Our bbq arrived on time and we are very pleased with our purchase. There was an issue with the temperature gauge which didn’t work. We emailed customer service and the response was excellent. A r... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Zobacz więcej
Reakcja na opinię
We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Zobacz więcej
Reakcja na opinię
Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Dellonda
Napisane przez firmę
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Dane kontaktowe
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Zjednoczone Królestwo
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Product, Poor Instructions
The Desk is Great, but the Instructions were Poor :(
13 października 2025
Odpowiedź od Dellonda
Hi Adam,
Thank you for your feedback and for letting us know you’re enjoying the desk! We’re sorry to hear that the instructions weren’t as clear as they should have been — we really appreciate you bringing this to our attention.
Thanks again for your review and your support!
Best regards
The Dellonda Team
Much better than Amazon
Much better than Amazon. No issues with DHL kept me informed. Heard knock on Door. Driver had already offloaded from his van my order. Three failed attempts to get this order from Amazon due to DPD
Will go direct to Dellonda in future as price is competative and i got next day delivery no issues!😃
16 października 2025
Odpowiedź od Dellonda
Hi Robert,
Thank you for your kind words. They really mean a lot to us. If you would like to order through us again, please feel free to use the discount code HAVE10 for a 10% discount via our website.
Many thanks!
Team Dellonda
Five star service had trouble with my…
Five star service had trouble with my delivery from the Courier. Spoke to the supplier and wouldn’t rest until they sort it out the issue.
Massive thank you and the hob works amazing👍😃
6 października 2025
Odpowiedź od Dellonda
Hi Billy,
Thank you so much for your wonderful review! We’re really glad we could help get your delivery sorted and that you’re happy with your new hob. Your patience and kind words mean a lot to us. Enjoy your new appliance, and please don’t hesitate to reach out if you ever need anything else!
Kind regards
Team Dellonda
Odpowiedź od Dellonda
Hi Stephen,
Thank you so much for your kind words! We're really glad to hear you were happy with our prompt response.
If there's anything else we can help with, please don’t hesitate to get in touch. We're always here to help!
Kind regards,
Team Dellonda
Item as described
Item as described, arrived super quick, at a great price. So whats not to like?
Only criticism is i wish the illumination could be permanently swithed on.
3 października 2025
Odpowiedź od Dellonda
Thank you so much for your kind words. We will take your comments into consideration as we appreciate your feedback.
Many thanks,
Team Dellonda
Odpowiedź od Dellonda
Hi David,
Thank you so much for your kind words. We appreciate it greatly. If you ever need anything else then please don't hesitate to ask.
Kind regards,
Team Dellonda
Odpowiedź od Dellonda
Hi Karen,
Thank you for your 5 star review. It means a lot for us and we are very glad to hear that everything went smoothly.
If you ever need anything else, we are happy to help.
Kind regards,
Team Dellonda
Very happy with the purchase
The desk was delivered on time as mentioned and was super easy to setup. Also, the quality is phenomenal. Works like described. 100% recommend to anyone looking for a quality product and at a brilliant value for money.
18 września 2025
Odpowiedź od Dellonda
Hi Ashutosh,
Thank you so much for your kind words and fantastic review! We're so glad to hear that your desk arrived on time and was easy to set up.
It's great to know that the quality met your expectations and that you're enjoying both the product and the value it offers. Your recommendation means a lot to us. Thank you for choosing us!
Kind regards,
Team Dellonda
Odpowiedź od Dellonda
Hi Jayne,
Thank you for your feedback and lovely 5 star review. It means a lot to our team so thank you again!
Any issues you can get in contact with us.
Kind regards,
Team Dellonda
Outstanding service
16 września 2025
Odpowiedź od Dellonda
Hi there,
Thank you so much for your lovely 5-star review!
It means so much to the team.
Many thanks
Team Dellonda
Ordered and delivered within two days.
9 września 2025
Odpowiedź od Dellonda
We're so happy you are pleased with this service. Please don't hesitate to get in touch if you ever need anything else.
Many thanks,
Team Dellonda
Great design and quality
Great design and quality. A really good looking desk that brightens up my studio. A very useful drawer and USB ports. Very speedy delivery and great packaging too. 10 out of 10 !!
31 sierpnia 2025
Odpowiedź od Dellonda
Hi Clare!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the design and quality of your new desk, and that it's brightened up your studio space. It's great to know the drawer and USB ports are proving useful too.
Thanks again for taking the time to share your experience. If you ever need anything else, we're always here to help.
Kind Regards
Team Dellonda
Odpowiedź od Dellonda
Thank you for your kind words. We appreciated them greatly.
Many thanks,
Team Dellonda
Odpowiedź od Dellonda
Hi Alison!
Thank you so much for the 5-star review! We're really pleased to hear that your order arrived on time and that you're happy with the quality of the product.
We truly appreciate your support, and if there's anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Team Dellonda
Thank you Victoria
Just want to say a massive thank you to Victoria who helped me with an issue with my oven. From start to finish nothing was too much trouble and her customer service was excellent she is a credit to your team. Even though we had a bit of an issue with pick up and delivery of my item everyone involved was extremely helpful and polite and I appreciate all the help I received. I would recommend this company to everyone. Thank you again
4 września 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Kimberley!
Thank you so much for your wonderful review, it truly means a lot to us!
We’re so pleased to hear that Victoria was able to support you so well throughout the process. She is indeed a valued member of our team, and your kind words will mean the world to her. We’ll be sure to pass along your lovely feedback.
While we’re sorry there was an issue with the pick-up and delivery, we’re really glad to know our team could make things right and provide a positive experience overall.
Your recommendation is the highest compliment we could receive, and thank you again for taking the time to share your experience.
Kind Regards
Team Dellonda
Amazing quality for the black 140 x 70…
Amazing quality for the black 140 x 70 cm standing (70 kg) desk. Exceeded my expectations to be honest. The customer service and delivery speed was exceptional too. I'd happily buy from them again in the future.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Sam!
Thank you so much for your fantastic review! We're thrilled to hear that the desk exceeded your expectations, both in quality and service. It's great to know you were happy with the delivery speed and our customer support as well. We truly appreciate your kind words and would be delighted to welcome you back anytime in the future. Enjoy your new desk!
Kind Regards
Team Dellonda
Odpowiedź od Dellonda
Hi Kevin,
Thank you so much for taking the time to leave us this review. We’re delighted to hear that you’re pleased with your purchase and found the product to be well constructed, easy to assemble, and delivered on time.
Your feedback means a lot to our team, and we hope you enjoy using your new product for a long time to come, and we’ll be here should you ever need anything in the future.
Best regards
The Dellonda Team
Great communication and customer service
21 sierpnia 2025
Odpowiedź od Dellonda
Hi Peter,
Thank you so much for taking the time to leave us this review. We’re really pleased to hear that you found our communication and customer service to be great — our team works hard to make the process as smooth and supportive as possible, so it means a lot to know it made a difference for you.
Your feedback is greatly appreciated, and we look forward to helping you again in the future.
Best regards
The Dellonda Team
very prompt delivery
20 sierpnia 2025
Odpowiedź od Dellonda
Hi Terry!
Thank you so much for the great review! We're really glad to hear your order arrived promptly.
We hope you enjoy your purchase, and please don’t hesitate to get in touch if you need anything in the future!
Kind Regards,
Team Dellonda
Fantastic quality and excellent delivery
Fantastic quality and excellent delivery
28 sierpnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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