The return process is absurd. You have to send an email to them first for permission. Then they reply with a list of conditions for a return but NO return information. Then you reply if you want... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The company had chosen a delivery carrier that was terrible BUT they answered all my emails, called the carrier and made them send the package through another carrier before they returned the dress. T... Zobacz więcej
Reakcja na opinię
I have ordered twice from this company, the customer service is fantastic. I have received one dress which is beautiful, just ordered the second one. Would recommend this company and their beautiful d... Zobacz więcej
Reakcja na opinię
I've had the most amazing experience and customer service with Curveins. It was very unfortunate that my order wouldn't be ready for when I need it, but my customer service representative Sabrina wa... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Picture this: You, commanding the spotlight, embraced by admirers,celebrating your unique beauty and individuality. This vision fuels our inspiration at CURVElNS. We believe our creationsgo beyond mere clothing-they ignite moments of authentic self-expression and unwavering confidence. CURVElNS is rooted in empowering every body. We curate fashion that celebrates curves and enhances self-assurance.Our commitment blends impeccable craftsmanship with stylishdesigns, ensuring every woman experiences the allure of luxury. Our Mission To provide every plus-size woman with stylish, perfectly fitting, and comfortable high-quality partywear. Join us at CURVElNS and discover how we redefine elegance, oneconfident curve at a time. Curve in, beauty within!
Dane kontaktowe
Stany Zjednoczone
- support@curveins.com
- curveins.com
3,1
Średnia
38 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Improved communication
Initially I left a negative TrustPilot review, regarding issues with sizing and quality, but most importantly lack of response to my return request. After I left my TrustPilot review, the company responded to my emails and initiated and fully processed my return. After they finally contacted me, their communication was excellent. I only wish that it did not take a negative review to do it. Because of the 180, I am moving my review to 3, with the caveat that I’m still skeptical about the reviews of the products (my product review wasn’t posted and two other reviews (one incorrectly describing the product - so fair enough) were taken down).
8 stycznia 2026
Opinia niezależna
Odpowiedź od Curveins
We’re truly sorry for the inconvenience and frustration this experience has caused. Our customer support team has already reached out to you and is actively assisting with your after-sales request. We take feedback like this very seriously and are committed to providing you with a satisfactory resolution. Thank you for bringing this to our attention.
I have been trying to return a $400.00…
I have been trying to return a $400.00 order sent 200 emails and not one word. The zip was broken on 1 dress and the other 2 was misfitting
2 grudnia 2025
Opinia niezależna
Odpowiedź od Curveins
Hello Willow,
Our customer support team reviews and responds to emails every day. Please kindly confirm that your message was sent to our official support email: support@curveins.com. At the moment, there are no unreplied emails in this inbox.
Please rest assured that we take all after-sales inquiries seriously and handle them promptly. For any quality-related issues, once verified, we will either issue a refund or arrange a replacement right away.
If it’s convenient, please contact us again at support@curveins.com
, or simply provide your order number, and our support team will reach out to you and assist as soon as possible.
Thank you for your understanding, and we’re here to help.
Great quality and excellent prices.
Great quality and excellent prices. Even though I had to return two dresses because they were a bit big, the process was quick and easy.
21 listopada 2025
Odpowiedź od Curveins
Thank you so much! We're really happy to hear you loved the quality and prices. Sorry the two dresses were a bit big, but we're glad the return process was quick and easy for you. Thanks again for your kind review — it means a lot to us!
Absolutely a scam!
Absolutely a scam!
You liars want to claim you respond to all emails in 24 hours i am STILL WAITING FOR A RESPONSE ON MY ORDER- oh but you have timeeeeee for a negative review tells you this is exactly the type of scam website you expect- no phone line and a gmail email for the business that NEVER gets answered!!!
Maybe check that gmail email inbox since you still haven't responded and took my money I'll be submitting the chargeback today since you all want to be scammers
4 listopada 2025
Opinia niezależna
Odpowiedź od Curveins
Hello,
For any customer service inquiries, please contact us directly at support@curveins.com — our team will reply within 24 hours after receiving your email.
Regarding your order, we’ve checked and the dress was scheduled to arrive at our warehouse this Friday. Since we noticed that you were in a hurry, our after-sales team processed a refund yesterday and sent you an email notification. Please check your inbox for the details.
We kindly ask you to also check your payment account, and if the refund hasn’t been received within 3 business days, please let us know — we’ll follow up immediately to make sure it’s resolved.
We sincerely apologize for the inconvenience and misunderstanding caused. CURVEINS will continue to improve our service, and we truly appreciate your valuable feedback.
Thank you again, and we wish you a wonderful day!
Best
Curveins
Reached out multiple times for an order…
Reached out multiple times for an order update the advertised shipment time was for 2 weeks- 10 days in and no response no updates. As a forst tike customer this os important to me since the item is needed for a special event and is time sensitive.
5 listopada 2025
Opinia niezależna
Odpowiedź od Curveins
Hi Roger,
We’re so sorry to hear about the trouble and truly understand how important this order is for your event. We reply to all emails within 24 hours, but we weren’t able to locate your order under your name.
Could you please share the name or email used for the purchase, or your order number? Once we have that information, we’ll look into it right away and get back to you as soon as possible.
Thank you so much for your patience! 💙
Best regards,
The CurveINS Team
Quality is poor and not as nice as…
Quality is poor and not as nice as website displayed especially for the price point. They also have different versions of return policy. The one that I pull up on the website states a flat 9.99 fee and now that I have initiated a return they are saying it’s an additional $5 per a dress. Will update once return is processed but I fear that is going to be a problem based on this.
23 sierpnia 2025
Opinia niezależna
Odpowiedź od Curveins
Hi Evanna,
I’m very sorry for the inconvenience you’ve experienced. I understand your concern. To clarify, the return policy does state the flat $9.99 return fee, along with an additional $5 fee per dress. I truly apologize if this was not clear when you reviewed it on our website.
Our support team will make sure your return is processed smoothly, and we’ll do our best to assist you through the process.
Thank you for bringing this to our attention, and again I apologize for the frustration caused.
Best regards,
Curveins
Scammers
Scammers . Please do not buy from these people. They wouldn’t cancel order and never responded to returning the order. I’m sure it done work anyway
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Curveins
Hi LaToya,
I am very sorry to hear about your experience, and I completely understand your frustration. This must be a misunderstanding. We have already notified our support team, and they will make your case a priority.
At the moment, we are unable to locate your order using only your Trustpilot username. Could you please contact us directly at support@curveins.com
with your order number and the email address used to place the order? Once we receive your message, our support team will respond right away and help resolve the issue for you.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience caused.
Best regards,
Arthur
CurveINS Team
My second time buying from Curveins
This is my second purchase from Curveins. Both orders were flawless.
9 lipca 2025
Odpowiedź od Curveins
Thank you so much for your continued support! We’re thrilled to hear both of your orders were flawless — it truly means a lot to us 💖
I strongly recommend to NOT buy from…
I strongly recommend to NOT buy from Curveins. They do not honor their return policy by using a tactic of being unresponsive to requests for return information. I believe they do this to stall and get past the 30 day return window. My wife is 2 days away from going past the return window and they have been unresponsive to multiple requests over a week. I do not like businesses that lack integrity. If they elect to not support her return, Curveins WILL be held liable. It needs to happen to protect others in the future. I am okay with using my resources to protect others from bad businesses.
17 lipca 2025
Opinia niezależna
Odpowiedź od Curveins
CURVEINS would like to take this opportunity to reaffirm that we value every customer and every order. We are committed to providing honest and reliable after-sales service.
If any misunderstanding or inconvenience is caused by a mistake on the part of our customer service team—even if the return period has passed—we will still take full responsibility and ensure the issue is properly resolved.
Please feel confident when shopping with us.
There was a miscommunication that they made right
This is a follow up to below review. After additional contacts with company this was resolved and my card was credited back the full amount including shipping for the miscommunication. They are pretty dresses so I hope they continue to work on their customer service training.
_________
I placed an order and received. When I reached out to customer service, they were all willing to help with an exchange. When I told them I wanted to return, they replied it was too late even though I just got the garments FOUR DAYS earlier. I sent the order and delivery screenshots and they are STILL giving me the runaround. They will not provide a return slip. I guarantee they are trying to wait this out for a few weeks. I have had FOUR emails so far and am beyond fed up. I spent $295.00 on 3 dresses and cannot get them to send me the information that is described in their return policy. They say U.S. company. Sounds like I am not the only one with this issue.
If you have an issue, continue ro reach out to this company to get resolved. As stated above, they did make this right! Thank you!
11 lipca 2025
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for the update, and we are truly sorry for the misunderstanding earlier. We are committed to putting our customers first and resolving any issues with care. Our return policy allows for exchanges and returns within 30 days of delivery, and we will continue doing our best to improve our service. We truly appreciate your patience and understanding! 💛
I bought a dress and it was delivered…now I'm trying to return it and they won't let me.
I bought a dress and it was delivered today. I decided to return it because I changed my mind and I cannot log into my account and it won't let me change my password to get into my account. Then when I press the forgot my password button, it says I've tried too many times. Not great customer service.
23 czerwca 2025
Opinia niezależna
Odpowiedź od Curveins
We’re truly sorry to hear about the trouble you’ve experienced and apologize for the inconvenience. Our support team is already working on resolving this issue for you. We have contacted you directly at support@curveins.com. We will assist you with your return and help you access your account.
Answer your question
Hi there ,
Can’t respond to your answer/response in same place. So new message.
You asked which dress I was interested in for sizing:
It is: Curveins Plus Size V-Neck Floral Ruffle Hem Maxi Dress-color blue
$108.99 USD
If you pull up size chart on page with dress picture you see it doesn’t go to right for waist and hip measurements.
Frances Fredrico
8 maja 2025
Opinia niezależna
Odpowiedź od Curveins
Hi Frances! Our product team has reviewed the dress and confirmed that due to its design, the hip measurement won’t be an issue. Their initial recommendation is a 1XL, and you can directly refer to the bust and waist measurements for sizing. For easier communication, we suggest sending your bust, waist, and hip measurements to support@curveins.com or office@curveins.com. Feel free to reach out with any questions!
The dress is stunning
The dress is stunning. Fits to size. Even with shipping issues, Customer service was right on it. Helped me. Even reimbursed my priority shipping since it was delayed. All in all, I would highly recommend and buy again!!!
2 maja 2025
Opinia niezależna
Odpowiedź od Curveins
Hi Margir,
Thank you so much for your kind words! We’re thrilled the dress fits well and that our team could help with the shipping issue. We can’t wait to see you shop with us again! 💕
Best,
CurveINS Team
DO NOT ORDER
The dress I ordered was made poorly and too big. When I attempted to return it, they said it was past due and that they would award no flexibility. It was my first order, an order that was pricey. For this price range, I expect better costumer service.
24 marca 2025
Opinia niezależna
Odpowiedź od Curveins
We apologize for any inconvenience this may cause you.
We offer a 30-day return period from the delivery date (not the order date). This time period provides ample time for returns and exchanges. Unfortunately, extending the return period for all customers is not sustainable.
Thank you for your understanding. Please feel free to contact us if you require further assistance.
DO NOT purchase from this company
DO NOT purchase from this company. When I finally received info on how to return a dress that didn't fit, after they received the dress they told me they couldn't accept it because it was covered in white dog hair and it had an odor. Yes, I have a dog...a black dog. But I had carefully checked to make sure the dress was pristine. And my home has no odors. They just don't want to give me my money back. RUN AWAY from this company.
11 marca 2025
Opinia niezależna
Odpowiedź od Curveins
Sorry for the inconvenience. When our New York warehouse was preparing to store your returned dress, we found that it was covered in dog hair, which has already impacted its resale. Our customer service team has sent you photos for confirmation and have reached out to discuss the matter with you.
High quality!
I’m consistently impressed by the quality of the clothing—true to size and thoughtfully crafted. Shipping is a bit faster compared to other online stores. Definitely worth it! I’m definitely a lifelong customer!
13 sierpnia 2024
Odpowiedź od Curveins
Thank you so much for your kind words! We're thrilled to hear that you're impressed with the quality and fit of our clothing, and that our shipping exceeded your expectations. Knowing you're a lifelong customer truly makes our day! We're here for you anytime you need, and we can't wait to continue being a part of your fashion journey!
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