Create and Craft Recenzje 

I bought a quilt kit from them. I really enjoyed starting to make it up until I found there was not enough fabric to cut the pieces they said in the instructions. Having finally done this by piecing bits together with joins I did not want I laid it on the batting that was included only to find the batting was much too small. Clearly no one had done this quilt before bringing it to air. I will not buy any further kits as I do not know if they will work and do not want to spend further money completing them.

I bought the Fabric Freedom 10m Wadding Mega Roll and was I disappointed in this product. It arrived not on a roll just folded in half and cable tied. The wadding is extremely thin like cotton wool, if I was going to use it, which I am not, it is going back, I would have needed to use two thicknesses which defeats the object of buying such a large roll. I would not recommend to other customers.
I rang and complained today and spoke to a helpful customer service agent, explaining that this item was not as described nor fit for purpose, that I wanted to return this item, however I still had to pay £3 to return it which is very frustrating considering this item is such poor quality and definitely not what I expected to receive.

If I could give no stars I would my order arrived damaged and also missing a part. I had ordered from Samantha K four different kits as gifts but arrived in one big jumble in a plastic bag in a large jiffy envelope. As all together some parts had broke, one was missing and as a big jumble not able to gift. Now spoken with four different advisers each with different information and after calls, sending photos and constant chasing up sorting out a return label. Lorna who I spoke with no idea and when I said had confused me said she had confused herself as reading from notes. I would have left it at that but my further query was met with her telling me that she had done all she could and was terminating call, she then hung up. I was left absolutely fuming she could have sorted this out rather than escalating it to the complaint it now is. I have worked in customer service and would never have been allowed to do this, my daughter is profoundly disabled and crafting is a bit of a lifeline for me so will see if can find another supplier if my complaint isn’t resolved.

I tried to call back spoke with Heidi who said she couldn’t get someone to call, she had no external line and I would have to email. It seems when you are buying everything ok when there is a problem beware because it is a nightmare getting a resolution.

The flexi-pay mess that occurred in June 2023, where money was taken from peoples' accounts without their knowledge, was handled extremely badly. In addition, the 'compensation' of £10 credited to C&C accounts (bear in mind, many people don't want to buy from them again after that) was an insult. In a way, I should be grateful I have finally seen through this company, plus their prices and P&P costs are not competitive. Never buying from them again.

I now only buy the occasional item from C&C. Their customer service (which is an oxymoron) is the worst I have encountered for some time. For the following reasons
1) You cannot cancel an order in any way. If you buy something after 4pm customer service refer you to another department which not available between 4pm-9am. When I challenged that they said there is nothing they can do. They state that if you do not cancel an order within 1 hour of placement between 9am-4pm on the same day the order cannot be cancelled.
2) I have been a member since 2010 and had a break between 2018-2021. A lot of the old suppliers and demonstrators have changed. It's the same companies week in week out. Most are from Highlight Crafts with the exception of David who is good all the others are in no way inspiring and their prices are a rip off for their products.

3)The Stamperia prices are far more expensive than most other small business UK suppliers. If you are happy to wait a couple of weeks for the delivery on a new Stamperia release you will save yourself quite a bit of money by preordering with other companies the day it is released.
4) Delivery takes anything from 5-8 working days as they use Evri so even though your item might show as despatched it's actually only been "booked" for collection by Evri and have not actually left their warehouse.
5) I have learnt to shop around now and have saved myself quite a bit of money.

Dreadful customer service.
Missing free gift from my Forever Flowerz order.
Their excuse this time is that I ordered at the wrong time - before the gift was available! This is just plain ludicrous as I ordered at the time Dean Wilson and Sarah Millsop were telling viewers what the free gift was and that it would be included in each order placed, without having to add it to the order. So in other words the two presenters were giving out the wrong information. Seriously! How stupid do they think we are?

took Unathorised money out of my account
I used their Flexibuy service to buy a large and expensive item, on the 3rd Payment instead of the taking the £150 they took the payment 36 times taking over £5,000. it took them 4 days to return the money. i wasnt the only person effected there were a lot of others.
They made a lot of promises about returning bank charges and compensation.
The charges took over 2.5 weeks to be returned and multiple chases. Their idea of compensation for leaving customers with no access to their bank account for 4 days. a £10 voucher to use with them in 3 months. and that took 3.5 weeks for them to decide to so that.
I've been a loyal customer for years. no more!

This hobby store is a treasure trove for collectors. They have an impressive selection of rare and unique items that cater to niche hobbies, such as coin collecting, stamp collecting, and trading card games.

Cancellation of order, is becoming normal with Create and Craft. I ordered a Craft buddy diamond painting Kit from Create and Craft only to be called by Create and Craft that the supplier Craft Buddy could not fulfill the order. This has happened on more than one occasion with different suppliers which makes me conclude there is a problem with Create and Craft.

Overcharged and not applied members discount despite early bird promotional email and encouragement to use qr code on TV screen to purchase at promotional prices before 6pm launch.

Numerous emails sent to customer service requesting overcharge to be refunded - who are now attempting to gaslight me by saying you can't purchase before items go live at 6pm?!?
I have the received emails that are encouraging 'early bird' purchase at promotion price before 6pm launch.

I have asked advertising standards and trading standards authority to deal with this as I will not be ripped off or fobbed off by disreputable incompetents in the 'non customer service' department.

Avoid, avoid, avoid - watch shows for inspiration and then buy elsewhere.

Ordered a Brother machine on a 4 month payment plan, for payment two they took 25 payments meaning I overpaid £3888. Don't trust them with your details, if your buying outright should be fine but I won't go back to them now

Really dissapointed with the website ,also dissapointed with the amount of all the same companys on all day now no variety ,seems to be only certain companys on here ,lots of the old create and craft good companys not on anymore ! Been a member for 10 years plus and have stopped watching due to the repetative same shows .dissapointed with a few of the presenters towards 2 years ago and has lost a lot of the old interesting demonstrates ,either left or now just presenting shows.
To me when the really good brands are on who are not on day in day are now being demonstrated by the wrong people.
Eg craft consortium angela did them justice ,leonie isnt the right person she should just present messy mixed media.she hasnt got the right mind or attitude for it.dawn wheeler should demonstrate more instead of presrnting ,turns her hand to every craft company.i find leoni unprofessional and her speach and attitude is annoying,lowen and andy or no longer on which is sad as they were really watchable iv now stopped watching c&c unless there's something im interested in as iv find it boring .only order if i go on tv schedule and look whats on.
Iv have friends and family into all differant crafts who no long Watch the channel such a shame.

I’ve returned something and one week later they didn’t even confirm they have received the return . Luckily I still have the receipt with tracking number and it shows exactly who sign for it , will give it another week and I’ll report them after that . Such a waste of time

I purchased a cutting machine from them and it was seldom used due to covid and when I went to use it it would not work.
Loads of e mails and a couple of letters advised by consumer rights department they have washed their hands of it and they are refusing to even look at it I am £100 out of pocket on a product that was not fit for purpose.
My advice is to steer clear and think twice before purchasing anything from this company.
My machine is sitting in its box like brand new but it cannot be used .I for one will not be buying anything else from this company.
I am taking my case to the small claims court.
I had to give them 1 star as the review panel will not open so they do not deserve to have 1 star even dick Turpin wore a mask .

Absolutely disgusted with the customer service offering from Create and Craft. My Mum ordered the big shot machine and paid £10 delivery. She didn't know how heavy it was until she got it home and it's just too heavy as she is 90. She thought she could return it using Asda, as she has always done but I've just found out they've stopped doing this. They now want to charge her another £10 to return it which is disgusting. The people I spoke to just hid behind 'its policy and the T&C's are on the website'. Disgusting service for a 90 loyal customer who has been with them since the start. BEWARE

I had an email that they had auto-renewed my membership which I definitely know I did not give them permission for this. I emailed them and got an automatic email back saying that they were very busy and I would get a response in 3 - 5 days!!! They have got a real cheek taking money from people without permission.

I wouldn't buy from them for these reasons

1) you can't cancel an order, even if they've not posted it , which is absolutely ridiculous and not very customer focused.

2) there prices are ridiculous, always research because I guarantee you it will be much cheaper elsewhere.

3) there customer services aren't helpful and could change their tone of voice. If you complain to much they refuse to respond further. They also refuse to give their complaints and returns procedures when asked..


4) don't pay for priority delivery , I paid £10 for delivery within 2-3 days and they didn't post it in this time frame. They later said this because its 2-3 days after dispatch but this is. definitely not what it says on checkout. So be careful of this

5) Returns aren't free, even if you asked to cancel your order and they haven't dispatched it yet like I did.

Do yourself and your bank a favour shop else where. They don't care about customers..

Contacted them regarding a missing item in my order. Was told it needed to be sent to operational support. One month on and 3 phone calls and 3 e mails later I have still not received my goods. Keep giving different responses to me. Disgusting customer support. I’m NEVER buying from them again.

I have been a member for many years but I have decided not to renew my membership. There have been too many problems with poor communication and misrepresentation of products. They also continue to use the dreaded EVRI for deliveries and most of them have gone wrong. Waiting for an order to arrive should be something to look forward to and not something to cause stress and anxiety.
I now buy and support smaller retailers and am prepared to pay a bit more for excellent service. However, most of these retailers are very competitive in price and offer free delivery for orders over a fairly small amount. Communication is also very easy and your custom is at least appreciated.

I have never had any problems with this company. EVER! But I go to watch live on YouTube and a video pops up about them being a scam... I look at all the reviews and one person said something about the take over. What's that all about? Did the company get bought out? Did they merge with another company? What's the deal? I'm just finding out about this. Im in the US and I loved create and craft. Have for many years. I hope this info I'm just mow recieving is not true. I've never experienced anything like these reviews. Always recieved my merchandise in a timely manner. Everything I've ordered or had someone order has been just what I thought it would be or expected it to be. I've always thought this was a great company.