Excelente experiência com esta empresa de Car Rental. Excelentes instalações e uma frota automóvel muito recente e em excelente estado. Atendimento muito bom e rápido, tanto no check in, como no ch... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quero realçar na positiva, o profissionalismo do sr. Que recebeu a viatura, bem como, do sr. Motorista que nos transportou ao aeroporto, dois funcionários de nacionalidade brasileira, ótimos profiss... Zobacz więcej
unseriös !!! obwohl alles schon im voraus gebucht und bezahlt war, mussten wir neuen Vertrag zu deutlich erhöhten Konditionen abschließen sonst hätten wir mit unseren Koffern ohne Auto dar gestanden.... Zobacz więcej
Very easy check in and out process, they helped clarify what we needed to do for a parking ticket as well. Very helpful compared to most other car rental companies.
Informacje dotyczące firmy
Napisane przez firmę
We are a car rental company based in Lisbon, near to the Airport. CRC is dedicated to the Leisure and Corporate business areas, distinguishes itself by providing a high quality service and by having a diversified fleet in permanent renewal. A fleet characterized by economic, compact, SUV, luxury, minibus, convertible vehicles, among other categories. Focused on Customer Satisfaction, we have an experienced and dynamic team that will always seek to exceed the expectations of each Customer.
Dane kontaktowe
Avenida Severiano Falcão, Nº 10, 2685-378, Prior Velho, Portugalia
- +351 910 628 505
- info@crcrental.pt
- crcrental.pt
4,0
Dobra
291 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Joel Paulo Alves Pereira, muito obrigado pelo seu comentário positivo.
Ficamos muito satisfeitos por saber que gostou do nosso serviço e aguardamos a sua próxima visita em breve.
A sua equipa CRC - Car Rental Company.
Great company
10 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Pedro Castilla, thank you for your feedback.
We are very happy to hear that you had a great experience with us.
We hope to see you next time you intend to rent a car a Lisbon.
Your CRC - Car Rental Company team.
Melhor atendimento
10 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Gabriel Henrique, muito obrigado pelas suas palavras.
Ficamos felizes por saber que o atendimento foi do seu agrado.
Esperamos por si da próxima vez que necessitar de alugar uma viatura em Lisboa!
A sua equipa CRC - Car Rental Company.
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro José Vinícius, obrigado pelo feedback positivo!
Ficamos felizes em saber que ficou satisfeito com o nosso atendimento.
Esperamos vê-lo novamente em breve!.
A sua equipa CRC - Car Rental Company.
Beware of this company
Beware of this company. On the face of it they look professional but when I returned the car they managed to find a tiny scratch on a wheel rim - he couldn’t find it again to show me as it was so small. They have charged me €250 plus tax for the repair.
It’s a scam.
9 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Alison, we appreciate your feedback.
We are sorry that our service didn't meet your expectations.
We understand how frustrating this must have felt, and we’re always open to reviewing cases to ensure everything is handled fairly.
According to our terms and conditions, sent to the main driver's email after the rental agreement has been opened, any damage found on the vehicle at the end of the rental is charged accordingly.
The repair invoice has been requested so that we can proceed accordingly.
Your CRC - Car Rental Company team.
Great Experience
I had a great experience renting a car from Thiago Prata. The vehicle was clean, well-maintained, and exactly as described. Thiago was professional, punctual, and very helpful throughout the entire process, making everything smooth and stress-free. I really appreciated his clear communication and flexibility.
7 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Bruno, thank you for your excellent feedback!
We are happy to know that you had a great experience with Thiago Prata.
Thank you for your preference, and we hope to see you again soon!
Your CRC - Car Rental Company team.
That was a great place to hire a car
That was a great place to hire a car. Help staff. Nice experience
2 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Matheus Militao, we appreciate your review!
We are glad that our services met your expectations and hope that we can welcome you to our premises soon.
Your CRC - Car Rental Company team.
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Herbety Mateus, muito obrigado pelo seu comentário fantástico!
Ficamos felizes em saber que teve uma excelente experiência connosco e esperamos vê-lo novamente em breve!
A sua equipa CRC - Car Rental Company.
Excelente experiência
Excelente experiência! Atendimento rápido e cordial, veículos bem conservados e limpos. A retirada e devolução foram muito práticas, sem burocracia. Preço justo e transparência total no contrato. Com certeza alugaria novamente!
17 kwietnia 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Fernando Ghannoum, agradecemos a partilha do seu comentário.
Ficamos muito satisfeitos por saber que todo o processo decorreu normalmente.
Clientes bem informados facilitam o nosso trabalho!
Esperamos recebê-lo novamente em breve.
A sua equipa CRC - Car Rental Company.
BEST PLACE EVER TO RENT A CAR!!!!
1 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Pedro Reis, we greatly appreciate your review!
It's also pleasing to see that our customers recognise your services.
We hope to see you soon.
Your CRC - Car Rental Company team.
Excellent service and spotless car!
I was warmly welcomed from the very beginning. The staff was friendly, professional, and made the whole rental process smooth and easy. The car was in perfect condition — clean, comfortable, and ran flawlessly. I would definitely rent here again. Highly recommended!
24 kwietnia 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Lukao, thank you so much for your fantastic review!
It is a great pleasure to know that our customers are delighted with our services and that we will be your first choice the next time you need to hire a car in Lisbon.
Recommendations like yours mean a lot to us.
Your CRC - Car Rental Company team.
Great service!
Thiago Prata was very helpful! Easy and quick rental and return. Quick taxi service to the airport aswell. Recommended!
7 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Sander van Bemmel, thank you for your review.
We are pleased to know that Thiago Prata was helpful and that our service met your expectations.
We look forward to welcoming you to our premises soon.
Your CRC - Car Rental Company team.
Doppelte Kosten
Ich muss mich den vorgängigen Bewertungen leider anschliessen. Wir haben zum Schluss mehr als das Doppelt für das Mietauto bezahlt. Uns wurden zusätzlich Kosten verrechnet obwohl wir bei der Abholung mehrmals gesagt haben, wir wollen das nicht bezahlen. Der Verkäufer hätte uns ohne Unterschrift das Mietauto nicht ausgehändigt.
Kosten für Anmietung ausserhalb der Öffnungszeiten ( wir konnten die Zeit aber gar nicht auswählen)
Kosten für Versicherung damit die Kaution weniger wird ( haben wir ganz klar abgelehnt, wollten wir nicht)
Kosten für Maut ( ist bei anderen Anbietern automatisch mit dabei )
Und ja durch die Unterschrift kommen sie einfach damit durch. Nie mehr CRC!!
21 kwietnia 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Jana Iuliano, thank you for your review.
We would like to remind you that CRC recommends that all our customers carefully read our terms and conditions, sent to the main driver's email address before and after the booking is confirmed, which contain all the necessary information to ensure that the car pick-up and return goes smoothly.
It should also be important to mention that, although the pick up time included in the booking was outside our opening hours, a representative was at our premises to ensure your booking and provide you with the car.
As a clarification, we would also like to inform you that the pick-up and return hours are always subject to change by the customers, although all platforms normally present a standard time.
Your CRC - Car Rental Company team.
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Lucinéia de Oliveira, agradecemos a sua avaliação.
Esperamos poder contar com a sua preferência na próxima eventualidade em que necessite de alugar uma viatura em Lisboa.
A sua equipa CRC - Car Rental Company.
Rented through airline
Rented through airline, paid for full coverage. Upon arrival was suprised by a very arrogant lady that informed the insurance was not theirs and I had to leave 2100€ of warranty not stated in the information I was given. Could not get the car I paid for. May 1st at 10 PM
---------
EDIT AFTER REPLY
No information was sent regarding this beyond "Valid credit card in the name of the driver."
Your service at the counter was arrogant, not nice at all and I felt ripped off and laughed at my face. Young girl named Vitoria. The person that "took care" of me was happy to state that the full insurance I made and paid through the airline was not yours and therefore my problem. I felt like the client was your company and not me. Stranded at 11PM in the middle of nowhere. Shameful.
Never again.
1 maja 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Bernardo Barata, we appreciate your review.
Please note that our terms and conditions are sent to the main driver's email before the booking is confirmed and also after acceptance, namely the excess amount for damages.
Even in cases when the customer subscribes to coverage services through our partner's websites, they still keep this responsibility.
This information is clearly stated in the booking confirmation voucher, but sometimes not enough attention is paid to all the information.
Your CRC - Car Rental Company team.
Avoid CRC Rental in Lisbon
Avoid CRC Rental in Lisbon, Portugal, at all costs! They falsely charged me for a damage I didn't cause, and since I didn't take photos at pickup, I now have to pay hundreds of euros. I feel completely scammed and strongly advise everyone to stay away from this company!"
22 kwietnia 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Dear Julian A., thank you for your feedback.
CRC always recommends that customers take photos when the car is picked up, so that we can verify any differences of opinion regarding certain issues.
We should remind you that, even when the car is parked outside CRC facilities and dropped off outside our working hours, it still remains under the customer's responsibility until the rental agreement is closed by our representatives in the system.
Any updates to your damage report will be sent shortly by our customer service team.
Your CRC - Car Rental Company team.
Thanks for the help!
24 kwietnia 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
Dear Lara Varela, thank you for your review.
We are glad that we could help you with your rental.
We look forward to welcoming you soon to our premises.
Your CRC - Car Rental Company team.
Une facture salée de +400e
Une facture salée de +400e quand nous avons pris le véhicule à cause d’une carte de débit et non de crédit comme souhaitée pour la caution
Une réelle prise au piège, aucun retour arrière possible et relation froide et désagréable car ne ne maîtrisons pas la langue portugaise et peu l’anglais !
De plus on ne nous prévient pas qu’il va y avoir un supplément pour le télé péage
Pas de radio ni gps dans la voiture
ARNAQUE
18 kwietnia 2025
Opinia niezależna
Odpowiedź od CRC - Car Rental Company
UPDATE: Caro Eric Lecourt, agradecemos a sua avaliação.
Lamentamos informar que, até ao momento, não nos foi possível localizar a sua reserva/contrato de aluguer, pelo que solicitamos o envio de email com estes dados para o endereço customerservice@crcrental.pt para respondermos em conformidade.
Recomendamos que todos os nossos clientes leiam atentamente os nossos termos e condições, enviados para o email do condutor principal após aceitação dos mesmos nas plataformas de reservas dos nossos parceiros, por forma a evitar despesas imprevistas pela ausência de credenciais válidas para o levantamento da viatura.
Relembramos que o cumprimento de todos os requisitos é da exclusiva responsabilidade dos clientes e que, em situações em que os mesmos não se verificam, os nossos representantes podem recusar a entrega da viatura.
No entanto, preferimos apresentar alternativas que permitam que prossigam com os seus planos iniciais.
Mais informamos que o GPS não é um extra obrigatório e que, como tal, nem todas as viaturas se encontram equipadas com este serviço.
Além disso, todos os nossos parceiros identificam nos seus vouchers de confirmação de reserva a necessidade de activação do serviço Via Verde.
Aguardamos o seu email.
A sua equipa CRC - Car Rental Company.
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Amanda Soares, muito obrigado pela excelente avaliação.
Ficamos muito contentes em saber que recomenda os nossos serviços.
Estamos sempre à disposição e esperamos pela sua visita em breve.
A sua equipa CRC - Car Rental Company.
Odpowiedź od CRC - Car Rental Company
UPDATE: Cara Ana Soares, muito obrigado pela sua avaliação tão positiva!
É muito gratificante saber que recomenda os nossos serviços.
Esperamos continuar a merecer a sua preferência.
A sua equipa CRC - Car Rental Company.
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