Daiwa Massage Chair® Recenzje 

201
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I used my Daiwa massage chair for a few months with no problem. However, as time went by, the force and pressure of the different mechanisms got harder and stronger. At one point, the chair latched o... Zobacz więcej

Oceniono na 5 z 5

Sales person at Christmas Show was very helpful, informative without being overly aggressive and forcing the product on us. The delivery men were above professional, knowledgeable about the chair, pa... Zobacz więcej

Oceniono na 5 z 5

My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey... Zobacz więcej

Oceniono na 5 z 5

Our experience purchasing with our vendor was amazing and very smooth. Alma from the Atlanta Location was very well knowledgeable, cleared all our doubts and made our process exactly like we expected... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z przyborami do masażu

Informacje przekazane przez różne źródła zewnętrzne

Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

201 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(201)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

This a great chair!

This a great chair for sure!
3 yrs ago I purchased a legacy model and during that time no problems and I used it daily before I go into my hot tub.which I think that is positive. plus anyone whoever visits us it seems they go right to the chair. I wonder if they come to see us or just the chair. this year we went to the home show in mpls and purchased the Daiwa Pegasus2. The only thing I can complain about is that the Bluetooth constantly disconnects but it does that on my other bluetooth items I have and the voice command Control goes on while watching tv which is weird but sometimes Alexa answers also.So maybe its not a complaint then. Other than that it’s incredible, I use it twice a day every day, it has definitely helped my back pain and shoulders from my stressed job. other thing that is nice to see is the 2 pockets, one for cell phone and the other for the controller. I don't need to leave it hanging on arm rest.
the delivery was 1 day earlier than schedule and that was cool. the 2 members were great from the Illinois Branch. they installed it fast and efficient. now my older kids are wondering who am I going to give the chair to when I pass away. told them I'm taking it with me.:) :)

15 marca 2020
Opinia niezależna
Oceniono na 1 z 5

Broken Daiwa

We purchased our Daiwa Legacy (DWA-9100) on October 23, 2016 and the center rollers quit working in September of 2019 (not replaced until October 2019). Luckily it was still under warranty! Although you still have to pay $350 for them to come out to fix anything. They could not fix the center rollers so the technician brought in a new chair (just the center of the chair is new they put my original sides and foot rest back on) It's now March, 2020 and the rollers quit working. We do not use this chair daily so how could the center rollers already be broken. I called Daiwa today 3/12/20 and we did some trouble shooting, sure enough it needs new center rollers. Our options are to have them come out again for $350 plus the cost of the new roller assembly or we can purchase the roller assembly from them and change it ourselves. I watched the video and it's not an easy task. This chair was quite the investment so I hope Daiwa does the right thing.

**UPDATE: 10/23/20
So due to the coronavirus Daiwa could not come out to fix our massage chair in March. I texted them on June 15th to see if they were back up and running. I'm not sure if they would have ever contacted me back. They texted me back on the 15th and said they would check with their repair department and get back to us. Never heard back so I texted them again on June 22nd and then they set up an appointment for June 25th to work on our massage chair and realized they could not fix it at our house. They needed to take it back to there shop to work on it. They brought it back the next day and the chair worked again. The technician said they had a bad batch of the center roller (harness) part. It's now October 23rd, 2020 and the same part is broken again. It actually stopped working on October 12th and so I texted Daiwa that day and again on the 15th. NO REPLY! I called in today and did some trouble shooting with a technician. Sure enough the same part needs to be fixed. How can the same part break over and over again. This chair is a lemon! At this point I don't know what to do. What a waste of money.

12 marca 2020
Opinia niezależna
Logo Daiwa Massage Chair®

Odpowiedź od Daiwa Massage Chair®

Dear Karin,

Thank you for taking time to provide feedback. I am sorry that you had problems with your massage chair and with the service originally provided. It is correct that once the warranty on parts or labor have expired, we charge a fee for labor or parts, unless extended warranty was purchased. However, we strive to keep our customers satisfied with our massage chairs and the service we provide. We are happy that were able to go back to your home on June 15th 2020 and provide with repair service at free of charge. If there is anything else we can do, please feel free to contact us.

Oceniono na 5 z 5

Satisfied customer

1. On going communication and status update was appreciated.
2. Installation and check out was thorough. During install minor problem came up w/chair and tech resolved onsite quickly.

2 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Nice chair

Nice chair, fits perfectly in my room, like the built in controls. I over did it the first time and was sore but after I adjusted to it I love it. For the size and the price I think it fits the bill, the others are the size of a car and are way to expensive, this one does the job and the representative at Sam's club did a great job showing the product line.

28 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Full body massage chair.

Like how it even massages the siatica muscle. It’s a full body massage and that was what I was looking for. It’s a great massage chair. I have no regrets in purchasing it.

27 lutego 2020
Opinia niezależna
Oceniono na 4 z 5

We love our chair

We love our chair, the only complain we have is that didn't come with instruction and we haven't been able to learn all the functions.
Gustavo Harris.

27 lutego 2020
Opinia niezależna
Logo Daiwa Massage Chair®

Odpowiedź od Daiwa Massage Chair®

Hello Gustavo,
Thank you for your purchase and review, and we sincerely apologize for your inconvenience.
Please see the below link for Hubble massage chair. There is a download link for the manual. Also, you can always refer to the remote video to learn about all features.
https://daiwamassage.com/collection/luxury/hubble
https://www.youtube.com/watch?v=Kk_kSd_dbPA

If you have any other questions, please contact us.

Oceniono na 5 z 5

I love my massage chair

I love my massage chair. I use it after work, which my legs just love me for it. Sometimes I'll just sit in it with the heat on. Sometimes I'll sit in it and run through the different programs while watching TV.
The guys that delivered it were great, they got it in my house and set up without any damage.
I would highly recommend their chairs to anyone interested in a massage chair, just wonderful!!

27 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Search for the massage chair.

I have searched for a massage chair for a very long time. Then I met May Kam at an Oriental grocery store on Colonial Avenue. She went over the chair ‘s various features and answered all my questions. She was very patient with all my questions. I have tried the Panasonic while visiting relatives in Honolulu. Also tried the massage chairs at Costco in Brandon. I decided to purchase the Daiwa and have not regretted it. The delivery was on time- the two techs were great. Overall excellent experience. I still owe May a dinner!! Thank you!!!

14 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Love this massage chair

Love this massage chair. We have used it daily and shared it with our friends who come into our home. I think the quality is good. we have only had it since September and now it is January. All parts are still working. Customer service has been good about texting with any concerns that we have. The only thing I wish it did better is the shoulder massage, but it does a good job, not excellent. Everything else is wonderful and no problems. Really great for keeping us aligned and limber.

28 stycznia 2020
Opinia niezależna
Oceniono na 5 z 5

Really good massage

Really good massage. Takes a bit to get used to the feet massage for me but have quickly adapted. The zero gravity and back stretch are the best.

18 stycznia 2020
Opinia niezależna

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