Create and Craft Recenzje 

I am locked out of my account and have been trying to talk to Customer Services for 3 weeks. Every time I call I am told I need to speak to the Team Manager who apparently does not work weekends, well as far as I am concerned they don’t work at all as it seems impossible to either speak to them or get them to call you back. How on earth am I supposed to get this sorted out?

avoid at all costs... Cannot cancel my membership and they keep taking £20 out. My bank cannot stop the payment and create and craft will not cancel my club membership. Have been trying for 2 months.

Signed up to be a club member on 1 July. Still waiting for my £10 off voucher. Have been sending pretty much daily emails but they have so far been unable to provide it. Shoddy service, misrepresenting products.

I have been a customer of create and craft for over ten years and a hochanda customer since day one. Still awaiting outstanding paint from March, which they won't refund I got one should have been two and an order of £47.97 from a month ago still has not arrived. The number of calls emails is ridiculous. Broken promises of call backs, goods having been sent. These are a real scam. Ringing again tomorrow. Avoid.

Like many other members since the merger the customer service is dreadful, i have been a member since the beginning and joined in the February just before my birthday so I always get my renewal and birthday gift together but this year my renewal went through but my birthday voucher didn’t I contacted c/s and by email and was told we don’t give birthday vouchers since the merger but mine all happened before the merger, I have had four months of emails to keep telling me they don’t give this and my argument is that it happened before the merger, then they said d they didn’t have my birthday date, funny that as they’ve had it every other year so I sent this back saying just that then was told they gave me my voucher in April but it has now expired, so which is it? Do t have my details or I’ve had the voucher, I must have sent at least 10 emails back to them and I still have had no satisfaction, I will DEFINITELY NOT BE RENEWING IN FEBRUARY and have now started shopping with Hobby Maker as the postage and companies and service are by far better than C/C which I won’t use again.

I was on hols in March, watching C & C early morning. Saw an offer I liked, but when I went to buy, my membership discount wasn't showing. I went to my account to see when my membership would be running out - couldn't find my membership info anywhere. As such, I purchased membership to get the discount on the item. Then I went in to buy the item. Previously when I've bought the membership, the £10 discount applied immediately after purchase, but this time it didn't. I didn't buy the item and was disappointed. I immediately rang the helpline but, after waiting in a queue for 45 minutes (!), and still being told I was number 24 in the queue - my husband had awoken and wanted to set off on our outing for the day - I rang off.
When I got home from hols, I emailed C &C to complain and to obtain a refund of my membership fee. No reply. A week later, I rang and after holding for an hour for customer services (!), finally got through to a lady, who at the time seemed lovely and understood my problem and seemed very helpful. She explained there'd been a switch-over from Hochanda to C & C and it was causing the company many problems. She blamed the whole matter on C & C not allowing Hochanda access to their computer systems; orders had been dumped/ gone missing and customers like myself were unable to access their previous memberships. She assured me she'd email a team leader and I'd get a resolution.
Well, 3 weeks later, I hadn't heard anything. So I rang again. This time I got straight through and it was to the same lady. She remembered me, so I wasn't on the phone long. She apologised no one had got back to me and reassured me she'd email her team leader again. She read-back the comprehensive email she'd sent to her team leader over the phone to me and I was happy. 3 weeks later, I still hadn't received a reply.
I phoned again. This is now 4 weeks ago in June. I spoke to Robert. He said there was no information on my account about my previous calls to C & C other than a short note from the previous operator to say I'd phoned. No mention of an email to a team leader. I had to fully explain the situation regarding my membership etc. to him. He immediately spoke with a team leader, who declined to refund my membership fee. I said this wasn't good enough and demanded it be refunded. He said the team leader would need to listen to my conversation with the previous operator before making a decision. I asked him to copy me into the email he was sending to his team leader about this, and he did.
As of today (24th July), I'm still awaiting a response from C & C.
By the way, an email for the £10 discount for purchases after my membership fee was taken, arrived 3 WEEKS after I'd purchased membership. And, as other people have stated, I have to spend £50 to get my discount!!! AND the £10 discount is only valid for 3 months after the date of the email!!
Terrible service, terrible system and terrible experience.

Placed an order with Create and Craft (C&C), for the first time in a yearish, on 25/06/2022. I received an email advising the order had been dispatched on 28/06/2022- I thought 'that's not bad'. The email stated that the order would be received in 5-7 days. On the 8th day, no sign and nothing from Evri, the courier. I contacted C&C and was told that it was an error, the order hadn't been dispatched and they would chase this with the supplier. Fair enough, I had ordered Spellbinder products and wondered if they were waiting for a delayed delivery or something.

After not hearing anything for a few more days, I emailed again and was told I hadn't waited long enough and they were still contacting the supplier.

More days passed and my patience wore thin, I emailed again to cancel the order and was told I couldn't as my order had been dispatched from the supplier..convenient. However, if when I received the items I still wanted to cancel, I could return them using the form that would be in the package.

I then got the email from Evri letting me know they did have my parcel, and low and behold it arrived today, 22.7.2022 - nearly a month, and no form for a return. I won't be returning, as I do want the items and the thought of having to contact C&C and fight for a refund, well I have better uses for my time.

Oh and the 'supplier' is a website called Oakwood Direct, and I know this as their sticker was on the envelope and a little slip had been put inside with their website and social media.

First order since takeover. Ordered goods on 10 June had to chase up as not delivered courier tracking states "incident occurred " unable to contact courier had to do virtual chat but no response. After numerous calls to Create and Craft a partial refund was made for one item that was out of stock but other items reissued even though I asked for full refund.
Same issue with this package customer service agent stated could not issue refund even though they had done with first package. Asked to speak to manager but was told they were "rather busy" and anyway could do no more than email operations to request a refund. Emailed customer service no response as yet. Do not use this company customer service non existent when problems occur

Item was delivered to doorstep and went missing. Create and craft advised me to deal with courier, however it is their responsibility to make sure it is properly delivered. Emails are not replied to and even emails to company director are not answered. Avoid this company.

Horrendous customer service! Ordered something in February 2022 that was never delivered (around the time of the merger). Got in touch to request a refund a month after ordering - claimed they had issued a refund and I've never received it. Got in touch again and they admitted it hadn't been actioned. Nearly 5 months later - I still haven't received the refund after over 12 emails to complain and every time I call, all they tell me they can do is SEND AN EMAIL to the relevant department but nothing gets actioned. I've had to contact CAB, trading standards and now exploring ADR to try and get my money back. It's an absolute joke.

Sadly since the take over of the old create and craft, the new version is a shadow of previous self. I placed an order on the last day of the old show in February and my order never arrived, called them several times to cancel it & no refund, 3 months later the goods turn up which I promptly sent back and still no refund Six weeks on & finally after more calls I've been given a manual refund but I had to get really annoyed with the poor girl on customer services, I hope they get paid alot because I'm sure they have lots of calls like this.

Very Poor, When i peel off the backing the what supposed to be the sticky pad is covered in a sort of fluffy stuff so it wont stick have to use glue gel to stick it. Rubbish

Just awful. One order cancelled and no response for several weeks until I chased.
At present trying to get refunds on unfulfilled orders! They can’t send back orders as a free gift is out of stock and refuse to send part orders. Have taken payment tho!
Don’t bother with these suppliers!

Very disappointed with create and craft. Had numerous problems with them. Nothing has been sorted and I am still waiting. My freedom membership was cancelled by them for no apparent reason. My create and craft membership was cancelled for no apparent reason. Create and craft membership reinstated by them then they tried to take payment without asking me. I changed my subscription address but this was never actioned and I had to contact highlight crafts myself. No videos appearing with magazine subscription as was the reason I bought it. Still waiting for a reply which has been going on since February 2022.

I renewed my membership in february as i have done for years , i had waited to place my order as it was for over £50 so i could use my £10 refund. Nothing happened, so i got in contact to let them know and is all i got was passed from one department to another . This week i finally get my refund only to be told i have to spend £50 to redeem it . I can't afford to be spending another £50 and its taken 5 months

I informed Create and Craft Customer Services that my next flexi payment on my card would fail as I had to cancel my card 10 days before the payment was due and I was unable to update my card details online because their system would not allow it. It took them 28 days after my initial contact to get in touch and I paid the outstanding amount immediately. They then froze my account so I could not access my subscriptions for which I had paid for upfront and in credit by 4 months. Had I not informed them that my payment would fail and was looking to make a payment via alternative means I could have understood their actions, but as it was due to their own inability to contact me back in the 10 days before the payment was due and a further 17 after that before they informed me of alternative methods to do so that the payment date had elapsed. I find it an appalling way to treat a loyal customer of over 15 years. And will now be shopping for my craft products else where. Shocking way to run a business!!!

I got in 2021 brother scanncut which cost over £600. I got problems with it. they were looking into my case over a month only to tell me that the best option is to contact Brother directly. seriously would not recommend this company to go for shopping.

Just like Gloria my wife ordered the Sheena Douglas collection last January, she has paid her £72 months ago and stlll has received nothing. About 20 emails, time wasted ringing the provided Customer Service number (That nobody ever answers BTW) and a Recorded Delivery Letter all she has to show for that is a cart load of e-mails promising "Somebody will get back to you in 5-7 days (Which they never do)"
Be aware, if you do not have a problem you might be OK, BUT If you do have a problem, be prepared to write it off as C&C's Customer Service simply does not exist

After being a loyal customer for several years I no longer trust create and craft. I placed an order in January for some stamping card and Sheena countryside collection of stamps and dies. The Sheena collection was £79.99 on extended despatch 28th February. I received the card but no sign of the Sheena collection. Then when they merged I noticed the order for the Sheena collection had been removed from my account. I phoned and emailed several times being told they were still downloading orders. I sent a copy of my order and was told it was being passed on for refund. To this day I have received nothing! I am totally disgusted with create and craft! I have been robbed and I will never shop with them again. If I could give them minus five stars I would!

I have been a loyal customer for many years. However since they were taken over products expensive, members page difficult to find and what happened to the members gift just pay £2.99 postage. I am still waiting for a members gift ordered May...
This is an update to the order 25498297 you placed on 24/05/2022.Unfortunately, there has been a delay with the stock for your order arriving into our Warehouse. We are currently monitoring the progress of this shipment and will prioritise the dispatch of your order as soon as the stock arrives in our Warehouse.

We expect this stock to arrive with us by the end of June and will then ship this. Once this has been shipped you will receive an email notification to confirm the dispatch.

I am sorry but this is taking money when you should know availability before putting on website.
Where are the members gifts for £2.99.
I have found a fantastic company who look after their members.

Disgusted ex customer, somebody else can have my money.