I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for t... Zobacz więcej
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I absolutely love this website.Prices are reasonable.I shopped trying to find the one that customize a persona photo and this website is by far my favorite.
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Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'... Zobacz więcej
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DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images thr... Zobacz więcej
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FLAT/RM A 12/F ZJ 300,300LOCKHART RD WAN CHAI HK, HK, Chiny
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I absolutely love this website.Prices are reasonable.I shopped trying to find the one that customize a persona photo and this website is by far my favorite.

Odpowiedź od Diamondartpaintin
I couldn't be more pleased with a company's customer service and products!! I originally purchased the Unicorn and Maiden and was so happy with it that I ordered Mystical Pathways. While waiting for that to come, I decided to order 4 more, not realizing until I hit the 'pay' button that I just reordered Mystical Pathways. I immediately emailed the company and was able to exchange it for another with no problems. They answered my email quickly and were so kind!! I love their products and their customer service is fabulous! I wish other companies I've dealt with were so accommodating to their customers. I would have to give them a 10 out of 10 for both product and customer service!!!

Odpowiedź od Diamondartpaintin
This canvas was an absolute treat to work on. The colors are awesome and it worked up really fast.

Odpowiedź od Diamondartpaintin

Odpowiedź od Diamondartpaintin
DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images three times. So I received three of the same thing.
I reached out to customer service to ask where the other two pictures are, and to ask if they can send them or give me a refund. They argued with me that I purchased the same image with a quantity of three. I explained over and over that is not the case, and they are being incredibly rude and not helpful and not willing to make the situation right.
I now have three of the same image, and am out $90. I ordered square drills with AB. They only sent one AB color and the square drills are not consistent size or shine at all.

Odpowiedź od Diamondartpaintin
Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'll send the missing drills as that's what other companies do but nope they argued with me, gave me attitude and refused to send me the missing drills so the canvas is useless so now have to figure out what I need and how much and buy more drills from somewhere else because they messed up. How does that make sense. Avoid avoid avoid!!!!

Odpowiedź od Diamondartpaintin
I was short some drills. I have contacted customer service and they asked for pictures. I sent them. They asked for more pictures, this time with the bag of drills next to the painting. I can’t do that, as I take my drills out and put them in other containers. I have a feeling they will not be sending the drills I need. I will never buy from them again. I only want what I paid for. Now I have a beautiful painting that is 99.8% complete. Useless.

Odpowiedź od Diamondartpaintin
They did not send enough drills to complete the kit and when I contacted them (multiple times) they argued with me and did not send them. I included pictures of the amount of drills sent to me and the pattern to show that there were MANY missing drills.
The customer service team is very rude . I am only asking them to send what I paid for!
This also happened with a previous kit too and I had enough left over drills from my private stock to make up the difference.

Odpowiedź od Diamondartpaintin
I placed my order on the 7th of March, it is now April 11th, and I have not received my items. Their customer service is awful, they are refusing to refund my money and only offer: "Once you receive the items you can then start the refund process". If you never receive the item, how can you get a refund? It is obvious in my case that the item has been lost based on the tracking information and when asked for an update, they simply repeat what you can read. Not an honest company to deal with.
I have contacted you 6 times in regard to my package. I only get the tracking information repeated to me, which by the way, I am more than capable of reading for myself. You have repeatedly told me that I can start the refund process once I receive my package. However, you have yet to answer my simple question: How do I get a refund if I never receive the package? I also get notifications from the USPS regarding incoming packages. I was receiving them until the package "hit" Whittier, CA. The notifications stopped from the USPS and per your tracking, the package is stuck/lost in Whittier. It has been there since the 24th of March per your tracking info, and you have refused to look into it any further, offer to re-send my items, or even to refund my purchase, all of which I have asked you to do. Your customer service has been of no help whatsoever, has been demeaning in their comments and I will not refer any of my friends to this company in the future. I have several friends who enjoy doing this type of activity and this is a great loss of potential revenue to you due to your lack of service. So, once again, I ask on the 14th of April (items originally ordered on the 7th of March); How do I get a refund if I never receive the package?

Odpowiedź od Diamondartpaintin
Still HAVE NOT received anything I have ordered.

Odpowiedź od Diamondartpaintin
I did an order on Tupperware.eu (20/10/2024) and did not receive my order in the meantime or any track about the status of my order.I even mailed twice with diamondartpaintin to inform about the status of my order but no answer at all .Can you say what are the next steps to ask my pay back of the order because I have no trust at all in the delivery anymore.

Odpowiedź od Diamondartpaintin
After getting my first order figured out everything went very smoothly. received in good time, one box came a little damaged but nothing inside was. It ended up being the perfect experience. I will definitely order again.

Odpowiedź od Diamondartpaintin
I placed my order 2 months ago and still haven't received it, very dissatisfied.

Odpowiedź od Diamondartpaintin
Not only did it take three months from the time of my order to when I received it today but the quality is poor. I will not be ordering from this company again.

Odpowiedź od Diamondartpaintin
Real simple. I ordered in good faith. Money taken out of.my paypal.. then nothing. Received nothing. No update, etc. Just silence

Odpowiedź od Diamondartpaintin
I did An order on Tupperware.eu en did not recieve my order. I payed €120. I can not get any contact with the compagnie anymore.😡😡😡

Odpowiedź od Diamondartpaintin
Didn't get my diamond art so why would I rate a great score for something that hasn't come to my house

Odpowiedź od Diamondartpaintin

Odpowiedź od Diamondartpaintin
Ich war erst skeptisch weil ich viel über einen Scam gelesen habe. Aber es kam alles an! Die Bilder sind toll und es gibt sogar verschiedene Aufsätze für den Stift, wo man woanders draufzahlen muss! Ich werde definitiv nochmal bestellen, wenn die Bilder fertig sind!

Odpowiedź od Diamondartpaintin
Shipping was fast and I received square drills like to asked for but the 24x36 diamond painting is a custom and it was folded not rolled properly

Odpowiedź od Diamondartpaintin
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