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Driven Motorgroup Recenzje 

609
•
Wynik TrustScore: 3.5 na 5

3,4

Salon samochodowy
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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was looking for a new car and I came to driven motor group. The lovely Jeanette helped me with finding my dream car and has been so helpful and reassuring keeping me updated with the progress of my... Zobacz więcej

Oceniono na 1 z 5

Aftersales customer service is disgraceful when anything goes wrong with your car they will not help you or pay for anythingThe warrenty is a waste of time .Would not buy from here again or recommend... Zobacz więcej

Oceniono na 2 z 5

We are very disappointed in the support we received from Driven, Thornaby. We bought our 2nd car from them and after only 2.5months we had problems with deisel leaks, which apparently are not covered... Zobacz więcej

Oceniono na 5 z 5

I’ve recently purchased my lovely car through Driven Motorgroup and I couldn’t be any happier. Firstly, Carl, the person who took care of my needs from day 1, has always been extremely helpful and alw... Zobacz więcej

Informacje dotyczące firmy

  1. Salon samochodowy

Informacje przekazane przez różne źródła zewnętrzne

We promise Choice We are committed to providing you with an extensive range of brands, models, body types and colours to choose from. You can preview our full and up-to-date range of cars and  search online. We will transport our cars between our locations to provide a convenient service for you at your local branch We promise Quality We are committed to thorough inspections and safety checks and rigorously perform these on every car to give you absolute reassurance that all of our cars are of the highest quality . Our specialised workshops and qualified technicians use diagnostic equipment and their expertise to prepare our vehicles to the highest of standards. We are committed to ensuring all of our vehicles have an unblemished history and fully HPI check all of our cars to achieve this. We promise Reliability We are committed to providing a friendly, genuine and helpful experience. We are dedicated to helping you make the right selection and will provide honest and informative details on our range of cars, products and services. Call us and make an appointment to meet one of our Sales Executives in our Scunthorpe or Thornaby branches. We promise Value We are committed to offering the best value for your money on all of our cars. Our prices are compared rigorously and we regularly offer competitive promotional pricing on our range, including buy now pay later packages. We customise and upgrade the finish and styling of all of our cars  to offer a personalised car of your choice. Our competitive finance packages are designed to meet your own individual needs and can cater for a variety of circumstances.

Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

609 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(609)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

Very professional and helpful…

Very professional and helpful throughout the whole process.
Thanks again Carl the car is great! 👍

24 lipca 2019
Opinia niezależna
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Odpowiedź od Driven Motorgroup

Hi Chris,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Carl.

We’re delighted that the team’s service was so professional and helpful.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Excellent service bend over backwards…

Excellent service bend over backwards to help you friendly and welcoming group do not pressure you to buy from them would highly recommend this company thank for your help and advice

23 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that you found the team’s service so excellent and helpful, we don’t see this as bending over backwards, we only want to do the right thing for our customers.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Friendly and helpful staff

Friendly and helpful staff, would recommend people to go there

18 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Anthony,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re thrilled that the team’s service was so friendly and helpful.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Great customer service and a fantastic…

Great customer service and a fantastic selection of cars!

18 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Jack,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that the team’s service was so great and equally that this was matched by our selection of cars!

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Buyiny my next car

The staff were very friendly & everything was sorted in a matter of minutes which was much appreciated.

17 lipca 2019
Opinia niezależna
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Odpowiedź od Driven Motorgroup

Hi Paul,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so friendly and your experience with us was so efficient.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Fantastic service

Fantastic service. Great staff. Would highly recommend I would certainly go there again

17 lipca 2019
Opinia niezależna
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Odpowiedź od Driven Motorgroup

Hi Avril,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re thrilled that the team’s service was so fantastic.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

I have just bought my second from here…

I have just bought my second from here and as usual the staff are unbelievably friendly and polite and couldn't do enough for you defiantly the place to go to buy a car. Plenty of choice on wide range of cars and there isn't one for they will look for one with the right price

17 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re so pleased that the team’s service was so friendly and polite and equally that this was matched by our choice and prices!

Thank you for your recommendation and your loyalty and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Excellent service

Excellent service, would definitely recommend

16 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Stan,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so excellent.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Excellent customer service from…

Excellent customer service from Jeanette , made it so easy for me to purchase my new car, everything was done for me and was ready to drive away when promised , would highly recommend Driven and will be using them again

16 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Wayne,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jeanette.

We’re thrilled that the Jeanette’s customer service was so excellent and that we delivered on our promise, that’s only our aim.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Excellent customer service.

16 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Angela,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them. We’re delighted that the team’s service was so excellent.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Excellent service

Excellent service, customer service was brilliant, welcoming team.
Alot of updates on what I have had done service wise.
Wouldn't go anywhere else!! Love driven 😊

16 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Sarah,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that the team’s service was so helpful and that you find the same from our service team.

Thank you for your recommendation and your loyalty and we hope to see you again.

Thanks Dan

Oceniono na 1 z 5

Get you aircon checked

Bought a Citroën C4 picasso was told it had various checks before I purchased the car including the aircon only to find when took my car to get a second key coded that I had to purchase as they claimed pre sales had 2 keys that the airco
n compressor had a whole in that's why it was not working, they agreed to pay the dealer under the warranty, but over 1 month later i have received a call to advise theu still have not paid for the work.

15 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Steven,

Thank you for your feedback and we are very disappointed that you feel this way. We would like to reassure you that your vehicle was properly checked as part of our rigorous pre-sales process. The air conditioning was fully re-gassed before the car was ready to sell and was checked again before handover. Unfortunately, as we both realised much later, there was a small hole in the air conditioning which was creating a slow leak. We were naturally very unhappy and disappointed about this and as such were more than happy to repair and pay for this. Unfortunately, due to a delay in receiving the invoice, reimbursement was delayed and we can only sincerely apologise for this.

Due to the nature of reselling pre-owner cars, we cannot always commit to there being two keys with the vehicle. We were of course happy to pay the £140 for you to get a second key, particularly given the delay to the reimbursement and as a gesture of good will.

Steven, we genuinely hope that you are now happy with your vehicle and are disappointed that you did not receive the buying experience that we want all of our customers to have and thankfully, that the vast majority do.

We remain confident in our vehicle checking process as this is completed to a very high standard and are equally confident that this was an unfortunate exception to this. That being said, please don’t hesitate to contact us again, should you require anything else.

Thanks
Dan

Oceniono na 1 z 5

Not impressed and Exhausted!!!!!!!!!!!

New Post:
08/08/19 - This is still ongoing.... I making progress with Driven, but it has been a looooong slog to get some form of resolution. Constant calls and emails.
The car has now been taken into a main dealership which is the good news and they can fix the fault (which is good again), the down side is Kia have identified 2 further RED (major) faults with the car!!!
I have now asked Driven Motorgroup to instruct the garage to get ALL issues fixed - Of course I am waiting for a response, which I will now probably chase up daily for the next month or so!!!
I'll update this again in 1 week (w/e: 16th August)
New stats read:
Resolved 1. Ongoing 1. New fault 2.

Previous Post:
Not impressed!
Driven Motorgroup sold the car to me and to be fair the gent I dealt with was knowledgable and fair.
The post-sales bit has been a shame, I’m going to be on trip no 4 this week (hopefully) to get a part sorted on the car that I bought 3 weeks ago!
Plus, driving back from a family day out I now have a new fault - with the car emissions!!

So we have faults x 3 (in 3 weeks). Resolved 1. Ongoing 1. New fault 1. And this will be trip no 4! Time and effort for me as this place isn’t on my door-step!
What an absolute faff!!!

And to make the matter worse, I purposely didn’t contact with them last week (week ending 12th July) to see if they would contact me about the part I’m waiting for and they didn’t so now we will see if this prompts the call before I call them...

14 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

BMW 4 series

Top service by Clement Parkes. 5* recommend.

12 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Liam,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack.

We’re delighted that he helped you find your 4 Series.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Used car purchase at Thornaby

Great price, great service.

8 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Mike,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 4 z 5

Very good experience all staff great…

Very good experience all staff great help can't fault them

5 lipca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Paul,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.

We’re delighted that your experience was so great and you couldn’t find a fault, that’s our aim!

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Driven was very helpful in what I was…

Driven was very helpful in what I was looking for and I came away with a car I really liked

30 czerwca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Rebecca,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them .

We’re delighted they helped you find your car and that you’re another happy customer.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Great service and staff.

21 czerwca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Craig,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them .

We’re delighted that you found them so great and that they helped you find your car.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

The staff Jeanette and Carl were…

The staff Jeanette and Carl were excellent explaining each stage of the deal and helping choose the right motor. Will definitely use them again 👍🏻

14 czerwca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Neil,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Carl and Jeanette.

We’re delighted that their product knowledge was so good and that they helped you find your car.

Thank you for your recommendation and we hope to see you again.

Thanks Dan

Oceniono na 5 z 5

Would recommend to anyone I'm over the…

Would recommend to anyone I'm over the moon with my car and all the staff are really helpful and friendly and dont force you into anything.100% would recommend

14 czerwca 2019
Opinia niezależna
Logo Driven Motorgroup

Odpowiedź od Driven Motorgroup

Hi Simon,

Thanks so much for your feedback.

We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them. We’re delighted that the team were friendly and that you were made to feel comfortable with us.

Thank you for your recommendation and we’re so pleased that you’re over the moon with your new car.

Thanks Dan

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