Cycliq Recenzje 

Un trato excelente.
El servicio postventa ha sido excelente, con una rápida contestación y solución. Se me rompió el strap y en menos de una semana ya la tengo en casa.

Very timely response to my request for help, with great advice that solved the problem

Had a minor issue with the Fly6 Pro that I couldn’t quite figure out. Reached out by email and got a response in less than 2 hours with detailed instructions on how to resolve the issue. Amazing customer service.

Great support through a warranty replacement

I had special experience that continuously care my status and saying 'what's going on' to me from Cycliq team.
I never forget your kind support and I hope share this experience to everyone.

Customer service was outstanding. UPS lost my package. I contacted Cycliq cust svc and they not only responded immediately but had another unit shipped out which I received a few days later. I now own their last 3 versions of the Fly 6. I love the product, quality, and ease of use. Their customer service team has always been very responsive.

A+ for Roger (support manager) who remedied my dilemma. Professional, patient, knowledgeable, great communication skills. Stepped in to save the day.

D- for Ashe (“support supervisor”) who proved to be the antithesis of Roger. Off-putting personality, unable to bring a task to fruition. Ghosted me, vanished, gone. What the heck? As a mid-60s grandpa, I don’t need a support team member who has a grudging attitude. I need someone to mentor me through the process. If he doesn’t like his job, leave. Could tarnish your reputation. Caused me to pause and momentarily consider non-Cycliq options for future purchases.

In brief, I love my Cycliq products and Roger was a breath of fresh air. This chap deserves a pat on the back!

Reference #116661

Cycliq responded quickly when I needed a replacement part. I am very pleased with their service.

My camera had an issue that seemed like water ingress after about 18 months of using it. Even though it was out of warranty, Cycliq went out of their way to replace it. They have actually replaced a few through the years. their customer service has always been helpful and gotten me a replacement as soon as possible! They are great to deal with, and quick to troubleshoot. Thanks

I have a light that is faulty and still within its warranty period. Cycliq have asked that I send them the unit at my own expense, bearing in mind its faulty, wait for it though this is the best bit…. I have to send it back to AUSTRALIA from the UK at my own expense for a FAULTY product.

I Informed Cycliq that I had an issue with the mechanical mount on my FLY12 Sport. While the unit was just out of the 1 year warranty period, Cycliq stood behind their product, replacing the unit. Thank you

brilliant service, had a problem with my battery on Cycliq Fly12 Sport and Dupport handled it with speed and excellence
Brilliant company to deal with and back up Support is 100% excellent

EDIT!!

Originally ordered a bundle and only received a front camera and cover. with 7 out of 9 items missing. Delivery was delayed and contained no paperwork such as order details, shipping list etc

I immediately contacted Cycliq on Friday and although dont work weekends ignored my emails, facebook messages etc me until Tuesday when I placed a negative review here. (From the response below, I didnt realise Monday is part of the weekend in Australia)

There was some communication to resolve the issue and they have now sent the missing items (still no paperwork included.

The really need to sort out there UK distribution, at least include a shipping form that is checked against the order to make sure this kind of thing doesnt happen again.

They really let themselves down with this order.

Moved my review from a 1 to 3 because it was sorted eventually. Cant give a 4 or 5 because the issue should simply never happened.

Unfortunately I have no had to revert to a 1 star as the product quality is just rubbish. After 2 weeks, the spring door of my camera stuck and wont open at all. so now I have to undo 2 screws holding the door to try and access the charging port. the small spring that is meant to lift the door is just woeful.... I dread having to deal with customer support over this

AVOID these devices at all costs.

I've had 2 support tickets and both issues or queries have been solved promptly and professionally. Thank you Roger

Thanks for the first class service in following up on problem with the quick release on my Fly12 The replacement of the whole item was unexpected, and done with a smile. The chance to visit where you guys work was a pleasant bonus.

O melhor produto que tenho é encontrei nesta gama. Simplesmente não passo sem a usar nas minhas actividades. Não prescindo dos produtos. Já tive necessidade de comprar outra e não hesitei em adquirir o produto mais recente. Com os dois produtos que tem para venda, câmara frontal e traseira não existe melhor. E o atendimento pós venda tem sido o melhor e muito rápido nas soluções quando existem problemas. Super recomendado.

This is a great product and now with the fly6 pro benefiting of downloading footage straight to your phone. The price is comparative as if you were unfortunate enough to have to use the footage in any situation it would far out-way the investment.

Excellent after sell service. No dumb question ask.

My Fly6 ce stopping working it would have to be at least 6 years old I contacted cycliq to see if we could get it operational again. Unfortunately we couldn’t but they were prompt in all communications and offered me a discount on a new 6 which I am looking forward to using