The return process is absurd. You have to send an email to them first for permission. Then they reply with a list of conditions for a return but NO return information. Then you reply if you want... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
The company had chosen a delivery carrier that was terrible BUT they answered all my emails, called the carrier and made them send the package through another carrier before they returned the dress. T... Zobacz więcej
Reakcja na opinię
I have ordered twice from this company, the customer service is fantastic. I have received one dress which is beautiful, just ordered the second one. Would recommend this company and their beautiful d... Zobacz więcej
Reakcja na opinię
I've had the most amazing experience and customer service with Curveins. It was very unfortunate that my order wouldn't be ready for when I need it, but my customer service representative Sabrina wa... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Picture this: You, commanding the spotlight, embraced by admirers,celebrating your unique beauty and individuality. This vision fuels our inspiration at CURVElNS. We believe our creationsgo beyond mere clothing-they ignite moments of authentic self-expression and unwavering confidence. CURVElNS is rooted in empowering every body. We curate fashion that celebrates curves and enhances self-assurance.Our commitment blends impeccable craftsmanship with stylishdesigns, ensuring every woman experiences the allure of luxury. Our Mission To provide every plus-size woman with stylish, perfectly fitting, and comfortable high-quality partywear. Join us at CURVElNS and discover how we redefine elegance, oneconfident curve at a time. Curve in, beauty within!
Dane kontaktowe
Stany Zjednoczone
- support@curveins.com
- curveins.com
3,1
Średnia
38 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I've had the most amazing experience…
I've had the most amazing experience and customer service with Curveins. It was very unfortunate that my order wouldn't be ready for when I need it, but my customer service representative Sabrina was very understanding and compassionate when I needed.
Thank you again Curveins for your generosity I will definitely be ordering from you again.
13 lipca 2026
Opinia niezależna
The return process is absurd
The return process is absurd. You have to send an email to them first for permission. Then they reply with a list of conditions for a return but NO return information. Then you reply if you want refund or exchange. Then they reply ok but STILL NO ADDRESS or i formation. For the return — all while the clock ticks away the eligible day for a return.
BTW the mermaid style dress in a 3x was not cut right- too tight and I usually take a 1x- or 16-18.
7 lipca 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
After carefully reviewing your order history, we would like to clarify the timeline for transparency.
Your order was placed on February 3 and successfully delivered on February 6.
On February 9, a payment dispute (chargeback) was opened directly through the payment platform before our customer service team had the opportunity to resolve the issue.
On the same day, our support team contacted you and provided the return address and return instructions via email. Unfortunately, we did not receive any further response, nor did we receive a returned package.
For this reason, we were surprised to read that you were never provided with return information, as our records show otherwise.
At Curveins, we offer a 30-day return and exchange policy. Customers simply need to contact our support team within the return period, and we will provide return instructions and assist throughout the process. Our customer service team responds to emails within 24 hours and is committed to resolving every issue as quickly and fairly as possible.
We understand that online shopping can sometimes be challenging, especially when sizing does not meet expectations. That is exactly why we have established a dedicated after-sales team to help customers with returns, exchanges, and sizing concerns promptly.
If there is still anything we can do to help with your order, we sincerely welcome you to contact us at support@curveins.com. We remain committed to providing quality products and excellent customer service to every customer.
Great customer service
The company had chosen a delivery carrier that was terrible BUT they answered all my emails, called the carrier and made them send the package through another carrier before they returned the dress. They truly care about their customers and I got the dress! No added costs at all. I recommend this company and their product is great too!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for sharing your experience! We're so glad everything worked out in the end and that you received your dress.
We truly appreciate your patience throughout the shipping process and your kind words about our customer service. Your support and recommendation mean so much to us. We hope you love wearing your dress!
Beautiful dresses & great customer service
I have ordered twice from this company, the customer service is fantastic. I have received one dress which is beautiful, just ordered the second one. Would recommend this company and their beautiful dresses.
14 maja 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your kind words and for your continued support! It truly means the world to us.
We're so happy you love your dress, and we can't wait for you to receive your second one. Thank you for recommending Curveins!
Beware, do not buy from this company
I don’t think I’ve ever left a negative review for any business in my life, but my experience with Curveins has been extremely disappointing and detrimental.
Before placing my order, I specifically confirmed that the items could be returned if they didn’t work out. However, when I attempted to make a return, I was initially told that I could not return them. The return process itself was incredibly difficult and frustrating.
There is no phone number to call—customer service is only available through email. Communication was slow, inconsistent, and often felt unprofessional. After numerous emails, I was finally given instructions and a return label. To make matters worse, customers are charged a fee for each item returned.
My return was delivered over a month ago, and I am still waiting for my refund, which amounts to hundreds of dollars. At this point, I find the situation shocking and unacceptable.
I shop online frequently and have returned items to many retailers over the years. Never have I experienced such a difficult return process or such a long delay in receiving a refund.
The clothing may look cute online, but buyers should be aware of the challenges they may face if they need to make a return. Based on my experience, I would proceed with extreme caution before ordering from this company.
7 maja 2026
Opinia niezależna
Odpowiedź od Curveins
Hi Daniela,
Thank you for sharing your feedback. We're sorry to learn that your return experience was frustrating.
After reviewing your order and our communication history, we'd like to provide some clarification for context. Your order contained nine items, and we approved the return of eight items under our 30-day return policy. During the process, our team communicated with you to verify the return address, the items included in the package, and the barcode information to ensure the return could be processed accurately. Your return request was not declined, and your refund has since been completed to your original payment method.
While we're pleased that the refund has been successfully processed, we also recognize that the overall experience did not feel smooth from your perspective. We understand that exchanging several emails and waiting for the return to be completed can be frustrating.
Customer feedback is important to us, and we are continuing to improve our return and refund workflow to make it simpler, faster, and more transparent. We appreciate you bringing your concerns to our attention and will continue working to provide a better experience for every customer.
Rip off
I placed an order March 24th and I never received it. Took my money but didn’t ship the two dresses. I emailed twice with no response! Company is a rip off! $200 of my hard earned money!
24 marca 2026
Opinia niezależna
Odpowiedź od Curveins
Hello,
We sincerely apologize for the inconvenience and understand your frustration regarding this order.
We have been trying to contact you via our support email because the shipping address provided for your order is incomplete or incorrect, and our logistics carrier is unable to process the shipment. Unfortunately, we cannot arrange delivery until we receive the correct shipping details from you.
Could you please reply to our email from support@curveins.com with your correct and complete shipping address as soon as possible? Once we receive the updated information, we will immediately arrange your shipment.
If you no longer wish to wait for the shipment, we completely understand and can also arrange a full refund for your order.
Please kindly check your inbox (including your spam/junk folder) for our previous emails and reply to us directly, as email communication is the fastest way for us to verify your information and resolve this issue for you.
We truly want to help you resolve this as quickly as possible and appreciate your cooperation and understanding.
Odpowiedź od Curveins
We sincerely apologize for the frustration caused during the return and refund process.
After reviewing the case, we found that the return package was mistakenly recorded under the wrong order while multiple returns were being processed at the same time, which unfortunately delayed the refund.
The refund has now been fully processed back to the original payment method, and we have also followed up with the customer directly to explain and resolve the situation.
In addition, we have already further improved our internal return receiving and quality inspection handover procedures to help prevent similar situations from happening again in the future.
We truly appreciate the feedback and are committed to continuously improving our customer service experience.
100% Recommend the product and process!
They were prompt, kind and helped me so much find the perfect dress. The products were beautiful and well made, I was impressed! I found my perfect dress and returned some that did not work. That process was easy to navigate with great communication. 100% recommend because they are right, they got curvy girls style right! I am a customer for life!
2 maja 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your incredibly kind words! 🤍
We’re truly thrilled to hear that you found your perfect dress and had a great experience with both our products and customer service. Helping our customers feel confident and beautiful is exactly what we strive for, so your feedback means the world to us.
Thank you again for your support and recommendation — we’re so happy to have you as part of the CurveIns family!
Delivery was good however the dress is poor quality
Delivery was good however the dress is poor quality, think Shein & Temu quality. Disappointed with my purchase and wouldn't buy from Curve Ins again.
13 maja 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you for taking the time to share your feedback. We’re glad to hear the delivery experience was positive, though we’re genuinely sorry the dress did not meet your personal expectations.
This style was part of our final sale collection and was purchased at a heavily discounted clearance price with an additional promotional coupon applied. Even so, the dress is an original CURVEINS design developed specifically for curve sizing, with stretch fabric and construction details intended to provide both comfort and fit for plus-size customers. Each piece is inspected before shipment, and many customers have enjoyed this style for its fit and design.
We understand that preferences for fabric feel, weight, and overall style can vary from person to person, and we appreciate your honest opinion. Your feedback will still be shared with our product team as we continue improving future collections.
Thank you again for giving CURVEINS a try.
They never disappoint
This company is there every step of the way! They help with sizing, any concerns, and go above and beyond. I bought two dresses for my graduation and I felt beautiful and received many compliments. They helped me feel special on my big day. Love this company
8 maja 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your sweet words and support! 💖 We’re truly honored to have been part of such a special moment in your life. Knowing you felt beautiful and confident on your graduation day means everything to us. Congratulations on your graduation, and thank you again for choosing Curveins!
Happy to report that the issue with my…
Happy to report that the issue with my order is in the process of getting resolved. Sabrina from Curveins has reached out to out to me . Showing concerns about with the dress I received. She has made efforts in getting me the dress in my size and shipping it out to me. I am very happy with this customer service. I will get back to to review the final shipment to resolve this issue!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your patience and understanding. We’re truly sorry again for the inconvenience caused. Please rest assured that our support team will continue doing their very best to help resolve the issue and make things right for you.
Will buy again from curveins
I was a little hesitant at first then I just went for it. Too my surprise it's a legit company, who has amazing dresses for any occasion. An fast delivery an all together great experience.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us and that you love the dresses. We can’t wait to have you shop with us again!
Customer Support Agent Sabrina!
I reached out to customer support to find out if my refund was approved (the fit of the dress wasn’t for me) and Sabrina, my customer service agent, was amazing. She answered all my questions and made the process stress-free. I will be purchasing from you again! Thank you 😊
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your kind words — this truly means a lot to us
We’re especially happy to hear that Sabrina was able to support you and make your experience smooth and stress-free. Providing thoughtful, caring service is something we genuinely strive for every day, and it’s incredibly rewarding to know it made a difference for you.
We completely understand that fit can sometimes be tricky, and we truly appreciate your understanding throughout the process. Our goal is always to offer not only beautiful, well-made pieces, but also sincere and reliable support for every customer.
It would be our absolute pleasure to have you shop with us again — we’ll be here whenever you need us.
SCAM
SCAM. Product was nothing like what was ordered. I ordered a dress in 2 sizes. What arrived was a completely different pattern, cut, material, color than advertised.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Curveins
Hi there,
We’re truly sorry to hear about your experience — this is absolutely not the standard we aim to deliver.
However, we’re currently unable to locate your order in our system based on the information provided. To assist you as quickly as possible, could you please share your order number or the email address used for the purchase?
We take all product concerns very seriously. If there has been any issue with the item you received, we will make it right. We offer a 30-day return and exchange policy, and we’re committed to ensuring every customer is satisfied with their purchase.
Please feel free to reply here or contact us directly at support@curveins.com, and our team will prioritize your case.
Thank you for bringing this to our attention — we’re here to help.
A great experience customer service
A great experience customer service, the product great. I love my dress. I will be shopping again.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for the kind words! We're thrilled you loved the dress and had a great experience. Can't wait to see you shopping with us again soon
I was nervous because of reviews but…
I was nervous because of reviews but the dress I ordered arrived in a week and is beautiful. It’s exactly like the photo and the material is exactly as expected.
7 marca 2026
Opinia niezależna
Odpowiedź od Curveins
Hi Kellie,
Thank you so much for your lovely review. It truly made our day!
We know it can feel a little uncertain ordering online, so hearing that your dress arrived quickly and was exactly as you expected means the world to us. Our team works hard to make sure every piece looks just as beautiful in real life as it does in the photos.
Your feedback is incredibly encouraging for our team, and it also helps other customers feel more confident when choosing Curveins.
Thank you again for trusting us and for sharing your experience. We hope to dress you again for many more special moments.
Warmly,
The Curveins Team
Excellent Customer Service and Good Quality
I placed the order and checked tracking after 2 weeks and I couldn't quite tell where the dress was located so I emailed customer service because I needed the dress for an event. I received a quick reply that said they would prompt the shipping company to ship quickly. I received the dress the next day. Likely not due to the prompt, BUT I did receive a real and timely reply from customer service that was helpful. I was also pleasantly surprised about the quality of the dress for the price. Back in the day I did some pageants so I've worn a lot of sequin dresses and this one was good quality for the price. Pleasantly surprised after order from a social ad. Thank you Curve Ins!
16 lutego 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that our customer service team was able to assist you promptly and that you received your dress in time for your event. We also appreciate you sharing your positive experience with the quality of the dress, especially given your background in pageants.
At CurveIns, we’re committed to providing both great customer service and high-quality products, and we’re so glad we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future!
If you ever need anything else, please don’t hesitate to reach out.
Difficult return
I ordered 2 dresses for a special occasion. Dresses seemed fine, decent quality, accurate to the description online. But neither fit and I cannot get a reply from my emails to return them. I have sent multiple emails and my window to return the items is getting shorter. I can’t find a phone number to get a hold of customer service.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Curveins
We’re truly sorry for the inconvenience this has caused. Our professional customer service team has already responded to your emails, but we apologize if you didn’t receive it or if it was missed.
Please check your inbox (and spam folder just in case) for our reply, as we’ve provided instructions for your return. If you still need assistance, feel free to reach out again, and we’ll make sure to resolve it as quickly as possible.
Thank you for your patience!
Lack of response
I ordered several dresses in different sizes to try. However, I received a dress that I didn’t order rather than one I did. Contacted the company and it first they were very responsive. Once I asked for a return label to send all the dresses back I have not received a response despite emailing twice requesting a return and response.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Curveins
We’re truly sorry for the inconvenience this has caused. Our customer service team has already replied to your email and is working to resolve the issue with your order.
If you haven’t received the return label or if you still have any concerns, please feel free to reply directly to our email, and we’ll make sure to assist you right away.
Thank you for your patience!
No Response to Return Request
I'm still waiting to receive a response to my request for a return label or shipping address to return a dress. Its nearing time for the 30-day return window -- it seems like they're purposely holding off responding so then they can say it's too late for me to return. Why not just have the ability to download a return receipt from the website or provide the shipping address -- that's what Shein does. But this is a company that sells the same exact dresses for double and triple the prices and doesn't provide a clear way to return. Never again! And I'll be contacting my bank to report the purchase as a fraud/scam and reverse the charge. Take my advice, don't bother with this company -- go to Shein instead. It's the exact same dresses for half the price and you can easily return if it doesn't work out.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Curveins
Thank you for your feedback — we’re truly sorry for the frustration this experience has caused.
We want to clarify that we did not intentionally delay any response. Our team aims to respond to all return requests within the 30-day window, and we’re sorry if there was any delay or miscommunication in your case.
At CURVEINS, we focus on original design, quality fabrics, and fit for plus-size customers, and we’re continuously working to improve both our products and service experience. Your feedback is important to us and helps us do better.
We’d really appreciate the opportunity to resolve this for you. Please contact us at [support@curveins.com] with your order number, and we will prioritize your case and assist you with the return as soon as possible.
We sincerely apologize again for any inconvenience caused and hope we can make this right.
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