Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Zobacz więcej
Reakcja na opinię
I originally rated this website 1 star because I ordered what was advertised as an authentic brand item but received a generic version instead. I’ve now updated my rating to 5 stars due to how quick... Zobacz więcej
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I ordered this dog jacket last Saturday ... 16th May 2026 ... a week ago and have so far rec'd no information or tracking info as to when it will arrive
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Dane kontaktowe
3,5
Średnia
104 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick easy ordering and quickndelivery
12 listopada 2022
Order No SPDOS712817
when we order some thing what we need is a tracking number so we know when it will arrive thanks Harry
22 października 2022
Odpowiedź od Direct Sale
Thanks for your feedback, but order was refunded due to issue with stock. We do apologies for the invconvinence casued.
Really happy with product and has been…
Really happy with product and has been good service prior to this.
I did not receive my full order. Understand if sold out but would like to be notified and refund sent automatically without me chasing the money
7 października 2022
Odpowiedź od Direct Sale
Thnaks for your kind review, we will take the feedback and try to improve on the process.
I have purchased an item on line (sink drying item)
I have purchased an item on the 23/09/2022... and payment was deducted from my Credit Card... and still waiting for the item some 4 weeks ago....
You have confirmed the order copy below....
please let me the problems....
otherwise i will ask my bank to reverse the payment back to my account....
Thanks to you.
------------------
THANK YOU!
Hey there, thank you so much for your recent purchase. We’re glad you found what you wanted and we’re sure you’ll enjoy it.
Shortly, you will receive an Order Confirmation email, if you do not see it in your Inbox, please check in the Spam/Junk Folder
If you have any questions or concerns, don’t hesitate to contact us at any time.
Direct On Sale
Sydney | Melbourne | Perth
[email protected
23 września 2022
Odpowiedź od Direct Sale
Thanks Sam, I believe this issue has been resolved through helpdesk, and I do aplogies we couldn't deliver the product due to delivery issue. Would you be kind enough to please review the rating based on the issue resolution.
Odpowiedź od Direct Sale
Thanks you for your review, we really appriciate your respone.
Never received my order
3 lipca 2022
The ladder I purchased arrived on a…Sunday
The ladder I purchased arrived on a Sunday between two and three days earlier than expected. The ladder is easy to use but a bit heavier than expected. However it is a sturdy bit of kit, is extremely small when folded.
Very pleased with it.
9 października 2022
Odpowiedź od Direct Sale
Thank you Roland, we really appriciate your review.
all very good.very good service
16 września 2022
Odpowiedź od Direct Sale
Thanks Neale, we appriciate your review.
Good shopping very good things to buy
3 września 2022
Odpowiedź od Direct Sale
Thanks Robert, we really appreciate your response.
Creating Drama's
I get cancelling a sale, but not ever then communicating it, is a major problem, because, I'm waiting for something that is never going to come. There are no contact details either, so getting a refund is far too challenging. Good deals aren't just about cheap prices
27 sierpnia 2022
Odpowiedź od Direct Sale
Thanks Jasen, we really appreciate your response.
Ordering process was easy and quick
Ordering process was easy and quick, yesterday.
Goods not yet delivered so cant comment on delivery time.
22 sierpnia 2022
Odpowiedź od Direct Sale
Thanks, we really appreciate your response.
AWFUL! NEVER USE THIS COMPANY
Appalling. I was completely unable to contact this awful company and they only replied when I raised the issue further. Even then I was forced to cancel my entire order.
DO NOT USE THIS COMPANY EVER.
10 sierpnia 2022
Poor Communication
I found the communication from Direct On Sale to be poor because I wasn't notified when my items were put on back order. It wasn't until I questioned why the order hadn't been processed that I was told about the back order. I'm happy now it has been fulfilled.
8 sierpnia 2022
I have sent 2 emails when its going to…
I have sent 2 emails when its going to be sent. No confirmation email...no communication....no purchase sent.
8 sierpnia 2022
Fantastic service
Fantastic service, clear communication, and our couch looks brand new again.
6 sierpnia 2022
Great Company to buy from & prices were…
Great Company to buy from & prices were very competitive. Good arrived so quickly to :-)
28 lipca 2022
Odpowiedź od Direct Sale
Thanks you Sulliv, we really appriciate your 5-star reviews.
This request for review was difficult…
This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED
4 lipca 2022
Odpowiedź od Direct Sale
Hi Alan, a full refund has been issued from our side, it was an Afterpay payment. You might need to check with Afterpay as we don't control them.
Excellent service
Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days
4 lipca 2022
Opinia niezależna
Odpowiedź od Direct Sale
Thanks Andrew for your time to give us 5 star review
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