitive styluses work similarly to a fingertip by conducting electrical charge to interact with the touchscreen, which can sometimes affect precision and responsiveness, particularly for tasks like scrolling or fine detail input. In contrast, active styluses have built-in electronics and often offer features such as pressure sensitivity and palm rejection, which unfortunately are not compatible with this device.
Your suggestion regarding the USB-C port cover is also well noted—it would indeed be practical for it to be tethered to reduce the risk of loss. We'll be sure to pass this along to the product team for consideration.
Thank you again for sharing your experience, and we hope you continue to enjoy using your GPD Pocket 4!
Great customer service and fast…
Great customer service and fast delivery. Package is well protected.I got my package the next day after it was shipped.
31 lipca 2025
Odpowiedź od DROIX Global
Thank you so much for your wonderful review! We're thrilled to hear you were happy with our customer service and fast delivery. It's great to know your package arrived quickly and in perfect condition. We truly appreciate your support!
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear you were happy with the fast shipping and warranty. We truly appreciate your support and look forward to serving you again! 😊
Ordered an eGPU
Ordered an eGPU — this wasn’t my first purchase here, and everything had been great before. This time, the extension cord for the power supply that came in the box didn’t fit. Not a big issue, since the power brick can be plugged directly into the wall, but I was hoping to keep the rather large PSU resting on the desk instead of hanging from the socket. Other than that — everything was as usual.
30 maja 2025
Odpowiedź od DROIX Global
Thank you for your continued support and for taking the time to leave a review!
We’re really glad to hear that everything was mostly great with your recent order and that your previous experiences have also been positive. We’re sorry to hear about the issue with the extension cord not fitting as expected — we understand how important it is to have a tidy and practical setup, especially with larger power supplies.
Your feedback is very helpful, and we’ll definitely take it on board to see how we can improve the experience going forward. If there's ever anything else we can help with or if you'd like to explore a better cable solution, feel free to reach out to our support team.
Thanks again for being a valued customer — we look forward to serving you again soon!
Odpowiedź od DROIX Global
Thank you so much for your kind words! We're thrilled to hear you were happy with our communication and customer service. It was a pleasure assisting you, and we truly appreciate your support. Looking forward to serving you again in the future!
Great delivery enjoy the product!!!!!
11 lipca 2025
Odpowiedź od DROIX Global
Thank you for the fantastic review! 🌟 We're so glad to hear the delivery went smoothly and that you're enjoying the product. We truly appreciate your support!
Odpowiedź od DROIX Global
Thank you so much for the amazing review! 😊 We're thrilled to hear you're so happy with your purchase. Your support means the world to us!
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear that everything met your expectations. Your support means a lot to us, and we look forward to serving you again soon!
There’s no doubt this store is great!
I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever, I finally pulled the plug and said, Let’s do it! I purchased the Ayaneo 3 and the controller modules and the eGPU, and it’s been the best experience thus far. I have zero complaints but praise for this team. I will for sure purchase again from here in the near future.
2 lipca 2025
Odpowiedź od DROIX Global
Thank you so much for the incredible 5-star review! 🙌 We completely understand the hesitation with a first-time purchase, and we’re thrilled that you took the leap with DROIX. It's fantastic to hear that your Ayaneo 3, controller modules, and eGPU are all delivering a great experience. Your kind words mean a lot to our team, and we’re excited to welcome you back for your next purchase!
Great buying experience
Great buying experience, item arrived early and works wonderfully
2 lipca 2025
Odpowiedź od DROIX Global
Thank you for the awesome 5-star review! 😊 We're glad to hear your item arrived early and is working perfectly. It's great to know you had a smooth buying experience with DROIX – we truly appreciate your support!
Would definitely recommend
Fast shipping and communicative staff. Great place to buy niche electronics from.
2 lipca 2025
Odpowiedź od DROIX Global
Thank you for the fantastic 5-star review! 😊 We're thrilled to hear you appreciated our fast shipping and communicative team. It's great to know you had a positive experience with DROIX — we truly value your support and look forward to serving you again for all your niche electronics needs!
Customer service is top notch
Customer service is top notch! A little work on my end to get the package rerouted to fit my schedule. Fortunately, FedEx let me pick it up with my utility bill as an address confirmation. The box that the handheld came in was a little nicked on the top corner. My initial use of the handheld has been so far so good! The thumb sticks, pouch, and free shipping was a good touch!
1 lipca 2025
Odpowiedź od DROIX Global
Thank you so much for your kind words and for taking the time to leave a review! We're delighted to hear that our customer service met your expectations and that you're enjoying your new handheld so far. It's great to know the thumb sticks, pouch, and free shipping were a nice touch!
We appreciate your patience with the delivery process and are glad FedEx was able to assist. We're sorry to hear the box arrived with a slight nick—we'll continue working to improve our packaging to ensure everything arrives in perfect condition.
If you ever need any help or have further questions, please don’t hesitate to reach out to our support team at support@droix.net. Thanks again for your support!
Great support.
Response time was very fast. They offered to resolve my problem with no issues. I do wish since the item was forgotten in original shipping that it could have been expedited that’s the reason for 4 instead of 5 stars
26 czerwca 2025
Odpowiedź od DROIX Global
Thank you so much for your feedback! We're glad to hear that our team was able to respond quickly and assist you without any issues. We truly appreciate your understanding and are sorry again for the initial oversight. You're absolutely right—expedited shipping would have been a great way to make up for the error, and we’ll definitely take that into consideration moving forward. Your input helps us improve, and we hope to earn that fifth star next time!
Exactly as advertised
Exactly as advertised
All taxes included and delivered on time. Very happy with my purchase and buying experience. Support replies promptly as well.
17 czerwca 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for the wonderful review! We're thrilled to hear that everything met your expectations — from accurate product details to timely delivery and responsive support. It means a lot to us that you’re happy with your purchase and experience. We truly appreciate your support and look forward to serving you again!
Fast and easy
2 czerwca 2025
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear your experience was fast and easy. Looking forward to serving you again soon! ⭐🚀
Customers are not a bank to pre-finance…
Customers are not a bank to pre-finance your inventory
More than 2 months befween order (payment) and actual delivery. Don't advertise & sell items you do not have in stock.
30 maja 2025
Odpowiedź od DROIX Global
Thank you for sharing your feedback, and we’re truly sorry for the long wait and the frustration it caused. We understand how disappointing it must have been to experience such a delay after placing your order.
To provide some context, the item you purchased was marked as available on back order at the time of purchase. This means it wasn’t in stock for immediate dispatch, but available to reserve ahead of our next shipment. We aim to be transparent about these situations on our product pages, though we clearly fell short in setting the right expectations here, and for that, we sincerely apologize.
We’ve already reached out to you via email to offer a cashback as a gesture of goodwill, and we’d be happy to process that right away if you're open to it. We’d also love the opportunity to hear from you directly and work toward a resolution. Please don’t hesitate to respond to our message when convenient.
Your feedback is important and helps us improve our processes, especially as a small business striving to provide better service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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