CULT GAIA Recenzje 114

Cult Gaia's customer service is very impressive. They responded so quickly, politely and with such clear communication! I had my bag break because I dropped it (I'm stupid) and they responded within 20 min, not kidding. This was by far the fastest response I had resolved my complaint, ever. Not to mention, I am stunned by their amazing styles, I got stopped at least six times asking where my dress was from in one night. This was my first order with Cult Gaia, but definitely not my last.

Being London based I was originally apprehensive after seeing reviews about UK returns issues. This could not have been more wrong, I had absolutely no issues after returning a summer dress I bought for a cancelled wedding (Covid life!). It was an incredibly easy process and customer service could not have been more lovely, and very quick to respond!

Cult Gaia has beautiful style and a superb customer service team. Keep it coming! We want more!

Cult Gaia is currently one of my top favorite brands to shop with!! Not only they have the cutest, most stylish items, their wonderful customer service and staff are the icing on the cake. Such a unique brand!

Best customer service team... thank you Cult Gaia! Always a good experience shopping

This brand doesn’t worth people’s money and time. It is absolutely disrespectful, rude brand, which doesn’t want to take responsibilities for their mistakes and poor services. They send their clothes in dirty packages, it is not very hygienic and comfortable to try these clothes on.

The items, which will be purchased on sale, won’t be refunded even if they have a poor quality and the clothes look not as seen in pictures. The clothes, which they sell on their website, don’t look and feel in reality as seen in photos. The quality of materials is very cheap. And this brand doesn’t take responsibility for their dissatisfying services and products. I wish that this brand and people who work there would start to respect people and provide good quality clothes with responsible and respectful services.

I purchased a top and pants from Cult Gaia and when they came they were bigger than my usual xxs size. The problem is when I tried to return it, it then states that my item is final sale however when I purchased it, that was not the case. I had the idea that I would be able to return it as I would not purchase something that I cannot return esp when it's my first time buying from this brand (not familiar with sizing). They have duped me into buying a top that was not a final sale on their website but upon returning it, they have changed it to "final sale" which is eligible to be returned. I am now stuck with a top that is not of my size. Farfetch is is selling Cult Gaia top at a much lesser amount ($129 with another 15% off) while I paid $168 which was their "final sale". A very unfair practice I would be taking legal action if it's not because of Covid. Do not buy from this company - they will scam you alive.

just got my eos box bag, it's everything I have been looking for: chill, fun, and most importantly unique! thumbs up!

This is the worst company do not order from them bought a 400.00 bag that had many damages on the handle was told their baf come with slight imperfection sent the bag back this company had the nerves to charge me $9.82 return fee this was a mothers day gift i was inconvenienced they where not sorry didnt offer any thing im so upset i wish im able to post the pics and emails smh #WARNING do not order the itmes are over priced.

Beautiful pieces, it’d just be nice to receive items without damage. Everytime I order (and even other customers) the items are scratched and/or in not the best condition. A person would think that with such prices , the items would be flawless, but they’re not. They’re always, always damaged. It’s horrid.

AWFUL!!!! They DO NOT CARE about customers in the UK. Please do not order from this company. They offer and promote free delivery to entice UK custom then you realize that when it comes to returns, they have NO FACILITY at all for you to return goods. On top, they will confirm that you will have to pay all the US taxes and pay to send items back to the USA out of your own pocket!! They then confirm that its in the T&C;s. A premium company selling premium goods with no returns facility for the UK??!!! I will never order from them again. Stuck with over 250.00 worth of bag and costs of over 120.00 to return with taxes and duties. DO NOT ORDER FROM THE COMPANY IF BASED IN THE UK. DISGUSTING SERVICE.

Worst experience ever ordering directly from Cult Gaia.
The dresses are beautiful and use to buy them in London . Order one dress for a present to my friend in NY. She never received it and she have 24/7 porter and never anything been missing . I contacted cult gaia customer service and they respond ones a week !!!
The response was basically that they are not responsible for not delivering to me my order and it’s on their web site !!!

Dear Cult Gaia team , in Europe we expect different customer service and approach to your clients!!! And definitely we expect to receive our orders !!

I cannot believe that there are now reviews for Cult gaia here. It is simply the bast brand for breezy summer fashion.