My item took over four weeks to arrive. I had to email asking about delivery twice. When it arrived eventually it was spelt totally incorrectly. I emailed the company telling them. They said they wou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was most impressed with their customer service. The problem I had was due to delivery information going to spam so that I couldn’t track order. I received the order and it was perfectly personalized... Zobacz więcej
Reakcja na opinię
Ordered a blanket on 11/8, shipper label created 11/10. Ever since then kept receiving only the following; On Its Way to USPS Departed Shipping Partner Facility, USPS Awaiting Item JAMAICA, NY... Zobacz więcej
Absolutely awful company. I’ve been waiting on my order for weeks. They keep telling me there was a fire nearby then saying my order is being shipped. Keep going round in circles repeating themselves... Zobacz więcej
Reakcja na opinię
2,2
Słaba
84 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wrong items sent twice. Company refuses to refund.
This company has sent me 3 blankets with the wrong name. they tried to make me pay for shipping to get new one's which I refused to pay. Once again, they sent me the exact same wrong names. Now I have 6 blankets with the wrong name. I have proof of all packaging and photos and they are refusing to give me a full refund.
2 listopada 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello Tina Mattern,
Thank you very much for your feedback. We are very sorry for the unpleasant shopping experience you have. This must be our fault and we apologize for it. We have strictly improved the workflow of the error link, and your order problem will be followed up and handled with the utmost attention.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Poor quality snowsuit and poor customer service
I bought a personalised snowsuit for my baby granddaughter, wrapped it up for Christmas. My daughter opened it on Christmas morning, pulled the zip down a tiny fraction and the fastener fell off. Cheap, nasty, plastic zip. I emailed to ask for a refund and was advised I could have a replacement if I paid the shipping costs “which would be expensive” they said. I said that wasn’t good enough and I wanted a refund. They said I had to return it, pay the shipping costs, then they would consider a refund. It has already cost me £45 so I have decided to pay someone local £15 to put a new zip in. £60 for very poor quality snowsuit. Never again!!!
27 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello TRS,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Commandez en novembre
Commandez en novembre, jamais reçu ma commande de 150$!!! Plusieurs email envoyez et ils me disent toujours d’attendre le colis quand je vois très bien qu’il est toujours en Chine avec le site du transporteur! Je demande un remboursement mais ne me le donne pas😡 un beau scam! Tannée en maudit des sites frauduleux!!!!
Order CW105751
4 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Bonjour Stéphanie Léveillé,
Merci beaucoup pour votre retour, nous sommes désolés de vous avoir fait attendre, nous comprenons très bien votre ressenti, la société de logistique a déclaré que le contrôle douanier est très strict pendant cette période et que le délai de dédouanement prolongé a retardé le délai de livraison. La pression logistique est très élevée et le retard est important. Nous donnons chaque jour un feedback actif à l'entreprise de logistique et l'exhortons à accélérer la livraison.
Nous regrettons profondément votre insatisfaction et votre problème de commande sera traité avec la plus haute importance. Puis-je connaître votre numéro de commande ou votre e-mail s'il vous plaît ? Nous vérifierons plus de détails et vous fournirons une solution satisfaisante.
Dans l'attente de votre réponse. Meilleurs vœux à vous.
I bought a dress for my granddaughter…
I bought a dress for my granddaughter in November and as of today it's January I have not received it but they charged me and they have not refunded me and I have contacted them 24 times to only get a computer generated message. Stay away from this my order number is CW107316
2 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Rusty Nail,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Horrible customer service and never received order
Ordered 11/26 and paid for expedited shipping. Order never arrived so I contacted them to inquire and they said I had to wait longer. I kindly said that wouldn’t work as they were Christmas gifts. They refused to refund me since I never received the order. Had to dispute with credit card. Do not order anything from this company! Scammers
26 listopada 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello Dear Customer,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
I made an order on November 28/2024
I made an order on November 28/2024
Order CW109140
I have been tracking order last I saw yesterday that entry to building failed
We have been home no one called and requested to enter the building
My order is for Christmas could you reach out to the delivery company to attempt another try to deliver or give me phone # or a Delivery company name
Thx
21 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hi Helene hajal,
We are very sorry to have kept you waiting for so long. We once again sincerely apologize for the inconvenience caused to you.
Here is your local logistics tracking number is EM100037311880CA, and your terminal contact information is: 289-301-8916
Online Time: Monday to Friday 10:00-17:30 (in case of local legal holidays)
Mailbox: office@emileps.com
Please provide this local logistics tracking number to check the delivery status of your package.
If you need any further assistance, please feel free to contact us and we will get back to you as soon as possible. Thank you very much for your order and best wishes to you.
I ordered 2 items for Christmas on…
I ordered 2 items for Christmas on 11/30/2024, and have not yet received them. Order Numbers: BKPET89 and BKPET99. If I do not have them by Christmas, I want a refund. I will never order anything else.
It's past Christmas. This must be a Scam . I want a refund immediately or I will be contacting a Attorney.
22 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Laurie,
Thank you very much for your feedback. We are sorry to have kept you waiting. We understand your feelings very well. With Christmas approaching, the logistics pressure is very high and the backlog is serious. We actively give feedback to the logistics company every day and urge them to speed up the delivery. The logistics company said that the customs inspection is very strict during this period, and the extended customs clearance time has delayed the delivery time.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
SCAM SCAM!!
Ordered blankets for my child and mother for Christmas and don’t even know if it’s shipped yet! And I payed extra for expedited shipping! I ordered because of amazing reviews previously but clearly seeing now all the most recent ones that are all trash. This is horrible, how can you do this to people!? During the holidays!! Reported the company as a scam on FB! Order number is CW112796
10 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hi, Clara Angeles,
Thank you very much for placing your order on December 10. We are doing real and honest business, don't worry. Due to the special production of customized products, the order processing time is 5-7 working days during the peak season. We strictly require shipment within the specified time. We checked that the blanket you ordered has been shipped and the order shipment notification email has also been sent to your email. We are very sorry for the misunderstanding. The logistics supplier reported that your order package is on the way to the United States Postal Service. We will urge the logistics company for you as soon as possible. Thank you for your understanding.
Looking forward to your reply. Best wishes to you.
I placed an order on 11/18/24 and still…
I placed an order on 11/18/24 and still have not received it. My order # is CW105626. When I try to track it, it says it can't be found. After reading many reviews, I don't have much confidence that I will receive them. I'm very sad since I ordered these for my new grand babies to have over Christmas. If you can provide any information, it would be greatly appreciated. If
20 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello Lisa Fitzgerald,
We are sorry that we are late. With Christmas approaching, the logistics pressure is very high and the backlog is serious. But don't worry, your order is already being arranged for delivery and I believe it will be delivered to you soon. If you need the package urgently, you can go to the post office to pick it up.
Here is your local logistics tracking number is 9200190343994200015050, and your terminal contact information is USPS: 1-800-275-8777
Query URL: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190343994200015050
Please provide this local logistics tracking number to check the delivery status of your package.
Hope you get your package soon and best wishes.
I ordered a blanket NOV 23rd and still…
I ordered a blanket NOV 23rd and still haven't received anything and it's suppose to be for a Christmas gift. Never will trust to buy from them again.
23 listopada 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Jessica Greenwood,
Thank you very much for your feedback. We are sorry to have kept you waiting. We understand your feelings very well. May I know if you have checked your mailbox? We have many customer feedbacks at present. Due to the huge increase in logistics parcels, the logistics system information is updated slowly, but the parcel has been received. You can check it. Sorry for the trouble.
With Christmas approaching, the logistics pressure is very high and the backlog is serious. We actively give feedback to the logistics company every day and urge them to speed up the delivery. The logistics company said that the customs inspection is very strict during this period, and the extended customs clearance time has delayed the delivery time.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Do NOT order! Total scam!
I ordered a Christmas gift in November. I never received the item and have emailed customer service several times. I got a tracking number but it has never updated. This is absolutely ridiculous and I am very upset. This was a very important gift and now it’s almost Christmas and no time to order something else. My order number is AM631428802CN.
16 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Leslie Taylor,
Thank you very much for your feedback. We are sorry to have kept you waiting. With Christmas approaching, the logistics pressure is very high and the backlog is serious. We are actively giving feedback to the logistics company every day. The logistics company said that the customs inspection is very strict during this period and the customs clearance time will be longer.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Terrible company, no tracking info available after purchase
I ordered a custom onesie puffer for my nephew on December 9th 2024 and whenever I go put my tracking number in I get a "is not found" error, there is no way to contact customer service, I am glad that I did this transaction through paypal so I can dispute the charge
my tracking number is CW112708 and I'd like to know the status of my item
9 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Miko Starks,
Thank you very much for your feedback. We immediately checked the problem on the order inquiry page and handled it. We are very sorry for the misunderstanding.
The order processing time is 3-5 working days during the peak season. The onesie puffer you ordered has been made, but the information I got from our customer service department is that you have a transaction dispute with the bank and the order has been locked and cannot be processed. I am very sad to hear this news. To show our sincerity, if you still need this order, we will give you a 10% discount after you receive the order package. Is that okay? I hope you can consider giving us a chance. We will arrange the shipment for you as soon as possible.
Looking forward to your reply. Thank you.
The website is fraud
I’ve placed my order last week and paid extra for an express shipping but it hasn’t shipped yet. Wrote an email but haven’t heard anything from them. I think it’s a scam and will never buy anything from an instagram.
My order number is CW112086 if you read this customwarms.
Please cancel my order if you can’t send them by this week.
8 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Jay,
We are very sorry to have kept you waiting for so long. We once again sincerely apologize for the inconvenience caused to you. After you confirm the order on December 10th, the after-sales department immediately arranged the shipment for your order. The order package is currently on the way, but as Christmas is approaching, the logistics pressure is very high and the backlog is serious, the customs clearance time may be longer. We will do our best to urge the logistics to speed up the delivery.
Thank you for your order and best wishes.
Waiting for a “custom “ Christmas gift…
Waiting for a “custom “ Christmas gift for my grandbabies… I received tracking last Thursday and the tracking number is junk. It shows nothing… I ordered this over three weeks ago. Do not order from this company. Not a happy customer… I will be demanding a refund.
12 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Kristin Blaisdell,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We are deeply sorry for the unpleasant shopping experience. As Christmas is approaching, the logistics pressure is high and the backlog is serious. We are actively giving feedback to the logistics company every day and looking forward to a solution. We hope to compensate for this problem. After you receive the order package, we will apply for a 10% order refund for you. You can contact the after-sales customer service staff to arrange a refund, is it ok? I hope to get your understanding and forgiveness.
Looking forward to your reply. Best wishes to you.
I ordered my grandson a personalized…
I ordered my grandson a personalized cowboy hat on November 26 all of a sudden the tracking number they gave me isn’t working. I’ve reached out to them twice via email and I’ve heard nothing. I’m very aggravated and will not order anything off of Facebook ever again.
26 listopada 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Heather Shear,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Leaving 1 star because 0 is not an…
Leaving 1 star because 0 is not an option. I ordered on November 15th and have not received my order. The last time the tracking was updated was Dec 5th, and I believe it’s only because I emailed support that day. I’ve emailed support twice now and I only ever get a generic reply: “ Dear buyer, your parcel is currently in transportation, we will urge the logistics for you, please wait patiently, if you have any questions, please contact us in time, best wishes for you”. No one has even asked for my order number. I paid for shipping insurance, but I guess it doesn’t matter because it’s impossible to report that you didn’t receive it. I guess it’s just a loss this time, but I will never order from this company again. Beware!
13 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Kelly,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
Sorry for the misunderstanding. Our after-sales customer service staff will check the order based on your email, so you do not need to provide the order number when contacting the after-sales customer service email.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I purchased personalized blankets and they are absolute trash! Paper thin and very cheap. It’s all junk from China! I’ve been trying to get a refund for weeks and they refuse! They want me to ship it back to China on top of paying customization fees and everything else! Do not purchase from them! Pay a little more and buy from a more reputable company who cares about the quality of their product because you will never see your money back if you purchase from here!
27 listopada 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Amanda,
We are sorry that this shopping did not satisfy you. We are deeply sorry and would like to assure you that we take the issue with your order very seriously.
May I know your order number please?This will enable us to thoroughly examine the situation and swiftly find a resolution for you.
Thank you very much for your order and thank you for your honest feedback. Looking forward to hearing from you and wishing you the best.
I ordered on November 17th
I ordered on November 17th, and have never received my order...coming from China...says in tracking delivered...company is not legit.
After your reply...my order # is: CW105159
email is: your review won't allow email, so ???
4 grudnia 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Ty Saltzgiver,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
The logistics provider has informed us that your order package has arrived locally and will be delivered to you soon. Thank you for your patience and best wishes.
Buyers beware..
Buyers beware... I ordered the blanket, hat,headbow set. I put my future granddaughters name in correctly. When I got the product they cut half the middle name off. When I contacted them about this, they said it was my fault. I asked for a refund or to have it redon and they refused. I will never buy from them again. Poor customer service...
13 września 2024
Opinia niezależna
Odpowiedź od customwarms.com
Hello, Jen,
Thank you for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
We are the owners of MotherBirthCo on…
We are the owners of MotherBirthCo on Etsy and would like all to know that this "company," CustomWarms, is indeed a fraud. They have stolen our listing photos, our review photos and our reviews, along with other shop owners on Etsy, whom we've contacted, and posted them as their own.
Stay away.
1 lipca 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.