DarkSide Collectibles Studio Recenzje 

I contacted Dark Side collectibles as a new collector for help in starting to grow my collection. Every question was answered kindly and professionally.

Absolutely outstanding collectible!
The quality of this statue is truly exceptional, from the craftsmanship and attention to detail to the incredibly accurate likeness of the actor. Every feature, expression, outfit detail and accessory has been beautifully reproduced, making it look remarkably authentic and impressive in person. It feels premium, and the overall presentation is simply stunning. It is clear that a great deal of care and precision went into creating this piece. I was also extremely impressed with the customer service—professional, friendly, responsive and genuinely helpful throughout the entire process. Everything was handled perfectly from start to finish. This is easily one of the best collectibles I have ever purchased and an absolute must-have for any fan and serious collector.
Five stars without hesitation for T800 collectible!

I ordered an AC/DC bell in a flightcase. I called London office and asked if it was brand new and sealed. They ASSURED me it was. I ordered and PAID. It arrived with no protective outer packaging, Opened NOT SEALED and the support packaging inside was missing. As a result the bell was scuffed.
I tried contacting London number on their website three times. No answer. 4th Time left ansafone message. No reply. Sent emails to two addresses on website ... both bounced back three times in a row. Phoned my internet supplier and they confirmed it was Darkside server at fault. As a result i had no way to contact them about my open damaged item. I called London yet again and it rang and eventually after 8 mins in it was answered by a warehouse man in Cyprus ? He said when London not working it transfers to them but they rarely answer the phone. He was sympathetic and said email in. He gave me a Cyprus support email. I emailed - no reply in two weeks. Eventually advised by my bank I sent a REGISTED letter to the head office in Cyprus . A week after they recieved it I received an email, very defensive saying they never send out unsealed items and this one did not come from London but them? It was last one they could find.
I explained i would return it to them for a refund if they assured me i would get actually get a full refund and my postage repaid, I have never heard from them again and neither have Barclaycard.
In her email she also stated if the manufacturer does not send outer packaging then Darkside do not add any packaging to protect an item. Seriously? Every reputable collectible company put the original item in another box to protect the retail box as that is part of the collectible value.
They have told lies in their reply so these are FACTS!
a) I phoned numerous times with no reply ... not at weekends. Left ansafone messages no reply. FACT!
b) You said "Upon receiving your phone call our team contacted you via our back up email address asap"
Not true ... firstly ... i spoke unexpectingly to your WAREHOUSE guy because nobody would answer the phone ... FACT ! He gave me a third email - no reply FACT
3) You eventually replied because I had sent you a registered letter to Cyprus because your email doesn't work ..your phones are unanswered and i could not get in contact you - FACT Barclays also tried they failed
4) protective bubble wrap - haha
you wrapped the retail box in a 2mm black film ...it had no protection at all ! I showed Royal mail guys and they said they would NOT class it as effective protection.
5) I said I was happy to send the item back if you CONFIRMED you would give me a full refund and pay my postage - as i had already paid international postage just to send you a registered letter ... YOU NEVER REPLIED - FACT
6) You say I lost the credit card company case UNTRUE ... they could not get any answer from your merchant bank because you told them " I had not returned the item" . You sneakily never said to your bank - the customer said he would return it if we guaranteed we would fully refund him but we have failed to reply - FACT
As you answer to this post proves you have been nothing but rude and defensive.
Simply, I ordered a brand new sealed item after i had dilgently called to ensure that is what i would be sent. I received an opened damaged item. Never an apology or help just defensive rhetoric - FACT.
Barclaycard NEVER said i lost the case they said they could not carry on with it as they were getting no replies from your bank- FACT I have the letter.
Lastly, be careful throwing around words like "fraudulent" as i have all the emails ...call times, screen grabs, packaging and letter from bank.
This is anything but fruad but truthful facts ... I give up with you ... it seems I am never going to get you to send me a return label. It seems I am never going to get you to give me a full refund for this defective item. You are the oppisite of helpful, kind customer service. I dont see why i should pay expensive international return postage for something i ordered from London and was told before i ordered it would be brand new and sealed but arrived open and scuffed from Cyprus?
UPDATE 20th AUGUST 2026
I was happy to let this go as a bad experience but as your new post "CLAIMS" you want accuracy for the public! Bring it on. I have told the truth you haven't.
1) you did not update your reply you literally deleted previous ones which were factually incorrect and libellous. My lawyer last night looked over your libelous comments and ... surprise .. you have deleted them today.
2) DECENT companies after receiving a letter of complaint would have written and apologised for not sending the item ORDERED AND PAID FOR ! You have been the opposite. Nothing but defensive, misbelieving and rude. Trying to switch blame to the customer. You have NEVER phoned me. FACT
Simply - BRAND NEW SEALED is NOT opened and scuffed.

I have been a customer of them for over 10 years, I bought most of my statue collection there. I've never had problems. Quick, nice, super payment system in installments. The best support I've ever had contact with!
Kruk.collection

I have a great experience with them. I ordered their Terminator 2 Aerial HK which turned out amazing !

The Customer Service is very communicative and answered every question I had. Props to Eleni! :)

It was a pleasure doing business with you guys!

I've been a Darkside customer for a little more than a decade. Always super fun to chat with them (whether it be statue related or not). Prices that rival the majority of the European market too. Always deliver on time, unless there's a delay caused by the manufacturer. So glad to have them in my life and be a broke collector!

I have bought from Darkside for many years. I have always found my transactions with them to be good. I'm happy to recommend them to any potential future customers.

I have been purchasing items from the particular company for more than a decade when I started high end collecting, and still do.
Prompt and efficient service.
Their team is very responsive, helpful and friend.
Delivery always excellent as well.
Cannot fault with these guys, keep up the good work.

Nick K

Bought 2 statues from the website, one from Darside Collectibles and one from Sideshow. Both arrived well packed and had the opportunity to liaise with customer service for a small defect on one of them, they were very reactive.

I bought several statues from this company, some made by the darkside collectables itself, others are from other companies like Blitzway, Sideshow and prime1studio.
People who complain sincerely do not understand that they are processed collectables and take a long time to produce and it is difficult to establish an exact date; especially if the statues come from other companies, Darkside collectables has no faults.
Many statues weigh a lot and it is already reported during the order that additional money is required for shipping.
People have to read well when they place an order.
If a product is not available bei Darkside I have to buy from other places and it's everywhere that you have to wait a long time to receive the piece.
The true collector must have patience.
I personally feel great at Darkside collectables and the prices are very good.
The Support team is amazing, they help you everytime you need help.
Thanks a lot

3rd Item I Purchased from Darkside, Great Service and Great communication, looking forward to more. Their 1/4 Azog is amazing

I am the owner of an online collectible store in Spain with over 12 years of experience. I am not writing this as an emotional customer, but as a professional in the industry who trusted another supposed professional.

In 2022, I deposited over €400 to reserve two T-1000 statues from Terminator 2: Judgment Day. For four full years, I received not a single update, notification, forecast, or basic communication regarding production status. Four years of complete silence. During that time, I was forced to cancel my customers’ pre-orders because I could no longer justify asking them to wait indefinitely. Ultimately, they purchased the pieces elsewhere, as I had no reasonable way to continue defending such an excessive delay. The reputational damage this causes to a retailer is significant.

Throughout those four years, my customers rightfully questioned the delay. In over a decade of managing pre-orders with multiple international manufacturers, I have never experienced total silence for such an extended period.

Then, in 2026, they suddenly contacted me to say the product was ready and that I needed to pay the remaining balance — after four years without a single notification. When I raised concerns, the initial explanation was COVID. However, the reservation was made in 2022 and delivery occurred in 2026. Using the pandemic as justification for poor management four years later is, at best, unconvincing.

After several email exchanges, we reached an agreement: I could select €400 worth of items from their catalog as compensation. When I chose two statues with a combined retail value of approximately €500, I was told those items were not eligible. Instead, I was encouraged to select statues priced above €1,500 — and even required to purchase two units — in order to use the €400 that already belonged to me. In other words, they held my money for years and then attempted to push me into a significantly larger purchase to recover it.

This was not an isolated incident.

I had previously reserved statues of Sarah Connor. That order also involved more than three years of waiting. Again, there was zero proactive communication. I had to inquire myself whether the products had arrived. They claimed they had notified me. When I requested proof in the form of a screenshot of the supposed payment request email, they refused to provide it.

I ultimately paid for both reserved units. Since the regular version was sold out, they supplied the exclusive version instead. While that outcome was partially favorable, it does not compensate for the lack of organization, poor communication, and absence of transparency.

The pattern is consistent:
– Years of silence.
– No proactive communication.
– Funds retained for extended periods.
– Alleged notifications that cannot be verified.
– Weak or inconsistent explanations.
– Attempts to pressure larger purchases to recover previously paid amounts.

As an industry professional, this causes not only financial harm but also serious reputational damage with customers who place their trust in you.

In a collectibles market built entirely on trust and transparency, this way of operating is simply unacceptable.

My professional advice: exercise extreme caution before placing any pre-orders with this company.

I pre-ordered a Devil May Cry Vergil since 2021, we are in 2025, no update, the E.T.A keeps being pushed out, no possibility to get a refund.
Paid 900 euros to get nothing for 5 years now, I saw new statues released before it and I'm tired of waiting. NEVER ORDER WITH THEM, AVOID THEM!!!

edit4: (August 20 2026) The item arrived damaged. Who do I speak to, to get a replacement?

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edit 3: (July 21 2026) To Darkside, I paid for shipping by air and Darkside took the money and didn't ship it within the required time. I didn't get what I paid for. But you're happy to the take the money and not supply the item within the time that you set.
Its the equivalent of ordering premium tickets and getting regular tickets. I feel ripped off.
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edit 2:

Its now the 30th of November. That's 37 days since I paid for shipping by air. Its taken longer than their shipping by sea (35 days approx). And my item still hasn't arrived. This company is a SCAMMER. DO NOT ORDER ANYTHING FROM THEM.
They think they are getting away with it. They won't. They messed with the wrong person. I'm going to make sure they go out of business. I tried to be nice but they are ignoring me now. Like they think I'll just forget about it. I won't. They are done.

edit: Its the 25th of November now. Which is over a month. How does it take a month to ship an item by plane from China to Australia?!?!?!

Something fishy is going on. In the emails I've had back and forth with them the address at the bottom of the emails is

14, Archermou Str.
Cyprus 1045. Which is Isengard Fantasy Shop (see first pic).

But when I put that into Google maps it also brings up

Georgiou Karyou 6B, Nicosia 2014, Cyprus

which is Darkside Collectables actual address according to Google maps (see video clip).

They are eight minutes apart (see third pic).

I emailed them again this week asking how much longer it will take to receive my item. They told me

"I just received a reply from my colleague in China. He gathered a great amount of paid orders and he will start shipping next week.

Please accept our apologies for the delay but we are working on it."

This is a week after they told me

"We are gathering a groupage of orders and we will start shipping from China next week.

You will receive all related details."

So its been over two weeks since I paid for the shipping (23rd of October). I chose to ship by air (the faster option), which according to them is

"15 days approx..".

So its been 17 days since I paid for the shipping. What is going on? How long is it going to take for me to receive my item?

I'm going to be out of town for five days (November 24-28) and I'm worried it'll be delivered when I'm not home. And it'll be returned to sender because the post office gives five days to collect deliveries.

I've had no worse experience collecting than I've had with Darkside Collectables Studio. Over a year ago, I preordered a figure. Despite repeated assurances, the figure never arrived. One promised deadline after another passed. Now, over a year later, the product is ready to ship (I've heard this repeatedly), but Darkside wants to charge an exorbitant amount, never mentioned before, for postage. For raising these issues, I have been blocked by Darkside’s social media channels and my comments deleted. It's clear that they want to hid from their mistakes. Despite their missed deadlines and poor communication, Darkside will not cancel my pre-order and return my deposit. I highly recommend you avoid Darkside as you build your Star Trek collection. You might never get what you paid for, or be asked to pay more after the fact.

Great experience, fast delivery, good price, good communication, great statue. I bought the Catwoman, just amazing! Everything perfect👍👍👍👍
Don't hesitate with this seller or studio. Very professional!
Thank you Dark Side Collectibles!

Deuxième commande sur darksidetoy.com (Europan Union) de produit en stock. Je n'ai rencontré aucun problème.
Envoi réalisé dans les délais annoncés lors de la commande, livraison par DHL le jour prévu. Produit conforme, neuf et scellé.

Un très bon service pour ma part, je recommande ce vendeur, pour ce qui est des produits en stock (je n'ai pas testé avec des précommandes).

Virtually identical experience to at least one other person here: I ordered an item about 18 months ago ago, paying in full at the time, and heard nothing from them since. When I got in touch, they told me the suppliers had only given them one batch and told them they couldn't fulfil their full orders. Now they point out in their reply that they have no control over that which is fair enough. However, they made no attempt to contact me and give me this information when they got their allocation, so denying me the chance of picking up this item from another retailer. Now the item is only available on the secondary market for at least twice the price. They did refund me within a week of contacting them, hence the second star, but I'm not at all sure they would have had I not got in contact with them. I'm sure they do fulfill orders for some people with no problem but clearly they are prone to taking orders before they've confirmed their allocation and clearly they are not good at keeping their customers informed. I won't ever use them again.

I first bought this bust from another big retailer here. He suddenly told me that my package had disappeared. In my desperation I wrote to Darksidetoy. He rescued me and sold me the Underworld bust and I had it 5 days later. I am so happy to have found Darksidetoy here.
Thank you for rescue me, I will buy here again!!!

Never got the Order , over 500 euro , 3 weeks of waiting and a empty box come to me , dont buy is a scam

THIEVES IS THE ONLY WORD NEED TO DESCRIBE YOU