My item took over four weeks to arrive. I had to email asking about delivery twice. When it arrived eventually it was spelt totally incorrectly. I emailed the company telling them. They said they wou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was most impressed with their customer service. The problem I had was due to delivery information going to spam so that I couldn’t track order. I received the order and it was perfectly personalized... Zobacz więcej
Reakcja na opinię
Ordered a blanket on 11/8, shipper label created 11/10. Ever since then kept receiving only the following; On Its Way to USPS Departed Shipping Partner Facility, USPS Awaiting Item JAMAICA, NY... Zobacz więcej
Absolutely awful company. I’ve been waiting on my order for weeks. They keep telling me there was a fire nearby then saying my order is being shipped. Keep going round in circles repeating themselves... Zobacz więcej
Reakcja na opinię
2,2
Słaba
84 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered a sweater for my dog
I ordered a sweater for my dog, and it never came. Fake company and fraudulent tracking codes. DO NOT PURCHASE ANYTHING FROM THIS COMPANY 🤬🤬🤬🤬
2 lutego 2026
Opinia niezależna
Odpowiedź od customwarms.com
Hi SebraW,
Sorry to keep you waiting, we are doing real and honest business, please don't worry.
I'm very sorry. Because the customized style you choose is very popular, raw materials are sold out, delaying the customization time. Your order is currently being expedited and is expected to ship in approximately 4-6 days. We will prioritize shipping this style of order. We sincerely apologize again.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Still not got it
Said 7 days delivery... its now 21 days with no sign of my purchase
9 lutego 2026
Opinia niezależna
Odpowiedź od customwarms.com
Hi Dear GG,
Thank you very much for your order, due to the large number of customized process steps, for the peak seaon, the processing time will take around 5-7 days, and then send it to the logistics company. The logistics and transportation time is about 10-20 days.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
I buy a “coming home” outfit for every…
I buy a “coming home” outfit for every single one of my grandchildren. It's become a treasured family tradition. Absolutely perfect.
5 stycznia 2026
Opinia niezależna
Odpowiedź od customwarms.com
Helle Elena Fuchs,
Thank you for your trust and order. We feel truly honored by your satisfaction and support. It's great to hear that. Best wishes to you.
Sono settimane che ho ordinato i…
Sono settimane che ho ordinato i prodotti mai arrivati ho pagato con klarna e spero di aver indietro i miei soldi .
9 stycznia 2026
Opinia niezależna
Odpowiedź od customwarms.com
Ciao Barbara Longobardi,
Ci dispiace che l'esperienza di acquisto non sia stata soddisfacente. L'ordine verrà elaborato in circa 5-7 giorni, dopodiché verrà inviato alla società di logistica. I tempi di logistica e trasporto sono di circa 10-20 giorni.
Hai ordinato due kit per il Baby Homecoming? Potresti fornirci il numero d'ordine o l'indirizzo email? Verificheremo ulteriormente i dettagli e ti forniremo una soluzione soddisfacente. Non preoccuparti. Attendiamo con ansia la tua risposta. Cordiali saluti.
The seller was super helpful getting…
The seller was super helpful getting the personalization exactly right for our new grandbaby. The baby outfit is high quality and the colors are beautiful. Really appreciate the service.
2 grudnia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hi Sienna Clarke,
We truly appreciate you choosing us and for the kind feedback. It's awesome to know we hit the mark for you. All the best, and we hope to work with you again soon.
Please do not purchase from this…
Please do not purchase from this company. I have been back & forth with them for months about a product I ordered that was not delivered so I wanted a refund. I should have done my research before purchasing from Custom Warms. I would have seen the many dissatisfied customers. They offered me 20% refund of a product I spent over $40 for. Insulting, don’t waste your money. I found another company that is high quality and GREAT customer service. Now I will wait for my $9 refund!!!!!
2 sierpnia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Mary Fran Jarema,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
I placed my order for Mother's day 1…
I placed my order for Mother's day 1 1/2 months before the big day and received it 3 weeks after Mother's day. I will never order anything from this company again. Customer Service was so rude and told me it's international shipping, which I already knew. The product was not what I ordered the quality was terrible.
DO NOT ORDER FROM THIS COMPANY.
2 czerwca 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Cathy Blevins,
We sincerely apologize for the disappointing experience you had with your Mother's Day order. We completely understand your frustration regarding the delayed delivery, product quality, and unsatisfactory customer service interaction – this is not the level of service we strive to provide.
We take full responsibility for these issues. While international shipping can sometimes cause delays, we clearly failed to properly manage your expectations or provide adequate support when problems arose. Regarding the product discrepancy, we're urgently reviewing our quality control processes to prevent such mistakes. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
BE AWARE that This website is…
BE AWARE that This website is fraudulent and are scamming people. they are advertising on social media and claim to sell merchandise that they stole pictures off of Temu and which you can buy for a fraction of the cost they are trying to sell this merchandise at. It is a fake website located in Hong Kong china and they do not have a real address and no Customer support when you try and ask for a refund be aware that this website is false advertising and just wants to take your money. DO YOUR RESEARCH
28 maja 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Kayla saunders,
Sorry for keeping you waiting so long. We are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry.
We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Awful
Awful. Save your money. Find a US based company and order there instead.
21 maja 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Mike,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
This company stinks. Don't order from them
Not only did I not get exactly what I ordered, but it took forever because I didn't know it was being shipped from China. I ordered a tshirt for my daughter and a matching onesie for my grandaughter for their 1st mother's day. I finally got the package today (3 days late) and only the tshirt was inside. No matching onesie. I'm so aggravated. I just emailed them.
13 maja 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Sirena McDonald,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. We will resend a new romper for free or negotiate a satisfactory solution. I hope you can give us a chance to compensate.
Looking forward to your reply. Best wishes to you.
Company misprinted my Tshirt and only…
Company misprinted my Tshirt and only offered credit to order a new shirt. However I ordered the shirt for Mother’s Day and obviously takes 2-3 weeks to ship from china and a replacement would not arrive in time.
Company is cheap Chinese company says they can only give refund if I ship the crappy product back to them. Otherwise I am only entitled to a partial refund for a mistake that they made.
Be warned they have shttty customer service all they care about is their profit and not providing you good service
5 maja 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Joseph,
Thank you very much for your feedback. We are sorry that our after-sales service failed to satisfy you. We are deeply sorry for your dissatisfaction. We will attach great importance to your order problem. If it is our problem, we will apply for a refund for you, please don't worry.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
A terrible quality/price comparison.
A terrible quality/price comparison.
I payed 50 euro's for two basic quality shirts.
I thought I was paying for two sets of mama/papa shirts with baby shirt and then 50 euro's would have been a good price.
They offered me a 10% discount on a next order. And that is not going to be used as the quality of the fabrics is below expectations and way to expensive.
24 kwietnia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Mrs Me,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Got a hat for new grandson not good !!!
Got a hat for new grandson
It is monogrammed with his name
Horrible work ( someone that wasn’t very good with Monograming did it)
Spent a lot of money for POOR QUALITY
18 marca 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Tricia Hudgeons,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost attention.
What is your order number or email? We will check more details and provide you with a satisfactory solution. Please don't worry, if there is a problem with the product quality, we will remake a new one for you, hoping to get your satisfaction.
Looking forward to your reply. Wish you all the best.
Scam
Ordered a valentines out fit for my new baby granddaughter at the beginning of January it has never arrived a complete scam
14 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Jennifer Parker,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email? The order processing time is generally 5-7 working days, and then shipped to the logistics company, the logistics transportation time is about 15-20 working days, we will check more details and provide a satisfactory solution. Please don't worry too much.
Looking forward to your reply. Best wishes to you.
I ordered 2 blankets with names on…
I ordered 2 blankets with names on them. After months they remade one of them but not the other.
15 lutego 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Margaret Syrowski Barsan,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. If it is our responsibility, we will resend a new blanket for free or negotiate a solution that satisfies you. I hope you can give us a chance to compensate.
Looking forward to your reply. Best wishes to you.
Very Disappointed
I am currently pregnant. I ordered a personalized romper and hat set. When it arrived, they misspelled his middle name. I even checked my email to make sure I put it in correctly on my order and it was. After shipping, I paid almost $30 for this set. I have been going back and forth in email with the company since they do not provide a phone number. I even sent them pictures of my order and how it should have been spelled and pictures of the final product that I received. I have been trying to get them to either give me my money back or send me the product that I ordered which is what I preferred them to do. However, they keep talking about the expensive international shipping cost and wants me to pay shipping of $6.99 again. I already paid the shipping once just to receive the wrong product. Do not order from this company. Customer service is awful and they have no interest in making their wrongdoings right.
4 lutego 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Jennifer Johnston,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. We deeply apologize for the issue caused by our mistake. Please rest assured that we will take full responsibility and promptly send you a new product free of charge. We sincerely regret any inconvenience this may have caused and appreciate your understanding and patience.
Looking forward to your reply. Best wishes to you.
Don’t waste your time & $!
My order of 3 hats came a month & a day after I ordered them. The box was smashed & torn. I emailed customer support & included pictures. The hats were not in gifting shape. The company would not reimburse me but after much back .& forth they suggested I trust them to give me a partial refund if I paid to mail them back. DO NOT order from Custom Warms!
2 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Theresa Wilt Beal,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, this must be the negligence of our after-sales department. I will report your order problem to the relevant department and impose severe penalties on the relevant staff. We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry. If it is our responsibility, we will definitely refund the money in time or resend new products for free.
Looking forward to your reply. Best wishes to you.
Scam and Horrible Custom Service
Much like some of the most recent reviews this company is HORRIBLE and gives you the run around when an item is not delivered. I order Christmas gifts for my niece and nephew the first week of December and the product never came. When it finally said it was delivered (January 12th) it never came. After several email exchanges they gave me the tracking information not for the China delivery service, but the one for my direct USPS location. I opened an inquiry with my office and after they investigated they said the package was delivered but not to my name or address that I had listed on my order. I paid for delivery insurance so I expected customwarms to just credit me for the incorrect/lost package. When I reported this back to customwarms they continued to ask me to pay the 9.99 shipping and select another item for them to ship me. I don’t want another product from them given this experience, but they won’t refund me my money. I continue to get emails from their customer service saying they are processing and looking into my issue despite everything already being done to show they delivered my order (extremely delayed) to the wrong person and address. The responses from this company on other complaints is a joke. They don’t intend to help or refund when things go wrong. They just want to keep the money. Probably part of their scam.
25 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Katherine,
Thank you very much for your feedback.
We understand your feelings very well. We are very sorry that the logistics efficiency during the Christmas period was not satisfactory to you. During the Christmas period, there were too many logistics packages and the backlog was serious, which led to delayed delivery. We actively gave feedback to the logistics company every day and urged them to speed up delivery, it's a pity that still didn't make it in time for Christmas.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will further verify the details of the reason for the wrong shipping address and provide you with a satisfactory refund plan. Please don't worry.
Looking forward to your reply. Best wishes to you.
I would leave a 0 if I could
I would leave a 0 if I could. DO NOT ORDER FROM THIS COMPANY. I wished I bothered to look up these reviews before I ordered. I was SO excited to order personalized hoodies for my elderly and ailing dogs for Christmas. 6 weeks after I ordered my tracking says delivered and it wasn’t. I emailed the company because there is no phone number and I get the run around. I filed a claim with PayPal. Now the company says they won’t help me unless I cancel my PayPal claim. FYI IF YOU CANCEL AN ACTIVE PAYPAL CLAIM YOU CANNOT OPEN A SECOND ONE. I am beyond disappointed and will also never order off Facebook again. I knew it was coming from China but I didn’t expect this. ZERO STARS. DO NOT RISK IT!!!!!!!
11 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hello Samantha Higgins,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
This is the WORST COMPANY !
This is the WORST COMPANY !! I ordered a baby Christmas dress order number CW109283 on Nov 29th that said Stella’s 1st Christmas! I paid extra for shipping to get it by Christmas! It arrived in January! I keep asking for my
Money back & they keep sending me stupid responses like they don’t understand English ! They keep telling me to keep the dress @ they’ll give me 10% off Next one same message 15% off … Next one check my mailbox it was delivered .. yes it was delivered in JANUARY!!! I want my $34.94 back !! It is USELESS to receive a 6/9 month old Christmas dress in January !! I am so fed up with them ! They are totally scamming people ! Do not do Buisness with them !! I ORDERED FROM THEM
IN GOOD FAITH ! They need to do the right thing by people ! Their website says 10-20 days for delivery to the US .. not 35 !!
2 stycznia 2025
Opinia niezależna
Odpowiedź od customwarms.com
Hi Pam Parker,
So sorry for the delay in your order, which unfortunately arrived after the holiday. We understand the importance of timely deliveries, especially for special occasions, and we're truly sorry for the disappointment. The delays were due to a backlog of packages at the Post Office causing delays in delivery. While this is not an excuse, we are committed to improving our processes to prevent future issues.
As a gesture of goodwill, we'd like to offer negotiate a refund. Your feedback is important to us. We hope this helps make up for the inconvenience. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Once again, we're sorry for the delay and any inconvenience it caused. We look forward to serving you better in the future.
Looking forward to your reply. Best wishes to you.
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