Donnelly Group Recenzje 

Disappointed and Misled – Be Cautious with Donnelley Group

We travelled all the way from Scotland, spending £270 on travel costs, to collect a Golf R we were assured was in immaculate condition. Prior to our journey, we paid for the car in full on the Thursday, with clear communication that the vehicle needed to be exactly as described. We were told multiple times it was in excellent condition – “mint,” in their words.

However, upon arrival, it was a completely different story. The salesman had conveniently taken pictures of only the best parts of the car, hiding numerous defects. The car had a ripped driver’s seat, broken parcel shelf, cracked ADAS sensor, and multiple paint defects – far from the condition we were promised.

When we raised our concerns, there was a noticeable lack of accountability. The customer service we received did not reflect the values or standards that Donnelley Group claims to uphold. “Mint condition” must mean something very different to them – or perhaps only in Stevie Wonder’s eyes.

Be extremely cautious if considering a purchase from Donnelley Group. Our experience has been deeply frustrating, and we feel completely misled

I recently bought a Mercedes-Benz EQA 350 Premium Plus from Motorstore in Newtownabbey, and I want to give particular thanks to David for his outstanding service.

David went above and beyond to make the process easy. He even picked me up twice from the train station, which was a huge help given I was travelling in from the Republic. His communication was clear and professional throughout, and there was no hard sell—just genuine, straightforward advice.

The import process into the Republic of Ireland was completely hassle-free. The VRT ended up costing me only €11 in total, which was a pleasant surprise and made the purchase even better value.

Overall, I’m delighted with both the car and the experience. Highly recommended if you’re considering buying from Motorstore in Mallusk—ask for David!

Pathetic service. Phoned at 9am to make sure car i wanted was available, made appointment for 9.30 Spent 2 waiting for staff, test driving a car, agreeing the price, going over deposit and finance at 12.00 the salesperson said oh someone just reserved it online, you can't buy it now, that's how the world works. I told him that is so stupid and asked to speak to the manager, manager just said tough luck and told me it happens all the time. Didn't care one bit about wasting our time, car should be reserved once an appointment to view is made.
Pathetic customer service even more proven by their generic responses to bad reviews on here, please contact our customer service and provide details if you would like this looked into.....no thanks, you can respond here, I'm not contacting anyone to do with this place.....
Update no.1...thanks for the generic. Reply, amazing Customer service
Update no.2...pathetic again
Update no.3.. they reached out 3 weeks ago to ask what store. Told them Dungannon and never bothered doing anything about it probably get another generic responses to this update too lol

found a used car i was interested in at donnelly’s dungannon - went down to view it but price was nearly a grand more - couldn’t find any sales team to speak to and was due in work so texted twice haven’t come back to me. if this is how they sell cars hate to think what after sales would be like, needless to say have move on - feel quite lucky actually

I purchased a vehicle from Donnelly Dungannon, and was extremely disappointed to discover it was leaking fluid almost immediately after taking delivery. Despite reaching out to the dealership multiple times regarding this serious issue, I have only been told to "keep an eye on it," with no real resolution or support provided.

This experience has left me deeply dissatisfied with both the quality of the vehicle and the level of customer service received. Based on my experience, I would strongly caution others to be extremely vigilant when dealing with this dealership, and to be wary of misleading assurances from sales staff. I will not be returning to Donnelly Dungannon, and I urge potential buyers to exercise great care to avoid a similar situation.

I have been a customer of Donnellys for over 30 years and my latest experience has changed my whole opinion and won't be back. My wife bought her first citroen aircross and after multiple media faults (4 times returned) exchanged to another citroen and Russell the then manager accommodated us satisfactory for like for like exchange. The new model had a faulty clutch and after 2 weeks informing them we organised to get this changed and was fitted with a reconditioned clutch and again Failed we returned the vehicle and was agreed it was faulty! A new clutch was installed and after a few weeks the problems arose again we went to an independent reputable garage and after inspection was explained it's not working correctly. We went back to donnellys and their mechanic agreed its not working properly so to book it in. At this point we had enough and wanted to exchange to a car that worked and having done so their New Manager (I use the term loosely) told us the fault was acceptable because its a used car! only a couple of years old I might add and charged us a loss of £3700 plus for a car that was broke on point of sale! There offer of 2 free services and an extra 6 months warranty is small reward and minus £3700 to my wife's bank account. BUYER BEWARE DO NOT USE DONNELLYS
Brad and Mark only 2 good things about our experience. Txts now being ignored from customer complaints. Enough said!!! Big "family" company but No after care! and as it seems 'They Don't Care' AVOID

Recently bought a car from Donnelly & Taggart in Derry.
Excellent service from Mark.
Courteous and helpful, made the whole transaction very easy. Offered to deliver my new car and collect my trade in. Recommended.

I have been dealing with Donnelly Brothers (Mallusk) for the past 12 years and have found all the staff most helpful and are ready to advise on your specific car requirements. Drew (Manager), Laura-Beth have been totally wonderful when I purchase a new vehicle. The staff take time and go through every detail on your particular vehicle. Deidre (Customer Service) is most helpful in arranging your car servicing.

Hello,
I am messaging with regards to a negative encounter I am currently experiencing within the Land Rover Donnelly group. My husband was contacted with regards to a manufacturing problem which resulted in a recall of our Land Rover Discovery Sport. Despite this being an inconvenience having two fulltime jobs and 3 young children at home, my husband took time off work today to bring the car in to the shop.
What really should be a day turn around has now turned into a minimum of two weeks, due to bolts being broken in the process. I completely understand that these things happen at times and cannot be helped, that is not the problem. The problem with this situation that has resulted in such poor customer service, is the fact that we will now be without a car for a minimum of two weeks through no fault of our own, with no courtesy car made available. I am extremely disappointed and discouraged from working with a dealership like yourselves again. Dealing with a ‘luxury car’ brand like yourselves, I would have expected efficient, organised and ‘impeccable service’ that would make your customers feel valued. However, our current experience has made me feel that I would disadvise anyone to use your services if they want any sort of customer service that puts the customer at the forefront.

Bought a New, albeit demo 10 miles on clock, Fiat Scudo van for private use. Disaster. Cost £29500, June 2023, sold it back to them Dec 2024, 18,000 miles for £14500. This was after 7 breakdowns. Refused to take it back, reject vehicle etc, left me no choice to walk away at huge loss or take them to court. I have spent over £80,000 on vehicles with them since 2021. Never again.
UPDATE. CONTACTED CUSTOMER SERVICES AS PER THEIR SUGGESTION. NO REPLY.

UPDATE 20TH DECEMBER....STILL IGNORING ME AFTER CONTACT WITH CUSTOMER SERVICES.

NOW APRIL 2025. STILL NO CONTACT FROM DONNELLY GROUP. Sent them numerous emails as they suggested in their reply. They must have eventually fixed it as it was recently advertised for £18k and sold. My wife saw it on the Antrim road....poor sod.

AVOID THE SERVICE DEPARTMENT AT ALL COSTS

I bought a 2021 kia sportage from the mallusk branch back in June 2024.The sales guy was great but there service dept are dreadful.The car was meant to have brake pads fitted all round but now (nov 2024) the car needs rear pads and disks..Further inspection by my mechanic today (nov2024) that the rear pads where near close to the metal.But the service dept told me oh we can replace them for you at a cost of £300+vat.Even know they told me they replaced the pads less that 5 months ago ..The windscreen washers have very low pressure..This is the 2nd time I’ve reported the issue to the service dept in the space of 3weeks and there answer is bring it up and we will inspect the washers again.But just to inform you that the washers aren’t covered under warranty and that I will have a bill of £120+vat just to look at it..When I bought the car I was told that they where give me an extra years full warranty so everything would be covered.But now that they have the £16.500 I paid for the car suddenly this so called full warranty doesn’t cover anything I need fixed.absolute rip off merchants..

Went to order a new evoque & agreed trade in & price with salesman (Derek) signed a new vehicle form ;paid deposit £1k & less than a week later he moves the goal posts trying to get me to take £2k less for my BMW ; absolute amateur experience on their behalf so will purchase elsewhere: clearly their word isn’t worth the paper it’s written on:

Couldn't have been happier with the exceptional service at Donnelly group Ballymena, Carol Noble was amazing and made trading in our car and buying a renault captur so easy. We will be going back to her when it's time to replace our other car.

Once again, many thanks to Kirsty and Nigel for the efficient and courteous manner in carrying out the work to my car this week. Thank you also the the courtesy car whilst the work was being carried out.

All the staff in Dungannon have been so nice over the years that I know it would be impossible to take my business elsewhere! Five star treatment every time and am greeted by the lovely Erika each time and supplied with endless cups of tea!

Thank you

Bought a HR-V from Donnelly Honda Boucher Road. 5 star service from both Carl and Scott who were outstanding in customer service and an absolute pleasure to deal with. Both very friendly and knowledgeable. Loving the car so far and will definitely be back some time in the future for another purchase.
Derek (Killyleagh County Down)

During the sale - no issues, pleasant experience.

After sale / service team - unhelpful, poor advice, ongoing issues.

Purchased a car march 2024. 2019 vehicle with around 30k miles and 1 years warranty.

Couple of months later the vehicle started to making a squeak noise when braking or applying handbrake and the air con was making a drone / vibration noise very noticeable when vehicle stationary. Demonstrated both noises to member of the service team.

Vehicle booked in to investigate the issues in August 2024 (5 months after purchasing)
Brake issue - not covered by warranty, needs cleaned and re-greased - work not carried out.
Air con issue - not covered by warranty - advised it needed a regas to fix the noise issue - £149 paid.

On collection of vehicle air con noise still present. Vehicle returned again to same service team member who now advised the car air con vibration is normal.

After several attempts of explaining I had paid £149 to fix a noise and the noise was still there and being told that air con would now be colder and vibration is normal.

I asked if the noise was normal why wasn't I told this when I first let the service member hear the noise and that I had never had an issue with the temperature which was always working but just the noise that was still there and service teams offer was if I let them remove the Aircon gas from my car they would refund the £149. I agreed to this but I didn't have the extra 45 minutes to wait for this to be done.

So in summary it's cost me £149 for bad advice and to know I won't return to Donnelly group

Where do I start. After been treated so poorly by a kesh car garage I was blown away by the respect and genuine kindness of Declan who dealt with my interest in a Golf. No hard sell, just the right balance of knowledge and personality. I immediately trusted him. Really, I never been treated so well before. Will be talking about this unexpected great experience for a long time and will certainly do business here again when the time comes to change in the future. Thank you Declan!!

I was looking for a used Honda CR-V a few weeks back and came across a used approved crv at Donnelly Dungannon Branch. I rang and got speaking to the sales manager who assured me the vehicle was known to him and Urban Titanium not brown but a bronze grey. From the photos it looked in great condition and with used approved warranty a safe buy. I immediately got in the car and travelled to Dungannon. At the dealership I was underwhelmed by my greeting and shown a grubby looking BROWN crv that hadn’t seen a wash in weeks. The interior was shabby the Tyres worn Brake and disks rusted with huge lips on the discs and pitted alloys. The car hadn’t yet been prepared for sale and the salesman assured me it would all be taken cared off if I wanted the car . He offere a deal on my Lexus part exchange and half hearted tried to close a deal he knew wasn’t going to happen. What an appalling way to try to sell a so called used approved Honda. No wonder they had a few horrible looking grubby and unprepared vehicles lying around outside. Why does Honda allow these terrible dealers to represent them displaying poorly prepared stock to the gullible unsuspecting public. I bought a fantastic used crv a week later from a used dealer beautifully prepared with a great warranty and a dam site better than was on show here.

Top Class
I visited Donnelly Group Suzuki in Mallusk (Suzuki) and was met by the most brilliant staff I have ever encountered in a car dealership.
Pierce McMahon the sales person was amazing with our 3 year old and us.
From start to finish Pierce and the staff were fantastic with us throughout (not at all pushy) which resulted in us getting our car from them.
I picked up my car within 4 days ....wow!
I couldn't recommend Pierce and the rest of the staff here highly enough...
Try Them!

Left car into Seat Dungannon this morning and got a courtesy car only to be told it had to be returned with same amount of fuel, this was not the problem, when i lifted my own car in the afternoon it had used 25 mile of fuel and my car had not been washed, would NOT recommend Donnelly to anyone