Dirty Pro Tools Recenzje 176

Ordered wrong product excellent service in sorting it out and providing replacement

I have been told that Dirtypro Tools works along side with S S Johal Ltd and Son Company.
I Brought a shower screen and Accessories from B&Q , unfortunately I did not recieve all the parts i needed to be able to put the shower screen im my bathroom, went to my local B&Q which is in Watford Herts, to explain the situation that I had a missing part, to be told that B&Q do not hold any responsibility as they buy the product from a company called S S Johal Ltd & Sons, that only thing i would do was message SS Johal and explain my situation, so the customer service with B&Q was to just brush me off.
I messaged S S Johal ltd and they replied back saying the correct part will be sent out to me, recieved the part, then my plumber came over to attach the shower screen and tray round my shower,but unfortunately explained, this was still not the correct part, unfortunately I do not understand about what parts come with what, so i asked my plumber who fits shower snd down bathroom regularly, to then have message S S Johal again to explain again you sent me the wrong part, it took 3 attempts to actually sort of get the correct chrome top bar that holds the main shower screen and the part missing from the start was a part that holds the shower top bar and screws into the wall, but again it was the right top chrome bar and part to screw into the wall, but this time the chrome bar was sent in two parts and you needed to have screws to tighten the bars in the middle, which were not supplied, so my plumber had to impremise and cut short one of the other wrong chrome top bars SS Johal sent me to be able to attach the top bar onto the shower and screw into the wall to hold the shower screen .
When I complained to S S Johal Ltd that I had been charged extra money ontop of my orginal quote from my plumber for the job, as i had to call him out 3 times, S S Johal told me that it was my plumber responsibility to make sure that all the parts were available to do the job before, even thou he did check 3 times and still the response I got ,as I asked for some kindness refund due to me being charged for there mistakes was see below

While we’re unable to offer a refund or compensation for third-party costs, your feedback has been shared with our team to help improve future service and fulfilment accuracy.
I was gobsmacked, now responsibility at all for there incompetence and really bad customer service, I am completely and utterly disgusted

Good Service, great communication. Have used this company 5 times & intend to again,

Extremely poor service and communication.
I tried to contact them to return a bath because they gave me the wrong delivery time when I bought it. After that, they charged me £20 for collection, and contacting their customer service is extremely difficult.

Booked a date on this website which was the 9th. Rang this company the person on the other end was rude and arrogant. Told me its booked in for the 13th. Don't use this company utterly disgusted. They take your money but nothing in return.

Purchased a gun cabinet, arrived swiftly and was reasonable priced

**UPDATE FOLLOWING REPLY* I want to buy a vice directly from you, not B&Q. 9 days, 2 emails, 2 telephone conversations and still absolutely no reply!!!! Disgraceful!!
Purchased a pillar drill manufactured by these guys via B&Q.
Wanted to by a vice to fit direct from these guys, I emailed as requested on their website, followed it up the next day by telephone which was finally answered after 37 attempts, was told someone one would get back to me, absolutely nothing, and 5 days later I sent another email yet still, absolutely no response whatsoever!!!!
Pillar drill is now going back, I’ll buy another brand, and due to abysmal non existent customer service, I’ll never purchase this brand again, and certainly wouldn’t recommend anybody else to either. Can you imagine if anything went wrong with your item, you’ve no chance of getting it resolved!!!
Disgusting

S S JOHAL AND SONS, AKA Dirty Pro tools,
AKA - Home-Then-Garden, on Ebay

Several days after I made payment, I was told the same thing that I see others in feedback are being told days after paying.."Sorry, Our courier does not deliver to your postcode...This is depite them still selling the same item, on Ebay, on B&Q's site, and on their own site, all clearly stating they do deliver to all of mainland uk...Since when is Edinburgh not mainland uk ?!
Very poor! now have to wait a further week or so for my ££££ to be returned. All a complete waist of time...Sadly!
P.s..Phoned B&Q to ask why items they are selling on behalf of ss Johal in Derby are not available for the delivery stated on their site..B&Q told me they are available for delivery. I of course said Id been told otherwise regarding this same product! Go figure

I purchased a bandsaw from this company, my order was immediately confirmed and the delivery timescale was really fast, uncomplicated. I received my unit and once I put the few parts together, and set the tensions that I thought were correct, then I used the saw. It was amazingly fast, cut accurately and was extremely worth the price paid. I later found that I should have asked for a VAT receipt to present to the tax office and I tentatively asked the company if they could help, I received an almost immediate response from Kian to advise that a receipt had been issued. In closing the product and equally the delivery and after sales service from this company is second to none, they literally went out of their way to assist, that goes a long way in recommending them and their products, which I can honestly endorse.
Anyone thinking of purchasing equipment from Dirty Pro Tool can buy with total confidence that they are buying both quality and a first class service.

Collected an engine hoist yesterday from this place, was quite sceptical at first however I needn’t have been. I was in and out within 5-10 minutes, the young man who took my order was polite and helpful, I believe his name was Kian. I will definitely be back, the unit is the best for the price even compared to local stores near my home in Leicester and worth the trip down. 5 STARS.

The items they sell are decent for the money. However, their customer service is shocking. I have been waiting nearly 4 weeks as the item I purchased is defective. The email address on their site does not work. They very rarely answer the phone. The Whatsapp number they give you is also rarely replied to.

Ordered two welding carts, both arrived in great condition - super easy to put together. I had no issues contacting them through eBay to request an invoice, they responded the next day. Thank you :)

Deeply concerned at the lack of being able to contact this company. Theyre contact email address doesnt work which has been reported numerous times before according to reviews and Facebook yet they appoear to have done nbothing to resolve this. The contact phone number is never answered - I have tried 30 times so far - just rings out. Wish I had checked the reviews first - £167 on a cabinet and no idea if and when its being delivered. Shocking service for a company that states in other reviews they have been in business 40 years. Wheres the service?

Absolute perfect , professional company and perfect and as described . We rang them and they helped with measurements and all and the after service was unique and a credit to business and courier

The item arrived in a perfect condition.

However, when I would like to request an invoice it looks like it never been able to get in touch with the office. I was hoping someone can help here?

I placed an order but they sent an email cancelling it, as their courier wont deliver to my postcode ( no mention of redtrictions when ordering). Now all emails bounce back & nobody anwers the phone?
Now I'm wondering if or when I'll be refunded?

Gun cabinet arrived promptly,seems good quality & reasonable price.
My only criticism is that you simply cannot contact this company, I tried txt , email,phone , the premesises on the street view on Google looked unoccupied, the opening hours says permanently closed,many reviews are scathing , tbh I thought I'd been scammed ! I reviewed the company on trustpilot previously noticing that they were responding to reviews. I was surprised to get a response saying that it would be delivered on the 11& and fair enough it was.

The communication with the company was excellent, despite a problem occurring with the first product which in my opinion was not down to the company, it was quickly and efficiently sorted out and a replacement sent out next day
Thank you

excellent..bought a garden arch from this company and a couple of the parts were damaged..in no time at all i received my replacement parts..i would recommend this company with out a doubt..Kian who dealt with my issue was very helpful, thank you so much.. Glenys Nicol

An absolute pleasure to deal with this company ☺️. I needed help so I contacted them . Truly, they went above and beyond to assist with my delivery. Everyone, staff, manager, everyone , including the deliveryman was helpful, kind and courteous, . My experience was non stressful,and a true delight. I am thrilled 😁 with my purchase, and it will be installed tomorrow ☺️
wish 🙏 other companies were all like this one 👍 👍.
🙏 Thank you all X X
Michelle Cannon