Fragstore.com Recenzje 

I bought a Tomb Raider figurine with summer sales, and it arrived in Italy in less than a week! Impeccable customer service: I contacted them to check in advance if the product was available, and they replied right away! I highly recommend this store!

Whatever the issue, the customer support is fantastic. The products and prices are excellent, and delivery is very quick and the items are always well packaged.

J’ai hésité à commander mes figurines sur ce site, peu d’avis… Je n’étais pas sereine.
Au final je ne regrette pas! C’est un site fiable.
Je n’ai pas eu recours au service client puisque tout s’est déroulé comme prévu.
Je suis ravie d’avoir testé, je vous le recommande!
J’ai pu obtenir 2 figurines introuvables ailleurs.

Mi queja es por el producto como lo he recibido, compré una figura de la marca weta, la figura parece ser de segunda mano o de exposición. Llego con la caja abierta en su interior la figura venía sin el cordón para sujetarla sin el embalaje correspondiente, la peana de la figura siempre viene protegida en un sobre de plástico en esta ocasión llego suelta y con restos de pegatina dentro de la caja de cualquier manera.

Great customer support when I was trying to find items which were not available on WOLT. The showroom has a lot of items which are not listed on WOLT. I ended up going to the showroom in person and I told the staff that my first time 10€ discount code was not working on their website and they kindly gave me a 10 euro discount in the Limassol showroom! Amazing company; I would recommend to any geek or gamer!

I have been looking everywhere for high-quality World of Warcraft desk accessories, and it felt literally impossible to find good WoW mouse mats in the EU. I am so glad I finally found FragStore! The quality is absolutely incredible, and the designs are so vibrant. I am so obsessed that I now have 4 of their mouse mats to rotate through! They look amazing on my fantasy desk setup, and the print quality is top-tier. The blind boxes and mugs are fantastic too. Highly recommend to any WoW players out there who are struggling to find good merch this side of the world. 10/10!

Bought the Overwatch Ramattra statue from this store. I was really impressed by how quickly it was delivered to me in the US! The item came in excellent condition so I'm really happy overall. The reason I'm not giving them a perfect score is because I was a bit disappointed in the customer service, or lack thereof. Fragstore charged me a second time for nearly the same amount as the original purchase. I sent an email to the address on their Contact Us page, but never got a reply. Followed up on that email two days later and still got no reply. Thankfully I did get refunded for that second charge by the end of the week, but I never received any word from their customer service about why that second charge was made. I would've appreciated some reassurance from the team that they were taking care of the issue, especially since it was for such a large amount. No problems with the product itself though, and I would be open to buying from this store again.

I ordered a World of Warcraft Desk mat from Fragstore for delivery to Ireland.
It arrived in good time and it is a high quality offical product. I would say Fragstore is probably the best place for this merchandise in EU.

I had a small issue where my payment went through twice by my own mistake. Their customer service was quick to get back to be and refund the extra payment with no issues.

Thank you for a great experience and I hope to purchase again soon!

At first, I was worried to purchase anything off of this site because I never have before.. However this will now be the first of many purchases to come!! The delivery was very fast, the item I got was legitimate and in perfect condition, and I was even able to contact them before I bought it to reassure me this purchase would be worth it (which it absolutely was!!). If you are hesitant about buying items from Fragstore, let this be your reason to go through with your purchase ❤️

Outstanding experience – highly recommended!
I had a fantastic experience shopping at fragstore.com. Every aspect of my order was handled perfectly – from the fast shipping to the high quality of the products. A huge shoutout goes to the support team, and especially to Anastasia, who was incredibly helpful and professional throughout our communication.

Bad packaging,but miraculously the figure is well enough. Even after stating that it will be packed with bubble wrap,there weren't any. Just little piece of brown paper,only on one side.
Update: The issue wasn't how the delivery company handle the package,but how it was initially packed. Reusing old cardboard boxes (not the thickest ones) and putting single piece of brown paper on one side,speaks on its own.

This was my first time purchasing a figure from overseas, but shipping was fast and it arrived in Japan in about 10 days. The condition of the product was excellent and perfect. I also made several inquiries, and the staff member Anastasia always responded kindly. I am very grateful. It was my first time, so I was very nervous, but thank you for delivering it all the way to Japan! I will use your service again!

Ich habe aus Versehen eine englische Tastatur bestellt. Rückabwicklung war kein Problem.

Great store, ordered a keyboard, came with fast delivery. Very satisfied!

The products are good (5/5).
The customer support is terrible (1/5).

​I placed an order for 3 items. After a week of silence, I asked for an update and was told the package was lost in transit. They sent a replacement. Mistakes happen, so I let it go.
​When the replacement arrived a week later, it was missing a product. I emailed the agent I was previously talking to with photo proof showing only 2 items. Complete silence. I called the phone number on their website countless times. No answer.
​I finally emailed their main support address with the photos again. Two days later, they replied that "based on their warehouse reports," the shipment was correct and they refused to do anything about the missing item.
​At this point, I filed an official ECC (European Consumer Centre) complaint and posted critical reviews. Only after public pressure did they suddenly reach out and agree to send the missing item.
​You will get good products, but if anything goes wrong, expect to be ignored and stonewalled until you force their hand. Buy at your own risk.

The item arrived in Italy in perfect condition 🙂 Well packed, new and sealed. This shop has proven to be reliable. Thanks !! 🙂

Hab mir bei Fragstore.com Die Licker Bust 1:1 von Resident Evil als pre-order bestellt. Sie kam super gut verpackt an. Und die Kommunikation mit dem Service von Fragstore war sehr gut. Wenn ihr Collectables zum guten Preis sucht, schaut da vorbei.

Good quality products at very reasonable prices. 👍🏼

Visited their physical store - friendly staff, great assortment. Especially of large collectibles.

Fragstore is an awesome online shop. Their figure collection is huge, and you can snag some great deals. The statues are packed super well for shipping. Definitely my go-to for collectibles!