DoormaticGarageDoors Recenzje 50

Had a garage door fitted in October 22 thought it was a bit expensive at the time but looked fairly good worked ok until June 24 when it started jamming up so called this company because it was still within the guarantee period but was told it was £129 for a service money upfront which I paid got an appointment for the Friday .Friday morning came got a call from them cancelling the appointment was told they would reschedule for Monday they turned up was here 10 minutes told me there was a broken strap which they would order apparently the strap is not included in the guarantee engineer told me I would have to pay for the part which was ok the company rang me a few days later to tell me the part was £30 +40 to fit the part +vat engineer turned up was here for half an hour so the total bill was £225 for 40 minutes work could of brought the part off the internet for a tenner not impressed one bit got well ripped off by this lot .anybody thinking of having there door serviced think again £129 to spray abit of wd 40 on the tracks

Great company, very competitive pricing and a very good job fitting my garage door. The fitter Ben really knows his job.

AVOID IF YOU DONT WANT TO BE RIPPED OFF.

If it was possible on this site to give no stars that’s what Dormatics deserve. Paid around £120 for a service. The engineer that came was not even here for 5 minutes and said he’d checked and everything was in working order. He did not even oil the garage doors. We queried it only to be told that was normal he did not even oil the sides and spring at the top.

This was a few months ago.
Recently the garage door jammed and we were determined to not use Doormatics. We used Wessex Garage Doors. They were brilliant and fixed the door and oiled it.

This was when we found out that doors are meant to be oiled at least during a service but ideally more frequently. So I’m afraid Dormatics are nothing but dishonest and untrustworthy and we have told our neighbourhood community to not use - go to Wessex Garage Doors instead as you will get an honest and reliable service with them.

Never arrived and left us waiting for hours then made up some story about calling yet then gave a quote saying they had been the here and changed their story that they had measured a similar garage somewhere else. They were passive aggressive and rude. Good luck if you deal with people like this.

Installed the new sectional door, however, still waiting for installation of the new motor. After several attempts I did eventually speak to someone who had a very disrespectful a manner and just made poor excuses. Very disappointing experience. Have been promised a call back, however, this is the fifth such promise. Based on current experience would not recommend.

Do not get garage installed by these folks. The garage door is off poor quality and got locked itself within the first year. Imagine an open garage door which doesnt close!! They didnt agree to send anyone and asked us to get it repaired from insurance. I did that and due to external intervention, a couple of slats were broken.

In a good business practice, one would expect them to fix it but they didnt. Absolute bizarre business practice. They should have not only paid for the external intervention but also changed the door slats but they declined.

Horrible experience so if you buy from them its at your own risk.

If you’re getting garage doors serviced - don’t bother. £120 for 10 mins service. Didn’t even take the back cover off. Got a torch, checked the doors opened gave it a spray with WD-40 and job was done. Don’t waste your money.

We had our garage door serviced. Full payment up front was required which should have been a red flag. It cost us +£100 for 10 mins work. Next day I saw the unit cover was missing. My wife noted the engineer had not mentioned this. Upon contacting them, they said the engineer had told my wife that the cover was cracked (it was not) and that due to the unit’s age, they could not replace it. Despite my wife calling them to explain no such conversation had occurred, she was told that whilst they ‘sympathised’, no partial refund would be given and that the engineer had been reprimanded. Avoid.

Great company to deal with. Needed repair and servicing to roller door. Very pleased with the efficiency, helpfulness and courtesy with the work,which was carried out by Jackson.