Create and Craft Recenzje 

Disgraceful treatment of a long-standing customer re my club membership. Since beg of Sept I have been trying to get C & C to acknowledge that I had taken out a club membership last Oct/Nov. They deny that I did take it out but I know I did but no matter how much I try to get them to acknowledge that, they still won't take the 10% club discount of a sizeable (monetary) order. I WILL NEVER, EVER BUY FROM THEM AGAIN AND I ADVISE OTHERS TO DO THE SAME. Shocking way to treat long-standing customers!!!! I have also been reading the reviews from other customers and I thought I was the only one-no way, there are hundreds of angry and annoyed people who haven't received goods and not had their money returned-this is THEFT on a massive scale. The whole company-Hochanda/Create & Craft need to be shut down and Trading Standards brought in to investigate. It is absolutely shocking that they are still trading. As I stated earlier, I will be reporting this to Trading Standards. I do wish that a decent shopping channel eg QVC would restart their crafting programmes (minus Dawn Bibby and what's her name/ Dawn something or other-they so love themselves of course!) I'm sure there
are plenty of presenters out there who could do a far better job and QVC customer services could teach this bunch of amateurs how to run a shopping channel😩😩

I ordered the Stamptagious Xmas Pixie set at £78.21 in August, on waitlist, for new stock expected in October. Because it was a "considered purchase" I opted for Flexi-buy and, even though I didn't have the stamps, 2 payments were subsequently taken (which I thought was a bit of a cheek). Just before the new stock arrived, Leonie did a Stamptagious show and the same stamp set was selling for £49.44!
I emailed Customer Care querying the reduced price and pointing out that I would be getting exactly the same stock as everyone else who had just ordered from the show. Quite clearly they didn't read the email properly I got a reply apologising that my order hadn't been delivered! So I emailed them again and got a reply saying the matter had been passed to another department. Subsequently, I received an email saying my original order had been cancelled and they were sending a replacement for something I'd never even heard of! Talk about adding insult to injury - they couldn't even be bothered to change their template!
I ended up phoning Customer Service and the young man who answered read my previous emails & went to speak to his Team Leader who told him to tell me that they'd already started taking my money and their terms & conditions said prices could change so I had to pay the higher price regardless.
Customer Care actually couldn't care less!
Quite frankly I'm disgusted. This is a difference of nearly £30 which is going straight to C&C's profits. What a shocking way to treat loyal customers. It has ruined the whole enjoyment of the stamp set, as I will always feel that I've been ripped off, so I will be returning them for a refund - and it better be for the higher price!

Been waiting 8 weeks for them to close my account. No joy from emails or phone calls.

Joined the club yesterday morning . Still showing as processing even though the money has gone from my bank account. E mail customer service and nothing yet from them so cannot access the discounts ,Missed out on the item I wanted . Dreadful website will not allow you to see what is in later tv shows so you have to keep going back or watch the tv shows. Dont even get me started on those . Since going to shopping channel it is just a mess. Presenters dont seem to know what they are doing and demonstrations are rushed so they can just keep going over and over what they are selling .

Similar experience to the person below. Ordered items on 13th Sep, still nothing recieved and they can't tell me where the items are and when I will receive them. Told by Lauren you can't cancel orders, called back the next day spoke to Heather and said there isn't any reason you can't cancel they will have to do further training with staff. I called back again today and now told the operations department are 'super super busy' and I will have to wait another 5 working days just to be told if my order will be cancelled or not. I will go to my credit card company and get a charge back, this company is breaking the law.

I ordered items on 28th August and tracked my order to my local depot...expecting my delivery I waited a couple of days then checked again to find it was on its way back to sender!! By 6th September I realized there was something amiss and called customer service who said they would raise an inquiry with Evri. Since then I have called back on 12th, 20th and 22nd to be told exactly the same thing....they are waiting for Evri to get back to them. Customer service is basically a person saying how sorry they are but not doing anything about it. I asked for a refund and was told that Supplier Support will have to make a decision if I can have one or not and this can take up to 5 working days and a further 5 working days to actually give me my money back if they deem it right to do so. I feel they take your money quick enough but don't want to do anything if things go wrong. I seriously cannot recommend using create and craft unless they change their delivery service from EVRI. I was even told on one occasion that it would have been quicker to send the parcel back myself........how many times do I have to say I HAVE NEVER RECEIVED IT IN THE FIRST PLACE!!!!!

AVOID AVOID AVOID at all costs. They use Evri which are known to be questionable on delivery. I live in a block of flats. My parcel was left in a communal area right by the entrance of the building accessible to all residents, tradesmen and a nursery. It was taken and they refused to replace it. It was not delivered to my door or a safe place. They told me I can report it to the police and there is nothing they will do about it despite it being the seller's responsibility. They said its my responsibility to investigate with property management as i was on holiday when they scheduled a delivery. A COMPLETE JOKE. Despite being on holiday or not the parcel was not delivered to my address but left at the entrance of the building! Customer Service is awful.

Customer service is awfully I put a order and never received it no help at all cancelled membership now with them

Zero customer service. I have been trying for three months to sort out an error they made, changing the address on my account without asking me. We go round in circles, me asking them to correct the address as their system won't allow me to do it, them telling me to contact my bank. Yet they've managed to process flexi payments during that time.

Terrible customer service.
Goods arrived broken,
Very poorly packed. No reply to emails

I spent months trying to sort out an order after the merger of Create and Craft with Hochanda - a pending order I'd paid for by PayPal, lack of renewal and birthday vouchers etc. Sound familiar?? I eventually got my money back through filling in a form on PayPal. The refund came through the NEXT day. I have since sent an email to C&C to request under GDRP regs that my payment details were removed from my account as we are legally entitled to do if you have no outstanding payments to make. Two days later this seems to have happened. So hopefully they cannot now automatically renew my subscription. I will be closing my account as soon as my Tattered Lace subscription has finished.

If I could leave no stars I would! I have been a create and craft customer for years and today my loyalty was rewarded with the customer service assistant locking my account and changing all of my details so that I can no longer access it! Even when another customer service assistant unlocked it, it was unusable because my name etc had been deleted and a note added to say I requested this - I did not as I have an order outstanding. The reason for this childish behaviour was because I called to enquire as to why I never received all of my order (a free gift that made up part of it) and I openly admit I was questioning the feedback I was getting. Finally I asked for a note to be added to close my account (due to ongoing poor service) after my last order was despatched. So even though I have an order outstanding on my account this childish, unprofessional act of spite means that I cannot view its status, the information of previous orders or anything at all as it appears no one can fix it. If the create and craft motto is ' we encourage our staff to give our loyal paying customers the two finger salute' then congratulations you are clearly excelling.

I've been with create and craft for about 18 years and I have not come across a more unreliable company since the takeover by hochanda, all I can say is that the company must be in die're straights for them to take money from my bank account without my permission, I cancled my automatic subscription before hochanda took over but since the takeover they have automatically renewed it without consulting with me before hand. I've emailed them and phoned them and had excuse after excuse and they won't let you talk to a supervisor. I am now considering seeking legal advise on this matter because there is a lot of pensioners out there that do this crafting for a hobbie to keep there minds busy and could do without being ripped off by a company that has no morals because taking money from my account and others is classed as theft in anyones eyes.

talking about the take over , with C&C membership query over birthday £10 , customer services said "they were not given the details ,so could not give what we have signed up for ,But they were Able to make it an automatic renewal something C&C did not do ,,they have kept the people selling goods on TV, surely some staff computer literate new how to use system , as the whole take over was under hand . between the 2 company's neither were perfect ,but there is NO NEED to screw there customers,,
written on behalf of Angela D

My wife has recently passed away, and when I received a promotional catalogue from this company, I called their customer service line to remove her details from their system. The 'customer service' rep that I spoke to showed absolutely no empathy and said simply that they needed to see the death certificate to close the account. No 'sorry for your loss,' just straight to the company policies. She obviously didn't have a clue about how to deal with grieving relatives.

They don't need to see the death certificate, they are not a bank, government agency or solicitor, they are a retail company. I was given some BS about financial records, but my wife's bank accounts have been closed, so that point is moot.

A formal complaint has gone in about this, but I don't hold out much hope of a satisfactory resolution.

Create and craft took money from my account apparently to renew my club membership. I did not authorise this and despite being told on 5 August money would be refunded nothing has happened. I have sent numerous emails and their replies just say someone will reply within 5-7 days and then finally, would I kindly allow them more time for a team leader to respond. I called them to say no, I would not allow more time, to ge told their team leader says there is a queue of people from July waiting for refunds and I will just have to wait. They took this money without permission, how dare they expect me to wait to get my own money back. I asked for the name of their CEO so I could contact them and was told his name is Joe but he does not deal directly with customers and they cannot give me his surname because of data protection. Where is my protection from them? They are a disgrace and I will never purchase anything from them again nor will I ever consider watching their tv channel.

Create and Craft need to do much, much better. This was my first order with them since they merged with Hochanda and it will be my last. Took 16 days for my order to arrive. Poor. Since the merger they have taken the best bits of Hochanda and the old Create and Craft and discarded them, leaving a poor excuse of a shopping channel

I have used the old Create and Craft for years and used to be able to control the ability to cancel the membership. Now that facility is not available on the website so I emailed my cancellation request. Needless to say it was ignored and the membership fee was taken without my approval. I have been trying for weeks to get this refunded and promised it will happen but they have a backlog looking at other reviews on here that is probably true. They are not the company they were and I will never purchase anything from them again.

I’m still waiting for a giveaway prize from 21st July
I had a snotty email from Amy stating that not everyone gets a giveaway
I have sent a recorded video with the evidence but still not received it.
The customer service is abysmal. Hochanda had great customer service but not now they have amalgamated
I also waited for over a month for an item, when it arrived no apology or anything.

If you would like after sales service then don't bother to order anything from Create and Craft. I too have had a problem cancelling my Club membership. Prior to its renewal date I telephone Customer Services and was assured it would be cancelled, but £20 was later taken out of my daughter's account. She has never used Create and Craft and has only used Hochanda on one occasion, but they still used her bank details. I have contacted Customer Services several times over the last few months (via the telephoneand emails) but have not got anywhere with resolving the situation. In fact they seem to think all this chaos is nothing to with them or their system.