Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Zobacz więcej
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Zobacz więcej
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Zjednoczone Królestwo
- 0345 3031737
4,7
Doskonała
318 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fast efficient and friendly
Excellent communication throughout the experience. Timely turnaround and the car was returned repaired and spotless. Every member of staff I spoke with was friendly and efficient. A very good experience.
4 kwietnia 2024
Very good service start to finish
Very good service start to finish. Turned up when expected, good communication throughout. The repair is first class. A 5* experience all round.
25 marca 2024
Brilliant / Excellent / Professional
Brilliant service, professional manner from first phone communication to collecting my vehicle. The car had been cleaned inside and out when I collected it. Excellent fix job on the dented car door too !
30 kwietnia 2024
Quick service and very friendly
23 kwietnia 2024
Excellent repair plus great customer care
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the damage.
DLG Auto Services kept me up to date at each stage of the repair process. In every conversation with me they were consistently informative, helpful and kind. I really couldn't have asked for more.
8 kwietnia 2024
A very good job was made of my car but…I had a crazy panic attack about the steering wheel and I was soon assered by the staff.
A very good job was made of my car but also when it was collected the driver pointed to a leak in the boot which I didn’t know was there and I have since attended too
26 marca 2024
Very quick and efficient.
Very quick and efficient.
If I had known that the repair would so quick, I wouldn’t have bothered with a replacement vehicle
10 kwietnia 2024
Excellent at keeping in touch and very…
Excellent at keeping in touch and very flexible with timings.
10 kwietnia 2024
Excellent repair done very quickly
Excellent repair done very quickly. Dropped off courtesy car and took my car. All in all a great service
4 kwietnia 2024
Effective insurance repair
Insurance claim. Repair to bodywork appears to be a good standard and within timescale stated. But some information on what exactly was done (paperwork) would have been helpful.
19 marca 2024
DLG W.G.C.
DLG WGC have done a fantastic repair.
They kept me up to date on the progress of my car and were very helpful and the service was outstanding .
2 kwietnia 2024
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Over all the service was good but the…
Over all the service was good but the finish wasn't 100% as you can still see swirls in the paint when it's a sunny day. I'm no sprayer but it does stand out and looks different to the rest of the car.
26 marca 2024
Odpowiedź od DLG Auto Services - Welwyn Garden City
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall. However, we sincerely apologise for the less-than-perfect finish on your car's paint. We understand how frustrating it can be when the results don't fully meet your expectations.
If you have any further concerns or require any assistance, please do not hesitate to contact us.
A job done properly
A job done properly, good communication, easy to access updates, very reliable service - one happy customer.
26 marca 2024
Perfect service
First class service even though parts supply from the manufacturer was delayed. Repairs were perfect and I would thourouly recommend for any repair work.
19 marca 2024
all very efficient…
The delivery and collection of the loan car was conducted in a timely and efficient manner.
I was kept informed of the progress of the repairs to my car, and the repairs appear to be to a high standard.
12 marca 2024
Very happy with repairs and good…
Very happy with repairs and good communication between us and them. Very friendly and helpful reception team.
12 marca 2024
Very good service all round
6 marca 2024
Great job on damaged car…
Fantastic company to deal with very professional friendly and helpful
6 marca 2024
Highly recommended!
Excellent, prompt service and communications from beginning to end, taking all the stress out of the situation for us. Everyone we dealt with was professional, friendly and helpful. Did a great job on the car. Would thoroughly recommend.
16 lutego 2024
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