I had the pleasure of dealing with Mercedes Robinson of Cruise 118 concerning our 2028 Fred Olsen World Cruise, which we needed to substantially amend. She was a star. Nothing was too much troub... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Zobacz więcej
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I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Zobacz więcej
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Great service as not sure about something explain it to you so understand it in detail. And if have problems do best to sort it for you quick as possible. Good deal.with .as phone them get person to t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Dane kontaktowe
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Zjednoczone Królestwo
- feedback@cruises.com
- cruise118.com
4,7
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Scarlett Allen superb concierge
Scarlett Allen superb concierge; polite and helpful; it is good to interact with a human being (with a lovely voice) who works with understanding and empathy.
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear that Scarlett Allen provided such a positive experience and that her helpful, polite and empathetic approach made a difference. We understand how important personal service is, so it is fantastic to know that speaking with someone who listened, understood your needs and took the time to help was so appreciated.
Your kind comments will mean a great deal to Scarlett, and we will be sure to pass them on to her.
Thank you for choosing Cruise118. We truly appreciate your feedback and look forward to assisting you with your future cruise plans.
Kind regards,
Customer Relation
Fast customer service
Cunard wouldn't accept an email directly from me and insisted it must be sent via Cruise 118 to them. It took a week for them to respond and tell me this. Emma Spencer at Cruise 118 kindly offered to forward the email for me straight away within 5 mins of chatting about the issue.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma was able to assist you quickly and ensure your email was forwarded to Cunard without further delay. We understand how frustrating it can be when communication channels are unclear, so we are pleased that Emma could help resolve the issue promptly.
Your kind comments will be shared with Emma, who will be thrilled to know that her support made a positive difference to your experience.
Thank you for choosing Cruise118, and we hope you have a wonderful cruise.
Kind Regards
Customer Relations.
answered questions and put my concerns…
answered questions and put my concerns at ease.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that your questions were answered and that we were able to put your concerns at ease. Providing clear information and reassurance is extremely important to us, and it is wonderful to know that your experience reflected this.
Thank you once again for your kind feedback. We truly appreciate your support and look forward to assisting you with your future travel plans.
Kind regards,
Customer Relations.
Listened well to my query and certainly…
Listened well to my query and certainly tried hard to resolve our problem was very kind and courteous and most efficient
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Wendy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Julia was exceptionally helpful in…
Julia was exceptionally helpful in sorting our flights , which through no fault of cruise118 had been changed by the airlines, I highly recommend , thank you Julia,
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Julia was able to assist you with the airline flight changes and help make the process as smooth as possible. While such changes can sometimes be unexpected and outside of our control, we are pleased that Julia's support and dedication made a positive difference to your experience.
We greatly appreciate your recommendation and your kind comments, which will be shared with Julia.
Thank you for choosing Cruise118, and we wish you a wonderful holiday!
Kind regards,
Customer Relations
Jamie has been terrific and very…
Jamie has been terrific and very helpful!
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Arthur
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jamie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Understaffed for Customer Service
Called today to pay my balance - website said my logon was invalid even though I reset my password twice and it it said successful and then said the logon attempt was invalid - doh! Spent 10 minutes in the call queue (11th position but never moved forward). Used callback facility but never called back by Cruise 118. Price saving isn't everything when the Customer service is so poor. We take about 4 cruises a year but I won't bother using this company again.
Update 4 August 2026. Cruise 118's version of a resolution was for their IT team to completely delete my account and telling me that I would have to re-register. A sledgehammer to crack a nut? For Cruise 118 to openly criticise its customers just shows that they don't care if they retain business or not. I have a cruise booked through them for 2028. I am now considering taking the loss of deposit and cancelling just to get away from this company. They have the time to look at their statistics but not to take customer calls............. or call them back. You will see from other reviews that they do NOT call customers back as promised.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Mr Sanders,
Thank you for taking the time to share your feedback, and we're sorry to hear about your frustration.
Having reviewed your contact with us, we can see that you called at 11:10am and spent approximately 1 minute 21 seconds in our pre-queue, followed by around 5 minutes 8 seconds in the call queue. While we appreciate that any wait can be frustrating when you're trying to make a payment, we would like to reassure you that your wait time was significantly shorter than the 10 minutes mentioned in your review.
The day you contacted us was an exceptionally busy Monday, resulting in higher than normal demand across our contact channels. To support our customers, we were able to bring in additional resources to assist with enquiries as quickly as possible, and we apologise if you experienced any delay during this peak August period.
We can also see that at 11:14am you contacted us via our live chat service regarding the login issue. Our team promptly investigated the matter, and after further review we were able to resolve the issue and confirm this to you by email.
We completely understand how frustrating it can be to encounter login difficulties, particularly after successfully resetting your password. We appreciate you bringing this to our attention, as feedback such as yours helps us identify opportunities to improve both our systems and the service we provide.
We value your custom and are sorry that this experience left you feeling disappointed. However, we hope the fact that your query was picked up via live chat, investigated, and subsequently resolved demonstrates our commitment to supporting our customers through a variety of channels, even during particularly busy periods.
Kind regards,
Customer Relations
Fictional prices advertised
So we rang Cruise 118 today - it took over 20 mins before phone was answered. The price quote on the website was £587pp cheaper for exactly the same cabin quoted for by the agent. Their website is a joke and cannot be relied upon. Don't think you'll get a cabin of the same grade as the price they advertise. These are fictional prices to get you hooked and then part with more money for fear of disappointment. Dishonest practice.
30 lipca 2026
Opinia niezależna
Go to Cruise Consultant
Our contact for Cruise118 is Scarlett Allen who has arranged three cruises for my wife and I this year.
I can recommend Scarlett for her professionalism, knowledge and patience when we have booked these cruises, and the value for money Scarlett has obtained for us.
Scarlett is "our go to cruise consultant!"
29 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guests
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Donna recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Debbie was very helpful on live chat
Debbie was very helpful on live chat. No waiting and solved my request straight away
29 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that Debbie was able to assist you promptly and resolve your request straight away. I'll be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
My concern was taken seriuosly and l…
My concern was taken seriuosly and l was reassured that, it will be investigated. Within couple of days, it was resolved. Thanks Tracey
24 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Tracey recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
very fast and convenient to answer my…
very fast and convenient to answer my questions Emma was very helpful
24 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear David
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Helpline chat very helpful!
Emma on the helpline resolved my issue quickly and to my satisfaction. Knowledgeable and polite.
23 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Mark
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently via our chat facility.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Customer service via Chat was good
Sadly didn’t get the call back I requested, so went on Chat which was very good and did everything I asked.
23 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
Whilst we are sorry to hear that you did not receive the call-back you requested, We are delighted that our Live Chat team was able to assist you promptly and take care of everything you needed.
Your feedback is greatly appreciated, and we will certainly review the call-back request to help ensure we provide the level of service our customers expect across all contact channels.
Thank you for choosing Six Star Cruises, and we hope to assist you again with your future travel plans.
Kind Regards
Customer Relations.
Query on MSC cabin arrangement
Amanda was very heloful in answering my original question . She then took the time to continue with other queries I had when she asked ' is there anything else I can help you with? . This was very sincere and led me to ask further questions which I felt comfortable in being able to ask her. She really had the personal touch and was very friendly.
22 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Margaret
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
All arrangements went really smooth
All arrangements went really smooth. Loved our holiday. Will book again in future.
3 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your fantastic 5-star review.
We are delighted to hear that everything went smoothly and that you loved your holiday.
Knowing that you had a great experience and enjoyed a hassle-free booking journey is exactly what we strive for.
We truly appreciate your kind feedback and are thrilled to hear that you will be booking with us again in the future.
We look forward to helping you plan your next unforgettable cruise.
Kind regards,
Customer Relations.
Worst customer service I have ever had
Worst customer service I have ever had. Long wait times. Unable to find a manager. Unable to take bookings online
21 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations and apologise for the frustration caused.
We appreciate you bringing these concerns to our attention.
Should you wish to discuss the matter further, please contact our Customer Relations team at
customer.relations@worldtravelholdings.co.uk
Sorry once again.
Kind Regards
Customer Relations
Cruise 118 have always provided a…
Cruise 118 have always provided a fabulous service! Been using them for over 10 years!
20 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Jemma
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Always book through 118
Always book through 118, never had a problem with bookings…we have booked for 5 years with them at least two cruises a year.
20 lipca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Odpowiedź od Cruise118
Dear Keith
Thank you for taking the time to leave your review.
Glad you received a prompt service from us recently.
If you do need anything else please do contact customer service or our chat facility.
Kind regards
Customer Relations
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