I’ve been using Pivotal for a couple of months now, and overall I’m really happy with the service. The first car I received was pre-owned and had a few issues, but Samantha from Member Services was... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
can't recommend Pivotal highly enough. I've had two Range Rovers through them, and the service has been outstanding from start to finish. The quality of the vehicles, the professionalism, and t... Zobacz więcej
Reakcja na opinię
From start to finish, the entire experience with Wajieran and the team was excellent. As a company owner, finding such a flexible, short-term vehicle lease with great value for money has been fantasti... Zobacz więcej
Reakcja na opinię
I about to take delivery of my 4th vehicle from JLR Pivotal, a special thanks for the exceptional customer service from Ashley for her personal and professional guidance and help, also to Nisha who e... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Dane kontaktowe
44 Featherstone Street, EC1Y 8RN, London, Zjednoczone Królestwo
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,8
Doskonała
531 recenzji
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Fantastic service
Pivotal has provided a great service. It’s certainly a VIP experience and the vehicles are immaculate. The customer service was great, especially when we had an accident. We always had any damage repaired privately before returning the vehicles so never had to pay any fees on return inspection. It might be slightly more expensive than getting a brand new car on PCP but getting a new car every 6 months is great. My only quibble was when the F-Pace price was increased so it minimised the options on the blue package. But all in all a fantastic experience and would definitely consider a subscription in the future.
12 grudnia 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Mark,
Thank you for your wonderful review! We’re thrilled to hear you enjoyed the VIP experience, our immaculate vehicles, and the support provided throughout your subscription. It’s great to know you valued the flexibility of driving a new car every six months and we hope to welcome you back in the future!
Thank you,
The Pivotal Team
Great Option
Chose this option as a short term thing for our business, now im 2 years in and on my second vehicle, i had read the reviews about crazy charges once a vehicle is returned but i have looked afer my vehicle and have had only very very minimal (and fair) charges for a scuffed wheel, they havent tried to do me over at all, when you compare the cost of an fpace to a new one on finance or HP etc, including the insurance and maintainence, this isnt a bad option to go for, cannot reccommend Pivotal enough, service has been incredible and never had any issues at all with the vehicle, tempted to upgrade to a Defender 90,
11 grudnia 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Sean,
Thank you for your fantastic review! We’re thrilled that Pivotal has been such a great fit for your business and that you’ve found our charges fair and our service reliable. It’s wonderful to hear how much you’ve enjoyed the experience, and we’d be excited to help you explore your options, including a potential upgrade. Thanks so much for your support and recommendation!
Thank you,
The Pivotal Team
Good solution, great experience
I was on the pivotal program for about 14 months and had two different cars in that time (a discovery sport and a Range Rover sport). I initially went on because I didn’t want to buy a Land Rover until they had a decent all electric solution. It was convenient and I liked the flexibility. I was a bit worried about charges when I returned the cars even though I had looked after them like they were my own. Both times there were no additional charges at all and minor wear and tear was within the permitted limits. I came off the program because they didn’t have the car I wanted to change to (I wanted to go back to an evoke, which is what I had before I joined the program) but I would consider them again in the future. Good communication, great quality cars, only fell down for me on car availability.
1 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Scott,
Thank you for your lovely review! We're delighted you enjoyed the convenience, flexibility, and quality of our cars, and that our wear and tear policy met your expectations. We'd love to welcome you back in the future!
Thank you,
The Pivotal Team
Above and beyond service
The service and vehicles provided by Pivotal is superb. I recently received my first vehicle refresh and everything ran very smoothly and exactly as explained. From the initial contact about a year ago to the on-going support and communication provided by the whole team the service has been faultless. My first and second cars arrived faster than quoted and during the course of my first car they even lowered my monthly payments. Special thanks to Ashley, Tilly, Waj and Thomas who have been excellent throughout. My only regret is that I did not become a Pivotal member sooner and I am already looking forward to what the team come up with for my next vehicle. Will be using this service for many years to come.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi A&D Plumbing Services,
Thank you for your glowing review! We’re thrilled to hear that your experience with Pivotal has been nothing short of superb. It’s fantastic to know that everything, from your initial contact to your first vehicle refresh, has gone smoothly and exceeded expectations. Your kind words about Ashley, Tilly, Waj, and Thomas mean a lot to the team - they’ll be delighted to hear your feedback. We’re so glad to have you as a member and look forward to supporting you for many years to come!
Thank you,
The Pivotal Team
Excellent service at every step
Excellent service at every step of the process: sign up, car selection, receiving and returning cars
2 grudnia 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Chris,
Thank you for your wonderful review! We're thrilled that you had an excellent experience with our service from start to finish. Your feedback means a lot to us!
Thank you,
The Pivotal Team
Had a brand new Defender 110 delivered…
Had a brand new Defender 110 delivered by the Pivotal team. Vehicle was handed over and the delivery driver left. Excited with the new car I decided to take it for a quick spin, started car and the ego e management light was on. Called LR assistance who came out and diagnosed a major coolant leak which required the vehicle to be sent in for repair. Was expecting this on a brand new vehicle which should have been fully inspected before delivery and handover to customer. Had to complain to pivotal to delivered a replacement vehicle after a few days and then after a week of chasing applied a credit to my account for the duration of not having a vehicle. I was not at all compensated for the inconvenience and additional costs I incurred by not having a vehicle. I will not be renewing my pivotal subscription.
22 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi there,
We sincerely apologise for the disappointing experience with your new Defender 110. We understand the frustration of encountering a technical issue immediately after vehicle delivery, and we regret the inconvenience this has caused you.
While pre-delivery inspections are conducted thoroughly, some mechanical issues can only become apparent after the vehicle is driven and the engine reaches operational temperatures. We appreciate that this did not meet the standard of service you expected when taking delivery of a new vehicle.
We have credited your account for the days without a vehicle and ensured you received a fully functional Defender as a permanent replacement. Our team remains committed to addressing your concerns and maintaining the high level of service you deserve.
Should you have further concerns or feedback, please do not hesitate to contact our customer support team.
Kind regards,
The Pivotal Team
Really enjoying Pivotal so far
Really enjoying Pivotal so far. Ashley has done a fab job organising my new vehicle
29 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Matt,
Thank you for your kind words! We’re so pleased to hear you’re enjoying Pivotal. Ashley will be delighted to know she made the process smooth and enjoyable. Wishing you many happy miles in your new vehicle!
Thank you,
The Pivotal Team
Great cars, great service
I've been using Pivotal for a number of years and have always been very happy with the service and quality of cars.
26 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Michael,
Thank you for your continued trust in Pivotal! We're thrilled to hear you've been consistently happy with our service and the quality of cars. We truly appreciate your loyalty and look forward to continuing to assist you!
Thank you,
The Pivotal Team
Fantastic service, even better car!
Received my Jaguar F Pace on 15th November and I am incredibly pleased with the vehicle. The whole experience dealing with the Pivotal team from start to finish has been first class. Tilly looked after me, talked me through options and allocation, making it all so easy. I'm a very happy customer, I highly recommend Pivotal to anyone considering.
15 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Phil,
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Jaguar F-Pace and that Tilly provided you with such a positive experience. We truly appreciate your recommendation and are grateful for your kind words. If you need any assistance in the future, don't hesitate to reach out - we're here to help!
Thank you,
The Pivotal Team
Great service, super easy, gutted JLR have stopped EV's
I've been with pivotal for over 4 years, brilliant package, service has always been good, love the ease of it all. Had to leave them now (Nov 24) but not out of choice, gutted JLR stopped electric vehicles, currently salary sacrifice so had to move to an other EV brand, let me know when you get new EV's on the books !!!
19 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi M Walker,
Thank you for your kind words and for being a loyal Pivotal member for over 4 years! We're thrilled you enjoyed our service! We're very sorry to see you go and completely understand your situation. We hope to welcome you back in the future!
Thank you,
The Pivotal Team
First Class Service
Can not speak highly enough about Pivotal. They are an excellent company to deal with in every way. The service is exceptional and the whole process has been seamless. I would not hesitate to recommend or to use again for my next vehicle.
13 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Hayley,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Pivotal and found our service exceptional and seamless. Your recommendation means a lot to us, and we look forward to helping you with your next vehicle!
Thank you,
The Pivotal Team
Couldn't have asked for better customer servive!
Couldn't have asked for better customer service from Pivotal. Gutted the Jaguar electrics have been discontinued we'd have stayed with Pivotal for the foreseeable for the customer service alone. Incredibly easy and took all the hassle out of having a car. Highly recommend.
12 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Rick,
Thank you for the fantastic feedback! We’re so pleased our team made everything easy and hassle-free for you. We understand that you may need to move on for now, but if you ever decide to return, we’ll be ready to help you find the perfect vehicle again.
Your recommendation truly means a lot to us!
Thank you,
The Pivotal Team
Pivotal I want say big Thank you to…
Pivotal I want say big Thank you to Nisha. Mellisa. Dona. And Special thank you to Ashley she get me brand new Range Rover Always been helpful and nice with me. Thank you pivotal team Amazing customer services
11 listopada 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Riadh,
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team, especially with Nisha, Melissa, Donna, and Ashley. It’s fantastic to know Ashley helped you get your brand-new Range Rover and that the whole team provided amazing service. We look forward to assisting you again in the future! Enjoy the new car!
Thank you,
The Pivotal Team
Superb service
Waj, Tilly and Toby made the whole process really easy; informative from the start and a seamless process that followed.
31 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi there,
Thank you for your lovely feedback! We’re so glad to hear that Waj, Tilly, and Toby made the process smooth and informative from start to finish. We’ll be sure to pass along your kind words to them!
Thank you,
The Pivotal Team
Exceptional.
Exceptional service from great staff. What a pleasant change to deal with people that are so happy and helpful.
31 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear our team made such a positive impression. It means a lot to us that you found everyone so happy and helpful, and we look forward to assisting you again in the future!
Thank you,
The Pivotal Team
The customer service from Pivotal's…
The customer service from Pivotal's dedicated team is exceptional. This is my fifth vehicle and again Ashley surpassed herself in delivering exactly to my requirements - a massive thank you!
25 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Paul,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley and our team could exceed your expectations once again. It’s a pleasure to assist you, and we look forward to supporting you with many more vehicles in the future. Thank you for choosing us!
Thank you,
The Pivotal Team
I have been a Pivotal customer for over…
I have been a Pivotal customer for over two years now and I cannot recommend them highly enough. They offer me a brand new car every 6 months and the service team are incredibly helpful. No hidden charges and just a really great experience. Makes driving a car in London a pleasure .
22 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the past two years. It's great to know our team has been helpful and that you're enjoying a seamless and transparent experience. We're glad we could make driving in London more enjoyable for you. Thanks for being a valued customer!
Thank you,
The Pivotal Team
A clear and efficient service
A clear and efficient service. Customer service team are quick to respond and help with any issues. I dealt with Thomas Priest who was very helpful and accommodating around our time to call.
Not the cheapest way to have a vehicle but the personal touch provided is why I use this service.
18 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Jamie,
Thank you for your kind review! We're thrilled to hear you found our service clear and efficient, and that Thomas was able to assist you in a helpful and accommodating way. We truly value the personal touch we provide, and it's great to know that's what keeps you coming back. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Amazing Service
Amazing, quick and refreshing service. Nisha Made the experience so easy and simple.
Called at 10am and delivery of car all confirmed by 3pm the same day.
Fantastic service all round
17 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Lee,
Thank you for your kind words! We're delighted to hear that Nisha made your experience smooth and effortless, with everything sorted so quickly. It’s great to know that our team could exceed your expectations with such efficient service. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Ashley from Pivotal has been absolutely…
Ashley from Pivotal has been absolutely fantastic and is by far the best account manager I've had in all the years I've been a Pivotal customer. Nothings a problem and when it comes to my car refresh, she contacted me ahead of my refresh and gt me the car I wanted!
Very happy, long term client that will continue to stay with Pivotal for many years to come!!
15 października 2024
Opinia niezależna
Odpowiedź od Pivotal - Car Subscription
Hi Zac,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley has made such a positive impact on your experience with Pivotal. It's great to know that she ensured you got the car you wanted and has been there to make everything run smoothly. We truly appreciate your loyalty and look forward to continuing to assist you for many years ahead!
Thank you,
The Pivotal Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.