Design My Case Recenzje 

I received a case on the 20th of April from Design My Case, which I noticed had several printing defects on it. I reached out the same day to their customer service email, which responded after several follow-up emails were sent. My email was apparently forwarded to management for review on the 30th of April.

After some more follow-ups, on the 13th of May, a customer support manager said that they had escalated it "to ensure an immediate response and resolution".

Almost a month on, after several more follow-ups, I have not received that response, let alone a resolution. I'm doubtful at this point if I even will.

Annoyingly, I have used cases from Design My Case before, and they've been a high quality (hence the two star review, rather than one) - this is the first time I've had such an issue. At this point, however, it looks like I'm stuck with a faulty case, since their customer support has ignored a month and a half's worth of emails. In the future, I'll most likely consider alternative stores in order to avoid the risk of having to deal with customer support.

May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit.

I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sent a case for an S22. New case issued and arrived quickly

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat. On responding, I was told NFC is not compatible with the case and it's stated in the description of the case, which I can't seem to find anywhere. When I asked support to show me where it's stated they don't reply, which is not shocking at this stage. I was offered a discount on another case - why would I want another case when this one doesn't work as advertised?

Very easy to order photo upload phone case. Arrived very quickly. Excellent quality and reasonably priced. Would recommend.

Easy to up load my design. Fast and efficient service.
Phone case looks great

Great products, very quickly delivered. Have purchased before and yet again, very pleased

Great service . Product as described. Recommended

Really easy to use website and designing the phone cover was really easy.
Well priced as well for such a quality product.

High quality photo personalisation, robust case and very quick delivery thank you

Excellent service, amazing quality, would highly recommend this company to anyone!! 5✨️

Excellent phone case and quality, customizing was so simple and arrived safe and quickly and wow as I said the quality is amazing. Thank You

Arrived quickly and good quality. Very happy with my purchase.

I was just happy with the service all round and my friend really loves the case.

This case was simple to design and the finished product is fabulous- so pleased with it. It was bought as a gift and the recipient loved it. Good quality product, would definitely recommend.

Really good service and great product. Good value for money

Order a phone cover begining of March, still waiting for it but I lost hope. Customer Service doesn't work, Chat assistant the same.

EDIT: the company says they contacted me and they didn’t receive a response but that’s NOT TRUE

The photo is a great quality, as is the case. Only down side is that I can't use my banking app to pay without having to take the case off ...

Great quality! So pleased with my purchase. The finish on the case is glossy like a mirror. The actual print is perfect. Top quality indeed.

I would highly recommend this company if you want a photo printed on your phone case. I was really happy with mine and pleased with the quality.

Everything about D-M-C is great. The ordering process is easy, you make your design, take a picture of it and upload it, then take a short wait. The case is perfect and looks great. Very happy to recommend them if you want a personalised case for your phone.