I had the pleasure of dealing with Mercedes Robinson of Cruise 118 concerning our 2028 Fred Olsen World Cruise, which we needed to substantially amend. She was a star. Nothing was too much troub... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Zobacz więcej
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I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Zobacz więcej
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Great service as not sure about something explain it to you so understand it in detail. And if have problems do best to sort it for you quick as possible. Good deal.with .as phone them get person to t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Dane kontaktowe
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Zjednoczone Królestwo
- feedback@cruises.com
- cruise118.com
4,7
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Cruise118
Dear Guest
Thank you for your 3 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service
Helpful travel agents who really know their stuff. My last query was dealt with my Jill, who gave me answers to additional questions that I hadn't thought of.
1 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your fantastic 5-star review.
We are delighted to hear that Jill was able to answer your questions and provide additional information you had not even considered. Our team takes great pride in their cruise knowledge, so it is wonderful to know you found the advice helpful and informative.
We really appreciate your feedback and look forward to helping you with your future travel plans.
Kind regards,
Customer Relations
The agent responded to my query…
The agent responded to my query promptly to provide assurance prior to my cruise date in 5 days time
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Tim
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent in unusual circumstances!
I have booked through Cruise 118 for the last few years and have always had good experiences.
This year, we were caught in the Typhoon in China with our cruise being delayed by 3 days. Unfortunately, our phones and emails were not accessible in the usual way and despite frequent attempts to contact us, even contacting the hotel reception (where there was very little English spoken), we were oblivious. Shelley Cusack eventually contacted us by whatsapping all of the numbers Cruise118 had on file (genius!). She very quickly and efficiently brought us up to date, arranged hotel stays, changed transfers and generally just calmed a very stressed individual! Due to the time difference she worked late in order to ensure we had reference and booking numbers for our extended stay and made sure we were aware of all of our options.
She continued to stay in contact, reassuring us that everything was on track once we eventually boarded the ship. We know that there were many others in the same position, and they did not receive the same support from their travel companies.
Thank you Shelley and Cruise 118 for your excellent service - I will be telling everyone to book their cruise holidays with you!
8 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Super helpful staff
Super helpful staff. Very good communication. Helped us build our dream holiday. Can't wait to go on it now.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that our team was super helpful and kept you well informed throughout the booking process. It's fantastic that we could help you create your dream holiday.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Webchat simple to use and staff at the other end really helpful
We wanted to make some post-booking/pre-sailing changes to our recently booked Jan 2028 cruise and opted to use the web chat option on the website. This was really easy to use and the service received from Emma on the web chat was excellent. Nothing was too much trouble, exactly the right mix of friendliness and professionalism and she sorted everything out for us really quickly and efficiently with the cruise line. Thanks Emma :)
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave this wonderful review.
We are delighted to hear that Emma was able to assist with your post-booking changes and that you found our web chat service easy to use. Providing a friendly, professional, and efficient service is exactly what we strive for, so it is fantastic to know that Emma delivered this for you.
We will be sure to pass your lovely comments on to Emma, who will be thrilled to receive such wonderful recognition. Thank you for choosing Cruise118, and we hope you have a fantastic time on your January 2028 cruise.
Kind regards,
Customer Relations
Phoned up and spoke to Scarlett Allen
Phoned up and spoke to Scarlett Allen, she was very polite and very helpful explained everything about our cruise holiday and myself and my wife were very happy with outcome thank you Scarlett
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that Scarlett was able to assist you with your cruise holiday and that she took the time to explain everything clearly. Providing friendly, professional, and helpful service is something we pride ourselves on, so it is fantastic to know that both you and your wife were so happy with the outcome.
Your kind comments will certainly be passed on to Scarlett, and we know she will be thrilled to receive your feedback.
Thank you for choosing Cruise118. We wish you and your wife a fantastic cruise holiday and many wonderful memories.
Kind regards,
Customer Relations
Seamless booking
Booking a cruise with Cruise 118 was seamless. Did this over the phone very pleasant young lady sorted all for me. Had to contact them 9 days before our cruise as we hadn’t received our e tickets & luggage labels. Did an online chat with the lovely Emma Spencer, who sorted that and a dining time query, very professional. Would definitely use this company again.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful 5-star review!
We are delighted to hear that your booking experience was seamless and that both our team member who arranged your cruise and Emma Spencer were able to provide the friendly and professional service we strive for. It is especially pleasing to know that Emma was able to quickly resolve your e-ticket, luggage label, and dining time queries ahead of your holiday.
Your kind comments will be shared with the team, and we are sure they will be thrilled to know they helped make your experience a positive one.
Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to helping you plan your next holiday in the future.
Kind regards,
Customer Relations
On line chat
Used on line chat to request an updated booking confirmation and my request was dealt efficiently.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that your request for an updated booking confirmation was handled efficiently through our online chat service.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
After some minor setbacks 118118 called…
After some minor setbacks 118118 called me back I got through to an amazingly helpful chap named David who has bent over backwards to help me!!
5 stars warranted
Thanks
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Kellie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by David recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Another great booking with Cruise 118
I have used Cruise 118 to book all my recent cruises and have always found them to be very competitive with prices, the staff I have dealt with have all been exceptional and very knowledgeable!
A special mention to Jennifer who has just organised my recent cruise booking which included flights from the UK to and hotel stays in Los Angeles and Las Vegas!
Jennifer was extremely pleasant, friendly and knowledgeable and her advice and recommendations were most appreciated!
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your wonderful review and for your continued loyalty to Cruise118.
We are delighted to hear that you have consistently found our prices competitive and our team knowledgeable and helpful.
Thank you also for your special mention of Jennifer. We are pleased that her friendly approach, expertise, and recommendations helped make planning your recent cruise, flights, and hotel stays such a positive experience.
We truly appreciate your kind feedback and look forward to assisting you with your future travel plans.
Kind regards,
Customer Relations
Great Customer Service
What amazing service by Barry Jenkinson at Cruise118. He took the time to contact MSC to get our status from another cruise line matched, to get a discount on our planned booking with MSC. Then took the time to match cruise prices when two sets of friends decided to join us. Great service and nothing was too much trouble. This is our second time booking with Cruise118 and we will be back again. Big thanks to Barry.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your fantastic review!
We are delighted to hear about the exceptional service you received from Barry. He is passionate about helping our customers secure the best possible value for their cruise holidays, so we are pleased that he was able to assist with matching your cruise line status, obtaining the MSC discount, and ensuring your group received competitive pricing when your friends decided to join you.
It is especially rewarding to hear that this is your second booking with Cruise118 and that you plan to return again in the future. Your continued trust means a great deal to us.
We will be sure to pass your kind comments on to Barry, who will be thrilled to know his efforts made such a positive difference to your booking experience.
Thank you once again for your loyalty and support. We hope you and your friends have a wonderful time aboard MSC and look forward to assisting with your next cruise adventure.
Kind Regards
Customer Relations
Brilliant service from Mila at Cruise 118
Brilliant service from Mila.
Thank you Cruise 118 for the quick and easy service.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Jacquelinie
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mila recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
My query was responded to quickly
My query was responded to quickly
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking a cruise with Cruise 118
I booked the cruise after advice snd help from Jacob Harris who provided excellent advice. We explored several options before booking the cruise. Not pushy,always supportive and helpful. Thankyou
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Just booked with JACOB
Just booked with JACOB, highly efficient and very reliable. Listened to my requirements and tailored everything to fit perfectly. Thank you
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Gillian
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Absolutely to be Recommended
We have always used this company to arrange our cruising and have never been disappointed. Erin Madine, our cruise concierge has given, as she always does, flawless and caring service. Can't recommend them highly enough!
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Howard
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
There was a mistake with the dates…
There was a mistake with the dates which meant we had nowhere to stay for one day in Rome. One phone call to Molly whilst waiting for the train, by the time we arrived at the hotel everything was sorted. Cannot thank them enough for their help.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Molly recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Great experience and would give 5 stars…
Great experience and would give 5 stars but query is still ongoing so need to find the outcome
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a review and for awarding us 4 stars.
We are delighted to hear you had a great experience with our team. We also appreciate your comments regarding your ongoing query, and we understand why you would like to see the final outcome before rating us any higher.
We value your patience and look forward to resolving this matter for you.
Kind regards,
Customer Relations
Scarlett Allen superb concierge
Scarlett Allen superb concierge; polite and helpful; it is good to interact with a human being (with a lovely voice) who works with understanding and empathy.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that Scarlett Allen provided such a positive experience and that her helpful, polite and empathetic approach made a difference. We understand how important personal service is, so it is fantastic to know that speaking with someone who listened, understood your needs and took the time to help was so appreciated.
Your kind comments will mean a great deal to Scarlett, and we will be sure to pass them on to her.
Thank you for choosing Cruise118. We truly appreciate your feedback and look forward to assisting you with your future cruise plans.
Kind regards,
Customer Relation
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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