AFTER HAVING PROBLEMS REGARDING MISSING BATTERY HAD A GREAT DEAL WITH DIRTY TOOL NOT ONLY DID A GET A NEW BATTERY, BUT HAD TWO BELIVERED. WHICH AS FAR AS I AM AWARE I CAN KEEP. THANK YOU DIRTY TOOL... Zobacz więcej
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Zobacz, co mówią recenzenci
Product delivered with cracked electrical housing making it not waterproof. Emailed twice, chat bot no answer for 4 hours and 16 phone calls to their number all no answer. No idea how you are meant... Zobacz więcej
Reakcja na opinię
I do not recommended this company to anyone, because you wait a very long time for the delivery you ordered,they lie that they were with the order but in fact no onewas there. One driver even demande... Zobacz więcej
Reakcja na opinię
Ordered 3 gun cabinet delivered within 48 hours, felt nervous due to reviews must say product is excellent especially for the money? So must say first class, product and delivery. Bit of genuine... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Variety of products, tool chests, gun cabinets, furniture, safes, mechanics tools, outdoor. We have it all. Check out our awesome offers today.
Dane kontaktowe
Monk Street 97-105, DE22 3QE, Derby, Zjednoczone Królestwo
- 01332343005
- contact@dirtyprotools.co.uk
- dirtyprotools.co.uk
2,8
Średnia
176 recenzji
Odpowiada na 85% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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I do not recommended this company to…
I do not recommended this company to anyone, because you wait a very long time for the delivery you ordered,they lie that they were with the order but in fact no onewas there. One driver even demanded that I carry the delivered order myself because hi is in a hurry( the shipment weighed 50kg). I rate arrogance and lack of RESPECT for older people.
15 maja 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We are truly sorry for the inconvenience and frustration caused by your delivery experience.
We completely understand your disappointment and sincerely apologise if our service did not meet your expectations. We would like to clarify that, according to the courier's policy, drivers are only authorised to deliver items to the delivery address and are unfortunately not permitted to carry items inside the property. We had also sent an email prior to delivery explaining these delivery terms.
That said, we fully acknowledge that the item was heavy and understand how difficult this may have been, especially given the circumstances. We are very sorry if the interaction with the driver came across as disrespectful in any way, as this is not the level of service we expect.
We value your feedback and will pass your comments on to the courier so that similar situations can be handled with greater care and understanding in the future.
Please accept our sincere apologies once again.
Kind regards,
Dirty Pro tools
Product delivered with cracked…
Product delivered with cracked electrical housing making it not waterproof. Emailed twice, chat bot no answer for 4 hours and 16 phone calls to their number all no answer. No idea how you are meant to get issues resolved with them about a safety related issue. They will put a standard response on here I am sure but actually doing some customer service improvement would help in the first instance.
18 maja 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We are very sorry to hear that your item arrived with a cracked electrical housing and understand your concerns regarding the safety and waterproof integrity of the product.
We sincerely apologise for the difficulty you experienced when trying to contact us. We are currently following up on your request via email and will work to resolve this matter as quickly as possible. Please rest assured that we take safety-related issues very seriously and will do our best to provide a satisfactory solution.
Thank you for bringing this to our attention, and we appreciate your patience while we assist you further.
Kind regards,
Dirty Pro Tools
My experience mirrors those of earlier…
My experience mirrors those of earlier reviewers. Firstly the product was delivered promptly. Then, on attempting to return it as my gun did not fit in the cabinet, nothing! I emailed as advised on Saturday 09/05. No reply. Having seen the reviews and the companies reply I emailed yesterday to the hotmail email. No reply. I have called every day since last Friday on multiple times within office hours, no reply. I think they don't want to give back customers their money for legitimate returns. It's underhand and despicable. Failing any contact this week I think my next option is a small claim.
14 maja 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
Thank you for your feedback.
We have personally followed this up with the team, and we can confirm that this matter was resolved a days ago. Your collection has now also been successfully booked in.
We sincerely apologise for the inconvenience and frustration caused while trying to get in touch with us. We always aim to assist our customers as quickly as possible and appreciate your patience while this was being arranged. Kindly do understand that we don't work on Saturday and Sunday. Hence we wont be able to answer your queries in that time.
Please do let us know if there is anything else you need assistance with, and we will be more than happy to help.
Kind regards
Dirty Pro tools
GO SOMEWHERE ELSE !!!
GO SOMEWHERE ELSE !!!
Delivered quickly with no problems (hence the 1 star)but the item ( close coupled toilet ) was absolutely rubbish. The original plumber stated that he couldn't get it to stop continually dripping into the pan and so we employed a second opinion and he said the same, that the valve was faulty. Sent an email to see if that particular component could be replaced but have not received a reply. I couldn't put up with the constant dripping noise so I have had to pay for another toilet from a reputable company. Tryed phoning for days but no answer. Absolutely fuming with the lack of cominication and product quality. So a £129.99 toilet has cost a fortune with plumber bills and replacement.
16 marca 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We are truly sorry to hear about your experience and completely understand your frustration, especially after the additional plumber costs and inconvenience caused. This is not the standard of product quality or customer service we aim to provide.
We would genuinely appreciate the opportunity to make this right for you. Could you kindly send us a message through the platform where the purchase was made so we can investigate this further and work towards a suitable resolution for you. Thank you for bringing this to our attention, and again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Dirty Pro Tools
3 Gun cabinet
Wow what a great experience today with the delivery/collection driver I opened the door to a great smile followed with courtesy and very polite driver he was absolutely brilliant, had a slight hiccup when my wife ordered me a gun cabinet [ wrong size ] we contacted dirty pro tools via amazon the problem was sorted very swiftly and with understanding, driver phoned when 10 mins away great service great seller in my opinion they are the Muttz Nuttz [ compliment ] thank you so much for all your help.
12 maja 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
Thank you so much for your amazing feedback. We are delighted to hear that you had such a positive experience with both our delivery driver and customer service team. It is great to know the issue with the cabinet size was resolved quickly and smoothly for you.
Your kind words truly mean a lot to us, and we will be sure to pass your compliments on to the driver as well. Comments like “the Muttz Nuttz” definitely made us smile! Thank you once again for your support and for choosing Dirty Pro Tools.
Kind regards,
Dirty Pro Tools
Chesterfield sofa great
Bought a Chesterfield sofa
Great value, very well made good quality,
Excellent all round very pleased.
Very helpful and quick delivery.
Jeremy. Harris.
8 maja 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
Thank you very much for your lovely review, Jeremy.
We’re delighted to hear that you are pleased with your Chesterfield sofa and the service provided. Your kind words truly mean a lot to us.
We hope you enjoy your sofa for many years to come!
Kind regards,
Dirty pro tools
AFTER HAVING PROBLEMS REGARDING MISSING…
AFTER HAVING PROBLEMS REGARDING MISSING BATTERY HAD A GREAT DEAL WITH DIRTY TOOL NOT ONLY DID A GET A NEW BATTERY, BUT HAD TWO BELIVERED. WHICH AS FAR AS I AM AWARE I CAN KEEP. THANK YOU DIRTY TOOLS. I THINK SOME OF THE PROBLEM WAS DOWN TO ME MISSED OUT THE NAME OF MY HOUSE THE POST OFFICE WAS OK BUT DHL DID NOT SO WERE UNABLE TO DELIVER
30 kwietnia 2026
Opinia niezależna
Appalling service or full on fraud
Ordered and paid for five gun cabinets over two months ago. Nothing has been delivered and despite trying to contact them daily for the past three weeks it has proven impossible to get any response whatsoever via email, phone or messages. I believe they are a fraudulent company. STAY WELL CLEAR!
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the concern and frustration this has caused.
This is certainly not the level of service we aim to provide, and we take comments like this very seriously. We would like to investigate this matter urgently and get a clear update for you.
Could you please share your order details with us so we can look into this and assist you as quickly as possible?
Kindly contact us on 01332 343 005 during office hours or email us at uk-td@hotmail.co.uk so we can resolve this for you without further delay.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards
Dirty Pro Tools
Service very poor gun cabinet locks…
Service very poor gun cabinet locks have both broken messaged to see about replacement ones to purchase and no response .also rang on several occasions and no answer .even tryed there chat room that was a waist of time as well
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re genuinely sorry to hear about the issues you’ve experienced and the difficulty in getting through to us.
Having faults with the locks is frustrating in itself, and not receiving a response when trying to resolve it only adds to that we completely understand your concern. This is not the standard of service we aim to provide.
We’d really like the opportunity to put this right for you. If you can share your order details with us, we’ll prioritise your case and arrange the appropriate support, including replacement locks if required.
We’ve also escalated your feedback to our suppliers and asked them to review the product quality to ensure improvements are made going forward.
Please get in touch with us on 01332 343 005 or email uk-td@hotmail.co.uk during office hours, and we’ll make sure this is handled promptly.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience.
Kind regards
Dirty Pro Tools
Worst company I have ever dealt with
Waited just short of a month for delivery. Promised delivery on two occasions which didn't happen. Got a refund through Amazon. Item then arrived. Was accused of lying and told I asked for a refund after delivery. Aggressive rude and threatening communication, threatened with legal action and civil claims. Thankfully Amazon had all time stamped records and said I had done nothing wrong. Awful company. Terribly ran. Intimidating staff. Stay away.
4 kwietnia 2026
Opinia niezależna
I would strongly advise others to avoid…
I would strongly advise others to avoid this company.
They are extremely unresponsive — I received no replies to phone calls or emails, making it very difficult to resolve any issues. While they are quick to take your money, they do not provide the level of customer service or accountability you would expect.
In my experience, a company that does not communicate with its customers cannot be trusted. I regret dealing with them and would caution others to think carefully before doing the same.
30 marca 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication you’ve faced. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been trying to reach us without a response. We would like to look into this matter further and understand exactly what went wrong so we can assist you properly. Could you please share more details about the issue you experienced? We are more than happy to help resolve this for you.
Please feel free to contact us during office hours 9am- 4;30pm on: 01332 343 005 or email us at: uk-td@hotmail.co.uk so we can assist you as soon as possible.
If there is anything else we can help you with, please do not hesitate to get in touch.
Kind regards,
Dirty Pro Tools
avoid them
bought a welder machine thru B&Q which was a big mistake to chose this "brand".the fan is bad from first time.after 5 or 6 short usage the earth clamp is bended, broke to half due to cheap material.Contacted with the manufacturer to resolve my issues promised replacement clamp but never arrived.AVOID this dreadful company.never again.
25 marca 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the issues you’ve faced.
This is certainly not the level of quality or service we aim to provide. We understand how frustrating it must have been to experience faults with the product so soon and then not receive the promised replacement part.
Please be assured that we take this matter seriously. We will also be raising this with our supplier regarding the quality concerns to ensure improvements are made and this does not happen again.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards
Dirty Pro tools
To be honest the product was fine but…
To be honest the product was fine but the customer service was ZERO.i messaged , emailed, phoned not a reply at all. I would not recommend using this company again. It was very stressful not knowing if my order and questions were happening .no excuse for poor service.
18 lutego 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication. We completely understand how stressful and frustrating it must have been not receiving any response to your messages, emails, or calls. This is certainly not the level of service we aim to provide, and there is no excuse for this.
Please be assured that we take your feedback seriously and will be reviewing this internally to improve our response times and customer support going forward.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards
Dirty Pro tools
Sent a toilet which is differnt and…
Sent a toilet which is differnt and does not fit with the water tank. After communicating, they sent me a replacement.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
Thank you for your feedback.
We’re sorry to hear there was an issue with the initial item not fitting correctly, but we’re glad we were able to resolve it by providing a replacement.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards
Dirty Pro tools
I am extremely disappointed with B&Q…
I am extremely disappointed with B&Q and DPT and would not recommend you to anyone,
I bought a B&Q gift card as I get 4% off (Blue Light discount) but was unable to use it on your website as the bunk beds I ordered were via a third party. This was not clear when I purchased the gift card.
Further to this, my friend and I took this afternoon off work as the delivery was due early this afternoon. Around an hour after the delivery slot had ended, I received a message to say that the delivery will not be until Monday! Now more time off work will be needed for both of us! Also, my son is now without a bed all weekend!
27 lutego 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. Regarding the gift card, some products listed are supplied via third-party sellers, and unfortunately B&Q gift cards are not always applicable on those items. We understand this may not have been clear at the time of purchase, and we appreciate your feedback on this.
With regard to the delivery delay, we completely understand how frustrating and inconvenient this must have been, especially after you had arranged time off work and with your son being left without a bed over the weekend. This is certainly not the level of service we aim to provide.
While delivery schedules are managed by our courier partners and can occasionally be subject to unforeseen delays, we take this seriously and will be reviewing this with the relevant team to help prevent similar issues in the future.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Kind regards
Dirty pro tools
Ordered a metal secure site box for my…
Ordered a metal secure site box for my van, arrived in a couple of days an it’s great quality and size, just what I needed, good communication with the seller too, all good will use again in the future
17 lutego 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
Thank you for your fantastic feedback.
We’re delighted to hear that the site box arrived quickly and that you’re happy with the quality and size. It’s great to know it was exactly what you needed and that you were pleased with our communication.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards
Dirty Pro Tools
(Actually 5* for initial purchase but…
(Actually 5* for initial purchase but 1* for aftercare/customer support)
Ordered a gun cabinet directly through S S Johal and sons ltd instead of through B&Q (supplier to B&Q).
S S Johal and sons ltd actually trade as Dirty Pro Tools.
Great price and delivered promptly. Courier great.
All is well no problems, UNTIL.
Unfortunately within the first few days, one of the keys snapped in the lock.
Tried to phone them on a Thursday but constantly rang out so sent an email to Dirty pro Tools using their "contact@" email address. No reply or acknowledgment.
Phoned again Friday. Got through and explained situation and also that I had no reply to my email.
Stated which email I had sent it to but they stated not received anything. They sent me an email so I could reply directly to that, which I did within minutes with photos.
Still no reply so phoned again on following Tuesday and was told the person who deals with emails was off on the Monday?? and was now back and would sort it out and email me back that same day (Tuesday).
I suppose I expected too much.
I am now doing this review on the Sunday as no contact has been made.
I managed to get a locksmith to do me a key instead.
Initially the purchase was great but the after sales and customer care are non existent. Terrible after care service.
3 lutego 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. From our records, we can see that you initially contacted us regarding the key issue on 30th January, and we responded on 10th February. During this time, the team member responsible for handling emails was on leave, which unfortunately caused a delay in our response.
When we did reply, we provided a suggested solution, and we understand that by then you had already managed to resolve the issue yourself. We truly regret that our delayed response meant we could not assist you in time.
This is not the level of aftercare we aim to provide, and we will take this on board to improve our response times and support going forward.
Once again, we sincerely apologise for the inconvenience caused and appreciate your feedback.
Kind regards
Dirty Pro Tools
Excellent experience
Excellent experience , excellent item, the best customer service from Kian who went extra mile top quailty service . Highly recommend .
21 stycznia 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
Thank you very much for your kind words. We’re thrilled to hear you had an excellent experience and are happy with your item. We’ll be sure to pass your feedback on to Kian he’ll really appreciate it.
Your recommendation means a lot to us, and we look forward to serving you again!
Kind regards
Dirty Pro tools
Do not use ordered a gun cabinet booked…
Do not use ordered a gun cabinet booked today off work for the delivery and never turned up even after a text to say it was out for delivery in between 13.27-14.27 absolutely disgusting. They don't answer the phone and the emails bounced back. AVOID AT ALL COSTS
14 stycznia 2026
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We completely understand how frustrating it must have been to take time off for a scheduled delivery that did not arrive, especially after receiving a delivery time slot. This is certainly not the level of service we aim to provide.
Please be assured that we take this matter seriously. We will investigate this with the courier and review the communication issues you faced to ensure this does not happen again.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused. If any other issues please contact us during office hours on: 01332 343 005. Or email us to :
uk-td@hotmail.co.uk
Kind Regards,
Dirty Pro Tools
Send me wrong basin unit then I’ve…
Send me wrong basin unit then I’ve ordered and waited for it almost a month tried telling me I placed item
On hold? Now they’ve send completely different unit and stopped
Responding
26 listopada 2025
Opinia niezależna
Odpowiedź od Dirty Pro Tools
Hello,
We sincerely apologise for the inconvenience caused and for the experience you’ve had.
This is certainly not the level of service we aim to provide. We understand how frustrating it must be to receive the wrong item after waiting for so long, and we’re very sorry for the confusion regarding the order status as well as the lack of communication.
Please be assured that we take this seriously and will look into this matter as a priority to get it resolved for you as quickly as possible. We will also review this internally to ensure better service and communication moving forward.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience.
Kind regards
Dirty Pro Tools
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