Diamondartpaintin Recenzje 23

Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I absolutely love this website.Prices are reasonable.I shopped trying to find the one that customize a persona photo and this website is by far my favorite.

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Oceniono na 1 z 5

Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'... Zobacz więcej

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Oceniono na 1 z 5

DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images thr... Zobacz więcej

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Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

23 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Oceniono na 5 z 5

I have ordered twice now

I absolutely love this website.Prices are reasonable.I shopped trying to find the one that customize a persona photo and this website is by far my favorite.

22 stycznia 2026
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you very much for expressing your satisfaction with our diamond painting! We are delighted to hear that you are satisfied with our product, which is a great encouragement and affirmation for us. Thank you for your support. We look forward to providing you with more high-quality products and services in the future!

Oceniono na 5 z 5

I couldn't be more pleased!!!

I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for that to come, I decided to order 4 more, not realizing until I hit the 'pay' button that I just reordered Mystical Pathways. I immediately emailed the company and was able to exchange it for another with no problems. They answered my email quickly and were so kind!! I love their products and their customer service is fabulous! I wish other companies I've dealt with were so accommodating to their customers. I would have to give them a 10 out of 10 for both product and customer service!!!

8 kwietnia 2026
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you very much for expressing your satisfaction with our diamond painting! We are delighted to hear that you are satisfied with our product, which is a great encouragement and affirmation for us. Thank you for your support. We look forward to providing you with more high-quality products and services in the future!

Oceniono na 5 z 5

Delicious Delights

This canvas was an absolute treat to work on. The colors are awesome and it worked up really fast.

8 kwietnia 2026
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you very much for expressing your satisfaction with our diamond painting! We are delighted to hear that you are satisfied with our product, which is a great encouragement and affirmation for us. Thank you for your support. We look forward to providing you with more high-quality products and services in the future!

Oceniono na 4 z 5

Beautiful

Turned out great! Beautiful picture

14 kwietnia 2026
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you very much for expressing your satisfaction with our diamond painting! We are delighted to hear that you are satisfied with our product, which is a great encouragement and affirmation for us. Thank you for your support. We look forward to providing you with more high-quality products and services in the future!

Oceniono na 1 z 5

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images three times. So I received three of the same thing.

I reached out to customer service to ask where the other two pictures are, and to ask if they can send them or give me a refund. They argued with me that I purchased the same image with a quantity of three. I explained over and over that is not the case, and they are being incredibly rude and not helpful and not willing to make the situation right.

I now have three of the same image, and am out $90. I ordered square drills with AB. They only sent one AB color and the square drills are not consistent size or shine at all.

9 kwietnia 2026
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Regarding the situation where you received 3 identical products, we would like to explain to you:
You only uploaded one photo in the order and selected to purchase 3 photos (quantity 3). Our customization rule is to produce based on the number of photos you upload and the production quantity you choose. You uploaded one photo and ordered three, so we will make this photo three times and send out three identical products.
So this is not a wrong shipment, but strictly made according to your order requirements. If you originally intended to use 3 different photos for production, please remember to upload 3 different photos and select the corresponding quantity when placing your next order.

Oceniono na 1 z 5

Missing drills

Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'll send the missing drills as that's what other companies do but nope they argued with me, gave me attitude and refused to send me the missing drills so the canvas is useless so now have to figure out what I need and how much and buy more drills from somewhere else because they messed up. How does that make sense. Avoid avoid avoid!!!!

9 kwietnia 2026
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Have you contacted our after-sales customer service email? This is our email: service@diamondartpaintin.com We suggest that you contact our email address. Currently, we are not sure which order you are from, and we hope you can contact us for verification.

Oceniono na 1 z 5

Very poor customer service

I was short some drills. I have contacted customer service and they asked for pictures. I sent them. They asked for more pictures, this time with the bag of drills next to the painting. I can’t do that, as I take my drills out and put them in other containers. I have a feeling they will not be sending the drills I need. I will never buy from them again. I only want what I paid for. Now I have a beautiful painting that is 99.8% complete. Useless.

20 września 2025
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Have you contacted our after-sales customer service email? This is our email: service@diamondartpaintin.com We suggest that you contact our email address. Currently, we are not sure which order you are from, and we hope you can contact us for verification.

Oceniono na 1 z 5

DO NOT ORDER FROM THEM

They did not send enough drills to complete the kit and when I contacted them (multiple times) they argued with me and did not send them. I included pictures of the amount of drills sent to me and the pattern to show that there were MANY missing drills.
The customer service team is very rude . I am only asking them to send what I paid for!
This also happened with a previous kit too and I had enough left over drills from my private stock to make up the difference.

4 sierpnia 2025
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Have you contacted our after-sales customer service email? This is our email: service@diamondartpaintin.com We suggest that you contact our email address. Currently, we are not sure which order you are from, and we hope you can contact us for verification.

Oceniono na 1 z 5

Not an honest company, awful customer service

I placed my order on the 7th of March, it is now April 11th, and I have not received my items. Their customer service is awful, they are refusing to refund my money and only offer: "Once you receive the items you can then start the refund process". If you never receive the item, how can you get a refund? It is obvious in my case that the item has been lost based on the tracking information and when asked for an update, they simply repeat what you can read. Not an honest company to deal with.

I have contacted you 6 times in regard to my package. I only get the tracking information repeated to me, which by the way, I am more than capable of reading for myself. You have repeatedly told me that I can start the refund process once I receive my package. However, you have yet to answer my simple question: How do I get a refund if I never receive the package? I also get notifications from the USPS regarding incoming packages. I was receiving them until the package "hit" Whittier, CA. The notifications stopped from the USPS and per your tracking, the package is stuck/lost in Whittier. It has been there since the 24th of March per your tracking info, and you have refused to look into it any further, offer to re-send my items, or even to refund my purchase, all of which I have asked you to do. Your customer service has been of no help whatsoever, has been demeaning in their comments and I will not refer any of my friends to this company in the future. I have several friends who enjoy doing this type of activity and this is a great loss of potential revenue to you due to your lack of service. So, once again, I ask on the 14th of April (items originally ordered on the 7th of March); How do I get a refund if I never receive the package?

6 marca 2025
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.

Oceniono na 1 z 5

Still HAVE NOT received anything I…

Still HAVE NOT received anything I have ordered.

15 listopada 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Please contact our dedicated service team at service@diamondartpaintin.com with a detailed description of your issue. We will track the status of your order for you.

Oceniono na 1 z 5

I did an order on Tupperware.eu…

I did an order on Tupperware.eu (20/10/2024) and did not receive my order in the meantime or any track about the status of my order.I even mailed twice with diamondartpaintin to inform about the status of my order but no answer at all .Can you say what are the next steps to ask my pay back of the order because I have no trust at all in the delivery anymore.

20 października 2024
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@diamondartpaintin.com with detailed information about your concern. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory resolution.

Oceniono na 5 z 5

After getting my first order figured…

After getting my first order figured out everything went very smoothly. received in good time, one box came a little damaged but nothing inside was. It ended up being the perfect experience. I will definitely order again.

2 listopada 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

I'm so glad to hear everything worked out and that you had a great experience overall! 🎉 Thank you for your kind words, and we look forward to your next order. 😊 If you ever need assistance, don’t hesitate to reach out!

Oceniono na 1 z 5

I placed my order 2 months ago and…

I placed my order 2 months ago and still haven't received it, very dissatisfied.

11 października 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

We sincerely apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@diamondartpaintin.com with detailed information about your concern. We assure you that we will find a solution to your satisfaction.

Oceniono na 1 z 5

Poor service, worse quality

Not only did it take three months from the time of my order to when I received it today but the quality is poor. I will not be ordering from this company again.

5 listopada 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you very much for your time and comment. We are sorry to hear that. If there is a problem with the quality of your order, you can always contact service@diamondartpaintin.com, we are sure that any problem will have an explanation and solution. We have also contacted you via email for more information.

Oceniono na 1 z 5

Never received

Real simple. I ordered in good faith. Money taken out of.my paypal.. then nothing. Received nothing. No update, etc. Just silence

30 października 2024
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

We sincerely apologize for any inconvenience this may cause you. We are sorry to hear that you did not receive your order. Please contact our dedicated service team at service@diamondartpaintin.com with details about your order. We will track the status of your order for you. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory solution.

Oceniono na 1 z 5

I did An order on Tupperware.eu en did…

I did An order on Tupperware.eu en did not recieve my order. I payed €120. I can not get any contact with the compagnie anymore.😡😡😡

20 października 2024
Opinia niezależna
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@diamondartpaintin.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.

Oceniono na 1 z 5

Didn't get my diamond art so why would…

Didn't get my diamond art so why would I rate a great score for something that hasn't come to my house

24 września 2024
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Odpowiedź od Diamondartpaintin

We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@diamondartpaintin.com
with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.

Oceniono na 5 z 5

Accurate order

Accurate order, quick delivery and easy payment

15 września 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you very much for your wonderful review!

Oceniono na 5 z 5

Ich war erst skeptisch

Ich war erst skeptisch weil ich viel über einen Scam gelesen habe. Aber es kam alles an! Die Bilder sind toll und es gibt sogar verschiedene Aufsätze für den Stift, wo man woanders draufzahlen muss! Ich werde definitiv nochmal bestellen, wenn die Bilder fertig sind!

15 września 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Vielen Dank für Ihr Verständnis und Ihre Unterstützung, wir wünschen Ihnen ein glückliches Leben!

Oceniono na 3 z 5

Shipping was fast and I received square…

Shipping was fast and I received square drills like to asked for but the 24x36 diamond painting is a custom and it was folded not rolled properly

15 września 2024
Logo Diamondartpaintin

Odpowiedź od Diamondartpaintin

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.

Please contact our dedicated service team at service@diamondartpaintin.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.

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