I had the pleasure of dealing with Mercedes Robinson of Cruise 118 concerning our 2028 Fred Olsen World Cruise, which we needed to substantially amend. She was a star. Nothing was too much troub... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Zobacz więcej
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I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Zobacz więcej
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Great service as not sure about something explain it to you so understand it in detail. And if have problems do best to sort it for you quick as possible. Good deal.with .as phone them get person to t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Dane kontaktowe
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Zjednoczone Królestwo
- feedback@cruises.com
- cruise118.com
4,7
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Complete Package
I booked a holiday package with this company and booked the cruise over a year in advance. It is only now that flights and hotel accommodation have become available and Julia has been an amazing help with this. She had suggested some flights but I wanted better times and she changed this for me, no problem at all. She also answered all my questioned and arranged everything that I asked her to arrange and kept me updated with everything.
Couldn't have asked for a better service and will certainly use this company again.
12 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Lorraine
Thank you for your wonderful review.
We're thrilled to hear that Julia provided such excellent service and support after booking. It's great to know she was able to arrange flights that better suited your preferences, answer all of your questions, and keep you updated every step of the way.
We truly appreciate your kind comments and are delighted that your experience has given you the confidence to book with us again. We look forward to helping you plan another fantastic holiday in the future.
Kind regards
Customer Relations
No problem booking
Have used 118 a few times in the past and found everyone very helpful and never had a problem. With my latest booking Jen was very helpful in securing me a B2B with Celebrity. Nothing was too much bother to her and she was so pleasant to deal with. Thanks Jen
17 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Bill
Thank you for your wonderful review.
We're delighted to hear that you've consistently had a great experience with Cruise118.
We will pass your kind comments on to Jen, who will be thrilled to know she made your latest Celebrity booking so smooth and enjoyable.
We look forward to helping you again in the future!
Kind regards
Customer Relations
I contacted Cruise118 with a few…
I contacted Cruise118 with a few different queries on the build up to our holiday, and was direct to David Langworthy.
David was extremely helpful and very quick in doing so, explaining everything required, including sending me links and reference numbers so that I didn't need to go searching through emails for information.
Extremely helpful company, with great staff!
11 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your 5-star review!
We are delighted to hear about your positive experience with Cruise118 and, in particular, the assistance provided by David Langworthy.
It is wonderful to know that David was able to answer your queries promptly and provide all the information you needed ahead of your holiday. We understand how important it is to have easy access to booking details, and we are pleased that his proactive approach, including providing links and reference numbers, helped make the process as straightforward as possible.
Your kind comments regarding David's helpfulness and professionalism are greatly appreciated, and we will be sure to share your feedback with him and his management team.
Thank you once again for taking the time to leave such a lovely review. We truly value your support and look forward to assisting you with your future travel plans.
Kind regards,
Customer Relations
Quick answer via web chat
I needed to ask a question so used the web chat which was answered efficiently and quickly.
14 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We're pleased to hear that our web chat service provided you with a quick and efficient response to your question. Delivering prompt and helpful support is important to us, and it's great to know that your experience reflected this.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Very helpful with my query
14 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Caroline
Thank you for your review.
We're pleased to hear that our team was able to help with your query and provide the assistance you needed.
Thank you for choosing Cruise118, and we look forward to helping you again in the future.
Kind regards
Customer Relations
Emily was very friendly and helpful
14 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emily was friendly and helpful throughout your booking experience. Providing excellent customer service is always our priority, and it's wonderful to know that Emily made such a positive impression.
We will be sure to pass your kind comments on to her, and we know she will be thrilled to receive your feedback.
Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you again in the future.
Kind regards,
Customer Relations
Cruise 118 are very efficient and…
Cruise 118 are very efficient and helpful both at booking and with your queries later
14 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you found our team efficient and helpful, both during the booking process and when assisting with any queries afterwards. Providing excellent service from start to finish is something we strive for, so it is wonderful to know that this was reflected in your experience.
Thank you for choosing Cruise118. We truly appreciate your feedback and look forward to helping you plan your next cruise adventure.
Kind regards,
Customer Relations
I recently booked a cruise
I recently booked a cruise through Cruise118 and found the process simple and quick. I needed some help to link my booking with my parent's as we are travelling together. Emma was very helpful when I used the online chat, and also followed up with an email to confirm my request was complete.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you found the booking process simple and quick, and that Emma was able to assist with linking your booking with your parents' booking. It is especially pleasing to know that she was able to provide support through online chat and follow up with an email to confirm that everything had been completed for you.
We will be sure to pass your kind comments on to Emma, who will be thrilled to receive your feedback.
We hope you and your parents have a fantastic cruise together and create many wonderful memories.
Kind regards,
Customer Relations
Quick Response and Helpful Advisor
Booked a short cruise break with Cruise 118 and found staff, on the two occassions I have contacted them, to be really helpful. I got a quick response from the Laura on the chat line who was really helpful and resolved my query quickly. Great customer service.
12 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you've found our team helpful on both occasions you've contacted us.
It's especially wonderful to hear that Laura was able to assist you promptly via our chat service, we will be sure to pass your feedback on to Laura and the wider team
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
My query was attended to by Emma
My query was attended to by Emma , who was helpful and professional at all times.
Addressed the issue and got back to me to confirm everything, can't praise her enough.
10 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that Emma was able to assist you in such a helpful and professional manner. Providing clear communication and excellent customer service is something we take great pride in, so it's wonderful to know that Emma kept you informed and resolved your query to your satisfaction.
We will be sure to pass your kind comments on to Emma.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Excellent service
Just spoke to Emma, she was very helpful and I am totally satisified with the service offdered by Cruise118
11 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma was able to assist you and that you were so pleased with the service provided by Cruise118. Delivering helpful, knowledgeable, and professional service is something we pride ourselves on, so it is wonderful to receive such positive feedback.
We will be sure to pass your kind comments on to Emma, who will be thrilled to know she made a positive difference to your experience.
Thank you for choosing Cruise118, and we look forward to assisting you again in the future.
Kind regards,
Customer Relations
Emma was really helpful to all my…
Emma was really helpful to all my questions and is sending me the details i asked for.She was quick and knowledgeable
Thanks Emma
10 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Emma was able to answer all of your questions and provide the information you needed promptly. We will be sure to pass on your kind comments to her.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Customer Relations
Excellent personal service
I have previously booked a cruise with Jennifer Stevenson and was pleased with excellent service then. So decided would book another cruise. Within a very short time she finalised my booking with pre and post hotels flights and transfers with a friendly and professonal manner. Can definitely recommend her.
4 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
It's fantastic to know that Jennifer was able to arrange your cruise, flights, transfers, and pre- and post-cruise hotels so efficiently, while providing the friendly and professional service we strive for. She will be thrilled to receive your kind feedback.
Thank you for your recommendation.
Kind Regards
Customer Relations
Hard work
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I didn’t see the 24 hour emergency phone number and they don’t have an email service, so this meant staying up till 1am or getting up early in order to speak to someone or use their online chat. It then took an hour of arguing with the service agent to get them to accept responsibility for dealing with this. I was not impressed - hence the low score (tempered by my failure to see the phone no)
5 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your feedback and for choosing Cruise118 for a third time.
We are very sorry to hear that you became unwell whilst in Canada and appreciate that having to make changes to your travel arrangements in those circumstances would have been stressful.
We would, however, like to clarify that we do have a dedicated 24/7 emergency assistance service for customers who are travelling within 24 hours of departure or who are already on holiday. This emergency contact number is detailed within our ticket documentation and has been established to provide swift assistance in critical situations, including medical emergencies, flight cancellations, and significant delays that could impact travel plans.
We would also like to highlight that our team worked diligently on your behalf to communicate with the airline and explore the available options to help resolve the situation. Whilst we appreciate that these discussions can sometimes take time and are subject to airline policies and procedures, we did our utmost to assist and support you throughout the process.
We are sorry that the experience did not meet your expectations and that you were dissatisfied with the level of service received. Your feedback is important to us, and we will take your comments on board as we continually review our customer services.
We wish you a full recovery and hope that, despite this experience, you may consider travelling with us again in the future.
Kind regards,
Cruise118 Customer Relations Team
Fantastic support for existing booking
Excellent support from the team at Cruise118 for updating details on an existing booking. Always very helpful and are very efficient in my experience.
5 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you received excellent support from our team when updating your booking details. Providing helpful and efficient service is always our priority, so it is wonderful to know this was reflected in your experience.
We greatly appreciate your kind feedback and your continued trust in Cruise118. We look forward to assisting you with your upcoming cruise plans and any future bookings.
Kind regards,
Customer Relations
Emma, super efficient and friendly
Spoke to Emma on the ‘chat’ to check and confirm some details of my forthcoming cruise. She was extremely helpful, reassuring and managed to sort everything within a few minutes. New email sent to me confirming all the updated details. Super efficient and friendly, thank you Emma
4 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Emma was able to assist you quickly and efficiently, providing reassurance and ensuring your details were updated without delay. Delivering friendly, helpful service is something we take great pride in, so it is fantastic to know that Emma made such a positive impression.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Customer Relations
Spoke to on-line agent Emma at…
Spoke to on-line agent Emma at Cruise118. Trying to book future cruise port parking. Wasn't able to do that but Emma has taken my details and will email me when the parking is sorted. Good clear interactive discussion and dealt with very quickly. Very happy.
4 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma provided you with clear and efficient assistance regarding your future cruise parking enquiry. While we were not able to arrange the parking immediately, we are pleased that Emma was able to take ownership of the matter and keep you updated once everything is in place.
We truly appreciate your kind comments and look forward to helping you with your upcoming cruise plans.
Kind regards,
Customer Relations
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that Emma was exceedingly helpful. We'll be sure to pass on your kind words to her
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Another great experience with Cruise 118
I have used Cruise 118 successfully for previous bookings, and once again they have been great. Our cruise consultant Mona was fantastic, she negotiated a good discount and was super responsive to messages and calls. She was very patient with my many queries and follow ups.
I would definitely recommend them if you are thinking of booking a cruise.
2 września 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a fantastic 5-star review.
We are delighted to hear that, once again, you had a positive experience booking with Cruise118. It is wonderful to know that Mona provided exceptional service, securing a great discount and being responsive, patient, and supportive throughout the booking process.
We understand that planning a cruise can involve lots of questions and decisions, so we are especially pleased that Mona was able to assist with all of your queries and make the experience as smooth and enjoyable as possible.
Your recommendation means a great deal to us, and we truly appreciate your continued loyalty and trust in Cruise118 for your cruise holidays.
We will be sure to pass on your kind comments to Mona, who will be thrilled to receive your feedback.
Thank you once again for choosing Cruise118. We look forward to helping you plan your next cruise adventure.
Kind regards,
Customer Relations
Odpowiedź od Cruise118
Dear Guest
Thank you for your 3 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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