I have been purchasing items from the particular company for more than a decade when I started high end collecting, and still do. Prompt and efficient service. Their team is very responsive, he... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I've been a Darkside customer for a little more than a decade. Always super fun to chat with them (whether it be statue related or not). Prices that rival the majority of the European market too. Alwa... Zobacz więcej
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I have been a customer of them for over 10 years, I bought most of my statue collection there. I've never had problems. Quick, nice, super payment system in installments. The best support I've ever h... Zobacz więcej
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I've had no worse experience collecting than I've had with Darkside Collectables Studio. Over a year ago, I preordered a figure. Despite repeated assurances, the figure never arrived. One promised dea... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We take every review seriously, but for full context: we've maintained over 1,000 positive feedbacks and a 100% positive rating on eBay since 2002, over two decades of consistent service to collectors worldwide. Like most review platforms, Trustpilot tends to draw more negative reviews than positive ones — customers with a smooth experience are simply less likely to write about it. Dark Side Collectibles isn't just another storefront — we're the destination for collectors who take this hobby seriously. Statues and busts under our own in-house label, plus official releases from the biggest names in the industry: Sideshow, Blitzway, Prime 1 Studio. If it's out there, we know how to get it to you. **Here's why collectors don't leave:** - **Real relationships, not just receipts.** Customers who bought their first piece from us a decade ago are still buying from us today. That kind of loyalty isn't marketing — it's earned. - **Installment plans built for real collectors**, so the piece you want doesn't have to wait on the piece you can afford right now. - **A support team that actually shows up.** No auto-replies, no ghosting — real answers, every time you reach out. - **We don't hide from the hard conversations.** Manufacturer delays happen. Allocations get cut. No retailer controls that — but we control how we handle it, and we handle it straight, every single time. Twenty years. A thousand-plus reasons to trust us. Zero excuses when things get hard. This is where your collection belongs.
Dane kontaktowe
3,9
Dobra
33 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Not a bad company bought elendil statue…
Not a bad company bought elendil statue of them it came broke but got a partial refund to get it fixed . My only gripe with darkside is they website why is it so slooooow it takes an age for a page to come up 🤨🤨
8 czerwca 2023
Opinia niezależna
Faultless service … ordered gamora…
Faultless service … ordered gamora sideshow for a birthday present arrived very fast was corresponding via messenger..
Very fast very helpful commendable…
My go too from now on …
18 kwietnia 2023
Opinia niezależna
Super kind and helpful customer service, excellent package
Never been more happy with a purchase in my life! Extremely well packaged, fast shipping, very reasonably priced, BEAUTIFUL ITEM. Will treasure this all my life.
27 marca 2023
Opinia niezależna
Total and utter let down disappointed…
Total and utter let down disappointed and disgusted. I waited over 18 months for a pre order for a Star Ace figure priced @£220.00. After enquiring 3-4 times (2of which were ignored with claims of never receiving them or that their site was down for the weekend ) I noticed other firms had received the figure and sipped to their customers and sold out of stock (everywhere sold out now!) I enquired again and was told that the figure was delayed till February 2023. Not entirely believing this I waited a couple of weeks and enquired again, I got a reply saying they were looking into it and would be in touch soon. Four days later I got a notification saying that the figures had arrived and they had not been sent enough so I was given a refund as it was first come first served. This now leaves me with a figure that I can no longer order Tom anywhere due to them selling out at least 12 months ago. I doubt I would have got my refund if I had not been persistent so all be ware and order from these cowboys at your peril.
They claim to have been in business for 23 years but good knows how when they sell things they can’t supply!!!
4 listopada 2022
Opinia niezależna
Odpowiedź od DarkSide Collectibles Studio
Dear Brian,
We're genuinely sorry to hear about this experience, and we understand your frustration completely. An 18-month wait followed by a shortfall in stock allocation is a poor outcome by any measure, and the communication gaps you describe along the way should not have happened.
To clarify: the manufacturer's decision to reduce our allocation was outside our control, and unfortunately it meant not every pre-order could be fulfilled — yours among them. A full refund was processed in line with our terms as soon as that became clear. We know that doesn't replace the piece itself, but it was never in question on our end.
We'd also gently point out that this doesn't reflect the track record we've built over more than two decades in this business — we've maintained 100% positive feedback on eBay dating back to 2002, supplying collectors worldwide throughout that time. That history matters to us, and situations like this one are the exception, not the norm.
Thank you for taking the time to share this, Brian. We take it seriously and are working to communicate allocation issues earlier so customers aren't left chasing updates.
Best regards,
Darkside Collectibles Studio Team
Top quality meets exceptional selection
Triple A quality products with professional (before and after) sales service. Amazing user experience with deep selection of unique products. A true gem in this category.
25 czerwca 2020
Opinia niezależna
Incredible services and products
Incredible services and products
Very professional and trustful company
Will definitely buy again
24 czerwca 2020
Opinia niezależna
Top notch service
Top notch service. Friendly and professional. Everything was as promished and delivered on time. Certainly i am using them again.
23 czerwca 2020
Opinia niezależna
Trustful company
I never write reviews but felt I compelled to do so because I was delighted with the service that I got from this company. Excellent reliable trustworthy company to deal with. Highly recommended!!
23 czerwca 2020
Opinia niezależna
Superb service top products
23 czerwca 2020
Opinia niezależna
Amazing service!!
Amazing service! Excellent quality of the products! Got it really fast! Thank you! Definitely you are going to be my choice again!
23 czerwca 2020
Opinia niezależna
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