Create and Craft Recenzje 

Still waiting for delivery of tonic folders and other items. It’s been well over a month now. The customer service staff were polite enough, but failed to sort the problem, always blaming someone else. Not good enough. Sort yourselves out C&C, or I’m not going to be the only customer you lose.

Awful company, avoid at all costs. I received an email last Tuesday (late evening, after phone lines had closed)out of the blue saying I owed money due to a failed flexi pay, I had money in my bank and no flexi pays for the amount they stated as far as I knew. The next day I tried to call and speak to complaints but they don’t have a complaints department. Tried to call the payment line 3 times to make payment but couldn’t get though. Sent an email to customer services on Wednesday last week and no response. Tonight I get another email late evening now I owe a lot more, asked for a breakdown, some indication of where this arose and got a ‘pay up or else’ response. They say they have already told me, if they have I haven’t seen it. Haven’t had a response from Customer service either. This money appears to be from failed payments some months ago, which they haven’t mentioned at all before. I got a new bank card and emailed 4 times, starting 5 weeks before the expiry date to get the payment details updated, rang twice but was basically told to go away as I had to wait for a call. When I was finally called I was told that all ongoing payments would come from my new card, I’m guessing this didn’t happen. This is down to them. I’m happy to pay if I can get through, but they should give more information than an amount and a demand. They’ve blocked my account which is fine, if they think I will ever buy anything from them again they are dreaming.

On February 18 I watched a Tonic Show and ordered two A4 Die Storage folders. I waited for two weeks despite being advised by Evri that they were expecting the goods about 6 days in no further notification. After 15 days I contacted Create and craft by email who advised they would look into it. A day or two later a message was left on my phone to advise they were out of stock and I would get a refund. They were in stock when I made the order in fact Tonic were pushing them. The company has never been the same since the take over

Told the ordered item is not in stock, but won’t refund until the item (which wasn’t in stock to be despatched) is returned to them.

Fraudulent company. Reported to ActionFraud.

First time ordering for C&C, I did receive my product eventually the tracking was extremely poor, only received this information on the day I received it. Anyway the product I received was not what I expected to get, £50 plus for a cheap bit of plastic, that does not even do the job, however I could spend another £30 to make it work, what a great idea. CutterPillar Swivel Rotating Cutting Mat. Cheap nasty bit of kit. When I called them I must have spoken to the rudest woman on planet earth they refused my return and said I need to pay for the return as it’s change of mind. No it’s crap expensive piece of junk. Email to get a return, I can expect a reply in 5-7 days. What great customer service. I just wanna return the overpriced junk. Will not be ordering again. Different location HOCHANDA, same bad pathetic service.

I have no issues with create and craft except I can't get Flexi pay, I used it all the time because I am a pensioner and have never missed a payment,in fact I pay up front before due date, I won't use clear pay and won't use PayPal either, I spend a lot of money with create and craft now I won't be able to afford what I want, very disappointed

hello while i had a good experience with my first two orders mid-December 2022 i then got a membership [as a present] and i went on to make further orders from 23/12/2022 right up until 28/12/2022 i am still waiting for six of my orders to even get past the processing stage it is very strange as one order i made on the 26/12/2022 says shipped [and i have received confirmation with a tracking number from the company who are delivering it] but the second order i made on the same day is still processing am not at all sure what is going on will update this review when i get any further news regarding the six orders i am still waiting for and hoping that they will get past the processing stage very soon....

*update
when you go onto the c&c website there is a yellow strip near the top that says this >>>> DELIVERY AND SHIPPING UPDATE - CLICK TO FIND OUT MORE
then when you click on that yellow strip it takes you to a page that states the following >>>>

Delivery and Shipping Update

Unfortunately due to unprecedented courier volumes largely down to peak festive trading, and disruption from the ongoing mail strikes, we are experiencing delays that are out of our control. Please allow more time for your order to arrive.
Unless specified in live shows, deliveries may be
from the 9th January.
We thank you for your patience and understanding.

This concerns both S4Cs and C&C. I purchased a storage unit from S4Cs in July, also paying for the White Glove Service, and was eventually given the 13th October for my delivery.
I took time off work and waited for the delivery. No show. I contacted the company to find out what was happening but did not receive a response. Then I received an email on Sunday 16th confirming a delivery for the next day. No explanation or apology about the 13th. So I rearrange my plans and on 17th I wait for the 17.00hr delivery. I get a call from Lewis about 17.15 telling me he's in Norwich and asking should he still make his way to mine and because I had been inconvenienced already, I told him to proceed-but I was not given an apology and there was no mention of the previous issue. He arrived at 22.30 and put the unit together, using a drill, finishing around 23.00. I did have a look at the unit but as it was late I did not inspect fully until 7a.m next morning when I noticed a broken container and that the finish wasn't the best, considering what I had paid for it and the 'service'.
I contacted Lewis straight away on the number he had called me on but he didn't pick up and...It's now December 29th, and after numerous phone calls to customer service staff at C&C, who seem to have no idea what I'm referring to each time I call, duplicate emails having to explain the situation each time (having been completely ignored by S4Cs) a failed attempt by DPD to deliver a container (they had the wrong address) and getting Citizens Advice and Trading Standards involved-I still have not had a replacement box sent to me and I have had to abandon my issue about the finish of the product as the stress of the whole experience has been too much on top of losing my Dad to Covid and my Mum this year to Cancer, which ironically is why I had started 'crafting' in the first place to get some relief from caring for her.
The item was not cheap and I had specifically used a UK based company, and yet this is the disgusting treatment I have received and am still receiving from S4Cs/C&C.
C&C Customer Service is not fit for purpose and is letting down their customers and the Companies who are bothered about their customers.

Pleasantly surprised by the quality, thank you!

This is not a review for C&C, but their own brand tape pens, these, although cheap, are pretty useless, every single one I've started using has stopped working with almost full unused tape on it, I have thrown about 6 in the bin like this, I have tried winding it on a bit, resulting in glue on my fingers, but to no avail, and I still have two unopened packs of them! 24 in all. What a waste of money.

I am experienceing problems. It is telling me payment has failed! code 64. I have missed out on a scan and cut and various other items as a result. My emails are getting returned as delivery failed and phone in always busy. I have found others online who have had similar experiences.What is going on C&C?

PLEASE PLEASE PLEASE... DO NOT LET C&C SELL YOU A FROOGUL MEMBERSHIP FOR £1.99 YOU WILL NEVER GET YOUR £10 AMAZON VOUCHER UNLESS YOU PAY FOR A YEARS MEMBERSHIP FOR £79.99 TOTAL SCAM. PLEASE BE AWARE OF THIS FALSE PROMISS.

I place an order 21/10 and did not receive as the tracking sent did not work - contact them 2/11 and wow they apologised and promised to send out asap ...been waiting THEN on checking my order I saw that I had been refunded in full ? Why lie on the phone and make me wait again if it is clearly not in stock too send? Plus I have not received my refund and its now 12/11. What is wrong with this company ??? Be honest and also give your customers some decent customer service............ Terrible way to act and in this present state we find the economy in YOU are going to need your loyal customers.

Absolute rubbish. Selling items which are clearly over-priced and no customer service. Tried to phone regarding a "lost" order they said, "they'd sold out" but the item was still being sold on tv and they'd taken my money! Company has declined since Stephanie Weightman has been involved.

Have experienced the same as the previous 2 reviewers.
Have been trying to place an order and each time the system tells me my card has failed. There is no issue with my card as it is the one I always use. I have been a member/customer of C&C for many years however since the "Merger" their service has gone downhill. I have mailed Customer Service and was told to expect a reply in 5-7 days which is no good when you want to make a purchase on a limited time offer!
I don't like giving a poor review but I think on this occasion it's needed. Their IT needs a bit of a shake up as the info given out by the presenters re payment options does not match up with the payment options offers.

Can’t sign up can’t place an order tried on multiple devices and laptop to order on the special offer today. Keeps coming up undefined even tried using different emails etc nothing worked. No way to get through to customer service. I guess I won’t be ordering from this company after all. Such a shame.

Create & Craft Had same issue as other customers. Free gift with all orders from Sizzix. Issue their end with adding free gift. Contacted customer service several times and sent letter. Advised not everyone gets free gift. Although show states you do. They were offering the free gift after I placed my order. They are still refusing to send me my free gift. Contacted Sizzix directly no reply as yet. This is 3 months on. Customer Service unhelpful and rude and do not pass onto senior manager when I ask them to. Terrible service. I will not purchase from them ever again.

Carnt use website its bloody awful avoid at all cost

Despite being charged for a yearly membership of £20 and £5.97 for a continued freedom membership after six emails and two months I still haven't got a membership and they refuse to give me a refund. Disgusting customer service to a member of over 10 years. I now will not be using them and will happily pay more for items from respectful honest suppliers.

Talk about a once good company going downhill rapidly. I have now been waiting more than four weeks for a delivery; but as they use the appalling EVRi couriers, that's perhaps not surprising. It was supposedly 'out for delivery' three days running. However, as C&C's customer service and communications are as poor as those of EVRi (which are non-existent), I am also waiting to hear from C&C what has happened with my package. I have now contacted them three times and they say they will investigate with EVRi, but nothing has been done.

As with other companies with poor customer service, they trot out the old 'experiencing high volume of calls/emails' as an excuse for their failure to respond quickly to queries and complaints. The automated reply says that they will contact you 'in 5 to 7 days'. I will NOT be using them again, and will give rival hobbymaker my business.

AVOID AVOID AVOID.

UPDATE: Unacceptable customer service, it's almost impossible to get a reply to messages. In the end I went through the excellent consumer complaint website resolver.co.uk, which forced a reply – which was to admit that my order had indeed been 'lost in transit' by the appalling EVRi. I am still waiting for my refund, so I will probably have to go back to 'revolver' to have it actioned.