I would give a NEGATIVE number for the review if I could. I ordered a dress on two colors, tried it on and began the return process as it didn’t look or feel at all like I hoped. Felt like a cheap pr... Zobacz więcej
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Zobacz, co mówią recenzenci
I was very disappointed with my experience. I bought a dress from this company for my son's wedding. While the dress was beautiful, it was far too heavy for an outdoor beach wedding and simply was... Zobacz więcej
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The dress fit perfectly and was well made. Colour wasn’t exact but that could be due to photo lighting, it is still a lovely fabric and colour. Maybe allow a bit more time for receiving your dress t... Zobacz więcej
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The dress took a while to be delivered. The quality was good and well made. However, the dress actual colors were way off from the website depiction. On there the dress looked very subtle and flowing,... Zobacz więcej
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2,0
Słaba
64 recenzji
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Never order from Dreamlily. Poor quality and rip off return process
I ordered a dress from Dream Lily for a wedding well in advance, but the experience was extremely disappointing. The dress arrived after a month and a half, and the quality of the material was very poor. The design did not match what was shown on the website, and it didn’t fit properly.
When I tried to return it, the process was frustrating. There is no customer service number—only email communication—and getting responses was difficult. They refused to provide a prepaid return label and insisted I cover the return shipping myself, which cost me $48.80.
Additionally, I was not aware the dress was shipping from China. The label mentioned Jamaica, New York, which was misleading. Had I known, I would not have ordered. After spending $177 on the dress and nearly $50 to return it, I’m left with a partial refund that feels unfair.
Overall, a very disappointing experience. I would not recommend ordering from them.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
HORRIBLE!!!
HORRIBLE communication and customer service! Waited 2 weeks to be told the dress we ordered and color was out of stock, but no of course they took our payment. Takes forever for them to return messages! 0/10!
23 marca 2026
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your feedback. We sincerely apologize for the communication issues and the long wait times you experienced during this purchase.
Due to time zone differences and a high volume of inquiries, our response speed fell short of your expectations—an area where we clearly need to improve.
We take your feedback seriously and will use it to optimize our inventory synchronization and customer service response processes, striving to prevent similar issues in the future.
Once again, we offer our sincere apologies for the inconvenience and disappointment caused. Thank you for bringing these shortcomings to our attention.
Overall a good experience
The dress fit perfectly and was well made. Colour wasn’t exact but that could be due to photo lighting, it is still a lovely fabric and colour.
Maybe allow a bit more time for receiving your dress to avoid stressing out. We had an issue where the tracking number didn’t work but the customer service was helpful with answering our questions.
24 lutego 2026
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for taking the time to share your genuine experience; your feedback is invaluable to us.
We are delighted to hear that the dress met your expectations regarding fit and craftsmanship. We also appreciate your understanding that the slight color difference compared to the photos is due to lighting conditions.
We fully agree with your suggestion to "allow extra time for delivery to avoid unnecessary anxiety." We will continue to improve the speed of our logistics updates to ensure a smoother tracking experience for all our customers.
Thank you once again for choosing us and for leaving such heartwarming feedback. We value every customer's voice and remain committed to continuous improvement. We look forward to serving you again soon.
TERRIBLE CUSTOMER SERVICE
The quality of the product and the sizing was very different than how it is pictured. The WORST part is that it is impossible to return anything. When you email them for a return label they delay by asking questions about the product and taking days to respond. TERRIBLE CUSTOMER SERVICE.
9 lutego 2026
Opinia niezależna
Odpowiedź od Dreamylily
Dear valued customer,
We sincerely apologize for all the inconvenience caused to you.
We take all your valuable feedback seriously. We will immediately optimize our product shooting display, and avoid such visual difference problems happening again.
We are willing to communicate patiently and try our best to reach a satisfied solution for you.
Wish you all the best.
Dress arrived with broken boning and…
Dress arrived with broken boning and company refused to refund the full cost of the dress only offering $40 for a $189 purchase. No excuse… just “this is what we are willing to offer you” . Read the return policy… even if the clothing arrives damaged, they don’t have to give you anything back. I’ll never purchase here again. Dress was very poor quality to boot.
8 listopada 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Still waiting on refund, MOTHS later, for order that never arrives
Order somewhere else, from a trusted retailer or an actual physical store - DO NOT BUY FROM THIS COMPANY.
STILL waiting on my refund, for a prom dress ordered (and paid for) back in April 2025.
I was finally told by email in August 2025 that I would be refunded.
The item never arrived (I have all the tracking information, it was a shipper's error).
I've had to proactively email them and now, here we are in mid-November, and thy have NOT responded to my past two "check-ins" about when my refund will be issued.
$165 + shipping
Never, ever again—strong advise to all, you may love some online store/brand, but suggest you do a deep dive beyond the website "about us" to know what the business model is before you are placing an order.
15 kwietnia 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
AVOID AVOID AVOID!!!!
I obviously didn't do a thorough investigation of this company and now I'm paying for it - literally! I ordered 2 dresses ($350 total) - it says they have been delivered and were signed for. They are nowhere to be found and NO ONE SIGNED FOR THEM! I have contacted customer service via email and chat; it's been crickets. Not a word. I'm reporting to my bank tomorrow as a scam in hopes of recouping some of my money. Lesson learned - China sucks!
26 października 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
DO NOT BUY FROM DREAMLILY.COM
DO NOT BUY FROM DREAMLILY.COM. I ordered two different sizes of the same red homecoming dress. Only one dress arrived after a few weeks and it looked nothing like the quality of the one pictured. Customer service responded to my request to return the item and refund the money of the item not received and would keep leading me on as if they would refund my money. They never did and eventually quit responding to my messages and ghosted me. I am out over $230.
3 września 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Missing half my order
Terrible quality! Also they only sent half my order and claimed they sent the whole package. And you can’t even get a hold of their customer service. Don’t buy from them!
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Their pictures do not match the product…
Their pictures do not match the product or size of what I thought I was buying. False Advertising. I bought a $150 dress for my 85 year old mother. I was excited for it, but it did not fit in any way. They company offered $40 for the return. It doesn't cover the cost at all!! Dishonest all around. If they want to sell in America, they need to be able to allow customers to return!
30 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Perfect for homecoming
My daughter ordered this dress for her homecoming dance. We purchased it in black. Received the dress and it is of great quality but the dress was too big. Customer service has been great to deal with. Would purchase from here again just would go a size smaller.
23 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for taking the time to share your genuine feedback. We are delighted to hear that you are satisfied with the quality of the dress and the service provided by our customer support team.
We appreciate your feedback regarding the sizing running large. Fit can vary between styles, and your suggestion is very helpful to other customers—if you are between sizes, opting for the smaller size might be a better choice. For future orders, we also recommend checking the specific size chart for the item or contacting customer service for more detailed sizing advice.
We look forward to serving you again and thank you for your trust and support.
Perfect for a formal wedding!
I love this dress! It’s so comfortable while still being very flattering. It travels well and doesn’t wrinkle easily. The material is nice, and the fit is perfect. It’s also a great length- I didn’t need to hem it. Overall, it was a great formal wedding guest dress!
2 sierpnia 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Very flattering. Looks like picture on.
Nothing to dislike besides the fact that I bought the wrong size, returning it to get another size but I can tell already that it’s going to fit perfect! The material is very nice, not silky that will stick to your skin and a tiny bit stretchy. The color is bright and beautiful just like the picture. I will suggest you buy it ahead of time to get rid of the deep wrinkles from the tight bag.
11 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
A great dress!
True to size and the material is stretchy. I am 5 months pregnant and it fit well and complimented my growing belly. Good quality because it stretched to fit now and will fit after I have baby. Very good quality dress for date night.
25 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Nice dress
Beautiful formal gown. Wore this to a first responder gala and received many compliments on the fit. Quality was good, fitting but not too tight. 4 stars because I wish the top laid a bit more flat, but honestly overall happy with this stress. Royal blue color was gorgeous.
25 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
This dress is the real deal.
I wore this dress to an auction/gala at our kids' school. I definitely have a bit of a middle-aged mom-pooch and this dress highlighted all the right spots and minimized the others. Looked super elegant and I received compliment after compliment all night and online when I shared a picture. It fits true to size and is very comfortable. I almost never write reviews--but I need to share how fantastic this dress is! Do yourself a favor and just buy it!
28 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Perfectly elegant
I was looking for a dress to wear to a strictly formal event and this one fit the bill, it stretches to fit the curves of my body but isn’t too loose or too tight . My sister even borrowed it for a wedding and it fit her just as well even though she’s taller than me and a little different body shape. I was able to walk easily because of the leg slit and felt like I looked great
28 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Highly recommend this dress. It worked great for our daughter!
This dress fit our daughter perfectly for her Senior Ball. It is well made and made her feel like a million bucks. We'd highly recommend it. Thanks
22 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Do not use this company
Do not use this company! Ordered a dress "color shown" which was navy blue (still have the link I used as had shared it with my daughter) and they shipped wrong color - the color next to "color shown" option. Will not honor return nor refund. Now state the dress is not theirs?!?!?? HORRIBLE communication and I'm out $180 for an ugly color dress that I will never wear.
30 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Great dress, but color is off.
Great dress, very comfortable. Lots of compliments. The material is stretchy.The reason for 4 stars is that the color is off- the red dress is MUCH brighter than shown. Still looked good, just wasn’t exactly as advertised or what I was going for.
24 lipca 2025
Opinia niezależna
Odpowiedź od Dreamylily
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
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