Custom Neon® Recenzje 

1512
•
Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely fantastic product and service from start to finish. The quality of the neon sign is exceptional, with a really professional finish and great attention to detail. It has completely trans... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Szyldy reklamowe
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  3. Reklama świetlna
  4. Sklep z oświetleniem

Napisane przez firmę

Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1512)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top quality and great service

The website was one of the best I found, making it easy to design the sign. The sign arrived before the due date, well in time for my daughter's birthday. The sign itself is of very high quality and I would recommend it.

6 listopada 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Barny. Thank you so much for taking the time to share your experience! It's such amazing feedback to hear that you found our website so easy to use, and that your sign arrived so promptly for your daughter's birthday. We hope that she loves her new Custom Neon® sign!

Oceniono na 5 z 5

Easy to order and really simple to…

Easy to order and really simple to install, very happy with the quality of the signs too! I ordered two in white and blue colour and love both

7 listopada 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Alanna. Thank you so much for taking the time to share your experience! It's such amazing feedback to hear that you found it so easy to order and that you're so happy with the quality of your sign. Please let us know if we can do anything for you in the future!

Oceniono na 5 z 5

What a great product and service

What a great product and service. We absolutely love the sign we bought.

3 listopada 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Ian. Thanks for this fantastic review! We're so happy to hear that you love your new Custom Neon® sign.

Oceniono na 5 z 5

Kat and the team embraced the tight…

Kat and the team embraced the tight time line we had and made the whole process seamless and easy. Our neon arrived early and looked fantastic. I would recommend Custom Neon every time :)

15 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Connie. Thank you for this amazing review! The team at Custom Neon® are thrilled that you received such fantastic customer service from Kat, and that she was able to meet your timeline seamlessly. We have passed this feedback on to celebrate Kat's amazing work! We really appreciate your recommendation.

Oceniono na 5 z 5

The best for LED Neon.

As a print & signage Project Management company we are only as good as the suppliers that support us. We have worked with Custom Neon on numerous occasions and will always continue to do so as they are simply the best at what they do. What more can I say. Jonathan Smartt, Director, THINK Group, Ireland.

26 października 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Jonathan. Thank you so much for this fantastic review! We pride ourselves on our customer service, so it's such valuable feedback to hear that you consider us the best at what we do. If we can assist you in the future, please don't hesitate to reach out.

Oceniono na 1 z 5

They don't make Neon signs, only LED signs.

I searched on google looking to buy a custom Neon sign. This company does not make Neon signs, only LED signs. this misappropration of technology should not be allowed.

29 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Tulio.
While we appreciate you taking the time to share your feedback, we can see that you are not a customer and have not experienced our product for yourself. At Custom Neon®, we are very transparent and proud that we sell LED signs. This is because LED is more affordable, sustainable, and durable compared with traditional glass neon. As you can see from our 1000+ 5-star reviews, our customers are extremely satisfied and impressed by the products that we offer!

Oceniono na 5 z 5

Love it

So happy with our neon light

13 października 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Caroline. Thanks for this review! We are SO happy that you love your new Custom Neon® sign.

Oceniono na 5 z 5

Really fantastic product and service

Really fantastic product and service. We ordered a large custom sign with quick turnaround and it was delivered on time and looks amazing.

23 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Nick. Thank you for taking the time to share this great feedback! We are so happy to hear that your new Custom Neon® sign looks amazing, and that you received fantastic service from us.

Oceniono na 1 z 5

Worst experience

I recently had the unfortunate experience of dealing with the customer service team regarding my malfunctioning neon sign. To say that I am disappointed would be an understatement. This has been, without a doubt, the worst customer service experience I have ever encountered.

Firstly, my neon sign stopped working just under two years after purchase. Considering the price I paid for it, I expected it to last much longer. However, I understand that technical issues can arise, so I reached out to the customer service team for assistance.

Little did I know that this would be the beginning of a never-ending cycle of frustration. I have been going back and forth with customer service for over four weeks now, and I have received absolutely no resolution whatsoever.

I have made numerous attempts to contact the customer service team, both through phone calls and emails. However, the responses I have received have been vague, unhelpful, and lacking any sense of urgency. It is clear that they do not value their customers or take their concerns seriously.

I have provided all the necessary information and even followed their troubleshooting suggestions, but to no avail. It seems that they are more interested in avoiding responsibility than in providing a satisfactory resolution. This level of negligence and disregard for their customers is simply unacceptable.

I expected better from a company that claims to prioritize customer satisfaction. Unfortunately, my experience has been nothing short of a nightmare. I am left with a malfunctioning neon sign in a busy salon and no hope of receiving any assistance from the customer service team. I often recommend products to my clients for weddings and events. Unfortunately, I can no longer in good conscience recommend this neon sign to anyone. The lack of quality and the abysmal customer service experience I have had with this company is not something I want my clients to go through. It is important for businesses to stand behind their products and provide reliable customer support, and this company has failed on both fronts. I will be sure to inform my clients about my negative experience and steer them towards more reliable options.

I strongly advise potential customers to think twice before purchasing from this company. Their lack of accountability and poor customer service are indicative of a company that does not value its customers. Save yourself the frustration and disappointment by seeking out a more reputable and customer-centric brand.

21 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Madina. We completely understand your disappointment.

As you are aware, our team has been discussing this with you and we have organized to send you a new adapter in hopes of resolving the issues that you’re experiencing with your sign. This is the first step in our troubleshooting process, and once we determine if this new adapter resolves your issue, we will be able to assess how to move forward with our warranty options.

This is definitely not the experience we want our customers to have, so we appreciate you sharing this feedback with us. We apologize that you have felt there has been a lack of urgency from our team, and we can assure you that we take your and our customer’s concerns very seriously. We look forward to working with you to find a positive solution to ensure that your sign continues to shine bright in your salon.

Oceniono na 5 z 5

We recently purchased a neon sign from…

We recently purchased a neon sign from Custom Neon, and our experience exceeded all expectations. The quality of the product was exceptional, and the level of craftsmanship was outstanding. From the ordering process to the final delivery, the team at Custom Neon demonstrated professionalism and attention to detail. We are thrilled with our new neon sign and highly recommend Custom Neon to anyone seeking high-quality custom neon designs.

13 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Tarcisio. Thank you so much for your 5-star review! We are absolutely thrilled to hear that we have been able to exceed all of your expectations, and that your Custom Neon® sign is exceptional quality. If we can assist in the future, please let us know!

Oceniono na 5 z 5

Great quality lights which are very…

Great quality lights which are very durable and look very impressive - I had 2 made for my business. Brilliant customer service from Rafiu also. Thanks.

17 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Thank you for this fantastic review! It's such valuable feedback to hear that Rafiu provided you with such great customer service, and we have passed on this feedback to celebrate his amazing work. Please let us know if we can assist in any way in the future!

Oceniono na 5 z 5

Great service

Great service, great products, fair price. What else can you ask for?

1 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Isaac. Thanks for this great review!

Oceniono na 5 z 5

Best Customer Service Going

Danny made this entire process seamless. Absolute best Customer Service I have received for a very long time. have not received the product as yet but will be more than happy to leave another review (& pictures) when it arrives. Thanks again Danny for service, it was great.

15 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Debbie. Thank you for taking the time to share your experience with us! We are absolutely thrilled to hear that Danny provided such excellent customer service, and we have passed this feedback on to celebrate his amazing work. Please feel free to reach out to Danny if you need anything in the future!

Oceniono na 5 z 5

Great Service

Danny provided great and prompt service from the beginning until the end.

12 listopada 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Elle. Thank you so much for this fantastic review! It's amazing feedback to hear that Danny provided such great customer service. If there's anything we can do to assist you in the future, please don't hesitate to reach out to Danny!

Oceniono na 5 z 5

Fantastic product

Fantastic product. So easy to order and make very detailed choices.
Arrived quickly and safely. Highly recommend.
Thanks team

17 września 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Dot. Thank you so much for taking the time to leave this amazing review! It's such great feedback that you found it so easy to order from Custom Neon®, and to hear that your sign arrived so quickly. If you need anything in the future, please let us know!

Oceniono na 5 z 5

Excellent product

Excellent product. Quickly made and delivered. Very pleased. Would highly recommend 🙂

19 września 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Sarah. Thank you so much for your 5-star review!

Oceniono na 5 z 5

Beautiful product

Beautiful product. Color is amazing! Love the fact that it’s dimmable.

1 sierpnia 2023
Opinia niezależna
Logo Custom Neon®

Odpowiedź od Custom Neon®

Thanks for your review, Andrea! It's great to hear that you love the remote and dimmer that was included with your sign.

Oceniono na 5 z 5

Excellent quality and value for money

Quick delivery, excellent quality and good value for money, we love our light!

8 września 2023
Logo Custom Neon®

Odpowiedź od Custom Neon®

Hi Daisy. Thank you so much for this great review! We are so happy to hear that you love your new Custom Neon® sign.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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