Initially phone case looked brilliant - was really pleased. Within weeks of being used however case has fallen apart. Multiple attempts at trying to contact the company to resolve but not a single... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Easy online experience, arrived a day ahead of schedule, and the toughness of the case seems to be of a good quality. The print came out a little darker than I would have hoped, though I had pri... Zobacz więcej
Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Zobacz więcej
Reakcja na opinię
I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.
Dane kontaktowe
Zjednoczone Królestwo
- info@designmycase.co.uk
- designmycase.co.uk
4,2
Dobra
688 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 26% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Decent Case , Crap customer service, AVOID LIKE THE PLAGUE
Personalised case does fit phone well but does block contactless capability of phone (Pixel 8 Pro) also design on website shows full coverage but am left with a large black empty bar
Customer services none existent, as I don't think either of these issues are correct
Had to revert to old case to use contactless
UPDATE: RESPONSE SAYS TO CONTACT LIVE CHAT BUT NOONE EVER ANSWERS emails go days and weeks without response and all the offer is a discount on a product that doesn't or definitely didn't state it doesn't work with Contactless, AVOID LIKE THE PLAGUE
17 lipca 2025
Opinia niezależna
Odpowiedź od Design My Case
Hi Chris
Thank you for your feedback. We’re glad to hear the case itself fits your phone well.
To clarify: our Impact Cases are listed in the product specifications as not compatible with Qi wireless charging or NFC/contactless functions due to the protective materials used.
We do also offer several other case types that are fully compatible as seen on the website
If the print area you received looks significantly different from what was shown, our team is more than happy to review this further — please reach out via live chat or our support email so we can assist you further.
Kind regards
The DMC team
It is an amazing phone case
It is an amazing phone case, I couldn't be happier with it, the quality and the printing is very good and I have a very personal phone case designed specifically for me.
The service was quick, professional and reliable.
21 lipca 2025
Opinia niezależna
Samsung case
I’ve purchased custom case for Samsung phone and it was perfect fit and good quality. Arrived in good time,three days later. Highly recommend the company and they products.
17 lipca 2025
Opinia niezależna
It was easy to personalise my phone…
It was easy to personalise my phone case, due to good instructions, the phone case arrived quickly and it's really good quality, this is the second case I've purchased.
6 czerwca 2025
Opinia niezależna
Fantastic!
So simple to design and order, then wait for it to arrive! High quality product and image reproduction superb
17 czerwca 2025
Opinia niezależna
Great Service.
Excellent website layout and easy to make your own case. Case arrived in good time and was great quality.
4 lipca 2025
Opinia niezależna
Phone case came amazing and was very…
Phone case came amazing and was very clear pictures. I would definitely recommend.
18 lipca 2025
Opinia niezależna
Quick fast and a quality case 👌
17 lipca 2025
Opinia niezależna
Ordered a phone case last minute for…
Ordered a phone case last minute for father’s day! Delivery was fast and the product is amazing. I had a case made for my partner with our two dogs on as one had recently passed away and my partner was blown away by how amazing it was the photo was printed brilliantly really bright and clear! Will definatly use again
13 czerwca 2025
Opinia niezależna
The phone cover came faster than…
The phone cover came faster than expected and the quality is probably the best quality
12 lipca 2025
Opinia niezależna
Better than I expectee
Made exactly to how I wanted in fact even better and came really quickly. The quality is so good and customer service is brilliant. Thanks so much
7 lipca 2025
Opinia niezależna
Gorgeous phone case
The phone case is brilliant. Very easy to upload a favourite photo on the website. When the phone case arrived, it looked exactly like it did on the order. Everyone asks where I got it from.
17 lipca 2025
Opinia niezależna
SEANY BOY
When ordering everything was so easy from picking the photo the colour ordering and it was a quick delivery I was delighted with the finishing product anyone looking for a personalised phone case or wallet this is definitely who you should order from it was done to a very high standard and the price was very reasonable .Design my case is the best I’ve ordered from deserve 5 star
3 lipca 2025
Opinia niezależna
Received my daughter's personalized…
Received my daughter's personalized phone case swiftly, with no issues. She is very happy with a case covered in photos of her and her favorite people... Amazing service!
4 czerwca 2025
Opinia niezależna
Quick, simple and a very good product
The design process was quick and straightforward. I received the completed case extremely quickly and it was exactly as I had ordered.
8 lipca 2025
Opinia niezależna
I am really pleased with my phone…
I am really pleased with my phone case,came really quickly and were very helpful.Would recommend.
11 lipca 2025
Opinia niezależna
Order has not arrived.
Order has not arrived.
Ordered a phone case as a gift a month ago and it has not arrived. Contacted customer service but radio silence and when they do respond, they are unable to give me an update on my order for tracking purposes.
17 lipca 2025
Opinia niezależna
Poor Quality
Poor quality. After about 10 months the iPhone case is literally falling apart. Contacted them but they only offer 180 days warranty.
Follow up service from them was poor.
16 lipca 2025
Opinia niezależna
Odpowiedź od Design My Case
Hello Chris,
Sorry to hear about the issue with your case after 10 months. Our standard warranty is 180 days, and while we can’t apply it retroactively, we’re always happy to help where we can. Feel free to reach out to our team for further assistance.
Kind regards
DMC team
Superb customer service
I have to say Design My Case have a superb customer services, Thank You to Bethany. I will certainly be back in the future.
30 maja 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.