Excelente experiência com esta empresa de Car Rental. Excelentes instalações e uma frota automóvel muito recente e em excelente estado. Atendimento muito bom e rápido, tanto no check in, como no ch... Zobacz więcej
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Quero realçar na positiva, o profissionalismo do sr. Que recebeu a viatura, bem como, do sr. Motorista que nos transportou ao aeroporto, dois funcionários de nacionalidade brasileira, ótimos profiss... Zobacz więcej
unseriös !!! obwohl alles schon im voraus gebucht und bezahlt war, mussten wir neuen Vertrag zu deutlich erhöhten Konditionen abschließen sonst hätten wir mit unseren Koffern ohne Auto dar gestanden.... Zobacz więcej
Very easy check in and out process, they helped clarify what we needed to do for a parking ticket as well. Very helpful compared to most other car rental companies.
Informacje dotyczące firmy
Napisane przez firmę
We are a car rental company based in Lisbon, near to the Airport. CRC is dedicated to the Leisure and Corporate business areas, distinguishes itself by providing a high quality service and by having a diversified fleet in permanent renewal. A fleet characterized by economic, compact, SUV, luxury, minibus, convertible vehicles, among other categories. Focused on Customer Satisfaction, we have an experienced and dynamic team that will always seek to exceed the expectations of each Customer.
Dane kontaktowe
Avenida Severiano Falcão, Nº 10, 2685-378, Prior Velho, Portugalia
- +351 910 628 505
- info@crcrental.pt
- crcrental.pt
4,0
Dobra
290 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Keep away from this rental company!!
We have rented a car for not even 24h and drove not even 200km. We have given the car back and the agent told everything is fine. The car was in the exact same state as before.
One day later they just charged my credit card 700€ for some damages they apparently have found.
This is inacceptable!!
Keep away from this company and don't rent any cars if you don't want to pay large fees without justification!!
6 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Benjamin Werner, we appreciate your review.
By our terms and conditions, any damage found on the vehicle at the end of the rental is charged accordingly.
We understand your frustration.
However, as you could have noticed, when the vehicle was handed over to you, new damage that had not been previously recorded in the system was added, which further supports the fact that any additional damage present at the time would have also been duly noted.
Our Customer Service is in touch with you regarding this file.
Your CRC - Car Rental Company team.
Crc a refusé ma carte pour la caution…
Crc a refusé ma carte pour la caution de 1800 euros .
J’ai bien une carte à débit différé comme indiqué dans leurs conditions .
C’est le débit immédiat qui est refusé mais le débit différé est valable et c’était bien le cas de ma carte .
J’ai bien lu les conditions .
C’est une arnaque .
J’ai payé un supplément inutile alors que ma carte est à débit différé .
Je vais faire appel à ma protection juridique pour ce litige et les poursuivre en justice .
21 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Florence, agradecemos a sua avaliação.
Lamentamos que o aluguer não tenha iniciado da melhor forma.
No entanto, devemos salientar que os requisitos obrigatórios para levantamento de viaturas estão descritos nos termos e condições apresentados durante o processo de reserva e, após aceitação, enviados para o email do condutor principal.
Um desses requisitos é a apresentação de um cartão de crédito físico em nome do condutor principal com montante suficiente para cobrir a franquia por danos, sendo que os cartões de débito não são aceites para efeitos de bloqueio dessa franquia.
Até ao momento, não conseguimos identificar o seu contrato de aluguer, pelo que solicitamos que nos informe a sua referência de reserva através do email customerservice@crcrental.pt para que possamos dar o devido acompanhamento.
A sua equipa CRC - Car Rental Company.
Amei o serviço.
23 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Natália Domingos, agradecemos a sua avaliação.
Ficamos felizes por saber que adorou o nosso serviço.
Esperamos pela sua próxima visita.
A sua equipa CRC - Car Rental Company.
Excelente serviço
23 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Gabriel mbambi, muito obrigado pelo seu feedback.
Ficamos satisfeitos por termos conseguido entregar um serviço de excelência!
Aguardamos a sua próxima visita.
A sua equipa CRC - Car Rental Company.
Be careful of SCAM and aggressive stuff
This company is a complete SCAM. We booked through booking.com a car for 114 euros. We landed around 11 pm ( CRC knew our arrival date and time in advance), couldn't find their office (be careful its not in the terminal). When they came to pick us up, we were told that its 11.20 pm, they are closed and we need to pay extra 70 euros. It was mentioned on booking. We checked, and this information was well hidden and wasn't obvious. We were not happy, but decided to proceed. In the shuttle on the way to the office we mentioned to the employee that its pure scam to rob people, and an employee (big guy who refused to give his name) started threatening us and stopped the car to throw us to the street. Eventually we arrived to the office. I refused to talk to the same employee (the guy threatened us for god sake!) and I said to the second employee right away that he doesn't have a happy customer. The second employee (he said his name was Ivo??) promised to find us the solution, but because we didn't have a credit card (in France only 15M people have credit cards out of 68 M population!) our bill became + 70 euros for the late arrival + 420 euros for the full insurance... its far from 114 euros we booked. Ivo couldn't hide his anger, he was literally red and shaking from anger, saying he doesn't need to be here with customers and can go home with his kids (Ivo, just stop working and stay home!) and promised to throw us away from the office as we were not happy. The big guy came once again to threaten us. We preferred not to take a car and left by Uber. I am a big fan of Portugal, but it spoiled our arrival to this great country. Not only CRC is a scam but its a risk for your well being as they guys are physically agressive and dangerous. Please avoid, pay more for the normal booking and go for another trustful brand!
2 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Anna Burdin, thank you for your feedback.
We are sorry to hear about your disappointment.
However, we would like to clarify some key points.
The out-of-hours fee was clearly stated in your booking confirmation, and our representative applied it according to company policy.
during the transfer from the airport, you brought up the fee a few times, and our team member explained that if you weren’t happy with the terms, it might not make sense to continue to the office.
Just to clarify for others reading this – at no point were you removed from the shuttle.
Of course we also reject any accusation of physical threats or aggressive behaviour from our staff.
We treat all customers with respect and expect the same in return.
We regret that you chose not to continue with the rental and hope your future travel experiences are more positive.
We kindly ask you to send us an email to customerservice@crcrental.pt so that we can follow up accordingly.
Your CRC -Car Rental Company team.
Gostei do atendimento e recomendaria…
Gostei do atendimento e recomendaria aos meus amigos.
22 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Bernardo Malungo,
Ficamos muito satisfeitos por saber que teve uma boa experiência connosco.
Agradecemos a sua recomendação e esperamos pela sua próxima visita.
A sua equipa CRC - Car Rental Company.
Scammers - do not book
Read the reviews and do your booking with another company.
We did a booking for a manual transmission car for about 175€(no extras, only car rent). As we arrived in the late evening with two small kids (0 & 3 years), the employee told us, that they have no manual transmission car left and they have to give us a car with an automatic transmission. He asked If i have a problem with automatic car transmission, which i declined. Okay, no problem Sir, please sign here for the update of the contract. What he didnt say and we only noticed on the sign screen was the price update of 300€ for the time of the car rental. Of course we we're shocked and tried to discuss with the employee that we have a valid reservation and why we have to pay another prize than on the voucher. The employee is getting more and more unfriendly; noticing that we are not willing to accept his scam. It ends up that he told us to accept or decline, and then he didnt want to talk to us anymore.
We had a long journey, the kids we're exhausted and not in the best mood. We then had to go for a walk and search for a new rental car (company) - which we luckily found due to a bunch of rental car companys outside the terminal of LIS Airport. What a start to our holiday - thanks to the new rental car company which was fast, friendly and transparent we had a good time in Portugal.
I can only warn anybody for doimg business with this company. Read the reviews; this is not a unique experience!
1 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Tom, thank you for your review.
While we deeply regret what happened and the inconvenience caused to you and your family, we inform you that we have not been able to identify your booking.
Please provide us with the associated booking reference so that we can follow up appropriately.
We appreciate you sharing the details of your experience, which we will take very seriously and forward for internal review.
The opinion of our customers is extremely important to CRC, as they allow us to identify areas for improvement, all with the goal of achieving customer's satisfaction.
We look forward to your reply on customerservice@crcrental.pt.
Your CRC - Car Rental Company team.
Complete scam
Good car at a great initial price – but be very careful...
The car was good and the initial price was great. But when I returned it, a tiny dent – less than a centimeter and with no paint damage – was found on one of the doors. After many emails with customer service, I was charged €474 for the repair. In Lisbon, a repair like this would normally cost between €50 and €100.
I requested a copy of the repair quote or invoice from the workshop, but I never received anything, just a calculation from a web service for auto body shops which included mostly painwork which is not required for this type of dent. Probably because they won’t actually repair the dent – it’s barely visible and doesn’t affect the car’s resale value in any way.
But here is the real scam. When I picked up the car, there was already a significantly larger damage on the same door, which wasn’t listed in their damage report. I photographed it, and when reviewing the photos later, the tiny dent I was charged for can also be seen. This photo was taken before I even entered the car, so clearly, the dent was already there when I picked it up – and I did not cause it.
I showed the photos to CRC, but they said the images weren’t sufficient proof and that I had signed the agreement based on their documented damages, which didn’t include the dent. So apparently, not even photo evidence is enough.
A normal rental company wouldn’t even bother noting such a small dent – especially when there’s no paint damage – as it’s so minor it likely won’t ever be repaired. CRC just wants to squeeze extra money from customers to keep their advertised prices low.
Rent from CRC at your own risk. Either inspect the car far more thoroughly than you would at a normal company, or prepare to pay hundreds of euros for pre-existing minor damages.
Shameful and dishonest behavior from an established rental company
3 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Daniel Blomstrand, we appreciate your review.
We are sorry that your rental experience didn't end in good.
We would like to clarify that the repair estimate was shared with you, and a partial refund was issued after further review of your case.
While we understand your frustration, all damages are assessed according to industry standards and our terms and conditions, which were agreed upon at the time of rental.
Your CRC - Car Rental Company team.
Gostei muito do atendimento.
15 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Sara Furtado, muito obrigado pela sua avaliação.
Ficamos felizes em saber que gostou do nosso atendimento.
Esperamos pela sua próxima visita!
A sua equipa CRC - Car Rental Company.
Atendimento prestativo e muito atencioso
Atendimento prestativo e muito atencioso
15 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Liliana Injai, muito obrigado pelo seu comentário positivo.
É gratificante saber que o nosso atendimento correspondeu às suas expectativas.
A sua equipa CRC - Car Rental Company.
Très mécontent
Très mécontent, offre de location tres correcte et au moment de récupérer le véhicule on refuse de prendre la caution sur ma carte de débit car il leur faut une carte de crédit ?!,!?! Pour une caution de 2800€
Un mois avant j'ai loué chez un autre loueur je n'ai pas eu de problème pour la même caution sur ma carte de débit !!!!
L'employé n a meme pas essayé de prendre la caution sur ma carte, j'ai ete obligé de prendre une assurance 114€ pour 3 jours !!!! Alors que je louais un véhicule pour la journée, 38€ !!!!
Merci plus jamais wheego ou car rental ou je ne sais quel nom ils en changent peut être souvent
Je rajoute un avis ici, vu qu il a été non publié sur google
14 czerwca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Rui Caetano, agradecemos a sua avaliação.
A CRC preza por adoptar procedimentos transparentes, razão pela qual os nossos termos e condições são divulgados nas plataformas de reservas de todos os nossos parceiros online.
Como poderá compreender, todas as empresas têm os seus procedimentos e requisitos para o aluguer de viaturas.
Na ausência de credenciais válidas para o levantamento da viatura, o nosso representante poderia, simplesmente, ter recusado o aluguer.
No entanto, preferimos apresentar uma solução para que seja possível prosseguir com os planos inicialmente traçados, tanto pelo cliente como pela CRC.
Cabe, depois, ao cliente a decisão final sobre aceitar ou recusar a proposta.
Numa próxima eventualidade em que necessite de alugar um automóvel, recomendamos a leitura atenta e cuidadosa do seu voucher de confirmação de reserva, evitando constrangimentos e despesas imprevistas na altura de proceder à abertura do contrato de aluguer.
A sua equipa CRC - Car Rental Company.
The lady provided very good service to…
The lady provided very good service to us.
14 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Hamza,
Thank you very much for your kind feedback!
We are delighted you appreciated our service and hope to see you again soon.
Your CRC - Car Rental Company team.
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Proman Jorge FutureFinance, agradecemos o seu comentário e avaliação positiva.
Muito nos agrada saber que ficou satisfeito com o nosso serviço.
Até à próxima!
A sua equipa CRC - Car Rental Company.
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Jorge, obrigado pela sua avaliação tão positiva.
Ficamos muito satisfeitos por saber que apreciou o nosso atendimento e serviço.
Aguardamos por si numa próxima oportunidade em que necessite de alugar uma viatura em Lisboa!
A sua equipa CRC - Car Rental Company.
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Helena Nóbrega, muito obrigado pelo seu feedback tão positivo.
Ficamos muito contentes por saber que adorou a experiência connosco e que voltará em breve.
Contamos com a sua visita.
A sua equipa CRC - Car Rental Company.
Excelente atendimento.
11 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Saymon Nunes Vieira, muito obrigado pelo seu comentário.
Ficamos satisfeitos por saber que gostou do atendimento por parte dos nossos representantes.
Esperamos pela sua próxima visita.
A sua equipa CRC - Car Rental Company.
Daisy was very sweet and accommodating!
Daisy was very sweet and accommodating!
10 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Jonathan Tsugawa, thank you for your comment.
We are very pleased to know that you felt so welcome by our team, specially Daisy!
We are always at your disposal.
Your CRC - Car Rental Company team.
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Thaina Souza,
Agradecemos o seu comentário relativo ao atendimento dos nossos representantes.
Esperamos por si numa próxima visita.
A sua equipa CRC - Car Rental Company.
Good service
9 lipca 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Desire Gueba, thank you for your positive feedback!
We are pleased to know that you enjoyed our service.
Your CRC - Car Rental Company team.
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