The sign arrived broken and has not worked since I opened the box. I have had to inquire again and again on the status of the part to fix it or the refund procedure. And each and every case it is a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I discovered Create Neon when I was faced with a sign project that required intricate detailing. All of my connections in the sign creation industry rejected my design saying it was too detailed and... Zobacz więcej
I would like to thank the team at Create Neon for the amazing job designing and producing 2 amazing neon signs for our girls bedrooms. After confirming the design and purchasing, the signs arrived t... Zobacz więcej
What can I say, Amazing experience!! I had the pleasure of working with Saadia as my sign consultant and she was beyond accommodating! There’s a ton of ideas that flow when creating a sign and she was... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers. We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business. Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed. We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand. With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.
Dane kontaktowe
1968 S. Coast Hwy #5024 Laguna Beach, 92651, California, Stany Zjednoczone
- 8449035564
- inquiry@createneon.com
- createneon.com
4,3
Doskonała
366 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 75% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
When I ordered the sign and got the…
When I ordered the sign and got the preview, I specifically asked for 3 colors, The proof showed 3 colors however it does not have the colors I requested fushia/pink is not on the remote
16 października 2025
Very positive experience
Very positive experience in dealing with this company. They were very responsive to all of my questions about how sign would be made, the electrical needs and install info. Sign arrived on time and in pristine condition, packed well.
12 listopada 2025
Opinia niezależna
Do not buy from this company
I would not recommend this company to anyone. They are terrible. They promised our sign in 7 to 10 days, it took over a month to receive it after constant requests for updates. We were expecting an intact sign, we got loose letters that require an electrician to install. Multiple letters didn't work. And the controllers don't work consistently.
But, the most frustrating part of the entire process is the customer service. They do not answer their phone. They tell you to text or email, which they also do not respond to. This company is a joke. We spent $2500 on a sign that doesn't work and the company will not respond to help us fix it.
We ordered our sign in July. I as I write this, it is November and we do not have a working sign.
UPDATE: They finally text me back last night and said that it was faulty installation, even though I hired a certified electrician. This company is ridiculous.
10 listopada 2025
Opinia niezależna
Odpowiedź od Create Neon
Hi Brian, thank you for your feedback. We want to address your points honestly and transparently for anyone reading this.
Regarding the delivery timeframe, we acknowledge that the sign took longer than initially estimated. This was due to the complexity of the sign itself, which required additional production time to ensure it was built to the correct standard. We apologise that this was not communicated clearly enough during the process.
Regarding the sign coming as individual letters requiring an electrician, channel letters are by their nature separate illuminated letters that must be professionally installed. This is completely standard across the industry for this type of signage.
We do want to address the installation point directly. Channel letter signs require installation by an electrician who has specific experience with commercial signage. A general certified electrician, while qualified in their field, may not have the specialist knowledge required for illuminated sign installation. Incorrect wiring or installation by someone unfamiliar with this type of sign can cause faults that appear to be product issues but are in fact a result of the installation process. This is why we always recommend using a signage specialist.
We are sorry that this was not communicated clearly enough upfront and we remain committed to working with you to find a resolution. Please reach out to us directly at info@createneon.com so we can look into this further.
Create Neon
ON TIME AND GREAT QUALITY
15 stycznia 2025
I can NOT recommend this company
I can NOT recommend this company. 1st sign arrived a month after I ordered it and was cracked / broken plus no plug was included for powering it up. A month later, a second "replacement sign" arrived with a European plug that does not fit for a US 110 outlet and wires were loose and not connect. 2+ months after placing my order, I still do not have a working sign which was paid for in full.
14 września 2025
Odpowiedź od Create Neon
Hi Dave, thank you for your feedback. We are sorry to hear about your experience and want to address the points raised clearly for anyone reading this.
We want to clarify an important point regarding the plug. You ordered channel letters, which are individual illuminated letters designed to be hardwired directly into an electrical supply by a qualified signage electrician. Channel letters are not a plug and play product and do not come with a plug, as they are intended to be permanently wired in. This is standard across the entire channel letter signage industry.
We acknowledge that the first sign arrived damaged during transit and we apologise for that. A replacement was sent as quickly as possible to resolve this.
If there were any concerns about the wiring on the replacement, we would have been more than happy to assist and clarify the installation requirements. We would encourage you to reach out to us directly at info@createneon.com so we can ensure you have everything needed to get your sign installed and working correctly.
Create Neon
On time and good quality
We received our LED custom logo sign a few days earlier than requested. Everyone loved the sign and are discussing getting additional ones made.
26 września 2025
Great Customer Service
Great company to work with. Had an issue after a few months and they were quick to help. Will definitely be purchasing more signs in the future.
15 stycznia 2025
Amazing Quality and Service!
We ordered our first custom neon sign from Create Neon with our logo and were so impressed with the quality and customer service that we ordered another one to hang in our office! The signs turned out even better than expected — bright, clean, and beautifully made. Highly recommend Create Neon for anyone looking for top-notch quality and great service!
10 września 2025
zero communication on when the item…
zero communication on when the item will arrive. We asked if it is a jbox or plugin install. No response for over a week. Come to find out it is a jbox install, which as you know requires an electrician vs plugin. Then when the item arrived, one O did not light up. I have emailed and texted, and finally received a measly response that they will get back with a solution.
11 września 2025
Odpowiedź od Create Neon
I’m sorry to hear you felt disappointed. Your sign was tested and working before it left our factory, but it seems the “O” was damaged during installation. We’ve already remade that part and are sending it to you by express shipping at no cost.
I do think your review was a bit unfair, as we’ve done our best to resolve the issue quickly and professionally. Our signs are always made to industry standards and are best installed by a qualified electrician.
Kind regards,
Jordan
The sign came out really nice
The sign came out really nice. Sent the m logo from my business card it matched perfectly
2 października 2025
Opinia niezależna
Great quality and very affordable
Great quality and very affordable
17 września 2025
Opinia niezależna
Online experience top notch!
This is the first online service that got it right! I shared my logo and design and BAM 💥!!!!!! They came through without any issues! I am pleased this will hang in my trailer and can’t wait to show it off!!
11 sierpnia 2025
Opinia niezależna
Nothing like the mock-up draft!
The draft they sent did not look at all like what was sent…and no returns! Will never order from there again! Very disappointing! You can’t even see the main part of the design!
13 sierpnia 2025
Odpowiedź od Create Neon
Hi Lisa, thank you for your feedback. We are sorry to hear you were disappointed with your sign, however we want to provide some clarity for anyone reading this.
The sign was produced precisely to the agreed specifications and approved mockup. Every detail of the final product matched what was signed off prior to production. We take great care to ensure our mockups accurately represent the finished product and in this case the sign was built exactly to that standard.
We would welcome Lisa to reach out to us directly at info@createneon.com so we can review the mockup and final product side by side and address any specific concerns.
Create Neon
Product was great as promised
Product was great as promised
designed our logo
very happy with our product
it came quickly and it was perfect
11 sierpnia 2025
Excellent communication and service…
Excellent communication and service from Jordan. Delighted with my second and new larger neon
8 sierpnia 2025
I have tried numerous times to make…
I have tried numerous times to make contact thru email and phone calls to support. No answers from you yet.
I was told a step by step instructions would be included as well as a hanging/install kit. I received neither and need assistance immediately.
21 lipca 2025
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