The sign arrived broken and has not worked since I opened the box. I have had to inquire again and again on the status of the part to fix it or the refund procedure. And each and every case it is a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I discovered Create Neon when I was faced with a sign project that required intricate detailing. All of my connections in the sign creation industry rejected my design saying it was too detailed and... Zobacz więcej
I would like to thank the team at Create Neon for the amazing job designing and producing 2 amazing neon signs for our girls bedrooms. After confirming the design and purchasing, the signs arrived t... Zobacz więcej
What can I say, Amazing experience!! I had the pleasure of working with Saadia as my sign consultant and she was beyond accommodating! There’s a ton of ideas that flow when creating a sign and she was... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers. We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business. Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed. We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand. With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.
Dane kontaktowe
1968 S. Coast Hwy #5024 Laguna Beach, 92651, California, Stany Zjednoczone
- 8449035564
- inquiry@createneon.com
- createneon.com
4,3
Doskonała
366 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 75% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Will be buying another!
We had a great experience working with Jordan! The signs were great and we were really pleased with the finished product! Would highly recommend!
21 maja 2025
Opinia niezależna
Terrible Follow-Up
My sign showed up damaged and I'm getting absolutely no response from your company on how to resolve the issue. It is always me following up.... I guess now you have my money, there is no incentive to remedy the situation. I guess next step is getting my lawyer involved...
16 stycznia 2026
Odpowiedź od Create Neon
Hi Patrick, thank you for your feedback and we are sorry to hear about the initial experience with your sign arriving damaged.
However, we want to clarify for anyone reading this that a replacement was promptly sent out and the issue was fully resolved. We have also since been in touch with Patrick on multiple occasions to confirm everything was sorted to his satisfaction.
We are disappointed this review remains as it no longer reflects the current situation. We pride ourselves on making things right for our customers and in this case we did exactly that.
Patrick, we would kindly ask that you consider updating your review to reflect the resolution. Please do not hesitate to reach out to us at info@createneon.com if there is anything further we can help with.
Create Neon
The sign came in pieces
The sign came in pieces , i didn't understand the amount of work the installation was going to take
21 stycznia 2026
Odpowiedź od Create Neon
Hi Lisa, thank you for your feedback. We want to clarify for anyone reading this that you ordered channel letters, which are individual illuminated letters designed to be mounted separately onto a wall or surface. This is completely standard for this type of signage and is how all channel letters are manufactured and delivered across the industry.
Channel letters are not a plug and play product. They are designed to be professionally installed by a qualified electrician, which is standard practice for any illuminated signage of this type. This is something we recommend to all of our channel letter customers.
We are sorry if this was not made clear enough prior to your purchase and we are always happy to advise on installation requirements. Please feel free to reach out to us at info@createneon.com if you need any further assistance.
Create Neon
Easy people to work with
Easy people to work with, they listen to you and are quick
17 lutego 2026
Opinia niezależna
Amazing service and products!!
Create Neon we’re so easy to deal with from start to finish! They have me some great options and lots of different quotes. Once we decided on the design, the final product arrived so quickly! I’ve had so many comments on how good my sign looks! Very happy with the service and product! Will definately use them again
15 stycznia 2026
Opinia niezależna
Sign is perfect for our space.
Design and proof review process was simple. Received product in expected timeframe. The installation was simple and the sign is precisely what we ordered. Perfect for our space.
9 stycznia 2026
“CUSTOMER NEGLECT”
“CUSTOMER NEGLECT” – Actively ignoring or failing to assist a customer who has already engaged with the company about a problem.
This company is quick to respond and take your money, but is essentially just a middleman for an overseas manufacturer that produces its signs.
After you stopped responding to emails, messages, and phone calls, I only received a replacement sign when I mentioned that I would be posting feedback online. Two months later, the replacement sign stopped working. I obtained an electrical report at my own expense, which confirmed there was no problem with the transformer. With only the LED left as the likely issue, you insisted on sending another transformer to ‘rule it out.’ Even with a second transformer, the LED was still faulty, and we were forced to remove the lightbox. Despite being advertised as waterproof, the lightbox had clear water ingress.
I sent a video and was assured my calls would be returned, yet I now find myself in the same situation. Not once has Jordan (Director) contacted me, and Joanna (Sales Manager) has completely stopped responding. I do not usually write negative reviews, but I am at my wits’ end and feel compelled to warn others to think twice before giving this company their business.
Poor form, Createneon.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Create Neon
Hi Andrew, thank you for taking the time to leave your feedback. We take all reviews seriously and want to respond to the points raised as transparently as possible for anyone reading this.
We want to clarify that we were in communication with Andrew throughout this process. The claim that Jordan and Joanna stopped responding is not accurate and we have records of ongoing communication at every stage.
We also want to make clear that Andrew was not only sent a replacement sign but an entirely new sign to resolve the issues experienced. We went above and beyond to make this right and are disappointed that this has not been reflected in the review.
We have since followed up with Andrew on multiple occasions and remain open to resolving any outstanding concerns. We would kindly ask that Andrew reach out to us directly at info@createneon.com so we can bring this to a close.
We would also appreciate it if Andrew would consider updating this review to reflect the full picture, as a brand new replacement sign was provided and communication was maintained throughout.
Create Neon
100% would recommend
Create Neon made absolutely amazing custom logo signs - I would recommend them to anyone. Definitely worth the price we paid for such an amazing product.
19 stycznia 2026
Opinia niezależna
Great Experience
Great product. It just came and the crate it is in is extremely heavy. I've unboxed it and 4 of us love the sign! It will not be installed until 2/02/26, so I can't say how it works. I was not expecting to see batteries with the sign, which concerned me until we saw a cord, so it's fine.
4 grudnia 2025
I would like to thank the team at…
I would like to thank the team at Create Neon for the amazing job designing and producing 2 amazing neon signs for our girls bedrooms. After confirming the design and purchasing, the signs arrived three days later. Outstanding communication throughout the process.
Thanks to the team at Create Neon we had two very happy girls on Christmas Day. Outstanding work 😃
25 grudnia 2025
Opinia niezależna
Super easy to get exactly what my…
Super easy to get exactly what my husband wanted!
13 listopada 2025
Professional and fast service
Professional and fast service. Excellent customer service and the team made Great job.
11 listopada 2025
Here’s the honest truth:
Here’s the honest truth:
Competitors criticized the sign and said it was “too much,” but in the end the high number of lights does exactly what it’s supposed to do. It stands out, it’s visible from far away, and it works incredibly well. I’m very happy with how it turned out.
14 listopada 2025
I would have liked better...communications
I would have liked better communications. A sign is important part of a business. Emails and phone calls as the process moved forward. Haven't seen the sign yet.
13 października 2025
Excellent service and product
The team at Create Neon made the whole process of sign design through shipping of our sign incredibly easy. They answered all of our questions, and our sign looks awesome!
We will be using Create Neon again in the future when we have future sign needs.
29 września 2025
Doświadczenie Trustpilot
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