Excellent customer service I made a mistake and put collection. Customer service. Emailed me sent me the link for postage which I paid and delivery two days later. The case was wrapped extremely well... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Zobacz więcej
Reakcja na opinię
I had some issues when trying to make my purchase but thankfully customer support went out of their way to try and help me complete my purchases. I had an issue with Affirm on my end but they helped g... Zobacz więcej
Reakcja na opinię
It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Dane kontaktowe
Kemp House, 160 City Road, EC1V 2NX, London, Zjednoczone Królestwo
- 07810661675
- support@droix.net
- droix.net
4,7
Doskonała
427 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fabulous company
Fabulous company. Customer service was top-notch! I would buy again from the company
23 kwietnia 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for your amazing 5-star review! We're thrilled to hear you had a great experience and that our customer service stood out. It truly means a lot to us. We look forward to serving you again in the future!
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We're really glad to hear you were happy with our communication — it's something we take pride in. If there's anything else we can help with, just let us know. Thanks again for your support!
The customer service was excellent.
2 kwietnia 2025
Odpowiedź od DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear that you had an excellent experience with our customer service team. Providing knowledgeable and friendly support is something we take great pride in, so your kind words mean a lot to us.
If you ever need assistance in the future or have any questions, we're just a message away.
Good customer support
I had a problem with FedEx, and they solved it in no time, amazing support
15 kwietnia 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the fantastic 5-star review! We're really pleased to hear that our support team was able to resolve the FedEx issue quickly for you. Situations like that can be frustrating, so we're glad we could step in and make things right without delay.
Your kind words about our support mean a lot to us—we’re always here to help whenever you need.
I was lied to several times about what…
I was lied to several times about what time my item would arrive. Also, the power adapter used in Europe was sent in my package and I live in the US. I told the company and they ignored me an never sent correct item.
7 kwietnia 2025
Odpowiedź od DROIX Global
Thank you for your feedback, and I’m truly sorry to hear about the experience you've had with your recent order.
We sincerely apologize for the confusion and frustration caused by the delays in your delivery. The item you ordered was unfortunately on back-order at the time, and as we rely on stock availability from the manufacturer, this impacted the shipment timeline. Please know that it is always our intention to keep customers updated with any changes in item availability and delivery estimates.
Regarding the power adapter issue, we regret that the incorrect (European) adapter was included in your package. This was certainly not our intention, especially given your delivery address in the U.S. Our support team has since reached out with an offer of compensation to help cover the replacement charger, and we hope this helps make things right.
We truly value your business and would appreciate the opportunity to restore your confidence in us. If you have any further questions or concerns, please don’t hesitate to reach out to our support team at support@droix.net. We’re here to help.
GPD4 is a good buy, as for the portable monitor, it is only for selected devices.
When i first bought the device in March, the monitor autorotate and/or the touch screen has been failing once the device powers off due to a hibernation. This was a problem that annoyed me till no end. However, in June, i think some updates has been passed through and the auto rotate and the touch screen functions actually have started to work consistently when i start the computer after exiting hibernation mode.
this device keyboard is well designed, which means you can actually type really smoothly on the small device.
The droix monitor works fine along with the gpd4. However, the main reason i bought it was because i wanted to view things on my phone with a larger screen.
Sadly, my phone was not supported. Do contact DROIX to find out which devices are compatible with the portable screen before you make your purchase
26 marca 2025
Odpowiedź od DROIX Global
Thank you for updating your review and sharing your experience with us!
We’re glad to hear that the recent updates have improved the auto-rotate and touch screen functionality—it's great news that your device is now working more consistently after hibernation. Also, we’re happy to know you're enjoying the keyboard design and smooth typing experience on your GPD device.
We appreciate your feedback about the DROIX monitor. It's good to hear it works well with the GPD4, though we're sorry to learn your phone wasn't compatible. You're absolutely right—checking compatibility before purchase is important, and we encourage all our customers to reach out if they have questions about supported devices. Our team is always here to help.
Thanks again for taking the time to update your review. If you ever need further assistance, feel free to reach out!
Product was slightly defective
Product was slightly defective, barely any updates, support frequently ghosted.
25 marca 2025
Odpowiedź od DROIX Global
Thank you for your feedback, and we're truly sorry to hear about your experience. We sincerely apologize for any inconvenience caused by the product and the communication gaps you've encountered.
We want to clarify that we have not received any reports or messages from you regarding the issues mentioned. After seeing your review, our support team did reach out to request additional details so we could assist further. If you haven’t seen our message, please kindly check your SPAM or JUNK folder, as sometimes emails may be filtered there.
We genuinely want to make things right and would be happy to help resolve any issues you’re facing with the product. Please feel free to get in touch with us directly at support—we're here and ready to assist you.
Amazingly fast dispatch and shipping…
Amazingly fast dispatch and shipping with DHL. Refurbished item was in absolutely perfect condition. Warranty and support through discord makes this the only place I will consider to purchase my handhelds and mini PCs in the future
31 marca 2025
Odpowiedź od DROIX Global
Thank you so much for the glowing 5-star review! We're thrilled to hear that your order arrived quickly and that the refurbished item exceeded your expectations. We take great care in our refurbishing process, so it's fantastic to know it felt like new to you.
It’s also great to hear our Discord support and warranty gave you the confidence to keep coming back—that truly means the world to us. We look forward to helping you find your next handheld or mini PC!
Thanks again for your trust and support.
DROIX Team
Odpowiedź od DROIX Global
Thank you for the 5-star review! We're glad to hear your package arrived safe and sound—just as it should.
If there's anything more we can help with or if you have any questions about your new device, feel free to reach out anytime. Enjoy!
Great communication and punctual service.
While I unfortunately had to wait for my order to process due to it being back ordered, the team was great. They had great communication throughout the whole process and even offered alternative devices if I didn't want to wait. Once I made my decision they got my device shipped the following morning.
10 marca 2025
Odpowiedź od DROIX Global
Thank you so much for the 5-star review and for your patience while your order was on backorder. We're really glad to hear that our team’s communication and support made the wait a smoother experience for you.
We always aim to be transparent and proactive, so it’s great to know that offering alternatives and staying in touch helped you feel confident in your decision. We're happy we could get your device shipped out quickly once everything was confirmed!
If you have any questions down the line or need support with your new device, we’re just a message away.
2025 Win Max 2 Preorder
Pre-ordered a 2025 GPD Win Max 2. It shipped in line with the restock estimate and only took three days for delivery to the USA from the UK, with all customs and tax handled in the background through FedEx International Connect Plus. Excellent customer service, helpful Discord group, and most importantly very happy with the laptop itself.
27 marca 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the fantastic 5-star review! We're delighted to hear that your pre-order experience with the GPD Win Max 2 (2025) went smoothly and that the shipping timeline and customs process met your expectations.
It’s great to know that FedEx International Connect Plus helped make the delivery to the USA quick and hassle-free—and even better that you’re enjoying the laptop itself! We also appreciate your kind words about our customer service and Discord community; it means a lot to us that you found both helpful.
If you ever need assistance or just want to share your experience with the device, we're always here—and so is our community.
Enjoy your new Win Max 2!
Excellent!
I can't find the words to express how amazing Droix was! My GPD Win Max 2 (2025) was originally estimated to arrive by the end of April, but Droix made it happen earlier than expected. Excellent service!
24 marca 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for the incredible 5-star review! We're absolutely thrilled to hear that we could exceed your expectations and get your GPD Win Max 2 (2025) to you ahead of schedule.
It's always our goal to deliver not just great products, but great experiences too—so your kind words about our service really mean a lot to the whole team.
Enjoy every moment with your new device, and if you ever need anything, we're just a message away!
Perfect Service
Service was perfect and faster than expected. They were always clear about dates. When I bought it was in pre-order and they kept very clear on their expectations, which turned to be very precise. Mostly important was their transparency and good communication. Totally recommended!
20 marca 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our service exceeded your expectations and that you appreciated our transparency and communication. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Enjoy your purchase!
Odpowiedź od DROIX Global
Thank you so much for your kind words! We're thrilled you had a great experience and appreciate your feedback. We look forward to serving you again!
Droix has to be the BEST ever…
Droix has to be the BEST company I have ever purchased from. I do consider myself to be an impatient customer, so I tend to ask status updates about my order. They are EXTREMELY responsive, they answer with great details to put your doubts to rest. Once items are ready to ship, they are fast and efficient. This will now be my forever handheld store.
6 marca 2025
Odpowiedź od DROIX Global
Thank you so much for your kind words! We're thrilled to hear about your great experience with Droix. We always strive to provide top-notch service and fast, detailed responses. Enjoy your handheld, and we look forward to serving you again!
AYANEO Pocket Micro Order
I ordered a AYANEO Pocket Micro from Droix. The unit I wanted was on backorder and so I reached out to them. They gave me a reasonable timeline and also offered that they had another color in stock if I wanted sooner. So I said I would take the other color instead. They shipped it same day, and I also received it a week earlier than DHL estimated. Droix was great, prices are competitive and they are quick to respond. Would definitely order from them again.
4 marca 2025
Odpowiedź od DROIX Global
Thank you for your wonderful review! We're glad we could get your AYANEO Pocket Micro to you quickly and that you had a great experience with us. Enjoy your device, and we look forward to serving you again!
Warning!! Beware!!
I placed an order on February 21st, expecting it to arrive by February 27th. However, it never came to me. FedEx informed me that the item was undeliverable and damaged then later they claimed the item wasn’t damaged it’s missing from the packaging. I reached out to their customer service, who initially claimed the item was missing from the parcel. I contacted Droix about the issue, and they were very responsive.
Despite their prompt response, I won’t receive a refund until FedEx decides to return the item. It’s now March 10th, and I’m still waiting. I want to warn anyone ordering overseas in the USA that this is a real issue. I’ve been in contact with their social media manager on Discord, who is very responsive, but I’m being told that I won’t get a refund until FedEx sends back the item, even though they initially claimed it was damaged.
It seems like I’m being punished not receiving my refund immediately and having to wait this long. The item was over $900 US, so this situation is quite frustrating. Once I receive my refund, I’ll update.
Update 3-12-25| FedEx has discovered my missing item from the package, but unfortunately, they’re unable to locate it in their warehouse. As a result, Droix won’t issue a refund until FedEx finds the item I paid for that they claim was misplaced during Transit. In this situation, Droix holds my money, while FedEx possesses the item I purchased. Consequently, I’m left with an apology as my only recourse.
Update 3-16-25| Was refunded AlhumdulillaH
21 lutego 2025
Odpowiedź od DROIX Global
We sincerely apologize for the inconvenience you experienced with your order. We understand that the delay in receiving your refund was frustrating, especially given the circumstances with FedEx. It's clear that the return process was prolonged due to issues beyond our control, as FedEx initially reported the item as undeliverable and damaged, then later stated it was missing from the packaging.
We appreciate your patience and understanding in this matter. Returns from carriers often take longer than the initial shipment timeline, which can be challenging for everyone involved. We're glad that FedEx eventually located the issue and processed the return, allowing us to refund your order as requested.
Thank you for your feedback, and we're pleased that the situation was resolved with your refund being processed. We hope to serve you better in the future.
US Buyer - Great Experience!
Ordered from the US and received my order in less than 5 days. I would absolutely recommend buying from here.
24 lutego 2025
Odpowiedź od DROIX Global
Thank you for your support! We're thrilled to hear your order arrived so quickly. Enjoy your purchase, and we appreciate your recommendation!
Trust Worthy Experience
I have done three times businesses with Droix and they have been super trust worthy.
26 lutego 2025
Odpowiedź od DROIX Global
Thank you for your 5-star review! We're thrilled to hear that you've had great experiences with us at DROIX. Your trust and support mean a lot, and we look forward to serving you again in the future!
Very responsive customer service
Very responsive customer service. The screen spontaneously ghost touches on my handheld, and I finally decided to send it in for warranty work.
The support was responsive in facilitating the process. Even after the OEM performed an unsatisfactory repair, DroiX immediately agreed to have the handheld looked at again after the issue was discovered. I never once felt DroiX is kicking the can down the road, and the support staff stuck with me until we have it all sorted.
My suggestion would be in the future for DroiX to work with all the OEMs they sell, and try to have a small amount of spare parts on-hand if some agreement can be made with the OEM, such as spare LCD panel, fan, joystick, and other common components. I think that will allow customer to perform quicker self-repair (if they wish), while also save some shipping costs.
3 marca 2025
Opinia niezależna
Odpowiedź od DROIX Global
Thank you for your 5-star review and for sharing your experience! We're glad to hear that our support team could assist you throughout the process and ensure your handheld was properly taken care of. Your feedback is greatly appreciated—we understand the value of having spare parts available for quicker repairs and will explore ways to improve this with our OEM partners. Your support means a lot, and we’re always here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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