I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a g... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Biggest scammers, they never delivered my canvas they will lie to you via email when you email them they will do anything to prolong the process, will never give you a refund. It’s a fake company in... Zobacz więcej
Reakcja na opinię
Due to an oversight on my part & many emails back & forth, Cstm Canvas has been quite patient, accommodating, & professional. I’ve found my order to be amazingly beautiful. You won’t be diy one bit.
Reakcja na opinię
The site says they are based in Australia however the so called tracking system that i can never access is in China. I ordered a Canvas almost 3 months ago. I got a message to say it had arrived... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Dane kontaktowe
Australia
- cstmcanvas.co
4,0
Dobra
164 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The ease of using the website to order…
The ease of using the website to order was great for a person who is new to online ordering.
The way the canvas was packaged was extremely good.
2 lutego 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Tracey!
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to use, especially as a newcomer to online ordering. We always strive to make the experience as seamless as possible for our customers. We're also glad that you were impressed with the packaging of the canvas. We take great care in ensuring that all items arrive in perfect condition.
If you ever want a discount on your next purchase, you can reach us at any time. We’d love to offer you something special as a token of our appreciation!
Much Love,
CSTM CANVAS TEAM! ✨
It was Perfect!
14 lutego 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Candyce!
That is amazing! We are so happy that you love your canvas, and we truly appreciate your support!
Thank you so much! ✨
Much Love,
CSTM CANVAS TEAM
Amazing product
Item as described if not better. Really happy with it.
27 marca 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Karl!
That’s awesome! We’re so happy to hear that you love your canvas and are happy with your purchase. It really means the world to us! If there’s anything else we can do for you, or if you’d like a discount on your next order, just let us know. We’d love to help! 😊
Much Love,
CSTM CANVAS
absolutely love my canvas
absolutely love my canvas, great design so fairly priced !
it’s beautiful and just what the room needed to feel complete
27 marca 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey!
Thank you so much for your kind words! We're thrilled to hear that you're happy with your canvas and that it was the perfect addition to your room. We truly appreciate your support and are so glad the design and pricing met your expectations.
Enjoy your beautiful new piece!
Much Love,
CSTM CANVAS TEAM✨
Just got married when I saw my canvas…
Just got married when I saw my canvas and knew my wife would like
It.she didn't like it because she
LOVED it !! The material and print
Was Amazing .Ever day we admire it.
2 listopada 2024
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Bernie!
Thank you so much! We're thrilled to hear that your wife loved it and that you both admire it every day. Congrats on your marriage! 💍❤️
Much Love,
CSTM CANVAS
This company is a total joke
This company is a total joke. Ordered a canvas in December for Christmas. Never arrived, stated lost in post. Then a new one was in production never arrived. Almost 4 months now and still nothing. Anybody wanting a canvas please avoid this shambles. Lies after lies.
9 grudnia 2024
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Dek!
We're really sorry for all the trouble you've experienced. We’ve gone ahead and refunded your order and also offered a replacement as a gesture of goodwill. We truly appreciate your patience and understand your frustration, this definitely isn’t the experience we aim to provide.
Please send us an email if you need further assistance. We are happy to help out! ✨💞
Odpowiedź od Cstm Canvas
Hey Michael! Thank you so much for taking the time to leave us a review! We’re absolutely thrilled that you love your canvas, it means the world to us! Your support truly means everything, and we appreciate you more than you know. 💕
I had ordered your product well before…
I had ordered your product well before Christmas and it didn’t arrive until late January even though the online add said get it in time for Christmas. Product was fine once it arrived, but need to improve on delivery.
20 grudnia 2024
Odpowiedź od Cstm Canvas
Hey Jim!
Thank you so much for taking the time to leave us a review, we really appreciate it! We're so happy to hear that your order has finally arrived. We’re truly sorry for the delay; we did our best to get it to you as quickly as possible, but sometimes shipping is a bit out of our hands.
If you have any questions or concerns about your order, please don’t hesitate to reach out, we’re always here to help in any way we can. Your support means the world to us, and we’re thrilled that you received your canvas!
Thanks again! 😊
Order your canvas today.
I could not recommend CSTM canvas highly enough.
On 2 occasions i made a mistake with my order and the customer service to resolve this error which was my fault was fantastic.
When my canvas arrived i could not have been happier.
It looked amazing and arrived in perfect condition.
I would highly recommend CSTM canvas.
2 lutego 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Kevin! That’s awesome! We’re so happy you finally got the right canvas, and it makes us even happier to hear that you love it as much as we do! Your feedback means a lot to us, and we truly appreciate your support. Thanks so much for your purchase! 😊
I purchased this item on November…
I purchased this item on November 23,2024. I received my item on January 20,2025. During the time, I just received lies after lies concerning this item. Pack your patience when you do business with this company. They have more lies than the product they sale.
20 stycznia 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Cuevas!
Thank you so much for your review and we are so sorry for the delay on your order! We checked our system and tried looking up your order but we cannot find any order under your name around November 23. You must have ordered from a different company but if you did order form us, we would truly appreciate if you can reach us at support@cstmcanvas.co to offer our full support regarding your order.
We are here to help you resolve your issues and we look forward to hearing from you soon! 💖
2 months to get it
2 months to get it. Horrible communication. Lies lies and more lies
29 listopada 2024
Odpowiedź od Cstm Canvas
Hey Justin!
Thanks for your review, and we're really sorry for any trouble you've had. We checked, and your order was delivered earlier this year, were you able to receive it? We understand delays can be frustrating, but if your order is lost or missing, we’ll gladly replace or refund it. If you haven’t received it, we’d love to sort this out for you. Please email us at support@cstmcanvas.co, and our team will be happy to help.
We truly appreciate your support! 😊
I just got an email from custom canvas…
I just got an email from custom canvas saying they've issued a REFUND on my canvas that I've been waiting for since BEFORE CHRISTMAS. I have been told seven times by custom canvas that my product was in customs, being x-rayed, had the wrong address, blah blah blah, and now they're saying they issued a refund? Why would they do that if it's on its way and just being held up by customs for the 7th time? And why do you have an x-ray a canvas? Anyway, there was no refund deposited in my account. Nothing. Not surprised! Don't order anything from custom canvas people!
3 lutego 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Jeremy!
We truly apologize for the delay on your order and we have sent you a private message to resolve the issue. Upon checking, the order hasn't been updated since January 22nd which gave us an impression that the order is lost. We do not want to wait you any longer which is why we have processed your refund yesterday, February 3, 2025 and it is currently pending which is the reason why you still haven't received any notification from your bank that it has been processed. It takes 24 to 48 hours and can sometimes takes 7 business days to process refunds depending on your banks processing time. We do not wish to cause any inconvenience to you and we take full responsibility for any delays that the carrier is causing. We understand that it is our responsibility as well to choose the carrier we ship with and please know that this has been a learning experience for us as well and ensure improve our services in the future.
We truly value your business with us and we apologize for any trouble this experience has caused you. It would be much appreciated if you can respond to our email to ensure that everything is okay on your end. Thank you and we hope you have a blessed day! 🫶
**Terrible Experience
**Terrible Experience – Never Received My Order!**
I placed an order with **CSTM Canvas** over **two months ago**, and I still haven't received anything. No updates, no tracking information, and absolutely zero customer service response. I've reached out multiple times, but they either ignore my messages or give vague, unhelpful answers.
At this point, it feels like I've just thrown my money away. This company is completely unreliable, and I **would not recommend** ordering from them unless you enjoy waiting indefinitely for a product that never arrives. **Avoid at all costs!**
2 lutego 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hey Eric!
Thank you so much for your review, and we’re really sorry for the delay with your order. We totally understand how frustrating that must have been.
After checking, we can see that your order was delivered to your address at 261 East Mesquite St. on January 21st. We’ve sent you an email to confirm this, just to make sure everything is okay on your end. If your order is lost or missing, no worries, we’re more than happy to help find a solution for you!
Please check your email when you get a chance, and let us know if you need any further assistance. We just want to make things right for you! Thanks again for your patience and support! 😊💙
You completely F'd Up
You completely F'd Up. I'm glad I managed to get reimbursed. You failed completely even after giving a second chance.
Never received the product I've told you this before, so quit asking me to give a rating. You're a complete failure.
3 grudnia 2024
Odpowiedź od Cstm Canvas
Hey Arnold!
We’re really sorry for any issues you may have had, and we just want to check in to see if everything has been sorted out. From our records, it looks like we offered you both a replacement and a refund, and the replacement was delivered on December 30th. Could you let us know if you received it? At the same time, you have received a full refund as well.
We genuinely want to ensure you’re satisfied, and we’ve worked hard to offer solutions to resolve the situation. We completely understand how frustrating this must have been, and we truly apologize for any inconvenience caused.
Your feedback is really important to us, and we care about making sure our customers are happy. We just want to make sure everything is okay on your end. Please let us know if you need anything further by sending or responding to our email
Thank you so much for your continued support! 🫶
Odpowiedź od Cstm Canvas
Hey Ronald,
Thanks a lot for sharing your feedback, and we’re really sorry about the issue with your order. We always try to make sure every order is perfect, but sometimes things do go wrong, and we want to make it right for you.
We’ve looked into your order and saw that a refund has already been processed. We’ve also sent you an email to check if everything is okay now. If not, we’re more than happy to help you further with your order.
Please feel free to email us back when you can. We really appreciate your patience and look forward to hearing from you soon!
Thanks again!
Refunded finally after never getting order
Updated-2/3/25-Finally got a refund after reporting to PayPal.
Still have not gotten my order and still customer arrive just keeps sayings it’s on its way but the tracking number still says it is sitting since 12/24. I’ve already submitted a claim with PayPal for a refund.
2 grudnia 2024
Odpowiedź od Cstm Canvas
Hey Frances!
Thank you so much for your order! We're so sorry for the delay on your order, and we totally understand how frustrating this can be. We noticed that the tracking hasn’t been updated in a while, so we want to make things right for you!
We’ve sent you an email with a solution, and we’d love to hear your thoughts. Please know that we’re doing our best to get orders delivered on time, but sometimes shipping delays are out of our hands.
Let us know how you’d like to proceed, we truly appreciate your patience and can’t wait to hear back from you! 😊
This is the second purchase.
This is the second purchase I have made and both were gifts for my wife and she loves them both.
3 grudnia 2024
Odpowiedź od Cstm Canvas
Hey Jeremy!
That is amazing! We truly appreciate your review and we are so glad that your order has finally arrived! We truly value your business with us and we would really love to create more canvas and memories for you soon!
Thank you so much for your continued support!
Much Love, Cstm Canvas Team! 💖
Slow delivery and poor tracking from China
Liked the product but the tracking leaves you constantly wondering with the carrier handoff. Estimated or what the delivery said at checkout took a little longer in real life. Didn’t make it in time.
29 listopada 2024
Odpowiedź od Cstm Canvas
Hey Glenn!
Thank you so much for your review! We’re really sorry for the delay with your order. We always do our best to get your package to you as quickly as possible, but sometimes shipping is out of our hands. However, we can definitely check with the carrier for any updates and make sure everything is on track.
We feel bad that this happened to you, and we truly appreciate your patience. This has been a learning experience for us, and we’ll work even harder to make sure deliveries arrive on time in the future. We’re so happy your order finally made it to you, and we’re really grateful for your support.
Much Love, Cstm Canvas Team 🫶
Do not order from this place…
This company i should have read where this company was. They haven't delivered canvas yet. It's been 3 months. Ordered it on 11/04/2024. Now it's 01/16/2025. Really please don't order from here they are just a scam taking people money that's looking for so called quality work.
16 stycznia 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hi Chester,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be for you. Please know that we don’t engage in any unfair practices, and we truly value our customers.
While there might be some delays with deliveries, we want to assure you that these delays are unintentional and unfortunately, once the orders are handed over to the delivery service, we don’t have full control over how quickly they arrive.
We have also reached out to you today because we truly want to make things right. We would love to hear from you so we can work on resolving this for you as soon as possible.
Thank you so much for your patience and understanding, Chester. We’re here to help and look forward to your response!
Order never came
Order never came. Processing took 4 weeks. Shipping was from China. Can't track order. It's now 7 weeks since order and still no package. The only response I've gotten is it's coming. Was told it would be here last week, and the week before that. Order never came and they don't give your money back. Theives
16 stycznia 2025
Opinia niezależna
Odpowiedź od Cstm Canvas
Hi Valaree,
We’re really sorry to hear about your experience. Please know that it was never our intention to cause any inconvenience, and we deeply apologize for the delay with your order. We completely understand how frustrating this must have been for you, and we are here to make things right.
The good news is that your refund has already been processed today! You should have received an email confirmation about the transaction.
Once again, we sincerely apologize for the trouble and the delay this has caused. If there’s anything else we can do to assist you or if you have any questions, please don’t hesitate to email us anytime. We’re always here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.