Dirty Pro Tools Recenzje 176

Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

AFTER HAVING PROBLEMS REGARDING MISSING BATTERY HAD A GREAT DEAL WITH DIRTY TOOL NOT ONLY DID A GET A NEW BATTERY, BUT HAD TWO BELIVERED. WHICH AS FAR AS I AM AWARE I CAN KEEP. THANK YOU DIRTY TOOL... Zobacz więcej

Oceniono na 1 z 5

Product delivered with cracked electrical housing making it not waterproof. Emailed twice, chat bot no answer for 4 hours and 16 phone calls to their number all no answer. No idea how you are meant... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I do not recommended this company to anyone, because you wait a very long time for the delivery you ordered,they lie that they were with the order but in fact no onewas there. One driver even demande... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered 3 gun cabinet delivered within 48 hours, felt nervous due to reviews must say product is excellent especially for the money? So must say first class, product and delivery. Bit of genuine... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Variety of products, tool chests, gun cabinets, furniture, safes, mechanics tools, outdoor. We have it all. Check out our awesome offers today.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 85% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Oceniono na 5 z 5

Ordered a safe from their eBay site.

Ordered a safe from their eBay site.
The safe was delivered the next day. I contacted Kian to get a invoice and he replied promptly and the invoice was emailed within a couple of hours.

Excellent service provided. Highly recommend

27 lutego 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for your kind words - I will be sure to pass on your feedback to Kian. He is a credit to the team.
Kind Regards,
Dirty Pro Tools

Oceniono na 1 z 5

Not delivered as arranged

We waited in all day for delivery of our order a new shower cubicle, it did not arrive even though online it said order fulfilled, I tried ringing no answer, email was returned, I’ve messaged them as well. I’m not very happy!

6 lutego 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Very sorry to hear that , I can see the problem has now been resolved. Unfortunately over the weekend we are closed so messages and calls won't be replied to then. Thank you :)

Oceniono na 5 z 5

I ordered a close coupled toilet when I…

I ordered a close coupled toilet when I went to install I found that the cistern water inlet holes did not line up. I contacted them with my problem and they immediately sent out a replacement cistern. They were not at fault because the product numbers on both boxes matched. Toilet is now fitted and perfect . They delivered new cistern and collected old one. PERFECT!

29 stycznia 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for the glowing review. Unfortunately mistakes can happen and a new member of staff mistakenly used a cistern from an older batch. Glad we were able to resolve it so quickly. Anything else we can ever do to help, don't hesitate to contact us. Thanks

Oceniono na 5 z 5

Ordered a gun cabinet

Ordered a gun cabinet, arrived quickly, good quality and well packaged. Good communication. Overall very happy with purchase and the service. Would use again.

3 stycznia 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you for the positive feedback. We are glad you are pleased with your purchase and hope to see you again soon.

Kind Regards,

Dirty Pro Tools

Oceniono na 5 z 5

I ordered a cabinet for my husband

I ordered a cabinet for my husband, unfortunately we experienced a problem with the keys being damaged for the locks, Kian sent us replacement locks in a bid to rectify the issue, after a failed attempt the first time he sent a second lock with no quibbles until the problem was resolved. He was polite and helpful.
I found the experience with this company and Kian easy and stress free.

13 stycznia 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for your kind feedback. Kian certainly is a credit to the Dirty Pro Tools team. I will be sure to pass on your feedback to him too. We are happy we could help.

Kind Regards,

Dirty Pro Tools

Oceniono na 1 z 5

Sub standard service

Ordered a transmission stand from them used it once it then broke tried numerous times toncontact them and when they did reply they just fobbed. I then bought a clarke transmission stand which when put at the side of there's shows how cheap and sub standard the stuff they sell really is AVOID dirty pro tools buy cheap buy twice

2 stycznia 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hello, I am very sorry to hear that. We rarely have any issues with these transmission stands and we have sold thousands of them so that is very unusual. I will look into this matter further for you.

Kind Regards,

Dirty Pro Tools

Oceniono na 5 z 5

Excellent service …

After contacting about an issue with the lock on my 6 gun cabinet they were quick to sort out problem. They sent out a brand new mechanism and lock and with a little fettling it all works perfect now. I also would like to add the cabinet is of a very good quality and build. Top marks Dirty pro tools

10 stycznia 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for your kind words. We hope to see you again soon.

Kind Regards,

Dirty Pro Tools

Oceniono na 1 z 5

AWFUL customer service and delivery.

Placed a large order through B&Q and Victorian Plumbing, using a variety of couriers. However Dirty Pro Tools were the only company with zero movement on their delivery date despite me advising no one was home. Seeing they wouldn’t move on dates I made sure someone was home from early afternoon onwards, just for them to deliver early morning and leave the item on the mud on our drive. Completely put me off ever using them again with zero movement or consideration in their delivery service.

7 stycznia 2025
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hello I am very sorry about that - due to bathroom goods being very fragile we cannot send them with an ordinary courier as we risk it being damaged. This is why some fragile bathroom items can only be delivered on certain days. The courier ETA is also an approximate time, so sometimes they will be earlier than that.

Kind Regards,

Dirty Pro Tools

Oceniono na 1 z 5

AVOID

AVOID. Bought a gun cabinet in late November off Amazon. Due to be dispatched 9 Dec as I chose 12 Dec for delivery via an email request. Got another email request later out the blue that only then offered Christmas Eve or late December for delivery - weird. Day came and went and nothing heard. Been over a month now and Amazon say ‘parcel is possibly lost’ and can’t get a refund as it ‘might still be delivered’. What on earth are you playing at?

25 grudnia 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hello I am very sorry about that - these were Amazon auto generated messages which can be misleading to the customers. Due to the Xmas period and courier workload this caused unforeseen delays. We can see item was delivered to you successfully. We apologise for the delay and hope you enjoy the cabinet.
Kind Regards,

Dirty Pro Tools

Oceniono na 5 z 5

Ordered safe off eBay

Ordered safe off eBay - excellent price for a superior quality small safe. I have bought safes over the years and all basically the same. But this one is superb, far more robust and functional, and was well documents and extra spare batteries & fittings inside. Was sent very fast, proper carrier, and secure - excellent speedy service from this company and top quality item. Will buy again and I recommend them to anyone on eBay. Take a look at their listing and all they say about it's a sturdy clever design and all is correct for me - unlike 2 others I have had recently and have had to return - flimsy and/or faulty ebay stuff. Deal with Confidence.

17 grudnia 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for your kind words. We take pride in the quality of our products and delivery.
Kind Regards,
Dirty Pro Tools

Oceniono na 3 z 5

Ordered a back to wall toilet off…

Ordered a back to wall toilet off Amazon.

Cistern does not line up with bowl so it is impossible to install. Also rocking on the bowl as the waste trap is lower than the base meaning it could potentially crack under pressure??

I will update my review based on the customer service received.

Update 23/12/2024
Contacted via amazon messaging to resolve the issue. Will update when fully resolved.

Update 30/12/2024
Delivered replacement, but this has the same issue. A refund has been issued so I now need to find a suitable toilet once funds have cleared.

18 grudnia 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hi we are very sorry about the mix up and are glad we have got this resolved for you.
Thanks,
Dirty Pro Tools

Oceniono na 1 z 5

AVOID.

AVOID.
Twice now I've ordered items. The first, once payed was 'cancelled' and refunded a couple of day later!
Hoping this was a one off...
Ordered a lift table last week, it was due for delivery this week.... and order cancelled today!!!!!
And now another 5 to 7 days before refund!
Great job, superb service, well done!!!!!

16 grudnia 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hi Mark, we are really sorry about that. I am afraid we had an issue over the past week or two with our stock system software which meant items that were out of stock accidentally came into stock. Our IT engineers have managed to fix our stock system now so all ordering and stock is accurate now. We really do apologise for this as it was out of our control and it has now been resolved. The refund should reach you much sooner than that, we give those days as a latest time guideline. Thanks, Dirty Pro Tools.

Oceniono na 5 z 5

Just bought a sheet metal bender from…

Just bought a sheet metal bender from them, and absolutely delighted with it !!
Should have bought one years ago.
Brilliant value, and great service!!
Top marks, thanks
Paul Newman

28 listopada 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you much for your glowing review - if there is anything else we can do to help please feel free to contact us. We pride ourselves on quality products at rock bottom prices.
Thank you, Dirty Pro Tools

Oceniono na 1 z 5

Bad experience

First time using them through Amazon, not a very good experience. Ordered an acrylic bath panel on Sunday, date was Tuesday for delivery. Received an email requesting myself to chose a delivery date, earliest availability was Friday, item should’ve just been shipped for Tuesday

Next issue, panel they sent was the wrong size, my view very incompetent

In reply to your response, the wrong panel was sent. Yes the width was correct. 1700, but the height was incorrect. This error was omitted by a representative of your company.. I would never ever use you guys again

22 listopada 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hello, I am really sorry about the slight delay - unfortunately the courier changed the dates around due to a driver shortage hence the few days delay. Your returned item has now arrived back to our warehouse and has been thoroughly inspected. We can confirm that it was the correct size - a 1700 side panel. So the wrong item was not sent.
Thanks,
Dirty Pro Tools

Oceniono na 5 z 5

Would recommend to a friend

I bought 3 motorcycles stands for my new business. The item wasn't the cheapest on the market but very reasonable. Great quality and fast delivery.

21 października 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

We are glad you are happy with your purchase. We pride ourselves on top quality at affordable prices. Thank you :)

Oceniono na 5 z 5

Very good service!

Bought a leaf blower / shredder from eBay. Arrived quickly & very easy to assemble & use. Had an issue with the collection bag which was replaced very promptly by the customer service team.
Would recommend - very pleased

31 października 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for the glowing review - we are happy to help - thank you :)

Oceniono na 5 z 5

Excellent Service

There was a small issue with my order but it was rectified very quickly and the communication was excellent! I would order from them again.

30 października 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for the positive review - we are glad we could rectify the issue and resolve this for you :)

Oceniono na 5 z 5

Perfect..!

Perfect - great price for a good quality product (16mm drill press). Delivered quickly (just a couple of days after the order)

10 października 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for the glowing review - if there is anything further we can do to help, feel free to call us or drop us a message. Thank you :)

Oceniono na 5 z 5

A FIVE STAR***** SERVICE THANK YOU!

I ordered a 2 & 3 Seater sofa from this company and I can say the service from start to finish was excellent!! (FIVE STAR*****) The product came on time well wrapped with super quick on time delivery. One of the arms on the 2 Seater sofa had a broken zip so I made contact on the day and Kian was back with a reply straight away. A new replacement was delivered in a matter of days!

Thank you to you all and keep up the good work

Tony Wain.............

16 września 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Thank you so much for the glowing review - I will pass on your feedback to the relevant member of staff. We pride ourselves in after sales care and customer satisfaction, so we are glad we could help :)

Oceniono na 1 z 5

provides delivery tracking information from a dissolved company ?

Ordered a swing chair from b&q, which turned out to come from this company.
3 occasions delivery was changed without any contact with myself, eventually it was cancelled, I am still awaiting a refund.
Even worse is that this company uses / provides tracking information for a company called SMG Direct which so happens to be dissolved ??
Surely this is fraud ?

25 września 2024
Opinia niezależna
Logo Dirty Pro Tools

Odpowiedź od Dirty Pro Tools

Hello - I am a really sorry about that - the delivery team did message to let you know about the changes but unsure if they were received. Due to the size of the egg chair our usual courier was unable to fit them on their vans hence the delays. We can assure you we are not fraudulent and never have been. The SMG direct you are referring to is an old trading name that has now been bought out by a new company, but their email headers may just not be updated yet. We apologize once again for these issues and the refund has been processed. Dirty Pro Tools

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