Our bbq arrived on time and we are very pleased with our purchase. There was an issue with the temperature gauge which didn’t work. We emailed customer service and the response was excellent. A r... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Zobacz więcej
Reakcja na opinię
We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Zobacz więcej
Reakcja na opinię
Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Dellonda
Napisane przez firmę
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Dane kontaktowe
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Zjednoczone Królestwo
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Your customer service team are billiant
Your customer service team are brilliant. From my initial enquiry when I was asking technical questions all he way through to delivery the team were very friendly and helpful, particularly Victoria and Maddie.
16 grudnia 2025
Odpowiedź od Dellonda
Hi Martin!
Thank you so much for your lovely 5 star review! We’re so glad to hear that you had such a positive experience speaking with our team regarding queries and delivery.
Our customer service team always aims to be friendly and helpful, so your kind words really mean a lot to us. We’ll be sure to pass on your feedback to Victoria and Maddie, and they’ll be thrilled to hear it. Thanks again for taking the time to share your experience!
Kind regards,
Team Dellonda
I wanted a way to provide tea/coffee to…
I wanted a way to provide tea/coffee to our club of about 25 folk. A kettle wouldn't do so I looked online and saw this British made water boiler from Dellonda at just under £60. Glad I bought it as it is quick to boil the 10litres, portable, doesn't drip and once at temperature keeps the water hot. Had it a month now and so cannot tell you how many years it will last but so far an excellent buy. It arrived punctually and well wrapped. Sturdy and no annoying water drips from its tap. Good value for money.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Mr Danson,
Thank you very much for taking the time to leave such a detailed 5-star review. We’re really pleased to hear the Dellonda water boiler is working so well for your club!
Thanks again for choosing Dellonda. If you ever need anything, we’re always happy to help.
Best regards,
The Dellonda Team
Good team Dellonda
Here, I would like to thank you again for your timely assistance and sincere, heartwarming service. This has strengthened my confidence in the quality of your company's products and your reliable after-sales service. This is a place where I can shop with peace of mind, and I highly recommend it to my family and friends.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Joey,
Thank you so much for taking the time to leave such a kind and thoughtful review. It truly means a lot to us to know that our service gave you confidence in both our products and after-sales support. We take great pride in caring for our customers, so your feedback really made our day.
If we can ever assist you again, please don’t hesitate to get in touch — we’ll always be happy to help.
Best regards,
The Dellonda Team
Got what I wanted straight away and…
Got what I wanted straight away and order was adjusted by person who picked up on me ordering with wrong code. Saved a lot of hassle
3 grudnia 2025
Odpowiedź od Dellonda
Hi Michael,
Thank you for your lovely review, we are always happy to help.
Very glad to hear you are happy with your experience with us and if you need anything else, please get in contact with us.
Many thanks,
Team Dellonda
Wine cooler
Very pleasant & helpful customer service when e mail didn't come through, item well packaged & delivered as described, easy to use website
30 listopada 2025
Odpowiedź od Dellonda
Good morning,
I'm so glad you are happy with our product and we were able to assist you to the best of our ability.
If you ever need anything else, please don't hesitate to get in contact with us, we will be happy to help.
Many thanks,
Team Dellonda
Excellent customer service
This company's customer service was exemplary! There was a problem with our first delivery. We contacted Dellonda and Maddie could not have been more helpful. The response was professional, friendly and efficient and within the shortest time possible we received a replacement. Well done Dellonda, we would definitely use your company for future purchases
27 listopada 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Cindy,
Thank you for your kind words and I'm glad we were able to help you.
If you ever need anything else, please do get in contact and we will be happy to help.
Many thanks,
Team Dellonda
the ease use.
26 listopada 2025
Very helpful customer service
Having had some problems with a Dellonda Coolbox I called and spoke with Zena who was extremely helpful and assisted me in ordering the required parts
So thank your for a first class service
3 grudnia 2025
Opinia niezależna
Fast sales and Service friendly staff
Fast sales and Service friendly staff
Would recommend anytime
20 listopada 2025
Odpowiedź od Dellonda
Hi Dennis,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our team and service. Your recommendation means a lot to us!
Best regards,
The Dellonda Team
Very pleased overall
Package arrived promptly, intact, and complete. Assembly was a doddle, very good quality materials and machining, very pleased with the purchase.
19 listopada 2025
Odpowiedź od Dellonda
Thank you for your kind review. Very please our product lived up to your standard. If you ever need anything else then please let us know.
Many thanks,
Team Dellonda
Excellent customer service
Excellent customer service from Victoria, my enquiry was responded to quickly with all the information required to place my order. Order was fulfilled and my delivery turned up the following afternoon.
19 listopada 2025
Good price on a chest freezer with next…
Good price on a chest freezer with next day delivery.
17 listopada 2025
Odpowiedź od Dellonda
Hi Karen, thank you for your kind words and I am glad it arrived in time for you. If you ever need anything else please do not hesitate to get into touch with us.
Many thanks, Team Dellonda
Very fast delivery of wine fridge
Very fast delivery of wine fridge. Appears as expected.
16 listopada 2025
Odpowiedź od Dellonda
Hi Robert,
Thank you for your kind words! It means a lot for our little business.
If there is ever anything else you require, please let us know.
Many thanks,
Team Dellonda
DH66 sit and stand desk
DH66 sit and stand desk, good product, competitively priced and works as described, speedy delivery and reasonably easy to easy to assembly at home.
2 listopada 2025
Odpowiedź od Dellonda
Hi John!
Thank you for the fantastic review! We're delighted to hear you’re happy with the desk and found it competitively priced, easy to assemble, and delivered quickly. We hope it serves you well, and if you ever need any support, we’re always here to help!
Kind regards
Team Dellonda
Quite happy with the result but i would…
Quite happy with the result but i would have given five stars if i had been able to send the broken one back for a repair , seeing it had just come out of warranty. A saving of buying a new heater may have been more beneficial
4 listopada 2025
Odpowiedź od Dellonda
Hi Michael,
Thank you for taking the time to share your feedback. We’re sorry to hear that the experience didn’t quite meet your expectations, but we’re glad our engineers were able to carry out the necessary repairs, and replace the required parts on several of your patio heaters.
We completely understand your frustration about not being able to send the previous one back for repair, as it was out of warranty. We always aim to offer the best possible value and support, so we appreciate your comments and will take this on board when reviewing our warranty options. We’re pleased that you’re happy with the final result and hope your heaters are now working perfectly.
Kind Regards
Team Dellonda
Odpowiedź od Dellonda
Hi Linda,
Thank you for your kind words. We appreciate it greatly.
If you ever need anything else, please let us know.
Many thanks,
Team Dellonda
Overall quite seamless from placement…
Overall quite seamless from placement of order to receipt of goods. I would like to have bought both the fridge and the 240 volt adapter direct from Dellonda.
However the fridge was cheaper when ordered through eBay 🤷♂️. I couldn’t get the adapter from eBay 🤷♂️.
27 października 2025
Odpowiedź od Dellonda
Hi Gordon,
Thanks so much for your lovely review! We’re really glad to hear everything went smoothly from ordering to delivery — that’s exactly what we like to hear!
If you ever need any assistance, please don’t hesitate to reach out to our team directly — we’re always happy to help.
Best regards
The Dellonda Team
Chewed up remote!
Our puppy decided to chew up the remote for our Dellonda glass panel heater. Fortunately we made email contact with Maddie in the Dellonda customer support team.
Within hours a new remote was dispatched and has Chewednow arrived.
Thank you Maddie, Victoria and others in the support team. You are amazing.
5 listopada 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Barry,
Thank you for your kind words! Hopefully all will be well between your puppy and the new remote.
If you ever need anything else, please don't hesitate to ask.
Many thanks,
Team Dellonda
Fantastic customer service &…
Fantastic customer service & supernatural delivery
14 października 2025
Odpowiedź od Dellonda
Hi Janet,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear you enjoyed our customer service and speedy delivery. Your support means the world to us, and we can’t wait to serve you again soon!
Best regards
The Dellonda Team
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