Donnelly Group Recenzje 

5432
•
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Dealt with Mary recently regarding my son’s car. Have to say she was so knowledgeable and got his car sorted. Excellent member of staff 👏👏

Oceniono na 5 z 5

Was in this morning for a service with Seat - Conor was the service advisor. He is a credit to the business, polite, knowledgeable and efficient. The service was completed in 90 Minutes. Service ar... Zobacz więcej

Oceniono na 5 z 5

Just purchased our new ID7 from Donnellys Dungannon. We had the pleasure in dealing with exceptional staff during our purchase process. Sales rep Jack Coulter was efficient and very knowledgeable.... Zobacz więcej

Oceniono na 5 z 5

SEAN and COLM in Peugeot Enniskillen fantastic after sales customer service. Friendly. reliable and so efficient.... I can't speak highly enough of them...thankyou both! First time I've bought a Peuge... Zobacz więcej

Informacje dotyczące firmy

  1. Salon samochodowy
  2. również w kategorii:
  3. Dealer Renault
  4. Dealer samochodów Toyota
  5. Komis samochodowy
  6. Naprawa samochodu
  7. Sklep z oponami i felgami

Napisane przez firmę

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.

Donnelly Group Northern Ireland

Napisane przez firmę

Keeping the customer central to everything we do!
Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.

Reserve your choice online for £99*

Search our range of high quality vehicles online and you ou can instantly reserve your chosen vehicle.

Reservations valid for 48 hours, subject to clearance of funds*

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 16% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(5432)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Kieran and Scott donnelly group belfast

What can i say about donnelly group belfast,friendly, professional an ease to do business with, We have delt with other dealerships in our lifetime and can safely Say hands down non could do it quite as good or possibly come close to donnelly belfast from start to finish,and we hope to continue our business with for the foreseeable. Scott was fantastic, a true professional and nothing was a problem ,as for Kieran, well what an absolute pleasure and honor it was to not just deal with him but also meet,who not only walked us through every step of the car, with patients and ease and how to operate it to its full potential,it was completely obvious he was a car expert who loves cars and everything about them and does his job with such care and compassion, it was clear he loves his job.Kieran and Scott thank you so much.

9 maja 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Oceniono na 5 z 5

Darren, Bangor Showroom

I don't often write reviews but Darren's expertise, advice and professionalism warranted recognition. He gave freely of his time and knowledge, and arranged a same day test drive to suit me. A true gentleman and credit to the Donnelly Group.

6 maja 2024
Opinia niezależna
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Odpowiedź od Donnelly Group

Hi, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received from Darren and the team. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Oceniono na 1 z 5

Unhappy customer

Bought my last 2 seat from them. Wanted to change. Phoned 5 times got back to me once then were to come back to me, but never did. Called another dealer came back to me within 10 minutes. Deal done . Donnellys seat don't want repeat customer or to sell cars

28 marca 2024
Opinia niezależna
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Odpowiedź od Donnelly Group

Hi Colin, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 1 z 5

Agreed Purchase price, paid funds only to have my time wasted

Agreed Purchase price for Audi RS3, deposit paid. Order form recived. Booked flights and Ferry on 29th March informed dealership of travel dates and arrival time April 16th to collect car. All going well no issues no problems.
Full balance paid for car on April 15th, due to fly out next day.
Without notice or any care for my time requesting I attend to pick car on Thursday, knowing I have made travel arrangements weeks in advance. Like I dont have other commitments ot anything else better to do than have my time wasted. Requested delivery of car, refused dont deliver anymore despite stating in adverts they deliver all over UK.
Fortunately ferry refund straight forward, left out of pocket for flights.

15 kwietnia 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi Amir, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 1 z 5

How to be sidelined and ignored.

Saw the Jaguar I wanted, spoke to three different sales people before I sent a payment to reserve the car. Since I was in Wales I had to make arrangements to fly over. On the day I was to book the flight, a call from Stephen said the car had developed a fault and he was unable to say when it would be fixed. He agreed to return my reservation fee if it was going to be delayed and that they would keep in touch.

Still waiting for the call four weeks later but at least I received my fee back! Not a good experience!

22 kwietnia 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi Nigel, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 2 z 5

I purchased a used van in February 2024…

I purchased a used van in February 2024 the sales person was fine very helpful in getting Mot Road fund licence etc however after taking delivery of the vehicle a small problem developed which was rectified however as I do regular checks ie fluid levels etc I noticed that the oil level was very low and had to put almost 2 litres of oil to bring to correct level I contacted the sales executive who in turn referred the matter to the service department in fairness they did ring to arrange to have the vehicle checked but unfortunately I missed the call and I received an email from Customer service to arrange again I replied to the email but since no contact has been made the vehicle has been fine no loss of oil I am just annoyed that I bought a vehicle from a reputable company that obviously wasn't checked before it was offered for sale

23 lutego 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi Harold, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 1 z 5

Faulty Seat Ateca - Donnelly Seat Dungannon

We purchased a blue Seat Ateca from Seat Donnelly in Dungannon on the 18th of March - the vehicle was delivered to us on the 20th of March as Seat Donnelly Dungannon had banking issues related to the NI bank holiday and would not release the vehicle to us until their bank was open. We had travelled over one hour to collect the vehicle and had to leave without it.

On the 20th the car was delivered at approximately 2:15pm and remained parked until we took it for a first drive at 3:45pm. Upon switching on the engine the engine warning light came on and did not go off.  We drove it for 10 minutes to see if the engine light would go off - it did not.  We then made the decision to drive one hour to Seat Dungannon in order to return the vehicle to be checked.

We were devastated that having had the car in our possession for less than 2 hours an engine warning light came on.  We were disappointed and confused that this was not picked up in any of the checks completed.  We suspected this was likely an underlying issue with the car that was not apparent to us when we test drove it - especially as we had been informed that all services had also been done at Seat Donnelly in Dungannon.

We allowed time for the vehicle to be checked but by lunchtime on the 21st of March we still had no feedback on the reason for the warning light. We then made the decision to ask for a full refund for the vehicle.

In addition to the above we were also disappointed with the standard of the valet (there were several sweet wrappers, a coin on the door bins, a pen on one of the seat pockets and pet hairs) and standard of repair done to the bodywork of the vehicle. We had been assured that the repair would be done not “as new”, but to a high standard, which in our opinion was not the case.  Having said that, we might have been willing to overlook cosmetics if we had a vehicle with a sound engine and sensors but it seems all the workmanship was below standard.

All in all, we were utterly devastated by the experience. In the end we did receive a full refund for the car, however we lost money on fuel and road tax. We cannot put into monetary terms the stress that we felt and time that was wasted during our dealings with this garage. We believe we were sold a faulty and substandard car.

18 marca 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 5 z 5

Tnank you to Seodhna Kissack for her…

Thank you to Ms Seodhna Kissack for her expertise and communication in our recent commercial Fiat Scudo purchase.

The whole process was seamless, on collection even Brin was on hand to offer advice on the local area for the evening.

Thank you again from the Greenthumb Lawn Care treatment team in Manchester.

23 marca 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received from Seodhna and the team. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Oceniono na 5 z 5

Abarth 500e Scorpionissima

It had slipped my mind that I hadn’t submitted a review for this magnificent little car purchased recently from Drew McVeigh at Donnelly Abarth in Mallusk.

As good as the Abarth 500e Scorpionissima is, and believe me it is really very very good, what really stands out as always is the fabulous service provided by the fantastic Drew McVeigh and his team.

If you are looking for the authentic Fiat/Abarth/Alfa Romeo experience then this is the authentic centre and you need look no further.

Thanks again Drew!

7 października 2023
Opinia niezależna
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Odpowiedź od Donnelly Group

Hi Robert, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received from Drew and the team at Abarth Mallusk We look forward to welcoming you back in the future. Kind regards, Donnelly Group.

Oceniono na 5 z 5

Honesty,decency and service

Honesty, decency and service above and beyond is what Johnny and Richard at motorstore Bangir delivered. Johnny even taxed the car for my wife when she had problems at the local post office Two real gentleman.Highly recommend DONNELLY group

21 marca 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi Anthony, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Johnny and Richard at Motorstore Bangor. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 5 z 5

Always 5 Star Service at Donnelly Group in Enniskillen

12 years ago when I returned from England I decided to have my Citroen C3 Picasso serviced at Donnelly Group in Enniskillen, I was warmly welcomed by Mr Murphy and the service was carried out to perfection.
Since then I have become a regular Customer in Enniskillen and always receive a warm welcome and service carried out to a very high standard.
Over the years Joanna and Paul are always so helpful to arrange a time that suits me to bring my car along for service.
Last Wednesday my car was booked in, on arrival I went to Paul's desk, he had a customer so I was advised Lukas would book me in, I was so impressed with Lukas, so welcoming and helpful, he took my number and kept me updated, they had to source a part for the car and as soon as it arrived he called me and when the car was ready another call. When I returned to collect my car he went through the details of the service and then took me to my car. Lukas is just 4 months with the company and is a credit to himself and the Donnelly Group and I wish him a long and Happy life.
Brendan Mulvey Sligo

8 marca 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi Brendan, thank you so much for this review. We are delighted to hear that you were happy with the level of customer service you received from the team at our Enniskillen site. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 1 z 5

Phoned up for parts hung up on me twice…

Phoned up for parts hung up on me twice went over to dealers gave them reg of my van couldn't find it showed picture of part of a 2014 van I needed didn't have a clue about part ignorant and totally no help won't go back to donnelys again

12 marca 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi Calvin, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 5 z 5

Very helpful staff

Very helpful staff. Overall experience excellent and very efficient

16 stycznia 2024
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Odpowiedź od Donnelly Group

Hi Michael, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 5 z 5

Jason Martin from JLR was so helpful

Jason Martin, Servicing at JLR was so helpful, friendly and efficient.


29 stycznia 2024
Opinia niezależna
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Odpowiedź od Donnelly Group

Hi Sinead, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 1 z 5

Vehicle not taxed mot expired 2 days…

Vehicle not taxed mot expired 2 days after purchase so vehicle can’t be used on road until mot is completed mot queues are five months waiting.. promised mot would be arranged by garage! Customer service non existent can’t get through on line to sales team.

1 lutego 2024
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Odpowiedź od Donnelly Group

Hi Carolan, we're very sorry to hear that you felt you had a negative experience with Donnelly Group - we would like to help. If you would like your experience looked in to can you please send us further details to customer.relations@donnellygroup.co.uk where our Head Office Team will assist. Many Thanks, Donnelly Group.

Oceniono na 4 z 5

The salesman was helpful and not pushy

The salesman was helpful and not pushy, it was my decision to pick the car that suited me

30 grudnia 2023
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Odpowiedź od Donnelly Group

Hi Mary, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 5 z 5

Was a great Deal on my Honda Civic with…

Was a great Deal on my Honda Civic with James
everything was completed with no problems and a few extras which was appreciated Would certainly go back when changing my car again.

2 lutego 2024
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Odpowiedź od Donnelly Group

Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from James at Honda Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 5 z 5

Perfect experience

I'm from the UK and I bought my Toyota Yaris Cross online from Oliver Stacey at Donnelly Eglinton. I've never done anything like this before and was quite sceptical. I like to see, feel and drive a car before I buy it so this felt a bit scary! From the minute I was in touch with Oliver he completely put me at ease, and sent me lots of invaluable videos of the car that I'd chosen. He was in touch with me via email and phone every day, and was upfront and honest about all costs and timescales. It all happened very quickly (at my request) and not a thing went wrong. The car arrived in the UK a week later and was delivered to my door, and I LOVE it. This couldn't have happened without Oliver as I could easily have just decided to buy something more local. I'd recommend this garage and particularly Oliver who I can't thank enough.

30 stycznia 2024
Opinia niezależna
Logo Donnelly Group

Odpowiedź od Donnelly Group

Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from Oliver at Toyota Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

Oceniono na 4 z 5

A good welcome and friendly

Was made to feel welcome and facilities on site good. However handover of vehicle felt rushed, and as it was a completely new type of vehicle to me not all relevant features explained, e.g. where bonnet catch and fuel catch were situated. Also where do you fill the washer bottle.

22 stycznia 2024
Oceniono na 5 z 5

Made to feel very welcome and part of…

Made to feel very welcome and part of the group.

22 stycznia 2024
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Odpowiedź od Donnelly Group

Hi Kenneth, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Honda/Motorstore Belfast. We look forward to welcoming you back in the future. Kind regards, Donnelly Group

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