Dexters Estate Agents Recenzje 4106

Recently had a written report from Andrzej Szczepaniak (Property Manager) at Dexter's on the condition of my property which has been rented out for some time. - very happy with their proactive approach to monitoring the state of the flat. Good for me and good for the tenants.

Totally professional estate agents from initial viewing right up until move in. There were a few teething issues as you would expect and these were dealt with promptly and efficiently. Particular mention to Karl Reynolds who has been a delight to deal with on all accounts so far. Highly reccomend!

The worst of a bad bunch.

They valued our flat and pushed us to list at the higher end, confidently talking up demand. We trusted their advice. The flat went live… and for two weeks, nothing. Not a single viewing.

After just two weeks of zero traction, they came back and told us to drop the price by £50k. What was most frustrating was how it was framed, as if the pricing decision sat with us, when we had followed their original guidance. They then pointed to things like “only having one bathroom” as the issue, despite knowing that from day one.

So in reality, they set the strategy, it didn’t work, and then the responsibility to fix it was pushed back onto us.

Communication was poor throughout. You hear nothing unless you chase, and when you do, you’re met with defensiveness rather than solutions.

Ally Mirhamesh and Morgan from Chiswick branch were involved at different stages, but there was no ownership or continuity. After signing, we were left chasing basic updates, including when the property would even go live.

Despite all the promises, we got zero viewings in 6weeks, no meaningful updates, no reports, and no effort to improve the listing. We were even told the photos they commissioned weren’t good enough, but nothing was done about it.

In the end, it was clear the pricing and overall approach had been completely misjudged, and we exited the contract early.

If you’re selling, I’d stay well away - go with a local agent and don’t give your money to an agent who sells you a dream of ‘a big database’. Strong sales pitch upfront, very little behind it.

terrible, utterly unprofessional, both in knowledge and manner

We are landlords. We spoke to Karl at Finsbury Park Dexters yesterday about the new legislation coming soon in May 2026. The Renters Rights Act.
Karl was very personable and helpful, appeared to be very well informed and confident in the subject. He clarified the situation with us and gave us a lot of confidence. We were very grateful for his imput. It was a pleasure to speak with him.

Great experience renting our property with Dexters for the last 2 years. Leighton Hanson has been super helpful, always quick to respond and we feel very reassured that things are being looked after while we're away.

I’ve had a brilliant experience renting through Dexters. Since I live abroad, I needed an agency I could truly rely on, and they have exceeded expectations. They dealt with everything seamlessly, meaning I’ve had zero stress despite being in another country. Huseyin Tas was very professional, incredibly responsive, and always helpful. Highly recommended for anyone needing a hands-off, reliable service!

Alex has been a pleasure to deal with, he is professional, responsive and always keeps me well informed. He’s proactive and reliable, making the whole experience smooth and stress-free. Highly recommended.

Looked at 2 properties advertised by Dexters. All of a sudden, I am receiving phone call after phone call, email after email from every single Dexters branch, being spammed about every single property they have for rent, regardless of my requirements. I have emailed each branch and complained, they ignored me completely and continued to spam me. I blocked all their phone numbers and they continued to call me on mobile phones. I have sent complaint letters and told them next time I receive another email I will contact the police for harassment and I'm still getting emails this morning.

Dexters are letting my property in East Dulwich and Leighton has been very active in helping me deal with issues in the property ,always active and continually updating the tenants with information. Communication is key .

I recently had a few issues with a water leak and both Yasmine and Charlotte at Dexters went far and beyond helping resolve the matter. I’m truly grateful for all the extra work they put in to solving the issue and chasing people to resolve everything during an extremely difficult situation. Thank you to both again for delivering an exceptional service and customer care.

I’ve had a great experience with Dexters while managing a property. The service has been professional, efficient, and reliable throughout. A special mention to Hasset, who has been incredibly helpful—always responsive, proactive, and a pleasure to deal with. Highly recommend!

Yasmine provided exceptional service throughout my move out process. She went above and beyond to answer all of my questions clearly and promptly, making what could have been a stressful experience much easier! I couldn’t have asked for better support, a well-deserved 5 star service.

Yasmine has given me a 5 star service with helping me with getting the maintenance repairs getting done in a quick timeframe and 1 am very pleased with the repairs

I recently completed a tenancy replacement with Bailey who was amazing! He is incredible at his job, very efficient and extremely patient and willing to explain every step along the way! He made the whole process seamless and so much easier and would recommend him and his team to anyone looking to rent!

I have recently been in the process of purchasing a property and initially had a very smooth experience placing my offer. However, after being handed over to a different agent, things became more challenging

There seemed to be very little handover between agents, which meant I had to resend and re-explain outstanding items. Communication feels quite rushed at times, and I don’t feel fully supported or guided. A more proactive approach and clearer follow-up would make a big difference

I appreciate that the process can be busy and complex, but better continuity and communication and a more proactive agent would really help improve the customer experience

Lorraine Fisher was most helpful, speedy, and efficient when we needed maintenance in our flat! Thank you!

Every experience I've had with a number of their lettings offices has been a nightmare - exasperating, irritating and stressful. I've had cause to complain to head office three times.

Moving In.
Moving is stressful enough.
And after initial inspection of the flat we found the dishwasher to be broken.

Hettie sent us an email during the first week as being a point of contact for housing maintenance, this made it easier to know who to address our concerns to.

We sent her a detailed email with some of the more urgent queries.

She responded promptly.

We also called Dexter's and we looked for Hettie, and we were on the phone with her. Sometimes speaking to a human is reassuring.

Lodged our request Monday afternoon. We get an email saying an engineer is coming Wednesday morning to assess.

Contacted the Lettings team at Lewisham with a query re an erroneous Utilities Bill received from Ovo. Many thanks to Aisha Riley for coming straight back to me, then her contacting Ovo and resolving the issue the same afternoon. Great service as usual from Dexters. Many thanks.