Everyone is so helpful and has the patience of a saint. Sent me a new piece when mine broke because of the post office. Nothing to do with them and they could have rightfully said no, and they ended u... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
They're kinda crooked. Had extremely deceptive listing that appears to be one thing but is actually just parts. And basically lead you along in email until they decide no won't take return despite pac... Zobacz więcej
Airic was very helpful and informative! I had to email him a few times just to get my questions written down and he helped me every step of the way. I high-ly recommend Daily High Club and their assoc... Zobacz więcej
I had a great experience with DHC! I placed an order for a terp slurper set and accidentally clicked the wrong color before placing my order. Well I reached out to let them know and see how they could... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The BEST Smoking Subscription Box service, offering the lowest prices on bongs, bubblers, dab rigs, glass pipes, vaporizers, and more! Come visit our online head shop with fast shipping & No BS!
Dane kontaktowe
6225 N Hollywood Blvd Ste 145, 89115, Las Vegas, Stany Zjednoczone
- care@dailyhighclub.com
- dailyhighclub.com
3,9
Dobra
92 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Great boxes, but fulfilment issues
I placed my order on 13/05/23 and my box has still not even been shipped. I understand that there can be delays in delivery because it’s the issue of a third party, but it’s still not been sent.
I learned about this company via ‘greenmama’ Youtuber. The box looked amazing and this YouTuber had high praises but of course they recieve their boxes on the first day of the month ! I understand that they need to receive their boxes early, but we’d like to enjoy it as well 😊
Please look into my order.
Update: I have now agreed to receive a replacement box, which came within a week. Not the box I wanted but at least it was quick !
11 czerwca 2023
Opinia niezależna
Odpowiedź od Daily High Club
We're sorry for the delay you experienced. Unfortunately we encountered fulfillment issues related to a warehouse error that caused us to push subscription boxes slightly.
I took a look at your order and I see that we have sent and delivered a replacement box. We're sorry we weren't able to deliver the box you ordered within the normal shipping estimates. We hope the replacement box makes a great be-lated birthday gift.
If there's anything else we can assist you with, please don't hesitate to reach out to our support team at any time.
Have a wonderful week ahead :)
The first box I got was great got it in…
The first box I got was great got it in about five days the second box they waited exactly the 10 full days for processing. I had to reach out and see what was going on with my box before they would ship it then when I got it, it was missing half the stuff and then the third box, I just didn’t get not only that, but then they change their processing days to 15 days and after reaching out it’s been two days since they told me they will look into it, and I’ve heard nothing so now I’m requesting a refund it’s been a total of 21 days that they have had my money without sending me what I paid for. What I’ve noticed is that the boxes come very quickly with your first order or if you don’t subscribe. If you subscribe you’re screwed and they will make you wait the absolute full time and I know this because I have referred other people to get their box and they started having issues as soon as they subscribed. They tried to say that they have Covid restrictions and forgive me for saying this as a small business owner who has an e-commerce shop that ships hundreds of packages a week unless it’s international there are no restrictions. I think they have bitten off more than they can chew and they care more about non-subscribers because they pay more for that box. There’s no point in subscribing.
Update they responded to my request for a refund so quickly. We will wait the 5-10 business days to see it in the bank if we don’t I’ll be back with another update.
When the first customer service agent reached out to fulfillment and said they get back to me, they never did but this one when it came to issuing the refund fulfillment is awfully quick about emailing you for that. Just a heads up in case anyone is waiting for a response.
2 czerwca 2023
Opinia niezależna
Odpowiedź od Daily High Club
Hi Keona,
First off, thank you for taking the time to write such a detailed review. We highly appreciate feedback as it allows us to better serve our wonderful customers.
Before I response to your review, please reach out to our support team about your missing items so we can have a replacement package shipped out as soon as possible. We are extremely sorry to hear that such an issue occurred.
I'll try my best to address your concerns and give you our perspective on the issues you mentioned.
When reaching out to our support team, we do our best to get back to you within the hour, and our standard is within 24 hours. However, this does not include follow-ups, in situations such as yours that require inquiries with our fulfillment team it takes longer. That's why you received an immediate response regarding cancelling and refunding your order.
From our fulfillment teams side, here's a quick look at what happens. They have a limited amount of boxes a month, we wait for the suppliers to provide us each item then it's a race to fulfill all the boxes. Given that each box consists of multiple items from different suppliers, sometimes there are shipping issues that result in some boxes getting substitute items. For example we might receive an incorrect number of a certain product and though the supplier tries to deliver the missing items quickly we start sending out boxes so our customers would not have to wait extra long. Other issues include damaged products, and so on.
When customers place an order for a box, they automatically get placed in the shipping queue. When you subscribe, the orders are made through the system directly. Depending on the length of the queue and you order's placement, the wait time varies.
Handling a long shipping queue every month means our fulfillment team are constantly aiming to meet deadlines and offer a speedy processing time. Which makes it difficult to inquire about a single order, and though we ask about multiple orders a day, the response depends on the workload our team is facing at the time.
I understand your concerns regarding single order vs subscription orders. Here at Daily High Club we care about the community we build and that's the whole premise behind our subscription boxes, to have repeat customer who we consider as our DHC family. We're sad to hear that you do not feel satisfied with our service and that you cancelled your subscription, but we hope to see you again in the future.
We are a tight-knit team and we are constantly trying to learn and develop our operations to provide a seamless and speedy experience for our family, so please don't hesitate to reach out to our support team at any point with questions, concerns and feedback. We're always here to listen and help.
We hope your week only gets better from here.
Shipping and stock issues
Boxes are really cool, I wish shipping was more consistent I’ve had so many issues with shipping. Package was lost on the way to me apparently but then they ran out of that box and didnt tell me till way later. Pieces are so nice tho
14 maja 2023
Opinia niezależna
Odpowiedź od Daily High Club
Hey there, we're sorry to hear that you experience shipping issues. We have a strict system in place to minimize transit complications. However shipping accidents do happen on occasion.
Unfortunately a side effect of the popularity of our boxes, they often sell out quickly resulting in us having to make new ones for situations like yours. Since that means we need to wait for the factory to produce the glass from scratch, it does tend to take a little bit of time.
We are constantly working on improving our service quality, so we take your feedback very seriously and we will investigate your orders to see if there's anything more we can do to prevent future shipping issues.
If there's anything we can assist you with, please don't hesitate to reach out to us at care@dailyhighclub.com
Have a wonderful weekend and enjoy your new DHC goodies ;)
Scam scam scam
Scam scam scam. Orderd the big rabbit box said it would take up to 3 weeks at most and its been a month and 2 weeks. I ordered as soon as it dropped on the website. I want my money back. Customer service is basically non existent; all they say is “we experienced a high sale volume it will be out soon” but my tracking info has even disappeared… im contacting my bank and getting my money
20 kwietnia 2023
Opinia niezależna
Odpowiedź od Daily High Club
Hi Raven, I'm sorry to hear that you had issues receiving your subscription box. I requested more information from you in order to locate your order on our system and give a more specific response regarding the situation. But it seems you were unable to provide your info within the time limit imposed by TrustPilot.
Our support team are available via email, we do our best to get back to each and every question and concerns within 24 hours.
Our subscription boxes receive high demand, and we start shipping them in the middle of the month or when we are sold out of that month's boxes. We ship based on when you placed the order and many of our customers have an active subscription where an order is automatically placed right away. Your place in queue might have been the reason why you received your order later than expected.
Again, we apologize for your frustration, it was never our intention to mislead you. Please don't hesitate to reach out to us at any time.
We hope your weekend only gets better from here :)
this company is a must buy from
Let me start off with the positives. Customer support is amazing, i think all the other reviews on here are fake. I asked a few questions regarding shipping, well i ordered my first box and it arrived in about 4 days. It was missing a few minor items, I contacted customer support and that very same day they had replaced and already shipped the missing items. I find it hard to believe they are just ignoring people as these reviews state. This was my first time ever buying a box from anyone and have literally 0 complaints. Whoever packed my box is still a human being and as we all know humans make mistakes sometimes. Customer support gave me 0 issues and chose to believe me even though im sure some people try to scam companies and lie by saying missing or broken things. I am grateful for such an easy process, the quality of everything i got and the extremely fast shipping with tracking information. As a bonus they also gave me a giftcard as an apology as well. When they can turn a negative thing back into a positive who can possibly complain at that point. DHC is a must buy for their boxes and i will happily continue doing so.
13 marca 2023
Opinia niezależna
Odpowiedź od Daily High Club
Thank you for taking the time to share your experience, William. We're happy to hear that we were able to provide you with a satisfactory experience.
We can't wait to service you again!
Have a wonderful 4/20 ;)
Scam
Terrible service. I updated my address and they sent the order to the old address. Emailed them 7 times over a month and when they finally responded, they didn't even read the emails. They just confirmed they sent me package to the wrong address. After filling a complaint with the BBB they finally refunded me my $35.
24 lipca 2022
Opinia niezależna
Odpowiedź od Daily High Club
Hi Charles,
We're sorry that you had to go through the BBB to get a resolution to your issue. It seems that with the backlog we experienced our support team were unable to get your emails in time, and there was a slight confusion from our end.
We're happy that you received a solution, we're sorry that it was in the form of a refund rather than receiving the items you ordered. We'd love to get another chance in servicing your smoking needs, you can take advantage of our upcoming 4/20 sale.
If you have any questions or concerns, please don't hesitate to reach out and our support team will get back to you as soon as possible. Our support team has cleared that backlog and are happy to provide the speedy customer service that we pride ourselves with.
They're scamming people
They're scamming people. Lying and taking our money without sending stuff. Bout to drive to there hq and beat tf outta someone
1 listopada 2022
Opinia niezależna
Odpowiedź od Daily High Club
Hey Alex,
We're sorry for the delay in shipping that you experienced. I took a look at your orders and I see that both orders were shipped and delivered. It took us a little extra time cause we were facing a backlog due to a warehouse move we had earlier in the year.
We are fully caught up and are always happy to serve your smoking needs. We hope to see you in our upcoming 4/20 sale :)
They are scammers
They are scammers. They never respond to support emails and hide all tweets highlighting issues. Do not buy from this company the new owner has just been straight up scamming people. I've emailed them multiple times no response even directly emailed the owner and still no response. Taking peoples money and leaving them with nothing. They have the time to make promotional emails but not make a statement or reply to paying customers. Avoid buying from these people!!
21 października 2022
Opinia niezależna
Odpowiedź od Daily High Club
We appreciate your patience and understanding during our transitional period. We had been going through a warehouse move that resulted in a backlog that affected shipping and support speeds.
We are happy to let you know that we are back on top of things, and have returned to the high response and shipping speeds that our loyal customers have been used to.
We are prepping for our awesome 4/20 sale, mark you calendar and don't miss it ;)
Horrible customer service I recieved my…
Horrible customer service I recieved my item broken I ordered it july of 2022 I hit them up they said they would make it right. August rolls around I have to contact them because they wont contact me I find the item was out of stock and they would contact me later I asked them for a refund or something similar would be fine it is now September still nothing. Never use this company.
27 lipca 2022
Opinia niezależna
Odpowiedź od Daily High Club
Hi Derek,
We're sorry that you had to go through such an experience with us. We had been going through a structural change after having a warehouse move that affected our shipping speed and resulted in a backlog that we were doing our best to get on top of it.
I took a look at your correspondence with us and saw that we shipped a replacement unit once the new batch was received. We hope you have been having a blast with your Shark pipe!
We highly appreciate your patience during our transitional period. We have fully caught up with the backlog and are excited to invite you to take advantage of our upcoming 4/20 sale.
If there's anything we can assist you with, our support team are back to the speedy response rate we pride ourselves with.
Have a wonderful day :)
DONT USE THIS SITE
Ordered a 3 month subscription and some glass on the 1st of July and still haven’t received one item on the 2nd of August. I’ve email 6 times over 2 weeks and no answer. I had to open up a dispute. Trash customer service.
2 sierpnia 2022
Opinia niezależna
Odpowiedź od Daily High Club
I am so terribly sorry about the delay of both your shipment and of our response to you. Earlier in the year, we had experienced a myriad of fulfillment, technical, and staffing issues all hitting us at the same time resulting in a breakdown of service to a completely unacceptable level.
We have gotten back on track since then. Our support team is back to providing a speedy response rate, and so has our fulfillment team!
Again, we apologize for the inconvenience you have experienced and we look forward to doing whatever we can to make things right. We hope to see you again, this year's 4/20 deals are going to be huge.
Thank you for your patience and understanding,
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