Dignity Funeral PlansRecenzje 

61
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was nervous about making my funeral arrangements as it is very personal and upsetting. However I did not want to leave this task to my 2 daughters The experience was very personal and very special... Zobacz więcej

Oceniono na 5 z 5

What I thought would be an emotional experience, turned out to be nothing of the sort. I found from the outset that the courteous, knowledgeable and reassuring advice I received from our funeral dire... Zobacz więcej

Oceniono na 5 z 5

I cannot praise Graham Sullivans funeral directors in Morriston enough.They were respectful at a very difficult time , but guided me gently through the organisation of my Mums funeral . It turned ev... Zobacz więcej

Oceniono na 5 z 5

I have bought the plan because of Emma at the funeral directors. Also the flexibility of the plan and full money back guarantee along the way if anything happens whilst paying. I can only hope none... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Dignity plc is one of the largest providers of funeral services and prepaid funeral plans in the United Kingdom.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

61 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(61)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
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Oceniono na 5 z 5

Excellent service

We got our Dignity plan through a local funeral director, and the representative, Haley, was incredible. She was extremely professional, very knowledgeable, she was patient and took time for us to absorb each detail.
The plan was exactly what we were looking for and at a very reasonable price. Very happy.

18 października 2024
Opinia niezależna
Oceniono na 5 z 5

Cost Effective

I did my research and went with Dignity as it was the most competitively priced for what I want. Website is easy to use and added bonus of being able to pay monthly instalments at no added cost.

13 września 2024
Opinia niezależna
Oceniono na 5 z 5

Very good support

We had a very, very good experience with our consultant Monica Guerrero at JH Kenyon in London. I spoke with her on the phone a couple of times, exchanged various emails, and met twice. All throughout she was very patient and replied quickly.

The Dignity website is very clear and easy to navigate.

I would definitely recommend them.

26 września 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding professionals with a heart of gold

The whole experience was one of professionalism but with an understanding of how emotional it all is for the customer. I was guided through the process by Sarah and made to feel special. The team in Accrington were all very kind and approachable. Thank you for making a difficult day very individual for Brian.

10 października 2024
Opinia niezależna
Oceniono na 5 z 5

Peace of mind

It was wonderful to be able to book a face to face appointment instead of online only.
Sam was very helpful and professional and we left feeling our final journey would be taken care of and our wishes respected. I would highly recommend.

9 października 2024
Opinia niezależna
Oceniono na 5 z 5

Dignity funeral plans

Dignity funeral plans are so easy to set up.
Your advisor listens to you and explains everything at ever stage of the process. I found my advisor extremely knowledgeable and very compassionate to my needs.

20 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

I was with Pride planning who went into…

I was with Pride planning who went into liquidation my 2 plans was passed over to dignity. These 2 plans are nearly finished, Recieved a email to say my plans have been cancelled due to the 3 missed payments. I agreed to pay these 3 missed payments but they said they could not open the plans back up. Wait for this they said they can only give us the money back what we have paid to them not what pride planning have recieved. . I am taking this further i have lost nearly 6000 POUNDS. . Spoke to complaints they have done nothing to help me. If they want to cancel my plans i want all my money back. I have been so destressed over this matter its making me ill
Look at the reply from them. No compassion.

23 sierpnia 2024
Opinia niezależna
Logo Dignity Funeral Plans

Odpowiedź od Dignity Funeral Plans

Thank you for taking the time to leave your review. I am very sorry to hear that the Complaint Resolutions Team were not able to resolve your concerns.

Oceniono na 1 z 5

Disgraceful company

Disgraceful company backing out their obligation to pay on technicalities that was no fault of the deceased even though all payments were made. You should be ashamed of yourself, do not trust.

12 sierpnia 2024
Opinia niezależna
Logo Dignity Funeral Plans

Odpowiedź od Dignity Funeral Plans

Good evening. Thank you for contacting Dignity Funerals Limited and for your review. I am very sorry to read that you have had concerns regarding payments for a recent funeral. Please contact our Complaint Resolutions Department to discuss this further with them. They can be reached on 0800 731 0655 or by emailing complaint.resolutions@dignityuk.co.uk. Thank you.

Oceniono na 5 z 5

My Dad passed and found out he had a…

My Dad passed and found out he had a policy with a company taken over by Dignity
They honoured the policy in full and provided and excellent funeral service from the first meeting to last meeting.
DW Johns - Chingford
At a difficult time for the family, the staff asked the right questions and took care of the whole process.

14 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

The reason I took out My own plan was…

The reason I took out My own plan was because my late mother had a plan with Dignity. From the moment I called Kirkwood's where my mum had taken her plan out they done absolutely everything for us as a family, All we had to do was be there. The staff especially Amanda who dealt with me, Nothing was to much trouble for her. I love the way the plan lets you be in full control of what happens to you after your death. I was able to include the cost of the inscription and wording for my headstone. Pay in advance for order of services etc. The plan lets you decide what you want leaving family to get on with things and not having to worry about what you would have wanted. I can highly recommend for the services they provided and cost.

17 marca 2024
Opinia niezależna
Oceniono na 1 z 5

The meaning of transfer shouldnt be questionable

we received a letter asking if we would like to transfer our funeral plans from Empathy to Dignity , we were offered a refund if we decided to decline. At the time we had 3 plans my farther in laws pre paid plan(£3000) and my wife and I had a monthly plan. At no point were we informed Empathy were going into administration, so we signed the forms and posted them in good time. My farther in law passed away recently so when we rang Dignity they had nothing on their system regarding the paid up plan. Dignity have a q&a page which states the Empathy plan is transferred ????? absolutely no money already paid has been transferred so we paid for the recent funeral from savings. My advice would be to put a lump sum into a trustworthy relatives account for your own funeral.

12 kwietnia 2024
Opinia niezależna
Logo Dignity Funeral Plans

Odpowiedź od Dignity Funeral Plans

Thank you for taking the time to leave your review. We are sorry that you are unhappy with the service that you have received, and would be grateful if you could contact our Complaint Resolutions Department, to discuss your concerns further on 0800 783 7171 between the hours of 09:00 & 17:00.

Oceniono na 1 z 5

Avoid like the plague!!!

Last week I asked Dignity for a quote for a basic, no-frills funeral and they gave me a price, sent me some paperwork and added me to their mailing list.

I decided to go ahead and rang them today to sort it all out.

They then told me their price had gone up by £300.00!

I told them that they had not informed me of any rise in prices and it was only three days (last Sunday) since I received their latest missive.

They would not budge and steadfastly stuck to their 'revised' price.
Take it or leave it. 😡😡

Another clear indication of pure greed!

I can quite understand prices going up but to go back on a quote within just 3 days shows what sort of company they have become. And if they had warned me of an impending price rise, I might well have responded differently.
But they didn't. 🙄🙄

I think their actions in this respect were (are) unforgivable. Sorting out funerals is not the easiest of tasks and their actions here left such a lot to be desired.

And the irony? - I used to work for them - and I have also used them for three family funerals in the past too!

So much for loyalty then eh? 😞😞
They have become an unpleasant a joke!

I have to say that the company has changed a lot since I was there. They used to be caring. They used to have a friendly staff who always put their services before profit. They were a company I was proud to work for and be a part of.
But not anymore….

All I can say is avoid Dignity Funerals like the plague.
I certainly have and will certainly never go back.

21 maja 2024
Opinia niezależna
Logo Dignity Funeral Plans

Odpowiedź od Dignity Funeral Plans

Hi Mr Morris, we’re so sorry you were unhappy with your experience. We’ve attempted to find a quote for you in our systems, following your call to us on 14th May but unfortunately, we can’t and therefore, don’t have a method of contacting you. If you could call us on
08082 393 136
or write to us at
planinfo@dignityuk.co.uk
we’d be happy to support and resolve this matter. Warmest wishes, Dignity Team

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