Delta Faucet Recenzje 

Bought shower trim & rough valves for 2 bathroom remodel. Bought directly from Delta online. Plumber recommended another brand. Since it was 2 orders, I sent each back as separate return. Took about 6 wks and numerous calls to get my money back. Second return has been 3 wks, called today and got no answers. If you buy direct from Delta hope you don't have to return it. If you have an installed Delta, keep your fingers crossed you don't need answers and help from customer service.

Called in because my bathroom sink faucet handle is locked up. It's really hard to turn if it will turn at all. The guy who took my call was super nice, patient with me and professional. It was a pretty easy process to go through despite my not having a whole lot of info about the actual faucet on hand. I had looked up what I believed it to be ahead of time just in case, but he was able to use video chat to confirm it. Theyre sending out a replacement and we'll be up and running again in a few days. Super easy. If only other companies made it this smooth for customers when there was an issue....

I contacted Delta customer service regarding a shower faucet problem and received a response the same day.
My faucet is over 10 years old and knew it was past warranty but asked if parts were available.
The customer service rep investigated my faucet to identify model and is sending replacement parts at no cost to us.
I have always loved Delta and will continue to purchase their products.
Instructional links to install were also provided as well as an offer to assist via phone or email if there is trouble installing the parts!
Maybe the people with problems did not handle their requests with courtesy or respect for the people they dealt with???

I called delta faucet for troubleshooting advice for my tub and shower faucet. I'm not a professional and could only describe the model and problem I was having. Rachel, the customer service agent I spoke with was right on it. She understood what I was talking about and had answers for me right away. In this day of terrible customer service, this was a wonderful experience. Thank you Rachel for your help and Delta for hiring a very capable and nice person.

Very disappointed in the modern Delta parts. A new nine month old faucet, (169.o$) already leaking. You pay more and get less. I dont recommend and Delta products, unless you like to repair stuff constantly.

My spray faucet is 5 years old and already worn out, leaking. I’m a 60 year old so no kids playing with it, just piss poor quality and my local hardware stores won’t exchange it. Cheap China made crap that they don’t stand behind even though they promise warranty, the LIE. There is no warranty unless you keep the bill, which they know people won’t after a year so they always win by lying about their warranties.

I always bought Kohler products, but for my new bathroom, I've decided on Delta because I liked their Zura design. It cost $1,500 for the shower system, plus almost $600 for the matching faucet.

As soon as the project was done, the faucets will have spots on them. Very HORRIBLE spots! To keep it clean, it's not just a simple wipe-away the water, you have to really polish it. As soon as you take a shower, the faucet will look like you haven't cleaned it in years!

I called Delta, and they claim it's user error. They said I have to clean it very well AFTER every shower. They wouldn't stand behind their products. DO NOT GET THEM, unless you love cleaning after every shower.

Did you know that Delta Faucets have a lifetime warranty? Even my old shower faucet. I wanted to repair this old Delta faucet that after 30 years began to leak.
Not sure what I needed and so confusing I googled Delta customer service online that gave me a number to call. I took a picture of it for the very patient representative and she said normally these parts were $19.00 but as a complementary service she would mail the parts free of charge. Wow I was happy but what happened is my roommate through away the envelope,not knowing that it held the small springs and seals for my faucet.
I had to call back and reorder the parts expecting to pay for them . I told the representative honestly what happened and that I would like to reorder. To my surprise Delta sent the parts a second time free of charge.
THANK YOU DELTA FAUCETS COMPANY! I would recommend Delta for your next purchase. They are hands down a quality product !

Delta Faucet widespread bathroom faucet installed 2022 handle cover cracks. Contacted Delta and two weeks later a new set of handles arrived, and my plumber installed them. Very happy with the process and service from Delta, had to send photos and model number with issue explained, I also still had a receipt from 2022.

I rarely give a review this positive but I simply can't deny this company credit for the exceptional customer service I was provided. I started having issues with my hydro rain dual shower head. I exhausted all other options (product manual, online forums, youtube etc) before resorting to contacting Deltas customer support team via live chat. Like many companies these days the initial chat was between myself and an A.I. bot. But unlike most other companies once I was alerted I was being transferred to a real person, I didn't have to wait forever to connect, within 30 seconds I was conn and chatting with my support specialist Christina. I explained the issue, provided basic information and provided a few photos they requested. In less than 30 minutes from first starting the live chat Christina informed me I would be receiving a total replacement of my shower head system at no charge. No fuss, no hassle, no need to provide endless details or "proof" of anything. Just a general idea of when it was first purchased (which was nearly 3 years ago btw) and it wasn't a problem when I couldn't recall for certain where it had been purchased from. I had gone into this expecting, at best, a troubleshooting guide to follow to fix the problem I was having so to come out of it with a whole new replacement system, with no cost to me was beyond my wildest dreams.

I highly recommend reaching out to their support team (via their direct website) for any needs regarding a delta faucets product. They will take care of you!

Not happy with Delta after calling for a replacement for a leaking faucet, they would not help at all.

They never delivered my faucet. When I called they promised a refund. After 30 days and 4 phone calls, I still don't have my refund. I'm a contractor and this problem has cost an issue with my customer. To make things worse, the customer service person was rude and unprofessional. They tell me a different story every time.

Really bizarre … to have a lifetime warranty honored they want the original receipt … how do you give a receipt on the purchase of a house ….

Customer service terrible. Searched by model number and placed an order. When i realized two minutes later the item presented was different than my search, customer service said two minutes was too late and they could not cancel the order. Only option was for me to pay to ship it back.

I purchased a product from their website on October 24, 2024. I returned it on November 18, 2024 never used. I have a tracking number that they received it November 20, 2024 and their policy on their website states 90 day return policy.

I’ve called four times, the last being January 7, 2025 and a fifth time today with no resolution.

It is January 15, 2025 and I still have not received the refund nor an answer as to why this company is holding the product and the $175.47 I originally paid them for the item, only am able to talk to a woman there who is very robotic and not willing to help.

I received two case numbers, both times the refund was supposedly on the way I was told in 3-5 days.

It’s a small amount but it’s ridiculous if this is their policy to try not to refund what you rightfully are entitled to.

We are a local plumbing company and will not be installing any delta products nor will we service them.

Great customer service. While we went back and forth several times with parts to repair in an attempt to trouble shoot the problem, in the end they sent me a new faucet. They were helpful and friendly every step of the way.

I made a purchase of a recertified kitchen faucet from the Delta outlet. After removing my old damaged faucet I began to install the Delta faucet. Unfortunately the box was missing the weight that allowed the faucet sprayer to retract. I called Delta customer service and they said they would mail me the missing part. I instead requested a refund since I did not have a working faucet. A return authorization was issued but did not include cost of return shipping. I contacted customer service again indicating that Delta should pay the return shipping since their error, the missing part, was not my fault. They initially denied the request. When I indicated I would share this in a review they changed their mind and indicated that I would receive an email with a return label. It did not arrive when expected. My next contact to customer service resulted in me being told that there had been a change and that they would not pay for the return shipping. I asked to speak to a supervisor and the customer service rep's supervisor indicated that they would take my request up with the next level of management and get back to me within 48 hours. That time has now passed. This has been one of the most frustrating interactions with a large corporation that I can remember. I advise others to avoid making any purchases from the Delta Outlet.

A kitchen faucet, 3 years old, supposedly with "lifetime warranty". It broke down on 3rd year, started leaking from base. Replaced the cartridge with a delta part, and client paid for it. Still leaking - I guess from the body itself. I called Delta customer service - show me a receipt for the cartridge, show me a receipt for the faucet, send me a video of the leak, send me this, send me that, and the call us again. I am disgusted with Delta! Client prefers to pay for a new faucet than dealing with them scammers from Delta! I am not going to use delta Fixtures ever again. Only Kohler, and American Standard!

Purchased two Delta faucets new in the box. Professionally installed. One found to be defective by a hired professional licensed plumber. I contacted Delta Faucet Customer Service offering to pay to return at my own expense, so they could learn from the quality issue. They refuse to send a replacement faucet. Over an hour on the phone with three separate people from Customer Services (Simone, Jonathan and Reva) only to get they same messaging. They will not stand behind their brand and replace the defective faucet. Poor, poor, poor! I emailed Jill Ehrens, President, requesting for her to engage. I expressed I didn’t believe this was the quality or customer service she would desire under her leadership. I really do hope she will, to correct the issue.

I really appreciate Delta for working with me recently by providing the replacement cartridge to my Delta monitor tub faucet. I was able to find a plumber willing to work with me too by charging me less if I provided the part. I have eye doctor appointments to worry about and really needed the help this time. It didn't even take too long to get the part. I'm grateful. Thank you Delta.