Diamondart Recenzje 

683
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Speedy supply of my custom art. Well packaged and the canvas was rolled to prevent creasing. Only a quarter of the way through my picture but it is starting to come through nicely. I think the colours... Zobacz więcej

Oceniono na 5 z 5

This was my first time buying from Diamond Art UK and it was as a fantastic experience. It arrived in the time listed, and the picture itself is high quality and looks great when completed. The m... Zobacz więcej

Oceniono na 5 z 5

I recently ordered a custom diamond art piece to commemorate my cherished dog who passed away this June. The result was nothing short of breathtaking. The craftsmanship captured every detail, making... Zobacz więcej

Oceniono na 5 z 5

I ordered three diamond art pictures from photos of our dogs and they were amazing, service great, product brilliant. I got one for my nephew of his dog, but got the square diamonds, not the same qual... Zobacz więcej


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

683 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 61% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(683)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 103

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Delivery/customer service

Ordered on 5th February.
Still not received order 12 days later.
No one to contact. Sent emails nothing.

Order finally came and my partners done them.
She thinks there okay quality but there is better ones out there.
Delivery/contact - 1 star
Product quality overall - 3 stars

17 lutego 2026
Opinia niezależna
Logo Diamondart

Odpowiedź od Diamondart

Dear James Smith,

Thank you for sharing your experience. I’m genuinely sorry to read that you haven’t received your order and, worse, that your emails have gone unanswered. That’s not the level of service we want to provide, and I completely understand your frustration.

First, regarding your order:
You placed it on 5th February, and I can see that it’s now been 20 days—well beyond our usual 7–14 day delivery window. You’re right to be disappointed, and I apologise for the lack of updates.

Second, regarding our silence:
We’ve had a backlog of enquiries recently, but that’s not an excuse for leaving you without a reply. I’m sorry we dropped the ball.

Please email me directly at support@diamondart.uk with your order number. As soon as I have it, I’ll personally look into what’s happened and arrange either a full refund or a replacement—whichever you prefer.

We can’t undo the waiting, but I hope we can still make this right.

Kind regards,
The DiamondArt Team

Oceniono na 3 z 5

I ordered a Custom Diamond Painting from Diamondart UK

I ordered a Custom Diamond Painting the end of January. I honestly believed this company was based in the UK. It was a photo from my daughter’s wedding. When I received the painting, I soon realised that because the two faces were small in the image, details were lost. This was confirmed when I started applying the diamonds, in fact the faces looked even worse. May I suggest that in the description you make it clear that images with larger and clearer details will be more suitable for a painting than anything small.
I realise now that I could have ordered the same thing from Temu also based in China for £4 or £5 and I paid £18 . Yes it was packaged well but unfortunately I will not be finishing this one.

12 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Yorkshire Terrier

Really enjoyed this Diamond Dotz, picture of Yorkshire Terrier, beautifully created. The colours were excellent and the little squares were very well created.
Would love to do another.

13 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

AVOID ...AVOID AVOID...

Avoid this company......the website is in UK but be carefull the order is coming from China....which means around 3 weeks...maibe more...God knows .
When you ask about your order,they are using the excuse like " there is too many orders and is very busy period".
January....and they are extremely busy..🤣🤣
If you order from diamond art or shein or temu ...the only difference is the price ( triple at diamond art .....so if you want something order straight from the soursce and avoid being foolish.
I have already 2 weeks of waiting and God knows when or if I will receive my order!

12 lutego 2026
Opinia niezależna
Logo Diamondart

Odpowiedź od Diamondart

Dear Pink Milk,

Thank you for sharing your feedback. We're genuinely sorry to hear that you're feeling frustrated and disappointed with your experience so far—we completely understand how important it is to receive your order in a timely manner.

Our standard delivery timeframe is clearly stated on our website as 7–14 days to the UK. We know that waiting can feel longer than expected, especially when you're excited to start, and we sincerely appreciate your patience.

We take great pride in the quality of our diamond painting kits. Our canvases feature high-definition, wear-resistant printing with clear, easy-to-read symbols. Our drills are precision-cut, evenly sized, and packed in individually labelled resealable bags. Every kit includes premium tools such as an ergonomic pen, wax pad, and sorting tray. These are the standards that set us apart, and why thousands of happy customers choose us time and time again.

We would love the opportunity to check your order status personally. Please email us directly at support@diamondart.uk with your order number, and we will prioritise your enquiry, provide you with a clear update, and ensure you're taken care of.

Thank you again for your honesty. We're committed to earning back your trust.

Kind regards,
The DiamondArt Team

Oceniono na 5 z 5

Great quality diamond panting

Canvas chosen for me as a present. Very impressed with the quality of the drills and accessories provided but also the re-usable drill packaging. Picture is coming along nicely. Would definitely order again.

12 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

🌟 🌟 🌟 🌟 🌟

I ordered a personalised diamond art canvas of my Ragdoll cat and I’m honestly so pleased with how it turned out. Because he’s mostly white, I knew it could be tricky to capture his details properly, but they did a great job matching him as closely as possible

16 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

A******

Very pleased with my purchase and delivery time.
Great product and very good quality with lots of spare extra diamonds.
Would definitely recommend to others and will be using again myself.

11 lutego 2026
Opinia niezależna
Oceniono na 4 z 5

Speedy supply of my custom art

Speedy supply of my custom art. Well packaged and the canvas was rolled to prevent creasing. Only a quarter of the way through my picture but it is starting to come through nicely. I think the colours may be slightly off from the original picture but I will continue and trust the process. The canvas background colouring is confusing as it is not consistent with the drill colouring.

10 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant set of diamond art

Brilliant set of diamond art, the picture is very clear and the number/ letters are very easy to see. Comes as a complete set and a choice of square or round drills both with high gloss finish and super strong adhesive, waterproof and amazing quality very happy

2 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Very poor and delayed service

Ordered well in time for Xmas only to be told Yodel lost parcel in local office after travelling a cross the world! Something finally turned up at end of January and it was personalised photos so somebody else still waiting. Customer services is not very good and eventually received correct items 2 months after order which ruined Xmas presents!

8 grudnia 2025
Opinia niezależna
Logo Diamondart

Odpowiedź od Diamondart

Dear Carl S,

Thank you for sharing your experience on Trustpilot. We sincerely apologize for the significant delay in the delivery of your Christmas order and for the frustration caused by the parcel being lost during transit. We also regret that the communication from our customer service did not meet your expectations.

We understand how disappointing this experience must have been, especially when ordering personalized gifts for a special occasion. We take your feedback very seriously and are committed to resolving this issue.

To assist you further, please contact our support team directly at support@diamondart.uk with your order details. We will investigate the delivery issue and work with our shipping partner to determine what happened.

We are reviewing our logistics and customer service processes to ensure such issues are prevented in the future. Your satisfaction is our priority, and we hope to have the opportunity to make this right for you.

Kind regards,
The DiamondArt Team

Oceniono na 5 z 5

Good quality products.

The delivery came on time for Christmas which was a great relief as I had left it a bit late.
I bought 3 diamond art pictures for my wife and she has done quite a few of this type of picture and was very impressed with the quality, one of the pictures is of my daughters dog which is going to be a thank you gift for looking after our dog and I know she will love it.
Definitely recommend this company.

19 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Can't wait to start

Ordered 3 separate pictures that I could complete for my sons but haven't had a spare moment to start them yet. They look great without the diamonds so hopefully they will look magnificent once I've completed them.

31 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Extremely pleased with my purchase

Extremely pleased with my purchase. Had a special picture from my photos made for my daughter’s birthday. She loves it and the extra tools that came with it too. All the diamond pieces are in resealable bags which is extremely good. Previous ones we’ve purchased elsewhere the diamonds bags are non useable once you’ve gotten into them. Liked this one as I can frame it.

18 października 2025
Opinia niezależna
Oceniono na 5 z 5

Wonderful results.

I ordered my first piece as a present and loved the result so ordered a customised one to be created from a photo. So pleased with the result I will definitely be ordering more. It’s so easy and relaxing I can’t recommend it enough. Everything is provided to complete the piece and they look wonderful when framed. I’m hooked!

27 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent product

Excellent product. So easy to order. Delivery exactly as promised. Keeps the brain active, which is a must and I love the finished product.

21 stycznia 2026
Opinia niezależna

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